State Farm
reviews and complaints

Over 2 years waiting for a roof claim - we continue to get water damage every time it rains, new areas of interior celling damage in over 5 rooms now - and they just ask you to file a new clam yet do nothing about the fact that the roof needs fixing first. We are continually told to find out if replacement shingles are available- which they are not, and even if they were they available, they would not match the old ones on my roof due to wear and exposure to elements over the last 20 years. Even the manufacture told us they will not match, and we will have a patchwork quilt on our roof, to which the State Farm rep responded " oh they don't have to match as long as they are the same tiles... - what do we pay premiums for, to be treated like fools. We have had adjustors from two major insurance companies working on neighbors' roofs stop by to tell us - you need a new roof, but our insurance Company doesn't think so, the worst neighbor to ever have is State Farm.

A State Farm customer back into my rear car door. They will only accept 60% liablity when I literally had no way to avoid her backing into me. Any impartial observer would clearly see I had no to way of avoiding this accident, and their claims expert used my own statement out of context to tell me that I saw thier driver, when my actual statement was that "by the time I saw her, I had no way avoid the accident". Their claims expert, would only repeat the statement to me that I said I saw her, compleltly ingnoring the rest of my statement. My insurance, Country denied their request for 40% coverage of their drivers damage, and my rep clearly told me this is State Farm taking advantage of the fact I only have liablilty insurance on my vehicle.

I've been a client of Statefarm ever since the purchase of my home in 2004. I have been recently told that my homeowner's insurance would not be renewed because of too many claims. I checked the claims in question and there were 2 claims in 2022 that I did not pursue, these should be removed - because I only called with a question on a possible claim. I have all my cars (3) with State Farm, also the Umbrella Insurance and a Statefarm credit card. I have been a loyal customer for almost 20 years and feel that they are treating me like a number.

Please help me

my 2018 vehicle was damaged in a major hail storm on 6/15/23. it is 9/1/23 and State Farm has still not agreed to repair my vehicle back to pre-storm conditions. The vehicle is not legally drivable due to the severe damage. They and their contractor (Pilot) has misled and flat out lied to me many times. A State Farm inspector has still NOT even personally looked at the vehicle and as of today at 1pm, does not even have a person identified or scheduled to inspect the vehicle.

Claim ID 36-51W9-31M01

State Farm use to be a reputable Company. I have been a customer for 43 years until recently. I received a phone call saying they were going to cancel my homeowners policy, In June we had a major storm roll through with 100 mile an hour winds. We had damage to our property so I filed a claim. That's what insurance is for right? After several phone calls I finally received some money after fighting for what we deserved, I didn't get that but we got a little bit. They paid us $5500.00 and we had to spend $18000.00. I guess they call that fair. That is OUR MONEY and they sure don't want to give any of it back to us when we need it. DO NOT believe their commercials when they say State Farm "Is there". They ARE NOT THERE. Please find another company. I'm going to consider this a blessing because we have been wanting to leave State Farm for some time now and this will force me to do so. I hope this helps someone not make the same mistakes I did.

I own an autobody shop and I keep having the same problem, I can't send in estimates without a password, but I can't get a password. I even have 2 state farm customers now. What on bloody earth can we do to fix this? I go through this every time. I have been told at different times they would get it figured out and get back with me, but no one gets back with me. This is what I do for a living. I have the right to work, and people have the right to have me repair their car or truck. What's the problem? I would like to get this problem fixed because I do quite a few jobs for State Farm, yet still have the same issues. I keep talking to people in the Claims Department, but nothing gets resolved. I have attempted to register on B2B multiple times, with no response. My shop is Eddie's Body Shop in Inez, KY. Our phone number is [protected].

I was involved in an auto accident on May 9th, 2023. They initially said the care could be fixed. I had an independent auto shop create an estimate, they suggested totaling the car. All of sudden they changed their mind and totaled my car. It's Aug 7th, still no resolution. They won't continue to pay for the rental car even though they have dragged their feet. They say "well we haven't received all the documents from your loan company". And it's my job to get those for you? Hell no. YOU PUT PRESSURE ON WHOMEVER HAS THOSE DOCUMENTS! They are refusing to continue to pay for the rental car even though they have not settled the claim yet. Anyone have any suggestions to get resolutions NOW?

