Staples
reviews and complaints

I have a complaint about an employee Joseph A Williams who works at 6400 Hollister location who missed a few days last week because he was arrested in the way to work for possession of marijuana and an assault charge with impeded breath he has contacted me from staples and is not supposed to I had no idea you accepted those backgrounds and failed drug tests I have attached pictures

A staples employee named Tim was unprofessional and prejudice towards me and threatened to bodily harm to me. Staples located at 315 park avenue south Manhattan, New York 10010. The employee stated that his girlfriend would wash me and that he gets off a 9:00pm if want to do something. I am sure the establishment has cameras that video everything. It can be seen and heard.

I gave in around 6 empty ink cartridge so I can get money to buy some things in staples. I was told by a employee that the only way to get money back is to buy a ink cartridge. I waited until I used up my ink at home and then went o go buy a new ink. I was told by another employee that he doesn't see anything and to call 1800 customer service. I called the number he provided and the lady who I spoke to told me it has to be over 30.00 for the ink order for me to get 2.00 back each empty ink I gave in. She told me all the empty cartridge is expired. I was so upset I spoke to multiple employee everytime I gave in my empty cartridge and was never told that it will expire and I would have to buy a ink that's over 30.00 for me to get any money back. I'm a long time customer and the policy was not explained to me correctly. This is totally unacceptable I got a coupon from staples so that's why I got a ink for 24.00 not knowing the fact there was a price limit to get money back. I do not want to go buy another cartridge for no reason This is very upsetting please address this issue.

On 2-4-18 at 2:45 we bought a hp laptop with protection plan from your roseburg Oregon store.The tech who sold it to us was very nice at the time of sale but he had told us that it was a touch screen when it wasn't.my wife called to complain but the tech argued with her and said he told us.he did offer us to take it back but we had already set it up and as it turned out we liked it.i just thought it was important for you to know how your sales people are acting for a business that runs on word-of-mouth sales that maybe he'll be a little more professional or at least pretend the customer is always right .anyway I just thought you should know thank you Jim pielick

On friday february 2, 2018 I went into the staples location at 3675 Marketplace Blv. atlanta, ga to print a copy of my insurance card and a few pages of my car insurance coverages .after loading five dollars onto a staples card i only got 2 copies of the insurance card and no documents.I then went over to the checkout and loaded another ten dollars onto the card only to find out that my time was just about over.I typed as fast as i could to print out my documents to find that my my ten dollars was just about gone.This is a total rip off.I feel that people should be charged a reasonal rate for the amount of time spent on the computer but, not what you currently charge.I will not be using this service EVER again.Fifteen dollars for just a few sheets of paper.Totally a waste...

We both 2 monitor, a desk and a chair on January 19, 2018.My husband decided that he didn't like the monitor's so he returned them back yesterday 2/2/2018 He told The cashier that he wants to return it and that the card that we used to purchased the item was closed because we are on a process of changing banks and on top of that my husband forgot to bring the receipt with him since he forgot the receipt the cashier said they cant give him cash for it as he go along the process the cashier called somebody (I assumed told them what's going on)because she's doesn't have an option to do big purchased return (a little over $200) or something along that line.The lady who come and was helping him was awefully very rude (A lady with a tongue piercing) saying it was purchased a month ago which is not true, when my husband said it wasn't purchased a month ago and it's only been less than two weeks she was even more rude.She processed the return with a gross attitude not giving us an option to go back and bring the receipt which we have for an easier refund. She processed it through the card which is now close and wait till the bank denies the refund and then the corporate will mail us a check we have to wait 14 days which is not problem but this lady was so rude didn't even give us a receipt or any proof that we will get a refund and it will take this long or blah blah blah.All she showed is we are trying to just take money from the store.BAD SERVICE.

I was shopping at store on evening of 1/20. I wanted to ship something internationally. The Clerk Lexi advised me to get a box from aisle 2, I returned and she proceeded with assisting me. She then attempted to find my information in computer system but was unsuccessful. I informed her that I had mailed items a year ago from the same location and that these items were going to Germany. She said she didn't think they shipped internationally and questioned if I had shipped from the store. I reiterated that I had. She asked that I enter my info in computer and walked away. When I called out to her Melissa came over to tell me they no longer ship internationally. I questioned why I hadn't been told that and why she asked me to enter my info into the computer. I asked to speak with manager and Melissa said she was a manager but did nothing to assist me. I started to leave asked male staff for Store manager contact info and he had me speak with Le. As I started to tell her what happened Melissa came from the other side of store to where I was which made me very uncomfortable and I asked her to exit so I could speak with LE but LE took exception to me doing so. I did not have conversation with LE as a result. I have my suspicions on why I was treated that way and it is deeply troubling. I obtained the Store Manager's info but will not call him. I am asking that this matter be addressed. I can be reached at [protected]@yahoo.com [protected].

