Menu
Staples Customer Service Phone, Email, Contacts

Staples
reviews & complaints

www.staples.com
www.staples.com

Learn how the rating is calculated

1.9 281 Reviews

Staples Complaints Summary

66 Resolved
209 Unresolved
Our verdict: When using services from Staples with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Staples has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Staples. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Staples reviews & complaints 281

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
6 reviews
Sort by:

Newest Staples reviews & complaints

ComplaintsBoard
H
12:44 am EST

Staples the store manager pat's is incredibly rude and ignorant I was treated with extreme disrespect

After being denied paying with a check because of certegy's 'suggestions' I simply asked your clerk for the phone number and return code reason that they were being given so I could contact certegy and figure out what the problem was. The problem has nothing to do with my bank and btw just in case whoever takes these complaints is not aware of this fact: certegy does not check with my bank, certegy never contacts my bank certegy doesn't check the balance of my account, nor will certegy ever do a funds verification with the issuing bank because certegy has its own proprietary algorithm that as a business keeps them clearing only a certain number of check transactions and a certain dollar amount in a 24 hour period and after they reach that cap they will block random transactions for arbitrary reasons just to maintain their their little quota that they have. So it has nothing to do with with my bank ever which is why I need the information they were told from certegy to find out what the block was for. If there was an issue with the formatting did my driver's license not work because we in washington just got new formatting for our driver's license numbers iwhere we have a different id number now and this is cause me problems at the grocery store in fact yokes but again it's not because I am a poor piece of [censored] and it's not because i'm writing bad checks it has nothing to do with me or my bank account at all and so me asking for this information was apparently not okay with your clerk who told me to call my bank to find out why and I said my bank won't have the answer because my bank was never presented the check for payment it was blocked by certegy not the bank so my bank won't be able to tell me why certegy is turning me down and he got really snotty and rude to me telling me I should get a debit card that they are free from the bank. So again if you are so ignorant you cannot understand why I prefer checks over debit cards then you go talk to your accounts payable department for staples corp. And ask them. I have no doubt they also use checks for purchasing and paying bills I don't believe for a second a major corporation has fallen into the trap of using debit cards on their checking account
So I asked to speak to the manager who ended up being well in fact he was worse he he was he was actually worse he absolutely was disrespectful and flat out rude as I tried to explain to him how certegy works. I mean if your company is using this processor to as a third party check verification service your employees damn well should understand how it works and instead of listening he kept cutting me off and then he literally turned his back on me and walked away while I was talking. I asked him for a business card he completed ignored me another employee asked me what he could do to help and I asked at least for that manager's name since he wouldn't give me his card and so there was a employee there that did try to help me even after the other two (including your manager) we're complete total [censored] to a regular paying customer and I spend several hundred dollars a month at staples and just recently I purchased around $1200 bucks of equipment including a all in one laser printer because I run my own business. So I am not going to utilize staples anymore. At all. A sick as it is for me to say this id rather go to walmart because I refuse to spend one more penny at a company that employs such ignorant [censored] or trains them so poorly that I have to deal with this kind of disrespectful garbage. So I don't know why they are such awful people idk if its just they are [censored]ty as people or if they are being trained to be idiots and brainwashed to act the way they are but either way the blame falls directly to the company itself and an apparently terrible human resource department
My name is chaundra ward and my telephone number is [protected] email is [protected]@gmail.com and again u lost my business because of this pat guy your manager and the other idiot who thinks debit cards eft transactions are exactly the same as ach ones.

Read full review of Staples
Hide full review
ComplaintsBoard
R
11:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Staples dell laptop

11/04/19
Tech argued with me:
He did not know monitors are all currently LCD with backlighting and that the backlighting is either incandescent or LED.

He did not know if latest upgrade version of Win10 was installed on laptop i.e. 1903, and did not know how to find out or was unwilling to find out which version was or would be on the laptop I purchased.

The only software packages to be installed were(or are as of two days later the laptop I purchased is not available for me to pickup) McAfee and driver for HP laser jet printer. Still no word as of second day of purchase.

