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1.4 644 Reviews

Starbucks Complaints Summary

55 Resolved
588 Unresolved
Our verdict: If considering services from Starbucks with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Starbucks reviews & complaints 644

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E
8:26 am EDT

Starbucks Coffee

I visit the Starbucks in Reading, MA almost everyday because it is only a small drive from my house and usually I am not one to complain because the staff is excellent but there is one man (who I do not know the name of) that works in the morning who has made my coffee AWFUL the past 4 times I have gone and I am about to stop going there all together if something is not done.

Please email me with some sort of a solution.

Thank You,
Eric

[protected]@yahoo.com

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G
4:17 pm EDT

Starbucks wrong product, wrong price

My wife and I are stopped for coffee at 09:50 this morning, 16th March 2019. I simply requested 2 espresso coffees. When I went to the serving point the barista had mysteriously disappeared, but he later returned and was told by the cashier to prepare our coffee. It wasn't until I was sat drinking my coffee that I was looking through my receipts to total up what I'd spent. It was then I realised I'd been charged for two double espresso machiatto's. In my mind I'd ordered 2 single espresso's at 1.60 euro's each. I'd been charged 1.90 each. I went back to the cashier who readily admitted it was her mistake to which she refunded me 20 cents! I queried this because she was still charging me for two double espresso's. She then called the barrista again, who'd dissappeared again. He came back and following further disputing and him complaining that I'd already drunk my drink, he reluctantly handed me another 20 cents and grumbled, 'this is coming out of my money!' I was however still 20 cents short. Its not the money I'm complaining about, it's the fact that I'm having to argue in my broken spanish in front of an accumulating queue of customers over the fact that the cashier hadn't listened to my order and I'm now in a ridiculous dispute over 60 cents! The cashier (Rebeca Irene) took the opportunity to ridicule me in front of another customer, which I didnt appreciate.
Further to this, during the whole debacle, a robbery occured in the entrance to the store, which I can only say was orchestrated with maximum precision. It seemed as if at least one person in the cafe ( a customer) was involved in the setup of this operation, and the strange behaiviour of the cashier and the mysterious dissappearance of the barrista make me wonder if they weren't in on the act as well. The customer had been in the cafe for quite some time, had engaged in considerable dialogue with the cashier, and seemed to be hovering by the window on her phone until a car arrived, the bag snatch took place, and she and the perpetrator ( who had also been lurking in the café) sped off with the poor victim trying to chase after them, after which she fell to the ground. The staff did nothing to assist. All very strange. I don't know if this was all a big coincidence, or if there is some kind of scam or scams being run from your café, just thought you needed to be informed.

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C
10:07 am EDT

Starbucks 12 oz phoenix pottery coffee mug

When in Phoenix a year ago, I purchased a beautiful pottery mug at one of your Starbucks stores.
My husband and I washed it by hand since that's what was indicated on the bottom. Unfortunately one of us dropped it in the sink but we found a replacement on-line at Amazon.
Washing it yesterday I notices that the bottom had cracked into several pieces. I use a spoon in my cups but nothing invasive.
I am very dissappointed as you can image and hope that your company be willing to replace this vintage cup which I now have spend $ 80 on.

Chantal

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A
11:03 am EDT

Starbucks horrendous amount of illegal workers

Elite staffing in Chicago has hundreds of employees who cannot speak English.. even in emergency they cant communicate...starbucks and Mc Donalds patronize this elite staffing agency. our country elected a president that asks for Americans first.. this was a majority vote for unemployers..im x law man most my life im a jew royalty member by birth...im going to strive for americans.. im white but descendents of slaves or Chinese who built the rail roads should be considered first as employees. America knowing hired Chinese work gangs that were endetured slaves...im white with 4 black brothers im a jew king baby but I denounce any relations of jew activity...im going to strive to have these large groups of non emglish employers. I Oklahoma city usa we me amd my team fought for any employer caught with illegals be arrested and fined 1, 000 grand.. imthe least prejudice man you ever met

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Update by Adon Wolf
Mar 13, 2019 11:16 am EDT

research it

Update by Adon Wolf
Mar 13, 2019 11:08 am EDT

realize that not all people that identify as black are not descendents of American slaves...of color people vary from other origins.. those people commonly get part of benefits that were directed toward real slaves if anerica..know the difference