I went to buy papers for printer and when I was paying I said hi to the register and the girl who was charing she didn't say anything to me. And after I finish paying I said thank you. She didn't even said nothing. That's make me feel so bad. Like she doesn't have manner. She's not a Customer service employee what can make other not to go buy anything from staples.

Just visited the Location in Cartersville Ga. Let me say will NEVER go there again. I was at the register waiting to check out. And noticed that an employee was thanking customers for visiting the location which made me pay attention because these days its not the norm. He bided farewell to 3 customers leaving. So as i was leaving i going to complement him until i didn't receive the same upon leaving. Very disappointing to say the least. Won't be shopping at staples at all anymore. Cashier as well seemed to HATE his job! Didn't greet me upom checkout, as i handed him my payment he took it and laid it on the counter. In closing then when he gave me my change said have a nice day! I hope all staples ops are not this way. PLEASE UPGRADE YOUR TALENT!

I work as an office manager and recently I looked for a supplier of office stuff.
Decided to try Staples because I liked the variety of products.
Unfortunately, I regretted I dealt with them because they brought me several troubles.
First of all, I order stuff every month and I have a special budget for that. Any delays are undesirable, staff needs stuff :)
I don't know what kind of problems happened but they rescheduled the delivery twice. It's not appropriate, so I will never order from them again.

Always go to the same store and never have an issue. I went to go buy a ink for my copy machine, and there was a curtain one i was looking for but couldn't find. I asked for help and when i found an Employee which i believed her name was Natalie, Natasha or Natalia. But after i asked her not only was she rushing me but when she was taking long to come back i found her on her phone somewhere else and that was so unprofessional cause she never got back to me either. Someone else was able to help me out. The store #1778 on 18591 S Dixie Hwy, Cutler Bay, FL 33157.

In Oct. 2017 I purchased copy paper that offered a rebate, I filled out the rebate information and a few weeks later I received the rebate card. On Nov. 30th I logged on and placed an order - I followed all of the steps and it accepted my rebate card as payment, after I hit submit the prices on my order increased by $24.00. I called Staples and asked what happened. The agent said "well you must have entered something wrong" nice - blame the customer. She cancelled my order and she reordered everything I had ordered and after she submitted it the prices went up, no she cant say anything because the same thing happened! She tries to do this once again and the same result, she tells me she will cancel the order and call me back after talking to a supervisor, no longer than an hour. I never heard back from her so the next morning I come to work and open my email and I have an email from staples saying my order will be delivered the following day - now I am pissed, it charged my staples card the full amount - no rebate card was used and it was for the inflated $24.00. I called staples again - I was transferred four times and finally I get a lady on the phone who tells me she cancelled that order - my account will not be charged - she then tries to place my order and use my rebate card and she tells me it has a zero balance. She tells me that it may take 3 - 4 hours to get the money back on to the card. The next day I logged on to check the balance on my card and it said $79 - the original amount so I figure I will go into the staples store and bypass all of the [censor] of ordering on line. I drove the 45 minutes to the store - collected all of the things I needed to order and when I checked out the lady (very sweet) says im sorry this card has a zero balance. She tried for 30 minutes to get someone on the phone to help, finally she get a manager on the phone, Monica #00288, she was such a rude and unprofessional person, stating that there was nothing she could do and I would just have to wait until the money was returned to the card. It has now been 2 weeks and the money is still not on my rebate card. I have cancelled our business account and will NEVER buy anything from staples again. I will also make sure our co-op knows how bad this companies customer service is.

Lead driver In Houston by the name of Ben Page is high on the job daily. I think his boss is aware and does nothing about it. Drug testing him won't do anything becsuse he knows his way around the system. Staples is unaware of who they hire to represent their company. I've tried to make several attempts to the company concerning him but I still see he is working there so I guess they really don't care.

I had the unfortunate pleasure of trying to do business with you Sonora CA store on 11/1/2017 about 2 pm in the afternoon. I entered the store found a employee with another customer and waited till he was finished with them. I told the young man, a huge fat guy with a bad haircut and told him I needed a ribbon for my adding machine that I bought there.

He asked me what it looked like and I said I didn't know. I had the make and model number with me and told him I purchased the machine there. He told me it didn't matter, I needed the old one.

Are you kidding me ?. Who in their right mind would haul the old tape to the store. I asked if there was a way to look it up by book or computer, again I was told no.

Now I am not a happy camper. This person has to be the worst laziest employee you have in the store. Needless to say I left in a huff.

As I returned to work I did a search when I got back to my office. Casio DR-210TM ribbon and the #1 search result was Staples and the ribbon I needed.