This Tech was not pleasant or knowledgeable. In past experiences with store, the techs have been very pleasant but not always knowledgeable.

To be CONTINUED!

Read full review of Staples
Hide full review
ComplaintsBoard
S
8:03 pm EDT

Staples staples delivery

I ordered some shipping boxes and packing tape on Monday October 28. 2019 and their carrier, Prestige, which was an unmarked rusty van, delivered them Wednesday October 30...cardboard boxes delivered in the rain, unprotected, and at least 3 or 4 of those boxes in the bundle were already somehow mechanically destroyed...I have no idea what happened but I refused delivery. I called Staples and they agreed to reship on Thursday October 31...but when 6pm arrived and my order didn't, I looked up my order. The shipper lied and said I refused the Oct 31 order! Chat reordered and said they go out ASAP...but the email confirmation said Monday November 4th. I just told Staples chat to cancel the entire order but I'm not sure I got through to the guy so I responded to the confirmation with a cancel order as well...and included an explanation. I'm done with Staples and no $10 courtesy coupon is going to change my mind. Perhaps they shouldn't rely on slugs driving beat-up child molesting type vans to make their deliveries. Never again.

Read full review of Staples
Hide full review
ComplaintsBoard
S
8:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Staples management!

I was in your Staples yesterday Oct.15, 2019 and what i witnessed was embarrassing and extremelyyyy unprofessional! I witnessed a employee walk in maybe just starting there shift but went on register since the line was long which was great customer service so way to go for you Tabitha Stevens. Then i hear a loud scream from across the floor from a female screaming Tabitha come here you dont hear me calling you. The way everyone looked back and was shocked to see and hear this was soo wrong. I asked who was that and the employee said the manager. Now i been a manager for over 20 years never seen this in my life! Everytime i go here you never see the manager on the floor or helping. The employees in this store work extremely hard and are great with us. Im calling corporate as well on this ! Something needs to change in this store or it will lose customers! Also the District manager needs to either retrain this store manager or Fire Her !

Read full review of Staples
Hide full review
ComplaintsBoard
S
1:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Staples luv sac chair

The chair came with faulty hydraulic and jammed wheel. The store would not replace, exchange or refund. Thank god i took the protection plan. well guess what. The protection plan was also denied. whats the point of this payment if it does not cover what its for. with that being said :

DONT EVER PURCHASE THE PROTECTION PLAN (ASURION) . It's AN ABSOLUTE FRAUD. THEY WILL NOT REPAIR, REPLACE OR EVEN ASK FOR THE PRODUCT EXCHANGE. It is a complete nightmare. Please turn to OfficeMax, Global industrial or even AMAZON which you can return your items when defective.
Like

Read full review of Staples
View 0 more photos
Hide full review
ComplaintsBoard
C
2:13 pm EDT

Staples lack of wifi

I am complaining because I came to Staples in Santa Monica only to find out there is no Wi-Fi available to me to do business and be able to print some important documents I needed to bring to a client today.

I am so upset about this because it affects my business. Staples is supposed to be the place you come for your business needs and I have always been very loyal to Staples however for me this is a huge problem and changes my perspective of the company.
WiFi is a basic need and should be available at all Staples stores because it is part of what we expect as a customer.

I spoke with manager and he had no explanation. He seemed to wear that it's been an issue for other customers and I don't even know what to say except for I hope you get it resolved because I am going to change my loyalties do a different situation if I can't count on Staples.

This is such a simple thing that can make a big difference in how I view your company.

Read full review of Staples
Hide full review
ComplaintsBoard
K
8:53 pm EDT

Staples defective product

I ordered a 13 folder accordion folder online and when I received the folder I was shocked, and somewhat disappointed, to find that the inside folders inside the accordion folder were bent and defective, allowing for a nonfunctional folder. I would like to receive another folder to replace my defective one. I was disappointed with the item I received because I revered Staples for being a company that provided quality products.

