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2.3 40 Reviews

How responsive is SpyFly's customer service?

1 Resolved
20 Unresolved
Very poor 🤒
We don't know much about how SpyFly handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with SpyFly and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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SpyFly reviews and complaints 40

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SpyFly SpyFly Review: Inaccurate Information Causing Unfair Stress and Harassment

I gotta say, I was pretty disappointed with SpyFly. I mean, I thought this site was supposed to be all about finding accurate information on people, but it turns out they got a lot of stuff wrong about me and my wife.

First of all, they said our house was foreclosed on, but that's just not true. The bank actually turned down our offer to buy it back from them, and then they sold it for less. We were pretty upset about it, and we even threatened to sue them for predatory lending, but they never reported anything about foreclosure on our credit. We learned our lesson though, and we ended up buying a new house through a legit lender.

And then there's this judgment against my wife, Stacy Kernell. SpyFly says she owes $108, but that's not the case at all. We actually paid that amount at the utility office, but it wasn't recorded before it went to collections. We got it all sorted out though, and it's not even a thing anymore. But SpyFly still has it on their report!

And don't even get me started on my DUI charge from 1992. I mean, that was almost 30 years ago! I'm a different person now, and I've moved on from that mistake. But SpyFly still has it on their report, and it's causing my wife a lot of stress. She's being stalked and harassed by her ex over all this stuff, and it's just not fair.

So yeah, I'm pretty disappointed with SpyFly. They need to get their act together and start reporting accurate information. Until then, I wouldn't recommend using their site.

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SpyFly Unreliable and Disappointing: My Experience with SpyFly and the Consequences of Inaccurate Information

SpyFly is a website that claims to provide accurate and up-to-date information about people. However, my experience with this website has been nothing but disappointing. I was looking for information about my father, Glenn William McDowell, who passed away on October 18, 2016. Unfortunately, SpyFly did not provide any accurate information about him.

The only information that was correct on SpyFly was his name and address. Everything else was completely bogus. The website listed relatives who were unknown to me and associated with my father, which was not true. My sister even used my information to distort the truth and make it look like I was not related to my father.

I have tried several paid information sites, but none of them have been correct. I have changed the information, but after a while, I go back and it's wrong again. It's frustrating to see that these websites are not reliable and cannot provide accurate information.

To make matters worse, my father inherited a windfall from Illinois as the sole heir. He had millions of dollars, but they stole my retirement and inheritance and turned their backs on me. Pam Johnson, who used my information, compromised all my emails and backups. She even paid a pastor Cline to honor her as the oldest daughter at my father's funeral, which was a stab in my heart.

Pam befriended a crooked attorney lawyer in Andrew County, and he helped her steal my father's money. The judge was also involved in this scam. Now, there's money missing, and no probate was done in December 2016. All of them lied and stole vehicles, property, and money that my father gave me. Pam even paid a man to narc abuse me and took away my memory of what my father had said in our last conversation and how he turned them into the authorities.

In conclusion, SpyFly is not a reliable website, and I would not recommend it to anyone. It's frustrating to see that these paid information sites cannot provide accurate information, and it's even more frustrating to see that people can use this information to scam and steal from others. I hope that others can learn from my experience and be cautious when using these types of websites.

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SpyFly SpyFly Review: Decent App with Room for Improvement

SpyFly is a pretty good app, but I gotta say, it's got some issues. One thing that really bugs me is that you gotta enter middle names. Like, come on, who remembers everyone's middle name? And then there's the problem of linking to relatives and associates files. It's like, why can't we just click on a name and go straight to their info? Sometimes, even when you enter all the data, some people are just inaccessible. It's like they're there, but you can't get to them.

I think the solution would be to link all the data together using SQL or something. That way, you could just click on a name and it would take you to all their related info. That would be pretty exceptional, if you ask me. Overall, SpyFly is a decent app, but it could definitely use some improvements.

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SpyFly Disappointing Experience with SpyFly: Inaccurate Results and Frustration

So, I decided to give SpyFly a try because I needed to find out some information about a person named Tay. I was hoping to find out if they had any criminal history, but when I searched for them on SpyFly, it said they had no records at all. This was really confusing to me because I know for a fact that Tay has had some run-ins with the law in the past.

I even asked my friend who is a police officer and he confirmed that Tay has some charges and warrants against them. So, why wouldn't SpyFly show me this information? It's really frustrating because I was hoping to use this service to get some answers.

