Starz Entertainment
reviews and complaints

I have tried to cancel my subscription at least 3 times . I followed the recorded directions when I called your number . It took me to the home page.
Please refund my 8.99 and cancel my subscription.
Catherine Forbes
[protected]@gmail.com
If I don't see my refund and subs fiction cancelled shortly I will be contacting the BBB
I have tried several times to cancel I only wanted the 3 months at 5 dollars per month for 3 months
So I could watch Outlander which I have to tell you I really enjoyed it. I will be transcribing when season 5 comes out.
I am on a limited income and can't afford the 8.99 a month for shows I will not be watching
I have watched Outlander many times
Please end my subscription and refund my 8.99

my STARZ movie account is not letting me login or access. the page just SPINS and stays black(see attached) since the first week of SEPT ... you are TAKING ALOT OF MY TIME to keep following up and sending these complaints, calling your c/s # leaving messages waiting on hold for an hour to not get a real person ... I will be canceling if i could but i cant get into the account to CANCEL since you C/S is so badly run.
Three weeks now ... PLEASE have someone return my calls or emails !
R Hughes

I don't remember signing up for a "free trial" of STARZ. I have been paying a monthly fee of $8.99 for a service that I never knowingly joined, never used and if it wasn't for a glitch in the credit card being used, I might not have noticed. I feel that this service used credit card information obtained through my prime membership without my consent. I am Outraged! I request a full refund. I have been charged a total of 33 times, From October 2016 to July 2019- that amounts to $296.67.
The invoices are from:
Amazon Digital Services LLC
410 Terry Avenue North
Seattle, WA 98109
United States

When I sign up for a free trial I always put a reminder in my calendar to cancel 1-2 days before, so 2 days before my trial ended I looked everywhere for a cancel/unsub section and could not find it so I emailed starz help and never actually got help, just a reply email saying they would contact me and they never did! Called the number and was put on hold for 20 mins. After 3 emails with no actual help, being put on hold and having to google many "how to cancel starz" i finally got it cancelled but not before they took 8.99 from my acct. I am very upset because I requested help days before my trial period was over and was ignored! I feel this is a scam and that Starz purposefully makes it very difficult to unsubscribe and thats how they practically steal your $. BBB should investigate!

Since the last two months we have seen the same Western programs that cycle each day. From morning to evening for the past six or 8 weeks starting from May 2019 are the same shows/movies.
Sometimes we see the same movie later in the day. This just recently started as mentioned about two months ago. The same shows/movies are repeated every single day.
Before this we had more variety of shows ie movies each day of the week.

What can be done?
Thank you.

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I subscribed to Starz specifically to watch session 3 and 4 of Outlander. It is common to have to load and reload and reload Starz 12-15 times before successfully getting to watch a show, only to be dropped again between episodes.

Just to compare, Ive successfully been able to pull up Netflix, Hulu and. Prime Video.

Im absolutely disgusted with Starz and will tell everyone with two ears on their head to listen and two eyes on their face to read!

I recently had two accounts with starz. I was under the impression that they were both cancelled. I cancelled them. This was in January. For some odd reason when I check my bank account I realize that every month since January I have been charged for one of the subscriptions. When I called to cancel and get a refund I was told this was my fault and they were not going to provide me a refund. Although there is no activity on the account, they still won't refund my money. I am filing a complaint with the BBB, because this is ridiculous and very unprofessional. All I want is my money back.

I guess someone signed me up for a starz subscription after my phone was stolen. I had been the victim of I.d. theft during this tine in June 10, 2018. I called and tried to get a refund from starz at that time. I lost track of all the purchases and I know I did try to get refunded several times for this through Google play and starz. Google play wanted me to get the refund through starz and vice versa
Alls I know ids tgat i was charged 8.99 and I want the money back. Please let's resolve this issue. I don't think I should eat this bill just because it's been so long. I tried to get refund back then. And. Yet again another attempt to get refunded as I am aproaching the 3rd or 4th time asking for starz or Google to please refund this charge to my bank account.