Read full review of Staples and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
C
C
Concerned5000
, US
Sep 17, 2019 8:14 pm EDT

This isnt a real complaint this happens with products everywhere... Whats sad is it took you longer to take a picture and find this site then it owuld have been for them to replace it FREE.

ComplaintsBoard
F
10:14 am EDT

Staples printing

Good morning,
My complaint is about something I needed printed. I came into the store. It took a few minutes for the worker to acknowlegde my presence. That was fine, but the printing clerk would not, print from were she was. She had me print from the floor. She said that she had been busy all day. I am assuming it was her time to be caught up, but it was an hour left before the store closed. I was having problems at the printer. She came were I was, but did not offer a solution to the problem. I know they are under new management. My printer at home stopped working, and my neice needed a group of pictures for the next day. I have had things printed there before. I did not have time at home to get them grouped. I did not think about it until the pictures were larger than I needed them to be. So, I was going to added them to one page. She did not even try to see really what I needed. She was trying to finish the days work. I understand, I just was not fully helped. Thank you for listening.

Read full review of Staples
Hide full review
ComplaintsBoard
A
12:44 pm EDT

Staples Refund not processed yet.

Returned the item I ordered they received it back on July 10 2019 here's the link https://www.purolator.com/purolator/ship-track/tracking-details.page?sc=DAAAAB%252BLCAAAAAAAAAAzMzAzMbe0tDQ1NjUGALu7FX8MAAAA
I noticed that my refund back has not been processed back to me. The reason why my money was returned to me is because before receiving my order I was talking to their live help telling them that " I do not want my parcel and issue my refund" he did not like it when I said that to him. So they assumed that they will keep what I refused to accept and also keep my money. Not knowing I will complain. If that wasn't true then why did they waited this long to give me my money?!

Read full review of Staples and 1 comment
Hide full review
1 comment
Add a comment
C
C
Concerned5000
, US
Sep 17, 2019 8:18 pm EDT

It appears that you just returned this item with out their knowledge? Im confused why wouldn't you just refuse it or let them pick it up for free via their system? Instead you took it upon yourself to just mail something back randomly to their mail room, if it even got to the right location. Had you just followed the STANDARD procedural process you would have had your money much much quicker.

ComplaintsBoard
T
11:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Staples "customer service" rep named sherry

I placed a call to Staples July 23 2019 stating that I had been missing an order for over a week (3 coil rolls of stamps). I had also emailed our own Staples Rep, as well as the online chat and all assured me the item will be delivered (July 23 2019). The item never arrived, so I placed another call today at approx. 10:30am (currently still on hold trying to speak to a manager). The customer service person said it looks like from their notes it indicates "item was left in hallway" after inquiring several times what the message "left in hallway" meant, I was hung up on. I was trying to figure out if they were trying to say it was delivered here at my office (which we don't have a hallway in the front entrance to our building), or Staples warehouse hallway. I called back 2 other times after being place on long periods of continuous hold, I asked for a manager. What seemed to be very reluctant, I was finally put through to Stephanie (Ontario Call Centre) came on the line, and was a lot more helpful. Reassured that the item will be delivered today, if not I was given her direct contact info, and to call her directly. Stephanie wasn't sure why I the customer wasn't notified that the item will in fact be delivered at some point today (July 24 2019). I was also notified by Stephanie that the call centre is in the Philippines, (which I was not aware of) it is quite hard at times to understand/hear what they are saying. If an item goes missing, the customer should be able to have a more definitive answer as to where the item is, and why it hasn't been delivered. Perhaps delivery drivers need better notes to communicate back to Staples on any reasons why packages aren't being delivered. Constantly putting customers on hold, and apologizing with really no answers it quite frustrating. I was told by Stephanie that they will listen to the recorded phone call and assess the situation, and make Sherry's manager aware of what transpired. It shouldn't take 45 minutes to try to rectify a small issue like this. Thank you, Patricia

Read full review of Staples
Hide full review
ComplaintsBoard
F
10:32 am EDT

Staples order # 4673984 and 4673352 dated july 10, 2019

Hi!

