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1.7 667 Reviews

Sprint Complaints Summary

116 Resolved
551 Unresolved
Our verdict: With Sprint's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1:31 am EDT
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Sprint bad customer service experience

Sprint is threatening to cancel my cell phone service or send my account to collections over 27 cents. Today I discovered that I underpaid last month's Sprint cell phone bill by 27 cents. I went on my online banking site and scheduled a payment of one dollar and called Sprint to advise them of the payment since there was a note on their website saying schedule a payment to avoid interruption of service. When I called customer service and explained what happened I was initially asked if I was calling to set up a payment plan. I actually laughed then explained no I didn't need a payment plan for 27 cents, I was calling to let them know the payment would be posting from my bank in a couple of days. I was placed on hold while he checked to see if this was going to be an issue. When he got back on the line he said he would have to call me back the next day to let me know if everything would be okay with the account. So I said surely my service would not be interrupted over 27 cents. He said he it could either be interrupted or sent to collections since it was past due. I said "really you would interrupt my service or send me to collections over 27 cents". He said he would have to call me tomorrow to let me know for sure. I told him that to put a note in my file that if my service was interrupted or my account was sent to collection I would be cancelling my service. I wished him a good day and hung up. Almost instantly my cell phone rang and it was the Rep asking if all my issues been resolved. I said no they have not. You're telling me that I could lose service or be sent to collection for 27 cents - no way have you resolved my issues. He said well I won't know if there is a problem until tomorrow, I said that was unacceptable and asked him again to make a note in my account that if either of those things happened I would be cancelling my service. He asked if I wanted to speak to a supervisor. The supervisor came on the line and it was pretty much the same thing. He went on to explain that the account was 10 days past due (again we are talking about 27 cents) and that by tomorrow it could be flagged for supsension but it would take 5-10 days for that to happen and they should have the payment by then so everything would be okay. I could not believe what I was hearing - so I thanked him for his explanation and let him know that I understood that they had to do what they had to do on their end, but if my service is interrupted or sent to cancellation I would be cancelling my service. Mind you we have been with them for over 10 years and always pay our bill on time. I actually expected them to say they would just carry the 27 cents on to the next bill. So I was baffled at what I was being told. They send me text messages soliciting things I have no interest in but you can't text me to let me know my service may be interrupted over 27 cents. And this is how you treat good customers - wow!

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3:29 pm EDT

Sprint poor customer service

People, please stop using Sprint! do you not watch TV or listen to the radio? they have been rated the worst cell phone company, based on contracts, and customer service.Look how they canceled all those customers, for their repeated complaints, what does that alone tell you? its always on the news, what garbage they have now done to customers, the only way to stop Sprint, is to stop feeding their piggy bank. There is plenty of other good providers, take the power from Sprint, by not giving them buisness.

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Drop Sprint
San Antonio, US
Nov 04, 2013 7:14 pm EST

I have been a customer with Sprint for over 14 years and when I called to see what special deals they had for long-termed customers one of the managers said she was not going to offer me anything they were not already offering anyone else! Sprint has the worse customer service and they cannot seem to correct their mistakes without having to impact us/the customers.

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Shirl Akers
Cox's Creek, US
Dec 11, 2008 9:40 pm EST

I was almost a returning customer today! As I waited in line at the Sprint store, I remembered why I left them the last time. I drove from out of town and waited at least 45 minutes while two employees assisted others. They didn't appear t0 know what they were doing as the customers became impatient. A third employee just stood there at his computer and scanned the area for at least 30 minutes! When another customer walked out, I did too. Thank you anyway. I will stay with my current carrier. I only thought of returning so that I could get an employee discount and use a cool phone someone gave me. It's your loss...