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10:17 am EST

Starbucks quality control, poorly managed

The quality control and management at the Starbucks on Appleton ave, in Menomonee Falls, WI is not good! I used to get a hot mocha but gave up that because it was only made correctly maybe 30% of the time. I now get a simple Grande non-fat latte and the red pepper egg white bites each morning. Of course that's only if they have them available. This morning they are out of the egg bites again for the 3rd time in the past month. I have to ask for light foam on the latte otherwise I have had 1/3 of the drink as all foam. Now because I ask for light foam sometimes there is none at all. In the last 30 days they ran out of the egg bites 3 times, I received tiny buns instead of the egg bites once, I received the wrong drink once, and if I forget to ask for light foam I usually get more then what there should be. Very poor quality control! I have started to go to FIDDLE HEADS, a new coffee shop in town. Their latte is made to perfection every time. The problem is they don't have a drive thru and they don't have the red pepper egg bites which I love. I have no problem with the Starbucks staff as they are all friendly.
I am a successful retail business owner for 45 years. There should be a quality control training program at Starbucks and if there is it is not working! Understand, I only wish for success for a company and sometimes your best customer is the one who complains but if this continues I will go elsewhere. Actually many times I travel a few more miles to the Starbucks on County Line road in Germantown. I am also speaking for other people who feel the same way!

Dave

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7:29 pm EST
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Starbucks continuing erosion of quality

Hello Starbucks,

My wife and I are traveling quite a bit, and we like pausing for coffee.
These past years we have travelled through many states in the US,
and we are observing a clear tendency towards decreased quality and reliability in your coffee.

The main issue is that it has become more and more tasteless,
due to what seems to us as a constant weakening of brews and saving of coffee beans.

5 years ago, a Medium Latte would be a fairly reliable and enjoyable cup of strong enough coffee to keep us awake on long drives.
Since then, quality and taste have deteriorated to the point that now even with an extra shot (or even two !) the coffee, frankly, tastes totally lame.

In addition, the quality varies greatly between places.
This to us totally flies in the face of the concept of a franchise,
particularly of a company like Starbucks.

It is very disappointing to us and makes us angry.
Paying upwards of $11.00 for two medium lattes with extra shot is really ridiculous, taking into account the lack of quality.

I am attaching a foto of the most recent example.

I am sorry to be so clear about this, but it has angered us for too long, and has happened too often.

Mark & Gabriele Seelig
Lake County, California

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11:52 am EST
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Starbucks horrible staff

I have been visiting this Starbucks for many years, unfortunately today will be my last day. Since the departure of your store manager Will, the leadership has fallen under Jerrek. That leadership style is not working for this suburban branch.

Today when I was in your store I was appalled to see two Baristas talking loudly to one another. They were using language that I would expect to hear in a bar room or on a Naval vessel. Cursing like a sailor, with racial tones and four letter words galore, inclusive of the infamous "F Bomb".

This was 0600 today and is not the way I expect nor want to start my day. I am extremely disappointed as I look back and see what my local store has evolved to. I would strongly recommend that the management team look closely at their local leadership at this location and change him out. Obviously not working here.

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J
6:43 pm EST

Starbucks cashier attitude

First time I bought a small cup of coffee at New Target Starbucks store. It was on February 16 around 3:30 or 4pm. Young girl a Cashier.. service with such Attitute. I was so dissapointed by that behaviour of that Cashier I put $ 10 dollars on counter to pay for my coffee. And a girl Cashier start talking about >Courtesy>.
Well. I hope that young lady stays in one work place..Being so young and have such a nasty Attitute. Now I am not going to buy coffee there and of course I will tell about it to my friends and relatives about this incident.

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9:27 am EST
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Starbucks Drink made with old milk

This morning (2/15) I went to my usual Starbucks inside of Kroger and I ordered a drink (Venti iced non-fat vanilla latte with an extra shot) which is what I get multiple times a week. When I got to work I tasted it and it tasted really off... there was no vanilla syrup and the milk tasted spoiled. I had a co-worker taste it and she agreed, so I had to throw it out. If possible I would appreciate a refund because I lost out on a $5 coffee.