I ordered 2 Dell Labtops online against subject order numbers. My order was accepted and payment was in process but on July 15, 2019 i got an email from Staples saying your order has been cancelled since there was a mistake in the price from Staples, This is not my fault. If you posted a product and price online to sell, its your responsibility to deliver that product at that given price. If you did a mistake in price its your responsibility, not my fault. Therefore it is reqeusted to please deliver the ordered products against subject order numbers at your earliest. Please confirm.

Thanks
Fawad Rabbani
Consumer

Read full review of Staples and 1 comment
Hide full review
1 comment
Add a comment
C
C
Concerned5000
, US
Sep 17, 2019 8:23 pm EDT

There is no obligation for any seller rather virtual or in a physical store to honor a incorrect price. This is explicitly stated in their terms and is the process EVERYWHERE.

You likely knew the price was incorrect and tried to take advantage of it. Morally the only person who was at fault was yourself.

ComplaintsBoard
P
5:10 pm EDT

Staples online order

I order online know July 10th for Swiss gear luggage bags. Received confirmation order number. Payment in process. Order supposed to deliver today know July 12. After waiting for order placed call to staples customer services Canada ' she said your order didn't went through! ' I told her that if order didn't went through the why I removed confirmation order number via email. She was started playing game and said I have to place again online. order . And hang up conversation .
My husband again called for clarification to customer services she again answer phone said I already spoke with purvi regards this and order don't went though. After asking more indepth clarification she said might be order out of service! And place order again online it's will be go through.

Me and my husband seat on computer for place order for Swiss luggage bags that was on 1 week sale for 49$ now not showing online! It's means she lie to us.
It's completely unacceptable, very poor customer service with white lying on face. After I chat online with customer service they said they can't give me email to file complain as its won't work out side.. Only internal employee can do that..

I won't to resolve this metter and won't then to send my order I placed . This is copy of our chat.
Chat Transcript with Purvi
Chat started on 12 Jul 2019, 08:29 PM (GMT+0)
(08:29:48) *** Purvi joined the chat ***
(08:29:49) Purvi: Hi there
(08:29:52) *** Wincy S. joined the chat ***
(08:30:04) Wincy S.: Thank you for contacting Staples Live Customer Support. My name is Wincy S. How can I assist you today?
(08:30:50) Purvi: I placed order online, then revived order number. Suppose to be deliver today but didn't received yet.
(08:31:21) Wincy S.: I apologize if you haven't receive it yet.
(08:31:40) Wincy S.: But no worries, let me check on the status of your order.
(08:32:05) Purvi: Spoke with customer representative over phone saying order didn't went through! Question if order didn't want though then how come I removed confirmation email. It's sound so fishy
(08:32:57) Purvi: Order Confirmation Order Number: 4675468 Order Date: July 10, 2019
(08:33:19) Wincy S.: I'm sorry about the confusion. But let me check that for you.
(08:33:20) Purvi: It's for Swiss luggage bags
(08:33:32) Wincy S.: One moment please.
(08:33:37) Purvi: OK
(08:35:16) Wincy S.: Is your email [protected]@YAHOO.COM ?
(08:35:23) Purvi: Yes
(08:36:16) Wincy S.: Thank you.
(08:36:56) Wincy S.: I see here that this order did not go through due the item, Swiss Luggage is no longer available.
(08:38:15) Purvi: Then why order went through? And why it's going through my visa card? And why I received order /confirmation number?
(08:39:04) Wincy S.: I apologize for the inconvenience that this may have caused you.
(08:39:06) Purvi: It's doesn't make any sense. If order was not available then why letting customer service to place order for that specific?
(08:39:35) Wincy S.: But there might be a system glitch happened when you placed the order.
(08:40:29) Purvi: Need company manager email address. Or complain department email or telephone number pls
(08:40:53) Purvi: It's wasted my lot time.
(08:41:48) Wincy S.: I understand that this is frustrating and we really apologize for the inconvenience. But let me check what I can do to help you with this.
(08:43:45) Purvi: I am doing shopping /online with so many company. And it's very straight forward if item avaible then allow customer to place order otherwise clearly saying this items is out of stock !
(08:44:48) Wincy S.: What I can do is to submit an escalation report to one of our Supports Team so they can contact you within 24 hours regarding this issue.
(08:45:04) Purvi: I want you to resolve this issue deliver bags as we order.
(08:45:15) Purvi: Can I have email address for that support team
(08:46:39) Wincy S.: I'm sorry but this may not work outside because this is an internal process on our end. But rest assured that this will be resolved in a timely manner.
(08:46:56) Purvi: Okay thank
(08:47:17) Wincy S.: I will submit your complaints right after this conversation.
(08:47:28) Wincy S.: You're welcome.
(08:47:32) Wincy S.: Is there anything else that I may assist you with?
(08:47:42) Purvi: Please do that, as it's completely I acceptable.
(08:47:53) Purvi: No that's it. Thank you
(08:48:19) Wincy S.: I sure do. Thank you.
(08:48:23) Wincy S.: Thank you for contacting Staples Chat Support. Have a great day!
(08:48:26) Purvi: Bye for now
(08:49:28) *** Purvi left the chat ***
NAME Purvi
EMAIL [protected]@yahoo.com
PHONE —
LOCATION Brampton, Ontario, Canada
URL https://help.staples.ca/hc/en-us?_ke=eyJrbF9lbWFpbCI6ICJwdXJ2aWRoYXJtZW5kcmFAeWFob28uY29tIiwgImtsX2NvbXBhbnlfaWQiOiAiSDVaZ2t4In0%3D
DEPARTMENT English
SERVED BY Wincy S.
RATING —
COMMENT —
Are you using Zendesk Chat yet? Sign up free today