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jimhi
Cumming, US
Jul 03, 2009 3:22 pm EDT

After dropping my BB Curve I went to the local authorized Sprint service store and ordered a replacement -- so far so good. The replacement arrived 2 days later and I went to the store to have the memory switched out and the replacement activated. This is were the fun starts. I (and 6 other people) waited for 2 hours for the tech to return from lunch. Upon her return, we got to watch a cat fight between the tech and the store manager. Then the tech broke the memory card slot on my replacement phone. Not wanting to put up with this anymore I took the broken replacement phone home and called Sprint to see what my other options were. The rep on the phone was very apologetic and but apparently there was now a backlog for Curve's and it would take a 2 to 3weeks to get another one. So, the rep "worked some magic" and the next day a brand-new-in- the-box Curve is delivered by Fedex. I called Sprint to get instructions on how to return the broken phone and I was told they would send out a "return kit" which was a pre-addressed, postage-paid, padded box. One week later the package from Sprint arrives but the pre-addressed, postage-paid, padded box wasn't empty -- it had a refurbished phone in it. I called Sprint and made them aware of the situation. They instructed me to put both the broken phone and the new refurbished phone in the box and send them back. Then my next bill comes and they have charged me for a new Blackberry Curve to the tune of $600.00. I called Sprint and was shocked to find little if any documentation on their end of this situation. Luckily I took pictures of the phones in the return box and of the mailing label with the tracking number. It took me 2 billing cycles to get the charges for the phone, late payment fees, and interest reversed.

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Livcio
, US
Dec 09, 2009 2:51 pm EST

I was in need of a new phone and eligIble for an upgrade. The phone I ordered was put on back order. After waiting a while for that one we contacted Customer Service and cancelled that order. We were told that we would get a better deal if we ordered the next phone online. So, we did that. Then received an email saying that we needed to contacts Customer Service, which we did. Something went wrong with the online order so we were told to order the phone again. From then on it was a complete nightmare! A series of ordering then being told to contact Customer Service because they needed more infomation before shipping my phone, cancelling yet another order... it went on for a little over 2 weeks. I doubt we talked to the same Service person twice. Had to recant all our information and try to get them to understand our story over and over (it would be nice if we could speak with people who understood English).

We finally received the phone I ordered to replace the one that was on backorder... we have since received another one of the same phone...we had to wait for a return kit for that then pack it up and ship it back... today, a full month later we just received the original phone that was on backorder and supposidly cancelled in the beginning.

I have been trying to get on our online account to see just what is going on with the billing of all these phones that were sent after being told the orders were cancelled...can't get on our account. Tried to talk to live chat, but was told by "Gerry" to just try again later... WHAT'S NEXT SPRINT A LETTER TELLING US YOU'RE DROPPING US?

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Trobers
, US
Aug 01, 2011 9:18 pm EDT

Poor customer’s service. Deceptive marketing and business practices. Early Termination Fees with no grace period. I have been with Sprint for over 11 years, and they offered a discount of 10% if I had an AOL email address. I asked the Rep. if this would extend my contract, and he said no. So I get the email and it says 2 year renewal and a few lines below it says “contract extension: no”. So I believed the Rep. when he stated that it would not extend my contract. They put in special notes all the time.

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madmax
, US
Dec 12, 2011 8:30 pm EST

cancelled one of my lines and paid cancellation fee plus that months Oct ’11 bill. I wanted to swap phones as well due to my Blackberry malfunctioning I couldnt afford another at that time. Customer Service had no knowledge of how to swap it took a week of communicating with customer service. In trying to swap the previous line was never cancelled due to waiting for end of bill cycle which was OCT 19th.
O K hear now both phones were turned off I didnt have a phone I demanded they swap back to my broken Blackberry eventually cancelled service completely they stated we cant cancel line till billing cycle is over.

I eventually switched to cricket; Sprint charged me another month of service when I totally requested service be cancelled. Sprint robbed me out of another month of service when I clearly request my service be cancelled after I previuosly cancelled my extra line. I was with Sprint for two years with everything plan. Now they’ve stooped to cheating people out an extra month of service when cancelling.