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8:27 am EST

Starbucks employees

Hello, your company has two intolerant racists at this location. Christopher, tall and blonde may be new and Steven also tall, dark brown hair and facial hair. Both of these employees have been seen and heard using racist language at a very loud voice level and then laughing at their rude comments. I noticed one racist employee left not long ago and now it's gotten worse. I will contact the manager later today, I was told they are between managers, it would be nice if the racist employees were dealt with appropriately. I have been a customer of this location for months and hearing racist mimicking language should not be tolerated by any professional company. I would be terminated instantly from my position for using the vocabulary they use and would surely instantly fired for making revolting noises at work and I hope both of these employees are terminated. This location needs training on working with non-white culture people. Diversity on the hiring staff may lead to less racism. I do not enjoy being hurled foul terms nor listening to your staff use harrasing terms, bullying somebody in Spanish because they are not white is not adult thing to do. Steven can be seen in the provided photo wearing a headset. It would be nice to see many changes to this location.

A long time Eureka Starbucks' customer.

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10:49 am EST

Starbucks missed my order and was too busy to find out why

I ordered a tall latte with extra shot like I always do. There were a lot of persons working this morning (more than usual) and I saw persons who ordered a long time after me get their coffees and cold drinks. I asked one person if my order was being made and they looked around but did not come back to tell. After 15 minutes I went up to the cashier to see what happened and he said he couldnt leave the register to help me. So I told him to give me my money back. Not good customer service and they should alerted of this fact.

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6:21 am EST
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Starbucks coffee

I have had Starbucks coffee every morning for 40 years. After viewing the jaw dropping behavior of Howard Schultz, I will never again consume Starbucks products. Schultz is using the profits from me and many others to benefit his ego and nothing else. Nausea abounds.
If this is what our country is becoming, a playground for billionaires, then we are all truly [censored]ed. Look how well things have turned out for Trump, a supposed business man who can get things done. So Starbucks is willing to go back to the days of serfdom. Leaving only ruling class and the poverty stricken. Sounds like modern day Guatemala. Way to go!

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5:10 pm EST
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Starbucks tanger outlet mall starbucks, gonzales la.

Yesterday (Sunday, 01/27/19) @18:35, my husband and I were in the Starbuck's at the Tanger Outlet Mall in Gonzales, La.
The experience was such that we would not return and this is unfortunate, as we have enjoyed this particular Starbuck's for years now. We enjoy playing games while having a couple of coffee beverages. We actually travel from New Orleans to this Starbuck's, but
with the unpleasant experience yesterday, we will find a new coffeehouse. I am finding this to be common for Starbuck's experiences and not sure what the issue is.
The barista that took our order was initially very pleasant and friendly. We had to ask for coffee creamer as there was none at the condiment station and the condiment station was also empty of Splenda, and overflowing with trash and the entire restaurant smelled bad. Another customer mentioned there was no brown sugar. We can certainly overlook that and the barista filled the half and half container when I asked for it and I offered to take it to the station. What I have trouble overlooking, is when my husband went to ask her for Splenda, she waited on 3 separate customers after he asked her. So, I actually for the first time in the fifteen years and Starbuck's locations in at least fifteen states, went underneath the condiment section and filled the Splenda myself. I will assume she did not hear me when I told her I filled the Splenda because she said nothing to me. My husband and I stayed for an hour and when we went to leave, I needed a refill of ice water and asked the male barista behind the counter if I could have a cup of ice, after waiting and being ignored, and he took my cup-filled it and handed it to me without a word and looked exasperated. I left the store and waited for my husband outside who had to use the restroom, as I felt I was seriously a burden to these baristas. I sat on the bench waiting for my husband and realized I felt pretty bad at the way I was treated. I discussed it with my husband and we agreed it isn't worth it to go into a coffeehouse who treats paying customers so shabbily. Not when there are SO many other choices.