Read full review of Staples
Hide full review
ComplaintsBoard
S
7:22 am EDT

Staples service straight through

I visited a Staples in Connecticut on Friday. With me, were two coupons that I had to use at the time of purchase.
The assistant manager was wonderful within the store, she had great customer service.
Then came checkout.
I handed the two coupons over, was asked if I found everything that I needed (good)...then the crappy experience started.

Instead of maintaining eye contact or working with my order, he looked at my phone and saw the crack on my screen cover. A sales pitch commenced about liquid cover or whatever it is.

I had a question about one of the products that I was going to purchase, but he kept droning on. Finally, I cut in.

He answered the question, asked for my rewards number and saw that I am an educator. At that point service slowed down and he started to discuss how the rewards program works for staff, how we can work as a school...I can read the flyers..

Meanwhile, he had trouble getting the coupon to go through, so the awesome assistant showed up.

Thinking that this is commission, I called customer service and explained my complaint...the lady seemed perplexed...said she would give me to HR...?

I asked where I was calling, she said the Philippines - really Staples? Really...are you saving a few bucks offshoring your customer service?

I am shopping at CVS for my supplies or will use AMAZON...

Read full review of Staples
Hide full review
ComplaintsBoard
G
2:04 pm EDT

Staples amazon alexa display and demo

I went into 2 of your stores today specifically to have my wife listen to the Amazon Dot, generation 3. We were going to buy one if she liked the sound. In both stores (Newark, Delaware) all of the devices didn't function. The technician came over to help and could only offer the lame excuse that the power supply must be busted. No help at all. What was troubling was nobody in either store really cared at all that we were having a bad experience. I'm sure Amazon would be unhappy to hear the money they pay Staples for the great display was being wasted.

Read full review of Staples and 1 comment
Hide full review
1 comment
Add a comment
C
C
Concerned5000
, US
Sep 17, 2019 8:25 pm EDT

So use youtube for a demo, why would you go to an office supply store to see how ALexa worked?