I walk into a Sprint store on Thursday and order a iphone 4 for my daughters birthday on Saturday. Sprint store says no problem we will get it here tomorrow (Friday), we’ll call you about 11am. Guess what call I got at 11:30am…that’s right they didn’t deliver it and there are no deliveries on Saturday. Now they want me to wait until Monday for the phone to come in. The store is taking no responsiblity and when I call Sprint direct they just give me a song and dance about how once the order is placed they can not do anything about it.

They can not even cancel the order knowing that I am willing to go to another further away Sprint store and get the same phone. I have been with Sprint for more years then I care to think, and this is the way they reward loyalty. Sprint phones…love em, Sprint coverage…love it, Sprint customer service…absolutely sucks. And they don’t even care.

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angry customer
, US
Dec 22, 2011 11:54 pm EST

I was a Sprint customer for over 10 years and recently had to cancel my service due to outages. My husband is a surgical nurse and actually missed a call-in due to tower maintenance that they were doing and have been doing for almost 2 months now without any explanation as to how long it will take to fix. I had to talk to them for 2 hours to finally get someone to tell me the buy-back program would take care of my ETF as it was something I was DEFINITELY not paying due to the fact that I was only cancelling because my husband HAS to have service. I received a confirmation email and she noted that I might even have dollars left to go towards my final bill.

I went into the store, gave them the confirmation and they actually processed it incorrectly. They processed it as a “recycle” and told me that I was all taken care of (bill included) and even had a $90 credit. I confirmed and re-confirmed with her that I had a $0 balance on my account and she said I had to spend the $90 in the store that day or it would go away. I bought 3 iPhone chargers and went on my way. I recently received a final bill for all of the credits and service. Apparently the girl processed incorrectly and the $90 credit could’ve went towards my ETF. I called customer service and they were downright awful.

I can’t believe this company still has any customers. They stated there was nothing they could do since it’s been more than 14 days since I “purchased” the chargers (it’s been 18, just got the bill today) and I was now responsible for the full balance. I find this alarming for so many ways aside from their ridiculous dealings on the phone in that I’ve had them wipe complete $185 bills away before and now they can’t help me with a credit for their mistake? Also, to charge me ETF when it’s been reported several times (even their own employees in my area) that we are having major service issues.

I have lost all respect for this company and hope that enough people read these posts and stay far, far away from them. I know that no company is going to be 100% easy to deal with but this company should be ashamed. To have a customer service team that can literally get on the phone and yell at you and do everything they can to weasel their way out of doing the right thing is beyond horrible. I can’t believe I was so loyal for so long. I would rather pay extra every month for my “unlimited data” with any other company than ever deal with them again. I hope they lose enough business they decide to come back and have some dignity in the marketplace by actually serving their customer base.

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ItsMichaelNotMike
San Francisco, US
May 20, 2010 11:45 pm EDT
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While yours is an old post, just want to say that 18 months later things have not changed. Like you in December 2008, yesterday I too was "almost a Sprint customer, again" (I had left Sprint in 2004.)

Back then I left Sprint because CSRs were rude, uncaring, conniving and liars. On reading the year-2010 Sprint complaints I can see Sprint has not changed.

So thank you everyone posting in here and CB for reminding me why I left Sprint 6 years ago and giving evidence that the CEO's "apology tour, " the commercial airing on TV, is not sincere.

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10:13 am EDT

Sprint scam

I purchased the Sprint phone on Monday, 05 May 2008. I should have received the rebate by Monday, 11 August 2008. I repeatedly submitted the rebate request and each time Sprint claimed the requested was never received. After submitting the request numerous times via mail, fax, and email with the company continuing to claim the request was never received I began filing rebate complaints againt Sprint in March 2009 and I still have not received a rebate check. Sprint has lied to me and the Better Business Bureau about this matter. This company has no intentions of sending the rebate check and that is fraud! As of Sunday, 10 May 2009 I have filed a rebate fraud complaint with the following agencies and will not stop until I receive my rebate check and three months free service.