Honestly, I don't think SpyFly is worth the monthly fee if it can't even provide accurate information. I was really disappointed with my experience and I don't think I'll be using this service again.

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SpyFly Disappointing Results: My Experience with SpyFly Background Check Service

So, I tried SpyFly and I gotta say, I'm not too impressed. I was hoping to find some information on myself, but when I searched my name, it was all mixed up with my dad's name. And to make matters worse, none of my current emails even showed up. I mean, what's the point of a background check if it can't even find the right information?

And it's not just me. I tried searching for someone else too, and none of their current emails or social media accounts showed up either. It's like SpyFly is stuck in the past or something. I mean, who still uses an AOL email address these days?

I'm definitely canceling my subscription tomorrow. I mean, what's the point of paying for a service that can't even find the right information? I'll just have to find another way to do my background checks.

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SpyFly Inaccurate and Incomplete: My Experience with SpyFly's Family Check Feature

I tried SpyFly to check out my family and their partners. I was hoping to find some useful information, but unfortunately, most of what I found was inaccurate. Some of the profiles had so many missing details that they were practically useless. And to make matters worse, some of the information was just plain wrong. I was pretty disappointed with the results, especially since I had paid $2.00 for unlimited access. Honestly, even that felt like too much money to spend on this service.

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SpyFly My Experience with SpyFly: Helpful but with Some Mistakes

I gotta say, I've been using SpyFly for a while now and it's been pretty helpful in finding out info about people. But sometimes, there are some mistakes that come up when I'm looking up someone's background. For example, when I was trying to find info about Christine Michelle Baker Gonzalez from Brownsville, Tx, I found that her name was there but the info that came up was actually about another Christine Michelle Gonzalez who lives in Donna, Tx. It was kinda confusing and I had to double-check to make sure I was looking at the right person.

I hope SpyFly can fix these mistakes soon because it can be frustrating when you're trying to get accurate info. But overall, I still think SpyFly is a good tool to use if you want to find out more about someone's background. Just be aware that there might be some errors here and there.

Anyway, that's my two cents. Thanks for reading!

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SpyFly SpyFly Review: Disappointing and a Waste of Money, Find a Reputable Hacker Instead

So, I decided to give SpyFly a try. I was hoping it would help me keep an eye on my employees while I was out of the office. Unfortunately, it didn't work as I had hoped. Instead of providing me with the information I needed, all they did was ask for more money. I was frustrated and disappointed.

After some research on the internet, I stumbled upon a hacker named Stella. She was able to help me with what I needed without any issues. I was impressed with her skills and professionalism.

Overall, I would not recommend SpyFly to anyone looking for a reliable spy app. It's a waste of time and money. Instead, I would suggest doing some research and finding a reputable hacker like Stella. They can provide you with the information you need without any hassle.

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SpyFly SpyFly Review: Useful for Info, But Be Careful with Personal Data and False Info

I gotta say, SpyFly is pretty useful for finding out info about people. I mean, I found out about some sex offenders in my area and other stuff that's good to know. But there's a big problem - they have some of my personal info on there! And I'm not talking about just my name and address, I'm talking about really personal stuff that anyone can see. That's not cool at all. And to make matters worse, they have some false info on there too. Like, they say I'm married when I'm not! And they list one of my neighbors as being 77 years old when he's definitely not older than 50. It's not just me, either - I've heard from other people that they've had similar issues with SpyFly. So while it's good for some things, you gotta be careful with it.

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SpyFly SpyFly Review: Surprisingly Impressed with the Amount of Information Available

I gotta say, I was pretty skeptical about SpyFly at first. I mean, there are so many sites out there claiming to have the latest and greatest info, but when you actually try to use them, it's like pulling teeth. So I did my due diligence and checked out a bunch of different options, including this one.

And I gotta say, I was pleasantly surprised. Sure, there were a few hiccups along the way - some of the phone numbers I tried were disconnected, and a couple of the addresses I sent letters to came back as undeliverable. But honestly, that's just par for the course when you're dealing with this kind of thing. It's not like these people are just sitting around waiting for you to come knocking on their door, you know?

But overall, I was really impressed with the amount of information I was able to find on SpyFly. They had all kinds of stuff - criminal records, court documents, even social media profiles. And it all seemed pretty up-to-date, too - I didn't come across any obvious errors or outdated info.