ComplaintsBoard
G
2:47 pm EDT

Staples hp envy 7855 printer

Bought this printer in Jan 2019 from Staples. Worked fine and after some pics were printed we had to buy new ink cartridge because printer doesn't come with a long life cartridge. So went back to Staples and purchased new ink cartridge. After that we notice the pics weren't that great. So I called Staples in Bluffton, SC and they said to do all the tests ete. Well nothing changed. So I brought printer in(Saturday May 11 2019 at 4:00PM ) for Tech to look at. He did a few tests and said he didn't know what was wrong with it. He said to call HP and they will help. I asked the Tech if he was sure there was nothing wrong with the cartridge that staples store had sold me. Tech said it was fine.
Well what happened? Tech said nothing more I can do. So a brand new printer only months old doesn't work? You have no idea what's wrong and I can't get a new one.
Maybe you sold me a lemon.

Read full review of Staples and 1 comment
Hide full review
1 comment
Add a comment
C
C
Concerned5000
, US
Sep 17, 2019 8:27 pm EDT

So call the manufacturer. It sucks yeah but staples isnt responsible for how you used the machine or how it worked. its HIGHLY unlikely that this type of machine was defective. Its likely what you printed, how your printed or what you printed on.

ComplaintsBoard
J
12:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Staples brown true air office chair

I bought this office chair on May 22, 2016 at Staples in Lebanon, PA for $200. It had a 5 year warranty. It broke on April 28th, 2019 and I fell off of it onto the floor and hurt my back and arm. Staples in Hershey, PA on April 28th, 2019 said the warranty is with the manufacturer. The manufacturer is in China and has no US contact information. The employees or manager at the Staples in Hershey, PA are no help. I want to exchange the chair for a new one. My name is Joe Joynes in Palmyra, PA. [protected]. My email is [protected]@comcast.net.

Read full review of Staples
View 0 more photos
Resolved

I talked to Staples Corporate. They do not make the chair I bought anymore. they are unable to send me any parts to fix it. They offered $160 in Staples coupons that could be used to buy a new chair. I bought a better chair from them and paid the difference.

Hide full review
ComplaintsBoard
R
2:27 pm EDT

Staples we are not complaining, we had bad experience, ups in your store?

The two girls working gave no service ? We got our own box, cut it an did the work ? They did not seem to care ? usually we go to the regular UPS in Greenville South Carolina ? We were told this store had UPS? Big difference ? The Greer store does not need UPS if they are not going to have the service ? This was today . We simply did what we started, pack the box . Then went to the United State Post Office, we were not going to pay for poor service ? One girl was pregnant, the other was a black haired heavy set girl ? It was about one clock ! So we paid for the box, $2.50, we bought a new paper we had to go get . We looked an they had packing paper . they never offered? We never said a bad word ! Figure that is your Job ? The post office was a pleasant experience ? We write because we have had many things done in your store ! Can you image how a customer feels with this service ? We would think they would find a new store with a different name ?

Read full review of Staples and 1 comment
Hide full review
1 comment
Add a comment
C
C
Concerned5000
, US
Sep 17, 2019 8:29 pm EDT

its a ship center, you sorta have to have the items ready when you get there. They dont pack it for you like a dedicated shipping store.

ComplaintsBoard
J
5:02 pm EDT

Staples employees lack of professionalism

Print & Marketing Supervisor
Employees name ---- Melissa
Date ------------------ 4/8/2019
Sale [protected]
Customer Order [protected]
I got to the counter, there was a man making copies. The girl working was doing nothing. I wanted to get one peace of 8.5 x 11 paper laminated. I was told it was $ 2.00 plus to leave it and come back or $3.00 plus to get it now. I told her I would pay the extra to get it now. A lady walked up behind me, and she told me well you will have to weight anyway. so she took the ladies order first. This toke 15 to 20 minutes. Then she laminated my peace of paper, this toke less then 2 minutes. She could have let the lady wait two minutes, and I could have left. Store manager came and told me they guarantee to have it done in a hour, so she did nothing wrong. What is wrong with this?. This was not the way to treat a customer. This could use some people skills My name/ James Terrell / [protected]@gmail.com