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5:47 pm EDT
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Sprint worst customer service

I bought an extended battery from sprint online. After receiving it, I saw how bulky it would be and no longer wanted it. I contacted sprint online's customer service. After giving them my name, address, ssn, phone number, order number of the product, I was then asked my account pin number that I had set up 8 months ago when I bought the phone and never used since. After not remembering it I was told to contact them again when I do. So despite having all that previous required info, I couldn't be helped because I didn't remember my pin. I then called them up and the rep on the phone texted me my pin. I told her I would like to return my battery and she said she would send the return kit and once the battery was received by sprint they would refund me my money. I get the return kit and do everything it tells me to do even sent a copy of the bill - which wasn't in the instructions - just in case they say they need that in order to return my money. So a week goes by, i look at the tracking number and it shows sprint received their battery back. I then checked my bank account and see that my money had not been refunded by sprint. I went back to MySprint online and sent them the question asking them where is my money. I filled out my name, address, account pin, etc. I get an email saying that they couldn't find my phone number stated on the form. Apparently, the auto fill listed my google voice number instead of my sprint number. Of course this was a monumental, impossible task for sprint to overcome and they had to halt everything before continuing. Because they couldnt find my number after being given my name, address, and account pin. Noooooooo. I then emailed them my number and demanded the run around be stopped and my money returned. I then get an email from them. And what do you know? They say they need a scanned copy of the bill?!?!?!?!?! Which I already provided! I am now waiting on their next lie/excuse to not refund me my money. They are crooks.

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Valerie
Valerie
, US
May 20, 2008 8:57 am EDT

Sprint is charging me for a product that does not work. I have been having issues with my Internet card from the first month I was with Sprint. Sometimes it took me three or four tries to connect or sometimes it would stall or boot me off. Finally, they sent me a paper in the mail stating to download this new system it would run faster. Well I downloaded the new system and it was faster but it only let me log on for 10-15min. for about a month then it stopped working completely. I took it to the store they said they have had problem with this old card and ordered me a new one. When I got the new one after waiting one hour and fifth teen minutes be serviced the customer service worker only handed me the card nothing else. I asked how I was suppose to get it to work with any installation directions he wrote down some numbers and said when I put the card it a box will pop up asking for these numbers. I asked did he have a CD like my last card he said no. Well of course when I got home it did not work. To make a long story short, I have been to the Sprint store four times, have called all of the stores in Columbus, have talked to customer service, technical support, sales, accessories and the cancellation department and everyone is giving me different stories. The store states that I should be able to go to a WI fi spot and download what I need to make my Internet work. Most of the phones rep. state that I need the CD to download on my computer to have access to the card. I have been to Wi Fi spots have did each and every little thing they asked me to do to make it work and it does not work. I have requested the CD to be sent to me every department said they dont have it some department say they no longer even have the CD because its an old card. The stores are not Wi Fi so I cant pull up the Internet in their to show them that no website exist to download the software. Some rep. told me I was out of luck they gave me an old card that has no software to it anymore and my card was never going to work. I pay $60 a month to Sprint for this service that I am not receiving. The cancellation department told me I would still have to fulfill my contract even if the card does not work and I could keep getting another one through insurance but there is no software that can make it work. I was offered an upgraded card that came with software if I paid $150 and signed a two year contract. So basically I'm stuck with a service until Jan. 2009 and I am required to pay $60 for equipment that no one seems to know how to make it work.

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Bernard
, US
May 04, 2010 3:17 pm EDT

I experienced the worst customer service when directed to a Sprint supervisor. After calling several times, having trouble with my phone, the answer I got was "there's nothing we can do." I have been a loyal Sprint customer for over 5 years. All I wanted was a phone that works and the tech support told me that the phone has issues that the company hasn't been able to resolve. Sprint was unwilling to help me with my phone issues and said I'd either have to purchase a new $300 phone or end my contract and pay $200. For someone who has been with Sprint for so long, I would expect better service and a little more help than "sorry, nothing we can do." What an awful way to treat your customers. I am truly disappointed.

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samiya2
, US
Oct 25, 2011 12:18 am EDT

These people are pathetic..they lie to your faces and deny everything you claim that they told you when you were signing up for their service.. WORST SERVICE EVER! NEVER EVER GO WITH SPRINT! NETWORK SUCKS AS WELL! NOT HELPFUL AT ALL!