So yeah, I'd definitely recommend giving SpyFly a shot if you're in the market for this kind of thing. Just be prepared to do a little bit of digging - it's not always gonna be a cakewalk. But hey, that's just part of the fun, right?

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SpyFly Mixed Results with SpyFly: Incomplete Information and Accuracy Issues

So, I recently tried out SpyFly and I gotta say, it's not too shabby. I was able to find some information on my sister-in-law, but there were a couple of errors. For example, they didn't have her concealed handgun license listed, even though she's had it for at least five years. And the phone numbers they had for her were from over 15 years ago, which isn't exactly up-to-date. But hey, at least they tried, right?

One thing that really ticked me off though was that they had her listed as living at my address, when she hasn't lived here in over a year. She's had two address changes since then, so I don't know how they could mess that up. It's like they're not even trying to be accurate.

Overall, I'm not completely satisfied with SpyFly, but it's better than nothing I guess. I just wish they were more on top of things and had more current information. I might consider using them again in the future, but only if they step up their game. And if they don't, well, I want my money back.

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SpyFly Disappointing Experience with SpyFly: Inaccurate Information and Unexpected Charges

So, I signed up for SpyFly and was pretty excited to try it out. They offer a free trial, which sounded great to me. But, boy was I in for a surprise. I woke up this morning to find that I had been charged $30, even though I haven't even had the account for 30 days yet! What happened to the free trial?

To make matters worse, the information on my account is all wrong. It says that I am 33 years old, when I am actually 29. And, it doesn't list any of my tickets or any information about me ever going to jail. The same goes for my husband's account. It's like they didn't even bother to check the accuracy of the information they were providing.

Just when I was about to cancel my subscription, they charged me $30 out of nowhere! What a rip off. And, to top it all off, they even got my mother's information wrong. It says that she has been to prison, when in reality she is a nurse.

Overall, I am extremely disappointed with SpyFly. Not only did they charge me without warning, but the information they provided was completely inaccurate. I would not recommend this service to anyone.

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3:44 pm EDT
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SpyFly Monthly recurring billing of services that were canceling 5 months prior

The company is a SCAM. My husband accidentally signed up...he immediately tried to cancel, via phone. He was told it was canceled. We continued getting billed. When I called in 5 months later, we had an aweful call with the CS rep. Finally, we I was fed up, and writing a letter/dispute on the BBB site, they FINALLY agreed to refund us 5 months (of the 8 months they'd charged us) in return for an agreement to settle our issue. Horrible to do business!

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12:47 pm EDT
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SpyFly data brokers / background check

SpyFly is not reporting truthfully. They are great at gathering information, but the data they present is outdated, completely incorrect, or desperately lacking in many "advertised" information areas. Beware of these scam data companies that do nothing but ruin a person's reputation. They may hit the nail on the head often enough to look legitimate, but don't count on it.

Also, I started receiving at least 25 spam emails right after signing up with their website, which leads me to think that the website not tries to monetize their inaccurate information, but they will also try to monetize the information you use to sign up with them. This company is very shady.

I found out with the help of an investigator that the company that owns spyfly.com and kidslivesafe.com is named SimonData, Inc. They also use the corporation named Digital Safety Products LLC which was incorporated in California. Their website is www.simondata.com and they incorporated in New York State in 2013.

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Wrong Guy
, US
Jun 28, 2022 2:55 am EDT
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I think you have the wrong Matt Walker. https://www.linkedin.com/in/matt-walker-2360655/

Scalable Commerce LLC owns the trademark SPYFLY https://alter.com/trademarks/spyfly-88140466

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10:35 am EDT

SpyFly Not a complaint. A compliment for kierston.

I sent in kudos for Kierston, your company representative.. I don't know whether it went through..so, one more time..

Kierston was wonderful. On 3/20/17 she really help me through getting a refund for services charged. She was knowledgeable, kind and understanding and a pleasure to work with...

The problem was resolved.

You are lucky to have her in your employ. She is an asset to your company.

She deserves a promotion, a raise or BOTH...

Many thanks to Kierston. She is most appreciated.

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6:11 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

SpyFly - scam

I purchased a one-time service to check my information on spyfly.com and they secretly charged my credit card a monthly subscription fee without my knowledge. They provide no refunds over the phone. Spyfly.com claims to be a BBB accredited company. BBB also lists their address on their website: 1804 Garnet Ave #409 San Diego, CA 92109 This addre...