I called and talked to the manager that was on duty and was less help than the first person at the store.

I have been self employed as a Auto shop owner for the past 37 years and know about good customer service. There isn't any at that store.

Please feel free to call me with any questions. [protected]

My story is a very typical one, I guess a lot of people had the same experience with Staple or other companies.
But anyway I should say a couple of words about it.
My item never arrived.
I ordered it at the beginning of September, now it's October 25th and there's nothing... I tried to contact them, but they don't know where my order is. Very nice.
So unprofessional.

In May of 2017 I purchased a Dell Inspiron 13 Series 5000 computer from my local Staples. I paid for Matrix Premier PC set-up, 1 year of McAfee Livesafe, 1 year Part 1 Virus Shield Matrix, and 1 year Office Persona, among other charges that ended up costing me $814.68. Customer Order # [protected]

I am not challenging the fact that I needed the above "extras". I know to expect them as part of the total transaction.

What I am really upset about is the fact that whoever I paid to set up my new computer and install the above items did not set it up correctly. For some reason, he or she only loaded my virus protection, Office 365 for the trial period. By the time I realized that I wasn't covered, my computer had become infected with a worm that proceeded to destroy a good 90% of my data. Fortunately, I had saved important files on an external hard drive a couple months before this occurred. It has taken me the good part of a month to recreate the data lost.

I was told that these computer setups are contracted out to 3rd party entities. Not only did I pay almost $100 for a service I did not receive, but had the great inconvenience of having to recreate work unnecessarily.

I have nothing but good things to say about the employees and manager of the Staples where I purchased my computer. They were extremely helpful and sympathetic, and I do not fault anyone there for my problems.

I do feel I should be reimbursed for the set-up fee, since I received incompetent service that resulted in a huge problem for me. I don't care how I am reimbursed...store credit, gift card, etc., but I do feel that I deserve some satisfaction for the unsatisfactory service that I received.

I have all paperwork generated during this tedious process.

I just left out of the Lithonia, Ga store, trying to make copies for class. I had to use of the computers to print my papers. I had to put $10 on a card, since they didn't accept cash for the copies and there's no refund if you don't use all the money. I sat down at the computer and waited for the website to come up and it didn't. I called the young lady that works there over and explained to her ( I'm still being charged for computer use), while she went to find the manager. The manager came over only to tell me there's nothing she could do. I asked if they could pull the site up from their computer and she said yes. Mind, you I still had to pay almost $5.00 for nothing... I couldn't even pull up the site, I paid for waiting on the worker and manager ... And I couldn't get my money back off the card or a receipt. The manager said she couldn't provide one. I use Staples often, this is not normal for them. But I will not be back once spending the remaining money on the card.

I am just starting up a new business, so I have been using Staples printing Dept. for a lot of my work. Every time I go in there they have charged me a different price . When they over charge, they say it was because last time they must have gave a deal because they felt like it . I would find out that it was just the price I was suppose to pay, and this time its over paying ! They wanted to charge me .80 instead of .15 for a black and white copy... I wanted 50 of them, and never had to pay that . They are very rude and moody to work with.
Called the manager on 9/17/17, his name was Zach Ventura, and he was no help at all and could tell he didnt want to be bothered with me . Seems to be a bunch of young kids working there and sticking up for each other !
Very unpleasant dealing with them.

I was in the blandind blvd strore in Orange Park Fl last Thursday spoke with a manager named Dawn she was super nice and helped me out alot. I told her i bought some ink online and bought the wrong one. She told me to bring in the receipt so I get full credit. So today I drove from 45 minutes away to exchange the ink for the correct ink and the manager on duty said there's nothing he can do for me. He would not exchange the ink even though I have the receipt. Very dissatisfied. I will be taking my business elsewhere for my company.

Hi
I just want to make a copy of the sign of my gas station ( it is just a name, no design) it will not take too long.
I come to the staples which is on US-29 Charlottesville on Tuesday and submit my order. The lady told me that we will call you tomorrow about your order but didn't receive any call.
After that i call by myself, i told him that we have inspection on friday and we need it before that then he told me that you can get it any time after 6pm on Wednesday.
I came to the the store on Thursday at 2 pm then the girl said to me that you send us a design so you save $20 and we will print it.
I asked her that you should have to call me, this is not the right way that when i come to pick up my order then you are giving me suggestions.
Then they said we will call you when your order is ready, i said him i specially came here for that so i can wait for couple of hours so please do it now. He said I'm busy, I don't know when it will be ready and we will call you.
This store is about 25 miles from my house, i specially came here to pick my order.

I'm high disappointed and never excepts that it can be done with me in STAPLES.