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JaGuaR530
Yuba City, US
May 02, 2011 2:40 am EDT
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I agree, sprint shows no respect for their subscribers. their lack of professionalism and care for their customer is leading them to a guranteed failure in the future. i had sprint for seven years and i canceled all my five lines because of their customer service. Now i have Verizon, i might have to pay ten twenty dollars more but i get better coverage and service. and I think its all worth those extra ten dollars per month.

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malfunction_junction24
Nashville, US
Nov 16, 2010 6:52 pm EST

I had the same issue with my phone last year. They wouldn't let me talk with a supervisor or tech support. Kept hanging up on me. Finally after an hour of trying, I got through to a supervisor and he wanted me to buy another phone, without even letting me use my insurance/warranty to replace it. Horrible service.

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Andrew Collins
,
Aug 02, 2008 12:34 pm EDT

I am done of this! I cant take it anymore!... "Thank you for calling Sprint, my name is Andrew Collins (not a real name because I dont need to reveal my personal info), what can I do for you today?".
This is my everyday greeting when I login on the line to speak with a lot of customers for further assistance.
I will start by telling that I am located in Argentina and you may ask: how do somebody from Argentina assist me when I call? That's because of your currency. If you come to Argentina with all your money everything is more affordable for you. That is what a company like Sprint (like Cellfish, like many others) do. They hire different local companies (call centers) all over the world because the labour is cheaper for them as they provide us the opportunity to work (but they don't care about that, what they need is to pay the less than possible).
Now on the line we have to face a lot of different and hard situations. It is really stressful to be in a call center. Believe me people, I completly understand your frustration when you reach the wrong department or when things are not expected to be as you wanted. But you don't have any idea on the other hand what do we have to stand from some customers. It's completly unbearable. Some of you are more than annoying. I was reading a lot of negative opinions about our work and I won't protect Sprint because it's bulls*** really, but I would like you to know what do we have to suffer everyday from some of you.
First of all I can't understand why you guys insist on calling and calling and calling or e-mailing when you know that over the phone or e-mail you won't get any answer. If I were one of you I will go directly to the store or somewhere to speak with a representative face to face. That is what I did yesterday when I knew that something was wrong with my cellphone's personal information, for example (even though I spent a total of 2 hours to go and come home again). You do everything over the phone and if someone advice you to go personally to the store you inmediatly get upset because is soooooo far (1 hour from the place you are located or even less!). When I go to work everyday to hear you and speak to you I spend 1 hour to go to work and a little less than an hour to come back home... Of course some of you don't have any idea about responsability and how to be an active person. If you want something to happen you must go for it! not to cover yourself behind a stupid phone. My God! You can't be so LAAAZYYY!
As you do everything over the phone as well you buy over the phone too. You order phones like if they were pizzas, guys! and then if you don't like it you can return it just like that, and then you are refund for that!... Unvelibeable! I don't understand how can you be so spoiled by this company!, not just for that, don't forget all the special discounts you have to get the most expensive phones. You all would die if you travel to Argentina. Here when I decided to buy a phone, like I did with the last I bought last week, or the one that I had 2 years ago, I spent a month before I purchase them to think wich was the one that I really like and the full price, to be sure how much will I have to pay. Anyway we don't have all those benefits that you have, so for us even the most incomplete phone is expensive. And guess what, if we don't like it we can change it within the first 30 days but we cannot return it expecting to be refund, that's unacceptable, once you get a product you must keep it or change it. Once you paid you won't see your money back ever again, and I think that is the way it must be actually, because you can valorate what you got. But different cultures, different lives...
Despite on the fact that you are able to get phones (sometimes even for free! how can that be possible!?!) you are extremly stingy. You want everything for free, you don't want to pay for anything, and the world is not like that guys! Open your eyes! If you want something then you MUST pay for that! That is what we call effort! How is it called for you?
I admit: Sprint customer service sucks! I repeat, I am not writing this on behalf of Sprint but is not our fault there are like 80 (yes! I am not being sarcastic with the amount) different departments for every special issue. Is not our fault when we tell you that we are not able to work on the order because it was placed in another department. Is not our fault that another agent transferred you to the wrong one and is not our fault that you have choosen the wrong phone, you must have thought about it before purchasing it. If you figth over the phone with an agent you are going to the wrong way. There is no need to get upset with one of us about our questions, work, or humiliate us because of our nationality or english level. That way you are stimulating the agent to do everything possible to finish the call and not to hear you ever again or help you. Be more intelligent if you decide to speak to a representative.
I hope you can understand a little bit more our reality (although I have more to say, but I don't want this to be so long), because we must understand yours everyday.
"Thank you so much for calling Sprint and have a nice day!"...

