Stater Bros Markets
reviews and complaints

I waited in line while a very shabby customer handed the cashier several lottery tickets to check if winners. Then waited until her dug into his pockets for lots of change to pay. He coughed. Finally, he was done and walked away. I asked the cashier to disinfect her hands before ringing me up. She got mad and said ' you want me to wash all the counters too' then she says ' pull your mask higher up over your nose. I replied that it had slipped some while I was talking. I told her that all I asked was for her to disinfect her hands first. She walked way. Sher made another cashier finish my purchase. I asked her if my request was a problem. All I got was attitude from the two cashiers and the bag man. I paid my bill and left. I have been a customer at that store for 39 yrs. I have never had anyone be so testy. Maybe it would be nice to let a person request sanitation of hands without it being an issue.

July 20, 2020

Stater Bros. Markets
Store #198, Tustin CA
Manager: Paul Schubert
Cashier: Renee S.

To Whom It May Concern:

I am writing to make a strong grievance complaint concerning an incident that occurred yesterday, July 19, 2020, in your Tustin, CA store #198. I am sending this complaint to your corporate office, the BBB, ADA discrimination, and also other agencies concerning current CA facemask PPE mandates.

I was visiting my Aunt this weekend, who lives in Tustin, from Ventura, CA. We did some grocery shopping yesterday late morning, wearing our facemasks as per your store's mandates. I do not want to cause cashier, Renee S., her job, but I am strongly advising your company, manager and supervisor to properly train your employees concerning ADA guidelines, CDC guidelines, CA mandates and COVID updates, as this cashier verbally and violently assaulted my Aunt in a way I have never experienced or witnessed since the COVID pandemic began. As we were checking out, Renee S. angrily kept reminding my Aunt that her facemask had to cover her nose, she yelled at her, told her that her kids were at risk because of my Aunt's facemask falling down past her nose, yet my Aunt continually readjusted her mask despite Renee S. continually verbally bludgeoning her to a point that she could not even check us out properly (my groceries were mixed with my Aunt's, she had to re-do our transactions because she was so upset by my Aunt's mask falling past her nose). I was in absolute shock by the treatment we received by Renee S. My Aunt (who will be 80 years old in September) was graceful and cooperative, fighting with a loose mask that kept falling a bit below her nose, yet Renee S. was like a Nazi guard, rude, yelling, threatening, and upset us so much I had to write this formal complaint. THIS TREATMENT IS NOT OKAY!

Needless to say, Renee S. finally straightened out our transactions (separated) and wanted us to have mercy on her for her "stress over masks and rude customers." What?!?! She was the rude one, not us! If I did not need the dog food I bought so much, I would have left my groceries and taken my business elsewhere. Again, I was visiting from Ventura, CA.

If Renee S. cannot handle wearing a mask or the stress of working with "rude customers whose masks may fall below their nose" then she should seek another job. This treatment was unacceptable and if management is not properly educating their employees concerning the current guidelines of our state, COVID and facemasks, then you are looking at a giant lawsuit for discrimination. I cannot imagine what Renee S. would have done if I came in your store without my mask, as I actually have a health disability (asthma and COPD) that exempts me from wearing a mask. Read the CDC guidelines. Read the CDC exceptions. Properly educate your employees. Do not ever allow a checker to treat a customer as Renee S. treated my Aunt yesterday again.

I will be awaiting your response to this incident. I have attached a copy of my Stater Bros. receipt from yesterday and have listed Web site information for current COVID guidelines/discrimination.

Sincerely,
Wendy Wilson
2123 Mandrill Ave
Ventura, CA 93003
[protected]
Email: [protected]@gmail.com

https://www.eeoc.gov/disability-discrimination
https://covid19.ca.gov/masks-and-ppe/

your ad for 1/08/20 to 1/14/20 for rib eye steaks for 4.99 a lb it does not say packaged or counter, choice or select. I did not like the way the package looked so i went to the counter and it was 8.99 a lb and i was told it was because it was choice not select but i told them the add does not say that, all it says 4.99 lb. I went to 2 more markets and it was the same thing. bought rib eye roast had it cut in half but it was the toughest steak i had, now i went back to market and the package steaks look like the counter seaks with pleanty of marble in steaks. FALSE ADVERTISEMENT Now your new ad says t-bone or porterhouse steak choice at 5.99 lb and i still have my receipt thank u. my email adress i [protected]@verizon.net

I am a employee and was sent home early this morning because I have restrictions from doctors What happen to my paycheck that I need to pay Bill's. This is discrimination because I can't lift heavy product or drive at night. I am upset because I went to work and someone could have call and let me know ahead of time according to Danielle Trujillo they knew but I had left on Tuesday at 3p.m. They had ample time to call me. I am not liking that Stater bros is discriminating because I have medical issues.

I live next to the store on N. Broadway Escondido 25ft separates My balcony from the alleyway, I have complained before about Your Driver's stopping along the wall & running their truck's & refers t has become a problem again! Yesterday the Driver 1st acted sarcastically like He couldn't hear Me! & later screamed incessantly about Every word I had said!, How would any of these Drivers feel if someone did that outside their Home's creating so much noise I had to hang up on a phone call!. Please be Good Neighbors, We Are! there are 500 People here that shop at that Store!

Hi how you doing my name is Steven Morales I'm leaving to complain about one of your store managers in San Bernardino County and in Desert Hot Springs California that goes by Vanessa LaMotta she's been with you guys took more than probably 10 years I used to know I said filiate myself with this person we are no longer civil with each other and every time I go to the store or or or anywhere around she has a distract a disruptive attitude she lies about my personal life because it talks about my personal life to rest of the co-workers and store managers at Stater Brothers so when I go they look at me and they say something it makes me feel uncomfortable I will please like you cheated remove her from the district or have a go to rehab of some sort

I had never opened it. And it was actually 2 months out of date. But I opened the box of stater bros complete waffle mix and found dozens and dozens of little hard shelled bugs inside. The aunt jemima box was three same way, but the kodiak brand I got at the food bank had a plastic liner. Maybe using a plastic bag would eliminate this problem. Thanks so much for taking the time to read this complaint. Autumn koukal

I am extremely disappointed by the Stater Bros. move to the use of MORE plastic packaging at a time when most responsible companies are moving to REDUCE plastic use. A kiosk recently opened in the produce section which is devoted to cutting and packaging various sizes of fruits. This has resulted in less room for produce and a decrease in the variety of fresh fruits and vegetables available for purchase. Americans are interested in less plastic packaging, not more. Consumers are capable of cutting their own fruit and putting it in reusable containers. You are moving in the opposite direction of customer sentiment.