I called to get some help and this agent has been nasty her name is Kacie at the 1750 N. Congress Ave. Suite 500 Boynton Beach, FL 33426 location. The sad part she was usually moody, and I really didn't pay her no attention. But because her office is not renewing my policy, she was really being SUPER nasty, I was trying to ask her for 3 months of statements. Because I can't get into the app or website even after calling technical support. But no one should be treated the way my daughter has been treated, whom is in the military and was also treated bad dealing with Kacie. Also, I told her I sold my home and told her I would be moving by 6/21/23 but the apartment people made a mistake I ended up moving 7/1/2023. I was wondering if that could be adjusted, but all she gave me was grief. going toe for toe with me and not answering my questions. Arguing with me like no other, I was frustrated, and nothing was achieved at the end of the phone call. I asked to speak to her manager, and she said she was on vacation (that's fine) who is in charge when the manager Christy is not around, she never answered that.

These are the most inhuman beings, all that I have been through with my son that had a third-degree burn and my kitchen in ruin, they even had someone come to the house and it was almost 10,000 dollars, from their company. I get sick every time I see the commercial State Farm is there, for sure not a person that paid the premium, and when you need them, they are not there for you. I am appalled that they have these people in a position not to help you and to ease your pain, but put them in a job, so they can make fun and not give you a dime. I am asking someone in control, someone at the top, I ask someone that knows how to treat a human being to call me and get this straight away, I have been waiting since December 4, 2021, now they said we do not give you a dime we stand to buy our decision, they ask me to get the pictures, I did that they ask me to go where you brought each item I did that, now we stand on our decision not to give you a dime, I am so sick I am nausea because State Farm is a lie if they knew how the people in charge of this adjuster are treating the people maybe they will have some type of mercy and compassion to help the people that believed I n that lie State farm is there, I will not give up until someone from the top look at my case, I have receipts, I have kept every emails, since December through now, I count 40 emails, and how I have done everything the adjuster told me to do. I am sick and appalled, something needs to be done at the top. My Claim Number: 36-29N9-36R Date of Loss: December 4, 2021, Our Insured: Loretta Martin Policy Number: 36CRP688

We have been State Farm clients for DECADES. We live in a storm prone state in lower plains. A roofer inspected our roof 1.5 years ago, said needed replacing. Adjuster came out, said no it still has life. It had granular dissipation, minor hail damage. It was 8 years old. Claim denied. This week, home inspected by roofer again. He states condition is POOR, minor hail damages, granular dissipation on shingles. State Farm not replacing. No claim filed, since they told me since roofer said 5 years left on it. 10 year old roof. Selling house, buyer unhappy with roof,insurable with high high premiums.

So, to sell house, we are to fund new roof mainly due to State Farm not declaring this roof replaceable under insurance. What a racket...pay insurance all these years for what...have claims denied cuz state farm says damaged roof in poor shape not bad enough...

We filed a claim on 1/4/2023 and to this date 6/18/2023 we have not received any funds. There have been two adjusters to come out and we now have our fourth claim agent to take over the claim without anyone letting us know. The contractor has sent in the pictures and cost estimates and one contractor walked through with the adjuster, but still no check!

I only found out that I had a new claim person after I asked my insurance agent to call and see what was going on! I don't live in an upscale neighborhood and I think that may be why we are treated in a very unprofessional manner. We hope that this reaches statefarm!

FACTS: There was not and presently is not water damage to be claimed @ 15-1445 12th Ave Keaau, Hi.

A State Farm receptionist chose to handle my phone inquiry as a claim in an unfair manner, and did not do a proper investigation.

I never rec'd a letter explaining the denial because there was no claim. State Farm phone receptionist escalated a phone call question by the Homeowner of "what if" into a claim.