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5:09 pm EDT
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Sprint charging monthly fee in advance

My monthly fee I pay to Sprint is around $60.00 a month. When I first began my service contract with Sprint, I had to pay $120.00 for Sprint charges a monthly fee in advance. What I was told was that I would not have to worry about my last bill when I decided to switch my carrier. I still continued to use Sprint after my 2-year contract was up, and I had to change my plan to Seasonal standby for I was out of country for two months. When I came back to the states and tried to switch to my original plan, I had to pay another $120.00
What they explained to me was that every time a customer changes one's plan, the one has to pay a monthly fee in advance. Sprint has not returned my very first 'monthly fee in advance' to me, why do they apply that 'month in advance' rule to me? Basically Sprint owes me $60 + $60=$120.00. This is completely wrong! No matter how many times I talked to customer service, they are on auto piot by repeating 'A customer is supposed to pay a monthly fee in advance whenever one changes plan.' I am very disappointed with Sprint, hence switching to AT&T.

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11:34 pm EDT
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Sprint change of account name leads to unauthorized change of plan

the account was originally under my brother's name, so i went to this sprint store to get it under my name. I stated very clear that the only change i wanted was the change of the account holder's name. The staff also made sure to tell me that the ONLY thing being changed was the NAME, NOTHING ELSE. For some reason, now i get my first bill after that, to be surprised by a change stupider than i can think of, which was a complete new Contract, a complete new Plan. SERIOULY? If you think about it, if they would have told me they were changing all OF THIS, do you think i would have agreed for my BILL to INCREASE? i called sprint many times, and spent HOURS, yet they can't even solve a problem that was a result of an employees' lack of explanation. It is pretty obvious to me that the employee that attended me was interested in making a commision for a NEW ACCOUNT, and not to solve my Change of account holder's name. In other words, i wouldnt be this STUPID to change my account holder's name, if they would have explained this BEFOREHAND. i am pretty dissapointed because i've been a loyal customer for around 10 years :( *They literally promised that everything was going to remain the same except the account holder's name. i also have witnesses, i also never received ANY info/copy/anything/verbal warning telling me that my plan and it's price was going to change. Thanks. in less then 30 days im being charged $380 dollars, when i used to pay $120-130 a month. Total SCAM

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1:16 pm EDT
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Sprint poor service

I am leaving sprint as soon as I can, even if it costs me more! I have been a sprint customer for more than ten years. I have four phones in my family and want to upgrade to 4g on one phone. This change will force a new plan and additional cost for two of my lines (Doubles from 9.99 to 19.99 each). I get being charged more for the one 4g phone and I even get being asked to change to a (More expensive) data plan. What I don't get is how two lines without data or anythning special doubles in price. Nice. So the wonderfulness of 4g costs me 30-50 more per month when I already pay 135 monthly (With a 27% corporate discount!). Ridiculous. The terrain of the 4g environment will change in time but I won't be with sprint.

No matter what.

I'll gladly pay more just to be with a new provider. Sure, they might all be the same and I may even pay more monthly. But it won't be to sprint.

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ambiekay
Topeka, US
Jun 03, 2011 9:27 am EDT

because its smarter to put every line on a family plan isntead of seperate plans its cheaper. If you want more features you pay more..

