Staples
reviews and complaints

I ordered a 13 folder accordion folder online and when I received the folder I was shocked, and somewhat disappointed, to find that the inside folders inside the accordion folder were bent and defective, allowing for a nonfunctional folder. I would like to receive another folder to replace my defective one. I was disappointed with the item I received because I revered Staples for being a company that provided quality products.

I placed a call to Staples July 23 2019 stating that I had been missing an order for over a week (3 coil rolls of stamps). I had also emailed our own Staples Rep, as well as the online chat and all assured me the item will be delivered (July 23 2019). The item never arrived, so I placed another call today at approx. 10:30am (currently still on hold trying to speak to a manager). The customer service person said it looks like from their notes it indicates "item was left in hallway" after inquiring several times what the message "left in hallway" meant, I was hung up on. I was trying to figure out if they were trying to say it was delivered here at my office (which we don't have a hallway in the front entrance to our building), or Staples warehouse hallway. I called back 2 other times after being place on long periods of continuous hold, I asked for a manager. What seemed to be very reluctant, I was finally put through to Stephanie (Ontario Call Centre) came on the line, and was a lot more helpful. Reassured that the item will be delivered today, if not I was given her direct contact info, and to call her directly. Stephanie wasn't sure why I the customer wasn't notified that the item will in fact be delivered at some point today (July 24 2019). I was also notified by Stephanie that the call centre is in the Philippines, (which I was not aware of) it is quite hard at times to understand/hear what they are saying. If an item goes missing, the customer should be able to have a more definitive answer as to where the item is, and why it hasn't been delivered. Perhaps delivery drivers need better notes to communicate back to Staples on any reasons why packages aren't being delivered. Constantly putting customers on hold, and apologizing with really no answers it quite frustrating. I was told by Stephanie that they will listen to the recorded phone call and assess the situation, and make Sherry's manager aware of what transpired. It shouldn't take 45 minutes to try to rectify a small issue like this. Thank you, Patricia

Hi!

I ordered 2 Dell Labtops online against subject order numbers. My order was accepted and payment was in process but on July 15, 2019 i got an email from Staples saying your order has been cancelled since there was a mistake in the price from Staples, This is not my fault. If you posted a product and price online to sell, its your responsibility to deliver that product at that given price. If you did a mistake in price its your responsibility, not my fault. Therefore it is reqeusted to please deliver the ordered products against subject order numbers at your earliest. Please confirm.

Thanks
Fawad Rabbani
Consumer

I order online know July 10th for Swiss gear luggage bags. Received confirmation order number. Payment in process. Order supposed to deliver today know July 12. After waiting for order placed call to staples customer services Canada ' she said your order didn't went through! ' I told her that if order didn't went through the why I removed confirmation order number via email. She was started playing game and said I have to place again online. order . And hang up conversation .
My husband again called for clarification to customer services she again answer phone said I already spoke with purvi regards this and order don't went though. After asking more indepth clarification she said might be order out of service! And place order again online it's will be go through.

Me and my husband seat on computer for place order for Swiss luggage bags that was on 1 week sale for 49$ now not showing online! It's means she lie to us.
It's completely unacceptable, very poor customer service with white lying on face. After I chat online with customer service they said they can't give me email to file complain as its won't work out side.. Only internal employee can do that..