Read full review of Staples
Hide full review
ComplaintsBoard
R
9:16 pm EDT

Staples complaint

I went into the Staples located in Anderson SC this evening. I ran to the restroom before shopping. I went into the first stall & the seat looked a bit nasty — wet as if someone might have urinated on it. I went into the second stall. Nothing appeared unusual & it looked clean. Once I sat down, I got a huge whiff of what I thought must've been a cleaning agent or something I had smelled before — -hence the clean apperance. As I started to stand, it dawned on me what was familiar about the scent. It was super glue. On the toilet seat. And now on my body as well. I fought off panic but when I felt the backs of both legs, my fears were confirmed that I had actually sat down in super glue. As a result, it got on both hands, as well as on the back of both legs. I tried washing my hands to no avail, then found an employee & told her I was pretty confident someone had poured super glue on their toilet lids. She asked if I meant in the first toilet & I told her it was on both. She said this had happened just last month & thanked me for telling her. She was headed toward the restrooms as I left.
I know this is extremely detailed but I am mortified as to what happened. What if a child ir elderly person had sat there? Or if I had sat for more than a few seconds? I just want you to be aware of what happened in your store. I think this is criminal & I really wish the store could pull video to see who had entered the restroom previously. It had to have happened within minutes of me going in because everything was still wet.
I hope something can be done about this to insure it never happens to anyone else.
Thank you for your time & attention to this issue.
Rhonda Carnes
Cell #: [protected]
Email: [protected]@icloud.com

Read full review of Staples
Hide full review
ComplaintsBoard
T
3:03 pm EDT

Staples hp ink cartridge 4 color combo

I'm writing this letter of request for exchange of merchandise. I purchased from Staples Office Supply a hp 920xl combo ink cartridges for my 6500-inkjet printer. At the time of purchase the combo cost $65.00. Unfortunately, my printer stopped functioning and I could no longer required the use of the ink. I have brand new box of ink never been used or opened. I attempted to return the ink to Staples to make an exchange. Due to the expiration date I was unsuccessful in receiving an exchange on the merchandise.
I'm truly disappointed that I could not make an even exchange on the merchandise. I wasn't asking for any monetary compensation. Unfortunately, i'm stuck with ink that will not provide any use of service.
Hewlett Packard has an exceptional reputation for providing quality assurance to your consumers. I look forward to your reply in regards to this issue.
Thank you in advance for your cooperation. Your assistance would be greatly appreciated. Please feel free to contact me [protected].

Sincerely,
Tania Wynn

Read full review of Staples
Hide full review

Staples Customer Reviews Overview

Staples is a well-known office supply retailer that has been serving customers for over 30 years. The company offers a wide range of products, including office supplies, technology, furniture, and more. Overall, Staples has received positive reviews from customers, with many praising the company for its fast and reliable service, competitive prices, and high-quality products.

One of the most commonly mentioned positive points in Staples reviews is the company's extensive selection of products. Customers appreciate the wide range of options available, which allows them to find everything they need in one place. Additionally, many reviewers note that Staples offers competitive prices, making it a great choice for those looking to save money on office supplies.

Another frequently mentioned positive point is the company's fast and reliable shipping. Customers report that their orders are typically delivered quickly and without issue, which is especially important for those who need their supplies in a timely manner. Additionally, Staples offers free shipping on orders over a certain amount, which is a great perk for those looking to save even more money.

In terms of customer service, Staples also receives high marks from reviewers. Many customers report that the company's representatives are friendly, helpful, and knowledgeable, making it easy to get the assistance they need. Additionally, Staples offers a variety of customer service options, including phone, email, and live chat support.

Overall, Staples is a highly regarded office supply retailer that offers a wide range of products, competitive prices, and reliable service. Whether you're looking for office supplies, technology, or furniture, Staples is a great choice for both individuals and businesses alike.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Staples customer service

Phone numbers

+1 (800) 333-3330 +1 (877) 360-8500 More phone numbers

Website

www.staples.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Staples?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Staples Customer Service. Initial Staples complaints should be directed to their team directly. You can find contact details for Staples above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Staples. Discuss the issues you have had with Staples and work with their customer service team to find a resolution.