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5:47 pm EDT
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Sprint lied to me about service and refuse to refund my money

I purchased a Blackberry Bold phone from a Sprint store in Santa Monica the day before I left to move to South Africa. I specifically told the store salesman that I would be in a remote part of South Africa and needed an international phone compatible with South Africa's phone networks. I said I needed a fully functional Blackberry because I would need BBM, internet, etc. (all the things you buy a Blackberry for, in essence). I also told him I wouldn't be signing up for a contract, as Sprint does not offer service in South Africa, so it didn't make sense to opening up a new contract, so I would have to buy the phone full price. I was assured by the salesman that yes, the phone would work perfectly well in South Africa, and yes, all the Blackberry capabilities would be fully functional. All I needed to do was to put a SIM card in for the South Africa network and all would be great. However, when I arrived in South Africa, I found two things. First, the phone did NOT work as promised (it is NOT compatible with South Africa's networks, and it ONLY works properly as a Blackberry in the US with a US Sprint contract), and second, that in order for it to work AT ALL, I needed to activate it first in the States and could only do so if I signed up for a Sprint contract. Funny, that was NOT what the salesman told me. In fact, he told me the complete opposite.

I contacted Sprint via email to let them know the problem, and they told me that they were sorry I was misinformed and that since it was within the 30 days, I could return the phone to the original phone for a refund (minus, of course, restocking fees). I told them I could not return the phone by mail, as I live in the South African bush and do not have access to a nearby post office or a car to get to a post office. I told them I would be returning to the States in January and could return the phone then. They assured me that I should have no problem returning the phone, even though it was beyond the 30 days, because of my situation. I never called the store or Sprint during this time because I had NO WORKING PHONE!

I returned to the Sprint store in January and was informed that they refused to take the phone back because it was beyond the 30 days. They did not care that I had been assured that I could do so by Sprint, or that their employee lied to me, that the phone did not work overseas as promised, and that was why I needed to return the phone. The employee, by the way even recognized me, said hello when I walked in, and said that he remembers the conversation we had about the phone, but did NOT admit to lying to me about it. I spoke to the store manager, who stated that because the phone could make phone calls, it was fully functional, and they could not take it back. I reminded him that it could make phone calls ONCE IN A WHILE, and that those phone calls were often dropped if they even went through, and oh, by the way, I bought a $450 BLACKBERRY because I needed a BLACKBERRY, not a crap phone that I only wanted to use for phone calls. I specifically bought a Blackberry because I needed all the Blackberry bells and whistles, and THEY DID NOT WORK IN SOUTH AFRICA! Again, the manager refused, standing by his statement that it was past the 30 days.

I have since contacted Sprint several times about this in hopes that they will contact the store and force them to refund me for their misinformation and mistakes. They have refused. Sprint has simply pushed me around from one representative to the next, and with each I've had to retell the story and once again get pawned off onto another representative who says they will contact a supervisor and handle this. As of yet, nothing has being done. The last person I spoke to said that again, because it is past the 30 days, they can do nothing, and that she will send me an email form I can fill out with details of the situation, which will, considering the rest of my experience with this situation, do nothing but waste more of my time.

There is something Sprint certainly CAN do that they refuse to do. This company makes MILLIONS of dollars every year. They have a customer with a LEGITIMATE complaint and who has been jerked around for MONTHS now with no resolution. The company and store can absolutely make an exception to their 30-day rule, especially since I have been contacting them since a week after I purchased the phone to let them know about the problem, and told them right off the bat that I could not possibly return the phone within the 30 days, and ESPECIALLY because they told me that that wouldn't be a problem, and that this whole thing is a result of one of THEIR stores lying to a customer and then refusing to take responsibility for their actions. Keep in mind, up until that point, I'd been a Sprint customer for ten years. Clearly they aren't too keen on customer service and taking care of loyal customers.