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9:17 am EST
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Starbucks mustang, ok starbucks

Hello,

I stopped at the mustang location at 6:30 a.m.(1-27-19) for a venti Americano. I order this beverage almost daily from other starbucks locations. This drink was basically water and very translucent. I work 12 hour shifts in the hospital. I was not able to go back and ask for a remake. At this time in the morning, with no other customers, a drink should be made right.

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7:05 pm EST

Starbucks service

Hi. I just left the Starbucks in Burbank, California on 300 N San Fernando Blvd. on January 26, 2019 approximately 3 pm. It was full staffed with Baristas, yet I waited nearly 20 minutes to get my breakfast item. I was really shocked. It didn't make sense to me considering how many workers they had. I actually had to inquire of my order to get it.

Not sure who's running things over there, but the employees need to step it up!

Oh. And, my spinach wrap wasn't even that great. ;(

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9:37 am EST

Starbucks terrible service

Their service was disappointing regardless of their new location. I ordered a coffee specifically with no whipped cream and the barista did not have one care in the world that she messed up the order. Its a shame that I paid a good $5 for an experience that was not appreciated. I asked for no whipped cream, and the barista argued saying that the order did not say that so she just sat there and looked at me until I had to mention if she can just take the whipped cream off. To my surprise, she did not even use a spoon but the lid to scrape off the whipped cream while a good amount of coffee was spilled in the trash. My second order was literally filled halfway up with caramel instead of coffee. Cool.

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1:10 pm EST

Starbucks service

December 29 2018/ 0648 am/ inside San Diego international airport/ 30021 Olivia.

Service was horrible, especially after a 45 minute wait. After my wife placed her order and after an additional 15 minute wait, her order never came out. We had to ask constantly for her order and even after asking for a refund, because we were going to miss our flight, no one acknowldeged us. We were basically ignored!

We were the last people to board the plane, and to top it off our drink was made incorreclty and was the wrong size.

We are very disapointed with this store and its service.

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10:46 am EST
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Starbucks birthday wishes but no fulfillment

I went to the Maumelle's Starbuck's last week. First off, the place was dirty. Trash on the floor, tables not wiped. Enough.

I had an email for a free drink because my birthday, New Year's day. It took 3 people all starring at my phone to finally get an answer. NO.

It was not New Year's day, and although they were not open much they could not honor it because it was not my birthday. What?

Next, my friend, with me asked for any old coffee grounds for the garden. Although they were changing out coffee grinds behind the counter, there were none. No. "we Have none." ok?

Next, we asked for a speciality sandwich. It was a mozzarrella thing. It came. Not hot. Barely edible.

All taken we had spent $12 and got about half a cup of barely drinkable coffee.

Someone needs to have a long talk with this manager.

They are not nice. They are not welcoming.

The place furniture is not clean. The tables are not wiped.

The crew seems to like talking with one another, but not so much in greeting guests or keeping the place clean.

It needs a complete overhaul. Or close it.

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2:34 pm EST

Starbucks jesus of starbucks

Have not made a starbucks purchase in about a week, only when I have to, today, nothin except using WiFi, until college and University open back up after new years. Came into today. Jesus of Starbuck is not here. Then, a body appears and a hand about a foot and a half from my face. I get from Jesus of Starbucks, hey, buddy, just want to wish you a happy new year. Man, this guy called the cops on me last month just because I walked into HEB to buy groceries. I walked into HEB about 20 steps behind Jesus of Starbucks. Now, while in Starbucks, in front other customer and staff this Jesus of Starbucks says, happy new year. My best is to avoid starbucks totally. I'm trying, haven't been around but twice in two months and I'm encouraging everyone I know to do the same. Sorry for the inconvenience during the New Year Eve time. Note: I found out I had Terminal Cancer about 3 months ago, I am living in my truck and get unemployment benefits. Soon as I go back to work after radiation treatment, You and Your Jesus of Starbucks can go play games with somebody else

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3:21 pm EST

Starbucks caramel macchiato

I ordered a caramel macchiato from the Starbucks at the Memphis VA as we were leaving my husbands appointment. After reaching the car in the far distance parking lot. I noticed the drink did not have any espresso, just hot milk and caramel sauce. My husband said take it back, I was so upset and did not want to take the long walk back to the store. I threw the drink away and decided to let you all know, I've always ordered this drink and was always satisfied except this one time. Will I be able to ask for another drink when we return for his next appointment or what should I do to get the drink I wanted and paid for.

