Starbucks
reviews and complaints

I am a regular customer at the Starbucks at 800 7st NW Suite 305 Washington DC.

I come to store every morning for coffee. I usually get hot coffee but I recently tried a caramel ribbon crunch, that drink is awesome. Very sad to say, that within the last two weeks, the store has been out one or more products, that has prevented the drink to purchase. Whip cream, the Crunch and then today the special caramel sauce. I just feel as being a consumer that comes into this store faithfully, every morning a little after 5am, you would be able to purchase this coffee. I spoke with the store lead/supervisor, which I believe her name Marrissa, stated that this drink is only for the summer, and it will always be missing something. That really sadden me as an consumer that a corporation large as Starbucks can't keep stock for a signature summer drink, why advertise if you can't sell the product. This is just not a one time deal where the Caramel Ribbon Crunch couldn't be purchase, it's going on day seven as of this morning June 24, 2019. The store was out of the specialty caramel this morning to give the drink the caramel taste it should have. Shame on Starbucks to promote a summer drink and can't deliver on it, let alone have employees knowing they want be getting deliveries of certain items where the product cannot be available. Fix it Starbucks. I purchase coffee here every morning around 5:10 am before my commute on the train

Anthony Wilks
[protected]@yahoo.com

all the tables are dirty and filled with used tissue and dirty wipes with trays with leftovers from previous customers ...you cant find clean space ti sit in it...and this is repeated on many branches .very poor hygiene...no one care to clean where the customers should stay and I'm not supposed to clean others spots to find where to sit! photis are from the branch is n Cairo festival city ...

Huge Starbucks fan but this Pittsburgh airport location near the baggage claim area, costumer service is just so unprofessional and very rude. Not the first time when i experience unprofessional costumer service with Starbucks barista at this location. Please provide extra costumer service training. Much need it specially when Starbucks barista have to greet so many passengers and guest. Thank you

The manager used racial slurs during her meeting with other employees. Their so called meeting happened at a table right next to my table. I am a customer and I heard it very clearly. The manager was throwing racial slurs and other employee were laughing about it trying to respond to the manager. It was an ugly sight. The store manager's name is Ashely. I do not know her last name. She was acting like a mean high school bully in a Starbucks where she works as a manager. This kind of behavior is unacceptable. She does not deserve to be in a managerial role. The manager was obviously influencing other employee who were under her in a very negative way. Please this needs to be fixed. I will keep filing a complaint. Please take a look over this. I know far better and sweeter good hearted Starbucks employees who are way better better fit for the managerial role. Ashley should look at a mirror and look at herself before criticizing the looks of others throwing racial slurs.

Dear Starbucks ' today's morning 17-06-2019 - I visited D699 - starbucks Enoc 1032 MBZ Road Drive Thru Dubai UAE .
i purchase two cappuccino one fro my boss and one for me ., both cappuccinos was unpleasant, no flavor, watery etc.
id do you want to contact me my phone number is +[protected] if do you want to send a mail [protected]@gmail.com

Today my parents were at Starbucks Dandy Mall Branch, Cairo, Egypt.
One of the waiters was so impolite with my parents. She started a fight with my mum regarding a chair.
My dad was getting the order and mum was sitting, she came all the way to her and told her you can not keep the chair with no one sitting on it. My mum told her that her husband is getting the order and he will use it. No one needs the chair anyway. She insisted that no you can not keep an empty chair.
When my dad came back he heard the whole story, he went and complained to the manager (His name is Ibrahim) who apologized and was very decent. He asked the waiter to go an apologize. But she went back and told my mum that the whole incident is tapped and she will make a big deal and that she's not going to apologize.
This is not the kind of service you expect from a Starbucks barista honestly. I'm expecting an action to be taken with this barista.
Thank You
Christine

I really like Starbucks and after my early morining swim workout I stop by Starsbucks at 125 Street Manhattan, NY, for some of their great tea.

So this morning, June 16th. 2019 I stopped by around 10 am and was drinking my tea and reading a publications, when a small child started to scream.

Well Starbucks is not known for its monastic silence, but most people like myself, can cope with loud convesations, cell phones, music and of course small children. But the cause of the child's continual screaming was unusal. From where I was sitting I could see that the woman she was with was deliberately teasing the infant by proferring and withholding a beverage she, (the woman) was holding. She appeared to obtain some satisfaction by distressing the child into constant screaming.

After about 20 minutes of this teasing/ sceaming. I shouted over to the woman, (without approaching her or leaving my seat), to stop the noise which she, (the woman) was enciting in the child.

