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The good, the bad, and the ugly - discover what customers are saying about SpyHunter

Welcome to our customer reviews and complaints page for SpyHunter. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with SpyHunter.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used SpyHunter's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with SpyHunter, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with SpyHunter. Your feedback is an important part of our community and will help others make informed decisions.

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4:33 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Spyhunter Con Artists Payments taken after cancellation of subscription without authorisation. Thank you for using SafeCart Payments The total of your original order was: 31.19 GBP The total amount refunded for: 31.19 GBP Thank you for using SafeCart Payments! Provided below is a summary list of purchases that were made using the email addre...

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2:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

SpyHunter Overbilling

I filed a complaint with Enigma because not only was I overbilled, I was billed for a product that I didn't order and enrolled in automatic renewals without my permission. Although I have not received an explanation for the charges for the extra software, Here is the "sincere" apology I received from Enigma:

Just to clarify the renewal policy, when you purchased SpyHunter, you purchased a subscription which was disclosed several times before and after the purchase. If you look at the SpyHunter's purchase page (https://www.enigmasoftware.com/purchase_spyhunter.php), in the receipt of purchase (received from the email address [protected]@safecart.com), under our EULA or during the installation (in the agreement that you must agree in order to install SpyHunter), you will notice that we disclose that you are purchasing a subscription.

Therefore, I sincerely apologize for the fact that you did not understand what you were purchasing or were not able to see the terms of purchase even though it was displayed to you several times. Although, as stated above, we will refund the charges as requested.

Regards,

Alec Malaspina
VP, Technical Support, Research & QA
ENIGMA SOFTWARE GROUP USA, LLC
EMAIL: [protected]@enigmasoftware.com
URL: http://www.enigmasoftware.com

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hounslowtyres
LONDON, GB
Jan 05, 2011 7:13 am EST

I do not have spyhunter on my labtop no more so can you refund the money you charge me as its not in use no more
and remove debit card so more payment go out

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KeithWheatley
Broxbourne, GB
Apr 28, 2015 11:46 am EDT

Spyhunter has not removed Ads by Saleplus and I have had to try other methods. I would like a refund please. Yours sincerely, Keith.

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Rüdiger Ricken
, DE
Jan 09, 2015 8:11 am EST

under DRI
since 29.01.14 this firm spyhunter takes unautorized charges of 71, 38,
17.04.14 71, 3829.07.14 twice 35, 69; 16.10.14 twice 36, 69 €, last 08.12.14 71, 38 €
from my creditcard
please refund this immediatly
dont use my creditcard for charges,

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simon haycock
london, US
Dec 04, 2010 9:42 pm EST

an unauthorised charge was taken off my credit card on 29/11/2010 relating to the renewal of my spyhunter 6 month subscription which i did not want to do nor had agreed to.the amount was £30.30.

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DRI*spyhinyrt
Brisbane, AU
Jul 23, 2010 12:28 am EDT

I received a charge from youon the 17 Janurary 201o, and I heve received a charge on the 19 July 2010 for 39.990 USD ($45.96 Aus).

What is this for as I have stopped using your product now.
Reply as soon as possible.

Neil Anthon

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Orlando
, US
Jul 25, 2009 4:02 pm EDT

I paid for SpyHunter and used it to remove Vlob virus. Worked fine, but now I can't even open SpyHunter. How can I get in touch with them to cancel their service before they bill me again? I have not found a way to contact them or their customer service office. Thanks!

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qfan
State College, US
Apr 14, 2009 7:27 pm EDT

I have been trying like crazy to obtain a copy of there terms of service so I can cancel my subscription but to no avail. Please if you can help I would appreciate it. Thanks E

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Trev-O
Chesterfield, GB
Mar 11, 2009 11:39 am EDT

I stopped using Spyhunter 6 months ago but my Card has just been charged £46 for Spyhunter Subscription... I did not authorise this and even uninstalled Spyhunter 6 months Ago...

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Rosa Katz
,
Mar 08, 2008 3:54 pm EST

This company made an unauthorized payment using my bank account. I bought this software a year ago and it was paid in full. I have seen that I am not the only person making these complaints.

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brendan breen
,
Nov 01, 2008 6:41 pm EDT

I just had my credit card billed for $29.99 that I didn't approve.

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11:26 am EDT
Resolved
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SpyHunter Charged account after cancellation

I originally purchased the software in July 2009 and was charged $29.99. I cancelled my subscription February 2010. I was then charged $29.95 in July 2010. I thought it was interesting that they changed the amount, I'm sure to ensure that the charge would go through. I called1-[protected] today and talked to a person who said I would be refunded in 5-7 days and they did send a follow up email stating that my subscription had been cancelled (AGAIN). We'll see if the refund goes through. If not, I can have that charge removed through my credit union "charge back". The email to contact them if needed is Reg.Net [[protected]@reg.net]. I hope this helps someone else.

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3:42 pm EDT
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Featured review
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I first found this on google and thinking it legitamate ordered a copy of the program for $29.99--but the program did not do anything useful and provided no phone number to complain to. This all occured during a period when my computer was badly virus infected (and still is) Based on other complaints on this site it apperas that this not a legitimate company. I wish to have this charge removed as soon as possible.

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12:00 am EDT
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SpyHunter Expired subscription problem

On May 20th I purchases Spyhunter over the internet. At the time I thought I was receiving a year subscription for $29.99. When I found out it was for 6 months, not a year, I wrote them an inquiry about this. As a result, someone there reset my subscription, and they wrote me saying so. Now after only 3 months, I can no longer update my definitions for spyhunter, even though I've paid for 6 months which the product was purchased in May, 2007. It should have been good until Nov, 2007. When I ask them to correct this I'm being shuffled between two different places, one telling me they can't help me, the other sending me a formatted email the same every time telling me the url is wrapping around something and that's why I can't download the product so they reset it and give me a couple days to download it. I've had the product downloaded since May 20th, 2007, and it was working fine until some idiot there decided to reset something, now every time I try to run spyhunter it tells me my subscription is expired. I have saved most of the emails they've sent me and if you need, I can attach them and send them to you. I don't know what else to do, I've told them all I want is the three months I paid for working again, and when they are up I'll get out of their hair.

Is there any way you can help me on this?

Thanks

Dennis

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