As a 100% disabled Marine I know that I suffered from an anxiety attack on that day and the info I needed was never answered. State Farm never evaluated or advised anything because I wasn't calling for a claim. I was thinking of changing for a better insurance company. It was totally mishandled as State Farm, Julie Seuh's LexisNexis request shows (below) in her request to have the incorrect claim removed at LexisNexis.

On May 18, 2023 I was advised on the phone by Julie Seuh of State Farm to also ask LexisNexis to remove the false claim as she had just done.

May 18, 2023, I called LexisNexis and an Agent informed me that State Farm had just called telling him of the same State Farm mistake and Julie Seuh requested my claim to be removed. I have a letter stating those facts by State Farm asking it to be removed as a claim below.

Julie Seuh

Attachments

Thu, May 18, 10:59 AM

to me

Hi Dean,

I was able to obtain the attached letter that shows there was no payment made for a water claim and have requested a claims review of the file to correct the info being reported to Lexis Nexis.

You can also file a request with LexisNexis which is the company that is providing the loss history report to correct the record.

LexisNexis Risk Solutions Consumer Center via email at Consumer. [protected]@LexisNexis.com or by phone at [protected]

The LexisNexis Risk Solutions Consumer Center hours of operation are Monday – Friday from 8:00 A.M. to 7:00 P.M. Eastern Time.

Website: https://consumer.risk.lexisnexis.com/consumer

Aloha,

Julie Seuh

Insurance Account Representative

Robert Shimabuku, Agent

Bus: [protected]

16-566 Keaau-Pahoa Rd #122

Keaau, HI 96749

www.InsureBigIsland.com

I already have insurance coverage with this company. Just asked to transfer it to a brand new built home. Got denied because they say it’s a low credit score. My credit score is higher than when I even signed up for insurance with the company 4 months ago. I have printed proof. It’s even in the Good rating. They most likely denied me because they paid off a lawsuit from their other driver to me 2 months ago. So I am filing a Civil Rights complaint for disability discrimination. My current address is listed below. Not the new address.

My vehicle broke down on 3/13/23. I used my State Farm roadside assistance to have my car towed to the nearest shop. I called in and spoke to a customer support specialist who told me I was covered 100 percent for a rental car in my situation. I explained to her that my car was broken down and not in an accident. She said I was covered and I would need to go to my nearest enterprise location and they would set me up with a rental as long as I gave my policy #. I paid for a Lyft the next day and went to enterprise and they informed me that State Farm had to set up the rental for me they were unable to do so with just the policy #. I called to have it set up and was told that I was not covered for a rental car in my situation. I explained that that was not I was told the night before and I was told I was incorrect. My local office, the operators, and customer service representatives I spoke with were extremely rude, and did not care that I was stuck with no way home due to their representative giving me incorrect information. I was hung up on several times, I was told I could not speak to a manager or a supervisor. I was also told I was not allowed to speak to customer service anymore. I stayed in contact with State Farm about this issue and was transferred around and pushed off on others. I also called and asked the same question a second time. I explained I was not in an accident, my car was inoperable and was told again yes I was qualified to be covered for a rental. I was then transferred to a representative who had no idea how I got in touch with him. I finally received a call from a manager who informed me that I was correct and I was told twice that I was covered for a rental car and that she would be reaching out with a resolution for me. That was close to a month ago and I have heard nothing back. I also should add State Farm removed my discount when my grandmother passed away so my coverage went up significantly. They however refuse to removed her name from the multitude of bills and paperwork they send every month which is a nice reminder. And there is more, my sister has the same grandmother on her policy, her discount? Still there. It’s abhorrent to be treated like I am not the person in the situation who is doing them a service. I pay a lot of money for my insurance and was treated like I was dirt off of their shoes. I don’t know in what world that is supposed to be okay, but it’s not in this one.