I won't to resolve this metter and won't then to send my order I placed . This is copy of our chat.
Chat Transcript with Purvi
Chat started on 12 Jul 2019, 08:29 PM (GMT+0)
(08:29:48) *** Purvi joined the chat ***
(08:29:49) Purvi: Hi there
(08:29:52) *** Wincy S. joined the chat ***
(08:30:04) Wincy S.: Thank you for contacting Staples Live Customer Support. My name is Wincy S. How can I assist you today?
(08:30:50) Purvi: I placed order online, then revived order number. Suppose to be deliver today but didn't received yet.
(08:31:21) Wincy S.: I apologize if you haven't receive it yet.
(08:31:40) Wincy S.: But no worries, let me check on the status of your order.
(08:32:05) Purvi: Spoke with customer representative over phone saying order didn't went through! Question if order didn't want though then how come I removed confirmation email. It's sound so fishy
(08:32:57) Purvi: Order Confirmation Order Number: 4675468 Order Date: July 10, 2019
(08:33:19) Wincy S.: I'm sorry about the confusion. But let me check that for you.
(08:33:20) Purvi: It's for Swiss luggage bags
(08:33:32) Wincy S.: One moment please.
(08:33:37) Purvi: OK
(08:35:16) Wincy S.: Is your email [protected]@YAHOO.COM ?
(08:35:23) Purvi: Yes
(08:36:16) Wincy S.: Thank you.
(08:36:56) Wincy S.: I see here that this order did not go through due the item, Swiss Luggage is no longer available.
(08:38:15) Purvi: Then why order went through? And why it's going through my visa card? And why I received order /confirmation number?
(08:39:04) Wincy S.: I apologize for the inconvenience that this may have caused you.
(08:39:06) Purvi: It's doesn't make any sense. If order was not available then why letting customer service to place order for that specific?
(08:39:35) Wincy S.: But there might be a system glitch happened when you placed the order.
(08:40:29) Purvi: Need company manager email address. Or complain department email or telephone number pls
(08:40:53) Purvi: It's wasted my lot time.
(08:41:48) Wincy S.: I understand that this is frustrating and we really apologize for the inconvenience. But let me check what I can do to help you with this.
(08:43:45) Purvi: I am doing shopping /online with so many company. And it's very straight forward if item avaible then allow customer to place order otherwise clearly saying this items is out of stock !
(08:44:48) Wincy S.: What I can do is to submit an escalation report to one of our Supports Team so they can contact you within 24 hours regarding this issue.
(08:45:04) Purvi: I want you to resolve this issue deliver bags as we order.
(08:45:15) Purvi: Can I have email address for that support team
(08:46:39) Wincy S.: I'm sorry but this may not work outside because this is an internal process on our end. But rest assured that this will be resolved in a timely manner.
(08:46:56) Purvi: Okay thank
(08:47:17) Wincy S.: I will submit your complaints right after this conversation.
(08:47:28) Wincy S.: You're welcome.
(08:47:32) Wincy S.: Is there anything else that I may assist you with?
(08:47:42) Purvi: Please do that, as it's completely I acceptable.
(08:47:53) Purvi: No that's it. Thank you
(08:48:19) Wincy S.: I sure do. Thank you.
(08:48:23) Wincy S.: Thank you for contacting Staples Chat Support. Have a great day!
(08:48:26) Purvi: Bye for now
(08:49:28) *** Purvi left the chat ***
NAME Purvi
EMAIL [protected]@yahoo.com
PHONE —
LOCATION Brampton, Ontario, Canada
URL https://help.staples.ca/hc/en-us?_ke=eyJrbF9lbWFpbCI6ICJwdXJ2aWRoYXJtZW5kcmFAeWFob28uY29tIiwgImtsX2NvbXBhbnlfaWQiOiAiSDVaZ2t4In0%3D
DEPARTMENT English
SERVED BY Wincy S.
RATING —
COMMENT —
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I visited a Staples in Connecticut on Friday. With me, were two coupons that I had to use at the time of purchase.
The assistant manager was wonderful within the store, she had great customer service.
Then came checkout.
I handed the two coupons over, was asked if I found everything that I needed (good)...then the crappy experience started.

Instead of maintaining eye contact or working with my order, he looked at my phone and saw the crack on my screen cover. A sales pitch commenced about liquid cover or whatever it is.

I had a question about one of the products that I was going to purchase, but he kept droning on. Finally, I cut in.

He answered the question, asked for my rewards number and saw that I am an educator. At that point service slowed down and he started to discuss how the rewards program works for staff, how we can work as a school...I can read the flyers..

Meanwhile, he had trouble getting the coupon to go through, so the awesome assistant showed up.

Thinking that this is commission, I called customer service and explained my complaint...the lady seemed perplexed...said she would give me to HR...?

I asked where I was calling, she said the Philippines - really Staples? Really...are you saving a few bucks offshoring your customer service?