Terri Zimmerman
June 1, 2018
GPA.[protected]..0

Whomever is in charge of thrusting in commercials of your Starz movies and series (Vida!, White Princess, Spanish Prince, etc. and ad nauseum!) needs to give your subscribers a rest!
FIRST during a movie you all have your ads for 'Vida' or whatever - shown while the movie is running SEVERAL TIMES taking away from the cinematic value of the movie!
SECOND - WHY when after the movie you miniturize the credits of the movie DENYING us the pleasure of seeing what actor was playing our favorite charecters! WHY?!?!
Usually when you all run Vida, MULTI Princes and other Starz productions - I dig in my heals and make 100% sure I change the channel and NEVER WATCH THAT SHOW!
You all have plenty, plenty of time between movies are events to 'highlight' your Starz programming.

I tired to cancel my subscription multiple times and received only automated responses from Help@starz.com I was charged twice after trying to cancel. There is no clear way to cancel the service. One place says Google the other says Amazon. I explained before I was charged that there was no place to cancel and still no help from Help@starz.com. I will be submitting this to the BBB because a ep at Starz refused to transfer me and hung up instead. I want my money because at this point its stealing.

I subscribed to a seven day free trial and cancelled the subscription right after, well, STARZ charged my card anyway, and when I called, they claim they didn't see where they had billed me and maybe it was APPLE that had charged my card. I called them back once the charge cleared and spoke with Catherine, (service rep) who was rude and literally talking over me while i was talking. I explained to her that I had listened to her and I would appreciate if she not cut me off, and that I would like to speak with her manager, and she put me on eternal hold.
I will NEVER subscribe to them and will make sure that everyone that I know be informed about their services.

I decided to try STARZ with their 7-day free trial. I created my account and password and put in my card because they asked me to like every other streaming service. Once I submitted it, they decides to take nine dollars off of my card and then gave me a month subscription when I didn't want so subscribe to them until I tried it. Plus the app only let's you give feedback and not contact them for questions or concerns. I want a refund ([protected]@gmail.com).

I am a Starz subscriber because I love movies. I have loved them all of my life. I have several family members who have been in the industry for years and even some Academy Award and Emmy winners.

What offends me about your station is when the movie is over and you play the credits, you reduce the size of the credits to play a commercial for what is on next. The people who make fine films deserve to be recognized but you are more interested in advertising teasers.

Just remember, program directors, that we the consumer vote for you with our dollars!

yes i have big problem with your programer whos in charge of what is show on encore channel i watch the westerns everyday and there alwats show repeats of the same ones 3 or 5 times aweek or more it gets sicken that this happens all year long its time tooo fire this person and get some else to do the programing here your paying for a service and not receiveing it exsample gunsmoke has 20 years of being on tv and here there sohow the same thing over and over for months its not right and should stop the person should be fire and be replaced hope u can do something about it for every western that is on right now is show 3 or 4 times aweek or more tys jim

I dont recall how I originally signed up for a free trial. But I cancelled before the free trial ended by help@starz.com being that the agent was unable to help me over the phone. They received my request to cancel but billed me for three months. I called and after on hold for more than hour I sent another e-mail. they escalated to tier 2 but have not refunded my money. I have not been watching starz either since I cancelled the service.

Why would you take Wagon Train off with no warning and put other shows on back to back such as Death Valley Days and Tales of Wells Fargo? You could take off one of these duplicate shows and fit Wagon Train back in once a day. There are many other complaints on the Facebook page and it doesn't seem like this is monitored. Why would you have this if you are not going to respond to your customers questions/complaints? This does not seem like good customer service to me. My mom watches this channel faithfully and is 74 years old and you have literally ruined this channel for her. Please put Wagon Train back on at least once a day. Thank you.

Finally a great show, great writing, great acting and you cancel it. DUMB!

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I have made 10 requests now for a refund on an unauthorized payment for STARZ app I can't use and don't want.

Google won't respond and STARZ pretty much is saying not our problem.

Give me back my money now for unauthorized charge or I will report you to the Better Business Bureau

This is insane that know one will take responsibility for taking/stealing my money and I have to keep demanding my money back for something I did not receive.

Robin McFetridge
[protected]@gmail.com
[protected]

Please, please Starz replace those God-awful wigs on Jamie and Claire on Outlander. For an otherwise amazing show, how can you folks think the wigs on your lead actors look good? Sam's wig looks like a dead squirrel on his face and Cait looks like my grandma. Still time to fix for Season 5. It's so distracting. Love, love, love the show. I know you've heard this before, but so far still hideous.
We fans would so appreciate a little tweaking on the wigs.