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5:35 am EST

SpyFly Waste of time and all info was useless

Don’t use the website www.spyfly.com. It was scam. I wasted time and money, ‘coz I provided my personal info and these jerks charged me for $3. After that I decided to check this website and wanted to find info about my sister, but everything was lie. All provided info was big-big ###. So be aware and share about your experience on this website.

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Member Support Team
, US
Jul 14, 2015 7:33 pm EDT

@Marcus Filberg: Thank you very much for your thoughts about our company. We are sorry to hear about your experience with our company. Please be aware that our site includes billions of data elements that are available in our national database. If you are not seeing information on our site, then that means that the data you are looking for is not publicly available. So, even if you are positive that something occurred, it’s not guaranteed that the information has been digitally archived correctly by the court system or governing agency so it’s possible that your data is not yet available. For some people this is a good thing because negative information might be difficult or impossible to find.

In addition, every county processes their data differently and sometimes there are delays. As a member, you will be emailed with an update when any information on the people that you are monitoring changes. This way you will always be the first to be alerted.

One of the key features of our membership is your ability to run unlimited background searches and create reports on as many people as you like. We recommend you run a check on yourself and your loved ones so that you know what information is publicly available, you might be surprised and some of the information might not be correct. In addition, you can monitor up to four people at a time so if any information changes in our database on the people you choose to monitor, you get an email alert updating you of that change.
We hope this addresses your concern. If you have any questions, please reply to this email or call us at [protected] from 5 a.m. to 9 p.m. PST 7 days a week and our friendly member support staff will be happy to assist you.

We look forward to helping you protect your family with our service and our benefits.

The SpyFly Support Team
“Protect What Matters Most”

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7:25 am EST

SpyFly They took $50 completely for nothing

Don’t use the website www.spyfly.com. I tried to check some info on the website, but it was total crap. I provided my personal info and the rep informed me that they would charge me, but they took $50 from me, but the rep told me that they would take only $2.99. WTF? I tried to return money back, but it was impossible. Please leave comments about this company, because people should be aware when they deal with such dishonest people.

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SpyFly Support
, US
Jun 16, 2015 10:15 pm EDT

Hi, I am a representative with SpyFly. Just so you know, our company has no ability to charge $50 so if you are seeing a charge of that amount we can promise you it does not originate from our company. That said, we would appreciate an opportunity to help resolve this situation to your satisfaction. We promise you our company's only goal is to provide valuable services for family protection and information and we are happy to speak with you further. Our number is [protected] and we are here between 5 a.m. to 9 p.m. PST 7 days a week. Thank you for your time.

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6:00 am EST

SpyFly Fake charges and I can't return money back

My friend advised me to visit the website www.spyfly.com. I went to the website and provided the personal info, but these ### started to take money from me. I cancelled my card, but they took too much from me already. I really want to get money back, so please maybe someone has any ideas how to return money back. Please, post your comments and reviews about this website.

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Joseph lafleur
, US
May 02, 2019 12:44 am EDT
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They took my money i dont even know what copany this is

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Reviewer33069
,
Jan 14, 2016 9:44 am EST

I looked at their website and did a onetime search. I have been charged for this each and every month. I have called them and requested they stop and they said they can't locate my record so they can't stop charging me. Reluctantly I gave them my account number, full name and address and they said that does not help.

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SpyFly Support
, US
Jun 16, 2015 9:42 pm EDT

Dear Recur6, I am a representative from the SpyFly support staff. We are sorry to hear you had an issue with our services. Please call us 5 a.m. to 9 p.m. 7 days a week. at [protected] to discuss this matter further and any of our helpful team members will be happy to help you.

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9:38 am EDT

SpyFly They took money, no access to their database

I joined the website www.spyfly.com couple of weeks ago. I wanted to find info about one guy, so I paid for the membership and they promised to provide unlimited access to their database. It was fake, they did provide invalid code and when I tried to check info, it showed nothing. Not recommended website and don’t waste money on this scam.I wonder if there are other people, who had the same experience. Let’s share views about this website.

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Kelly Allison
, US
Feb 10, 2020 12:07 am EST

I'm a member can't login into

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Kelly Allison
, US
Feb 01, 2020 5:05 am EST

In a member member.can't login

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Bernice pearson
, US
Jan 11, 2020 7:28 am EST
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I payed for 7 day trial n then it said it was cancelled but on Jan 3rd it charged me again that money I need back it's credit card fraud n it's wrong they should refund my 29.00 that's only right I cancelled before 7 days n it said I didn't so there commuting credit card fraud

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Yolanda Sturgis
, US
Dec 18, 2019 5:47 pm EST

the data provided is erroneous and is a compilation of 6 separate identities of persons with same or similar name. I am being victimized with this service and would like the data removed! the site does not provide the 'op out' feature.