In response the woman made an obsene gesture and contimued to tease the child.(Both, by the way were causcasians)

While the screaming continued the manager of the Starbucks store, approached me, (not the woman), and told me to leave. Since I was not the cause of the problem and had not finished my tea, I said I would leave when I was ready. Where upon he called the NY Police. (During this time the teasing/ screaming continued)

The police duly arrived after I had finished my tea and was on the way towards the door and apparently not knowing the details of what was going on, escorted me out.

My problem with all of this was that the mamager, whose name is apparently George, made no effort to either ascertain the cause of the child's continual screaming or to speak to the woman in question who was causing it by her teasing conduct.

It seems to me that perhaps Starbucks should instruct their managers on the appropriate manner in which to deal with such situations which also annoyed other patrons in the store at that time.

Simply calling on the police, who have more serious duties to attend to in New York, in order to evict a patron who complains in such circumstances, without investigating the cause of the child's continuous screaming, seems inappropriate and displays a serious lack of judgement.

As stated above the screaming situation was unusual and warranted investigation by the manager. So perhaps Starbucks could stress the need for its managers to be more proactive in such circumstances and less reliant on the NYPD.

This would contibute to a happier Starcucks' experience and avoid totally unnecessary embarrassment.

Ian Anderson.

The barista is so occupied with filing the on-line orders, the walk up customers were forced to wait an extra long time for service.
There were three customers and two Baristas in the room, the customers were all seated, already served. The Baristas were busy with on-line orders. I was told they would be with me in a minute, that minute turned out to be five minutes. When I mentioned the un-fairness of this scenario, the Baristas was arrogant and insulting in tone.
This is a trend that is getting worse.
Is it Starbucks policy to cater to the on-line orders at the cost of the walk in traffic?
There is a morning coffee establishment two doors over. I will go there from now on.

Ordered 2 Vanilla Iced Coffees on the WV turnpike travel plaza on June 9 around 1pm. They cost $6.47 for the 2 (receipt photo attached). Left the plaza and got back on highway then tasted coffee and it was horrible and undrinkable. No vanilla at all and the coffee tasted like it was a week old with a really bad aftertaste. Don't know what happened but it wasn't what we ordered. Couldn't return due to being on turnpike. I've had their iced coffee before and this wasn't it.
A refund would be great.

Thank you!

Hi I live in the suburbs of Philadelphia...attended the Pride Parade yesterday supporting our son...his company was in the parade and he carried the companies' banner...every place in Philly offered deals, special drinks, etcetera...even the train going into Philly was free...we live in an educated and very nice suburb...shame on Starbucks...upon arriving home we went to the drive through in Devon I asked if there was a special discount of any kind for Pride Day (a big deal by the way and one the Company should DEFINITELY support)...the guy asked the manager then turned to me and said "Sorry, nothing for Pride Day"...OUCH...shame on Starbucks...a very disappointed Mom

Gm, on Friday June 7 and Monday June 10 I ordered from Starbucks in Franklin and epkwy my order was partially ready. I waited Friday over 10 extra minutes for my drink. Today Monday June 10 again my order is partially ready. When I inquire the employee has an attitude. These drinks are not cheap and I expect better service especially when I did nothing wrong. Secondly I ordered a drink from Manhattan on 1st ave Saturday June 8 and the drink was horrible. I couldn't take it because I had drove a distance before tasting the drink. I am a loyal customer and the service should be top notch for these pricy drinks.

Starbucks egypt recently started using a different milk brand "Labanita", which tastes awful. It is very different from the previous brand so the drinks taste different. Also the skimmed milk is almost as heavy as the full cream. Many people have been avoiding Starbucks recently for the same reason. All waiters I've talked to have had the same complaint from many customers.

I ordered this drink thinking it was a refreshing juice. After drinking half of it I started shaking, and got curious about the ingredients only to find out I had been drinking caffeine. The sign says it's caffeinated too small to read. I have a medical issue with my adrenal glands that prohibits ingestion of caffeine, and have not drank caffeinated beverages in 5 years. Now I'm having heart palpitations. [censored] you guys for poisoning me by not giving obvious advertising that this is not just a refreshing juice. You guys are evil. I hope you go out of business

Hi
I am a reward Starbucks customer and ordered some items from the airport Starbucks. The lady at the cashier had a very bad attitude as if I was bothering her. I asked to use my reward and she refused saying they are not a corporate store. So I asked to remove the items. She then had an attitude and processing the rest of my order. I then asked for a receipt and again she had a bad attitude.