I am shopping at CVS for my supplies or will use AMAZON...

I went into 2 of your stores today specifically to have my wife listen to the Amazon Dot, generation 3. We were going to buy one if she liked the sound. In both stores (Newark, Delaware) all of the devices didn't function. The technician came over to help and could only offer the lame excuse that the power supply must be busted. No help at all. What was troubling was nobody in either store really cared at all that we were having a bad experience. I'm sure Amazon would be unhappy to hear the money they pay Staples for the great display was being wasted.

Bought this printer in Jan 2019 from Staples. Worked fine and after some pics were printed we had to buy new ink cartridge because printer doesn't come with a long life cartridge. So went back to Staples and purchased new ink cartridge. After that we notice the pics weren't that great. So I called Staples in Bluffton, SC and they said to do all the tests ete. Well nothing changed. So I brought printer in(Saturday May 11 2019 at 4:00PM ) for Tech to look at. He did a few tests and said he didn't know what was wrong with it. He said to call HP and they will help. I asked the Tech if he was sure there was nothing wrong with the cartridge that staples store had sold me. Tech said it was fine.
Well what happened? Tech said nothing more I can do. So a brand new printer only months old doesn't work? You have no idea what's wrong and I can't get a new one.
Maybe you sold me a lemon.

I bought this office chair on May 22, 2016 at Staples in Lebanon, PA for $200. It had a 5 year warranty. It broke on April 28th, 2019 and I fell off of it onto the floor and hurt my back and arm. Staples in Hershey, PA on April 28th, 2019 said the warranty is with the manufacturer. The manufacturer is in China and has no US contact information. The employees or manager at the Staples in Hershey, PA are no help. I want to exchange the chair for a new one. My name is Joe Joynes in Palmyra, PA. [protected]. My email is [protected]@comcast.net.

The two girls working gave no service ? We got our own box, cut it an did the work ? They did not seem to care ? usually we go to the regular UPS in Greenville South Carolina ? We were told this store had UPS? Big difference ? The Greer store does not need UPS if they are not going to have the service ? This was today . We simply did what we started, pack the box . Then went to the United State Post Office, we were not going to pay for poor service ? One girl was pregnant, the other was a black haired heavy set girl ? It was about one clock ! So we paid for the box, $2.50, we bought a new paper we had to go get . We looked an they had packing paper . they never offered? We never said a bad word ! Figure that is your Job ? The post office was a pleasant experience ? We write because we have had many things done in your store ! Can you image how a customer feels with this service ? We would think they would find a new store with a different name ?

I'm writing this letter of request for exchange of merchandise. I purchased from Staples Office Supply a hp 920xl combo ink cartridges for my 6500-inkjet printer. At the time of purchase the combo cost $65.00. Unfortunately, my printer stopped functioning and I could no longer required the use of the ink. I have brand new box of ink never been used or opened. I attempted to return the ink to Staples to make an exchange. Due to the expiration date I was unsuccessful in receiving an exchange on the merchandise.
I'm truly disappointed that I could not make an even exchange on the merchandise. I wasn't asking for any monetary compensation. Unfortunately, i'm stuck with ink that will not provide any use of service.
Hewlett Packard has an exceptional reputation for providing quality assurance to your consumers. I look forward to your reply in regards to this issue.
Thank you in advance for your cooperation. Your assistance would be greatly appreciated. Please feel free to contact me [protected].

Sincerely,
Tania Wynn

I love Staples and spend substantial money at the Camp Hill PA store and have ever since you opened in Mechanicsburg, PA and then in Camp Hill, PA 17011

However, tonight, I went to the Staples Camp Hill store to purchase an HP 27" Pavalion curved computer screen. There was one on the floor but none in stock. The clerk told me however that the Union Deposit Road store in Harrisburg PA had one and I asked if he could call them and have them hold one for me since they are only 20 minutes away.

When he called the Union Deposit store, they said they had a glitch in their inventory control and did not have one in stock. I am so glad I did not run to that store. I ten asked the clerk if I still order one to be delivered and he said yes and when he checked the computer it told him that none could be ordered since none were in stock with Staples and they did not know when any would be coming in.