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Joseph lafleur
, US
May 07, 2019 11:18 am EDT
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Yall took money from my account and I never gave you the permission to do that i don't know what you think you are but yall took two hundred dollars from my card and i want my money back if you dont give me my money back i guarantee that i will report you to the fbi and i will sue

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Ora Wilson
, US
Sep 01, 2018 11:30 pm EDT

Yes i do not use this and you are taking money out of my account last month and this month i want my money back on my debit card thank you my name is ora wilson my email orawilson1969@gmail.Com

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Member Support Team
, US
Jul 14, 2015 7:10 pm EDT

Thank you for your comment. I am a representative with the SpyFly support team. We are sorry to hear you had issues logging in to our services. Please note, we encourage members who have issues to contact our world class support team either via call at [protected] or via email by sending a message to support@spyfly.com. If you would like, we invite you to reach out to our support team so we can help with this matter.

We look forward to assisting you further.

SpyFly Support
"Protect What Matters Most"

SpyFly In-depth Review

In summary, SpyFly is a service that provides personal background checks and public record information. It is designed to help users find data about individuals quickly and easily. The service is user-friendly, but there are some considerations regarding accuracy, pricing, and privacy that potential users should be aware of.

1. Overview of SpyFly Services

SpyFly offers a variety of services including background checks, criminal records, contact information, and more. It is marketed as a tool for those wanting to check on individuals for personal or safety reasons.

2. Ease of Use and Website Navigation

The website is quite straightforward. It is easy to find where to start a search. However, sometimes navigation can be a bit confusing with too many options.

3. Range of Information Provided

SpyFly provides a wide range of information, from court records to contact details. It is comprehensive in the types of data it offers.

4. Accuracy and Reliability of Data

While SpyFly claims to have accurate information, some users have reported discrepancies. It is important to cross-check any critical information.

5. Subscription Plans and Pricing

They offer various subscription plans, but pricing can be a bit high compared to some competitors. Details on the exact pricing are not clear without signing up.

6. Customer Service and Support

Customer support is available, but response times and helpfulness can vary. Some users have reported frustration with getting assistance.

7. Privacy and Security Measures

SpyFly emphasizes the privacy and security of its users, but specifics on their measures are not detailed on the site.

8. User Experience and Interface

The interface is clean and modern, making for a generally pleasant user experience.

9. Speed and Performance of Service

Searches are typically fast, but performance can sometimes be affected by the volume of information being processed.

10. Legal Compliance and Ethical Considerations

SpyFly states compliance with the Fair Credit Reporting Act (FCRA), but it is not a consumer reporting agency. Users must ensure they use the service ethically.

11. Customer Reviews and Testimonials

Customer reviews are mixed, with some praising the service and others criticizing accuracy and customer support.

12. Comparison with Competitor Services

Compared to competitors, SpyFly offers similar services but may be more expensive and less accurate according to some users.

13. Mobile App Availability and Functionality

There is no mention of a mobile app, which could be a downside for users wanting to access the service on the go.

14. Additional Features and Tools

SpyFly offers some additional tools like a sex offender search, but it's not clear how these compare to other services.

15. Cancellation and Refund Policy

The cancellation policy is not prominently displayed, and there are reports of difficulties in canceling subscriptions.

16. Use Cases and Practical Applications

The service can be used for personal safety, verifying online sellers, or checking on neighbors, but users must do so within legal boundaries.

17. Educational Resources and Help Guides

There are some help guides available, but they are basic and more educational resources would be beneficial.

18. Community Engagement and Social Proof

There is limited evidence of community engagement or social proof on the website.

19. Company History and Reputation

The company's history and reputation are not well-documented, which may concern potential users.

20. Final Verdict and Recommendations

SpyFly offers a comprehensive service, but users should be cautious of potential inaccuracies and the high cost. It is recommended to use the service for non-critical checks and to always verify the information through other sources.

How to file a complaint about SpyFly?

Here is a guide on how to file a complaint about SpyFly on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with SpyFly in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with SpyFly. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint about SpyFly on ComplaintsBoard.com.

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