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Starbucks Customer Reviews Overview

Starbucks is a globally recognized coffeehouse chain that has been serving customers since 1971. With over 30,000 locations worldwide, Starbucks has become a household name for coffee lovers. The company has received numerous positive reviews from customers, praising its quality coffee, friendly staff, and cozy atmosphere.

One of the most significant positive points of Starbucks is the quality of its coffee. The company sources high-quality coffee beans from around the world and roasts them to perfection. Customers have praised the rich, smooth taste of Starbucks coffee, which is consistent across all locations.

Another positive point of Starbucks is its friendly and knowledgeable staff. The company places a strong emphasis on customer service, and its staff is trained to provide a welcoming and personalized experience to every customer. Customers have appreciated the friendly and helpful attitude of Starbucks staff, which has helped to create a loyal customer base.

Starbucks is also known for its cozy atmosphere, which provides a comfortable and relaxing environment for customers to enjoy their coffee. The company's stores are designed with warm lighting, comfortable seating, and a welcoming ambiance that encourages customers to stay and enjoy their coffee.

Overall, Starbucks has received overwhelmingly positive reviews from customers, who appreciate the quality of its coffee, friendly staff, and cozy atmosphere. Whether you're looking for a quick cup of coffee on the go or a relaxing place to sit and enjoy your drink, Starbucks is a great choice.

Starbucks In-depth Review

Location and Ambiance: The Starbucks location I visited had a cozy and inviting ambiance. It was conveniently situated in a bustling area, making it a great spot to relax or catch up with friends.

Menu and Variety: Starbucks offers an extensive menu with a wide variety of options. From classic coffees to unique seasonal drinks, there is something for everyone. They also have a selection of teas, pastries, and sandwiches to satisfy any craving.

Quality of Coffee and Beverages: The quality of coffee and beverages at Starbucks is consistently excellent. The baristas are skilled at crafting delicious and well-balanced drinks. Whether you prefer a strong espresso or a creamy latte, you can expect a high standard of taste and quality.

Food Options and Taste: Starbucks offers a range of food options that are both tasty and satisfying. Their pastries are freshly baked and pair perfectly with a cup of coffee. The sandwiches and salads are also flavorful and made with quality ingredients.

Customer Service: The customer service at Starbucks is top-notch. The staff is friendly, attentive, and always willing to go the extra mile to ensure a positive experience. They are knowledgeable about the menu and can provide recommendations based on your preferences.

Pricing and Value for Money: While Starbucks may be slightly more expensive than other coffee shops, the quality and experience justify the price. The value for money is excellent considering the consistent quality of the beverages and the overall ambiance of the store.

Cleanliness and Hygiene: Starbucks maintains a high level of cleanliness and hygiene. The store is always tidy, and the staff follows strict hygiene protocols. This attention to cleanliness adds to the overall positive experience.

Accessibility and Parking: The Starbucks location I visited was easily accessible, with ample parking available nearby. The store is located in a convenient area, making it easily reachable for both pedestrians and drivers.

Loyalty Program and Rewards: Starbucks has a fantastic loyalty program that rewards frequent customers. With each purchase, you earn stars that can be redeemed for free drinks and food items. The program also offers personalized offers and discounts, making it even more rewarding.

Online Ordering and Delivery Options: Starbucks offers convenient online ordering through their website or mobile app. This allows you to skip the line and pick up your order at a designated time. They also provide delivery options through third-party services, making it even more convenient to enjoy your favorite Starbucks beverages.

Social Responsibility and Sustainability Initiatives: Starbucks is committed to social responsibility and sustainability. They source their coffee ethically and support farmers in coffee-growing regions. They also have initiatives to reduce waste and promote recycling, such as offering reusable cups and implementing recycling programs in their stores.

Overall Experience and Recommendation: My overall experience at Starbucks was excellent. The combination of a welcoming ambiance, high-quality beverages, delicious food options, and exceptional customer service made for a memorable visit. I highly recommend Starbucks to anyone looking for a great coffee shop experience.

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