I was disgusted. They have one on the lloor which I offered to buy but he said I could not buy that one. So, I came on and looked up 27" HP Pavilion curved computer screen and Amazon had one for $20 less than the Staples store and I will receive it this Thursday.

And, it was $40 less than the Staples store price alhtoughj Staples has none in stock anywhere.

Why do I need Staples? I am saddened by this because I have purchased no less than (5) computers, (6) laptops, numerous printers, scanners, and copies and all of my business equipment at Staples over the past ten-plus years but am now disgusted.

I shop at Staples at least once a week and usually more than once. I have my business printing done there and purchase all electronic equipment, all office supplies, and more and have always been very happy.

Don Paul Shearer
[protected]@dps-pa.com
[protected]

Placed an order on line, order went through, received multiple emails regarding my order. Had to make 2 calls inquiring about the emails. When I went to pick up my order employees very difficult, 1 item, a very small box, a box of Swingline Staples was packed in a very large box at the warehouse, having asked where this warehouse was located, was told Hagerstown, Maryland. Questioned why this rather small box was packed in such a large box, interesting. The manager at this location accused me of harrassing his employees and threatened to have me arrested if I go there again. His employees are the worst ever, I was trying to obtain correct information regarding my purchase, ie: all the emails, processes, etc. These employees do not know anything are Xmas help, and this Manager is protecting his employees and not servicing the customers. Too bad he interpreted my questions as harassment, STAPLES just LOST a CUSTOMER, had an account since February, 2018. Read your reviews and you will see why I will NOT do business with STAPLES going forward. Staples employees are probably responsible for all the fraud I am having on my Bank Credit Cards. This WILL be reported to appropriate Bureaus in Washington, DC. I refuse to do business with such an AMATEURISH business, where employees are just busy, busy, nosy busybodies.

I went to the store to bought 4 chairs dormeo espo octaspring chair gray, but didn't have it so the manerger help me order online and I paid by credit card on 10/28/2018. the next day 10/29/2018 I recieved the email said the order is not available but your guy still got the money in my credit card. and I call the store they said refund me and it issued same day my order . now I call staple [protected] they said it take 3 to 5 business day why your guy take my money so quick and return take 3 to 5 days I was your customer been years this is the first time I order thing online, I was s disappointed and I will not be staple 's customer any more and I will tell my family and friend too

Dear Sir/Madam:
My name is Tony Bobet From New York City. I am filing an complaint to Staples.com. I was planning to order an item on October 27, 2018. The item that i order Ampad Quadrillie Pad 8 1/2 x 11 Quad Ruling Graph Paper 4 squares inches 50 sheet Pad. the amount of the item of $4.99. Order# [protected]. I pay with Courtesy Coupon from the amount of $20.00. When i ask for the assist. from Kenneth. He was the one was helping. He was lying to me. The Courtesy Coupon #[protected]. And, its Expiration on 02/28/2019. I want to an gift certificate.
It's didn't say the limited or how i have to order. I going to file an complaint BBB.com.

I went to Staples at 630pm to photocopy my lease and other documents for evidentiary purposes to use at the LTB. After having issues with the machine I asked for help. The representative Nicole had terrible listening skills, I had to keep repeating myself that I needed 1 copy of each page. So I handed the photocopy rep Nicole the 14 page document. The machine took the pages and abruptly jammed. The pages that came out were only 8 pages. So I'm missing 6 pages. Nicole refused to help with the issue, telling me it wasn't her problem. I asked for a manager she refused to get me one. I had to track down another associate to get me a manager. Nicole then denied to her manager that I gave her 14 pages. Finally manager Monique came over she tried telling me that I must not have brought all the pages with me cause they didn't have any of the pages. Monique was no help, services manager Brian came over and he too said sorry we don't have them. Called head office spoke to Nina who put me on hold. When she came back to me all she did was back up her employees and say we don't have them. I used self service photocopier#2. The one nearest the poster of ths business cards. So now I'm missing valuable legal documents and I have no way to get them back.