Four of us ladies stopped in at our local Starbucks last night after dinner. We arrived at about 8:00...the shop was closing at 9:00. There was only one customer other than us and there were 2 people working that I saw, a young girl on the register and a guy making drinks. We all ordered coffee drinks. I ordered a hot grande skinny vanilla latte which came out cold, one of the other ladies ordered a grande regular coffee but was told they weren't brewing and they had none left so she took another hot coffee instead which she said was cold and terrible. One of the other ladies had a similar problem, she wanted a regular coffee but was also told they had none so the gal at the register suggested a grande Americano (or something like that) which she said was terrible, it had no no taste. Hers went into the garbage after a few sips. My 4th friend ordered a grande cold coffee beverage with foam and the barista forgot to make her drink entirely. She was standing right in front of him at the counter. After about 10 minutes, he started talking to the cashier and was not working so she finally asked if he had forgotten to make her drink. He responded that he had, he "spaced out" and apologized. He then made the drink without the foam she ordered. I have never had such a horrible experience in a Starbucks before. The reason we didn't not go back for remakes, it was late, they were out of everything, the cashier was new and the barista was apparently sleeping. That location is absolutely the worst location around...not the first time I've been unhappy there but most definitely the first time all four people in my party have been displeased. The drinks are far too expensive for this to happen and two of us ladies are card holders.

Lynne Huffines

I'm a regular customer at Starbucks and generally dtaff are very nice, but that was my first time buying from cairo international airport store.
The moment i got there they were very rude, i got my order and it was really bad my 4 year old accidentally spilled my drink, So i told the staff that we accidentally spilled something and he rolled his eyes and in the rudest way possible said i'll do. I told him thank you and we're sorry
The unfortunately my 1 year old spilled some water. That's when i got really angry the staff member came and told me "from where exactly did this water come from" but in angry kind of yelling way, i told him it's water she spilled he cup, he started saying that it's not acceptable and that was in a loud way and he started angrily moving the chair. I took an extra straw for my daughter to drink with, he stared at me angrily that how can i take an extra straw
I never ever experience this in any other starbucks in egypt

doesn't matter which Starbucks you go into this is the same for everyone. Yes i'm sure the mobile orders are wonderful for the customer to do and the stores are very busy making the mobile orders but what gets me is the fact any Starbucks I go into and order a hot espresso drink, my espresso is always way behind all the mobile orders the workers are making and YET NO MOBILE CUSTOMERS ARE THERE YET!
Coffee drinks just lined up on the tray waiting for the customer to come in, but me i'm also waiting and I don't like the fact that i'm there at the joing, waiting for a hot espresso drink while mobile drinks are being made, DON'T LIKE IT AND I HAVE HAD ENOUGH of this.

For the first time today I complained when in the store becaue my drink was made but sitting there so the gal could put a top on it and I said can't you give me my drink already, there is no one here to pick up their mobile order but she said she has to do them in order and understood why I was getting upset.

GO INTO A STARBUCKS AND SEE FOR YOURSELF, OTHERWISE YOU WOULD FIX

Greetings,

I would like to raise a complain on starbucks service in American University of Sharjah branch. Even though it has been written that the operation hours are till 11:00 pm, it has been noticed that the staff are stop serving customers before that. Once I went there at 10:45 pm and the worker refused to serve me a coffee. This evening I went at 10:00 pm and again the worker refused to serve me claiming that the shop is closed! when I asked her if the operation hours are till 11:00 pm, she responded that it's till 10:30 pm. And it was 10:00 pm when I went there!
It got me really upset and frustrated! I really wish that the caffe has pleasant service just as the coffee being served :(

Regards,
Raghas

I visit your store on Paramount and Imperial in Downey, CA. This store is walking distance from my home. They have a very busy DT; therefore, I usually go inside to place my order. The waiting time inside is terrible even if there is nobody waiting in front of me. It seems like the staff is only concerned about the waiting time at the DT. Very disappointing!

For three months now several starbucks outlets in Bahrain have their drip coffee machines out of order and sometimes the drip coffee is prepared by staff manually by hand which makes quality lower. Court Yard Branch and Debenhans City Center Mall branch.

Today 6:15pm in City Center Mall Debnhams Branch I ordered drip coffee and they said the machine is still broken and suggested an Americano to which I accepted. I was watching how the americano was made (it seems the steam machine is broken also): 2 shots in the mug and water added in the top from a pot and water didnt seem to boiling. That looked strange to me. I asked why is it prepared this way. The staff answered that the steam is not working! I said ok and i tasted the coffee. It tasted like water not the usually quality. I told the staff my concern and they got defensive that this is the way coffee is prepared. I said fine but this is not the right taste and why I was not told the machine here is broken too. There was no point of discussing it further with them. I just left the coffee mug at this branch and didnt ask for a refund and moved to another branch and i enjoyed the usually excellent drip coffee.

I have been drinking starbucks since 1996 so I care about the brand and that is why i sent this complaint.

I would like to stay anonymous and I hope someone look into this complaint.