On 11-28-2022, my vehicle was side swiped while it was parked. On 01-30-2023, the work from the body shop was completed. On 02-21-2023 a supplemental claim was submitted for additional electrical damage that was related to the original claim. It is now 04-28-2023, and after numerous phone calls for over 2 months I am no closer to rectifying this claim. The electrical harness, which is an OEM part and cost over $647.00 and is still sitting in a box at the dealership, awaiting final approval from STATE FARM to issue a check to complete the repair. This IS PART OF THE ORIGINAL CLAIM...I am so ready to get a lawyer involved against STATE FARM. I have had State Farm for years, but maybe it's time for a change.

I received a price quote and signed paperwork indicating acceptance of the the bundled Home and Auto Quote. They set up my electronic payments and a week and a half later sent documentation stating my insurance had increased an additional $400 for the year. The Agent Kathryn Cherry-Brotherton [protected] stated there was no explanation for the increase but it could not be changed. First, they tried to say it was due to my credit report and I have an 815 Credit Score. Then Kathryn stated it was due to a 4 year old accident which should not even apply due to the fact it’s over 3 years ago. They also already received payment for my Home Insurance. This situation needs to be investigated so that other individuals are not scammed into accepting a rate quote and then it being raised a week later with no explanation. I’m sure they were counting on me not reading the paperwork and electronically deducting the amount without me noticing the price hike.

My 2017 Mercedes Benz GLE 350W had full coverage insurance but State Farm Insurance refused to cover all the repairs fully. They wanted the repair shop to use uncertified parts which the certified body shop refused to use; therefore, State Farm Insurance refused to pay. I had to pay the $500 deductible plus $1,247.15 to get my vehicle back. The body shop to which State Farm referred me could not fix my vehicle. They directed State Farm to send it to a Mercedes-Benz shop. State Farm wanted the shop to use uncertified parts. My vehicle stayed at the shop for two weeks after it was fixed waiting on the State Farm adjuster to reinvestigate the denied parts and claim. They never showed up. I signed a contract with the repair shop to repair my truck. I never agreed at any time to pay any cost State Farm refused to pay. State Farm nor the body shop notified me that State Farm was not going to pay this amount until I questioned the delay in getting my truck back.

Your insured hit my car on February 27,2023. It took her a week to be reached so she could tell her side of the accident. she was ruled 100% at fault. as of today March 22,2023 I have no car information. The rental car has to go back tomorrow. State farm towed my car and have not told me anything. Why must I suffer?

Margo Della Volpe

16 Morse Pl

Belleville, N.J. 07109

[protected]

Your insured Colleen Creedon

claim number 30-46C162K

Please help.

Billing Account [protected] Lisa Bingham [protected]

I have been trying to get my money refunded which was taken out of my bank account after policy being cancelled. I was affiliated with State Farm in Vandalia Ohio [protected]. The first time Cory at the office stated my bank card was cancelled, which it wasn't. I can't believe that is an issue because money has been taken off that card for many years and then it wasn't, strange. So he said he will look into and i should have it the following week. Following week came, nothing. I called the coporate office and tried. And then 1 person said I can't cause policy was cancelled. So she transferred me to another person and she stated i would. I got email stating on Match 13 that I would only get $37.05. and I paid $55.19. I want all my money back. So Cory from Vandalia office stated I should have my money in my account by today. Nothing. I am tired of this and I am ready to go to Ohio Attorney General with this . This is ridiculous of trying to get your money back after almost a month.

I need something done about this today and I want all my money back.

I notified the office in Vandalia of cancellation before they should have taken the money out of my account. So this is their fault.

Anybody in their right mind, would want their money back.

claim 11-44P7-22G In october i had 7000 worth of tools stolen from my garage I filed a claim and sent in all necessary documents; I received a check for $133.30 and was told i had a allowance of $4921.70. Ms Angela Warren stated if i would purchase the tools they would reimburse me upon receiving the reciept I dont have the money to buy the tools so in other words i lost 7000.00 worth of tools.When i first talked to Ms Warren she was very rude but when she called to tell me they were sending me a check for 133.30 she was ever so nice. I have talked to several of my friends and family and they have never heard of doing business in this manner.