It is now almost six months since this debacle began, and I am still stuck with an expensive phone I cannot use, and a company that refuses to take responsibility for their poor behavior. I highly recommend that anyone who has Sprint service never go to the Santa Monica store. I also recommend you get a different wireless provider, as Sprint has some of the worst customer service I've EVER experienced.

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Sprint horror of the sprint's new customer

To whom it might concern: I would like to share my extremely bad experience I had with Sprint customer support and also with Sprint retail consultant MR. Corinthian Brown of Sprint store on 655 Third Avenue, New York NY 10017.I bought the HTC Evo from Sprint on Monday, April 11, 2011. I LOVE the features the phone offers but it has a huge flaw: the phone doesn't accept incoming calls nor text messages and it all happens randomly so I could never be sure if someone called me or not. Whenever my boyfriend tried calling my cell phone he would get a message that the number was disconnected. I called customer service numerous times and tried to solve the issue. I updated the phone as I was asked to do by the customer help desk. Unfortunately nobody was able to help me, I even spoke to a supervisor but she was not able to help me with my issue and suggested I go to a Sprint store and have the problem fixed there. I was so upset with the phone that I was ready to return it, but unfortunately I lost the original box. On my day off, Saturday April 16th, 2011 my partner, Vasyl and I went to the Sprint Store on 3rd Avenue. I explained to Mr. Brown my whole issue with the phone and he REFUSED to help me after performing a quick check of my record on his computer. He said nothing was wrong with my phone because he was able to call my number via his work phone. He REFUSED to touch my phone or run any tests on it! He said that if I was able to receive HIS phone calls that means that the phone works good and there is nothing wrong with it! I tried to call my cell from my old phone number and I couldn't reach my Sprint number at all. In the meantime, Vasyl was standing RIGHT NEXT TO ME and when he tried calling my cell he got "the number is disconnected" message. My partner tried to pass his cell to Mr. Brown to let him hear the message but he refused to check it and instead turned his face in disgust and started making very homophobic comments to his coworkers. To make things worse Mr.Brown just laughed at my situation and the whole experience was ended with lots of homophobic comments and ironic smiles passed between Mr.Brown and his coworkers. He also called the customer service while laughing at my situation and making some very mean and unprofessional comments, this time lauder... It made me very sad. Not only was I able to get proper treatment as a new Sprint customer who has a big problem with his cell phone but I was also treated very bad as a human being. I cannot understand why was I treated this way and why can't my issue be fixed? Why can't no one help me? I am stuck with a phone that doesn't work properly and a company that treats its customers with disrespect and its coworkers are full of hate.I made an official complaint with customer care department, but nobody even asked for the name of the consultant I spoke to!I would like you to read my letter and try to fix the very mean and discriminating behavior you encourage in your company. We live in a country where people are free to choose the person they want to be with, either it is a man or a woman. I chose a man... We are free to chose a cell phone carrier, and in this case I wish I had chosen AT&T or Verizon or even Metro PCS over Sprint.Please read my complaint and do something with both, my malfunctioning phone and homophobic consultants.Thank you very much, Gabriel Wilamowski347 793 0630

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Sprint lies

On the evening of January 15, 2011. I stopped in the Sprint Store, Rockaway Mall, Store # 2031.Rockaway, New Jersey. I just wanted to know about the prices and service they had to offer, because I was considering changing services.

Arsen Mirochnik, the store manager, quoted me a good price for more services than I was getting. I told him that I would return as soon as my current contract was up. I didn't want to pay any cancelation fees. I only had a few more months left on this contract. He assured me that there would be no cancelation fees if I signed up now. He would take care of it. I now have 2 signed statements from other customers who overheard his promise.
Repeated attempts have failed to resolve the problem. Arsen refuses to return my calls and he is never available when I call. Even several calls to Sprint's customer Service fail to produce any results.

I feel something is wrong when a store manager has to lie to obtain business.
And what can I say about a company that doesn't resolve a situation.

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Sprint false advertising

I ordered a cell phone with "unlimited" pictures and text service. I can take pictures but if I send them or recieve them I get charged for data use. And the charges are outrageous. This is not what is advertised on line for the service I ordered. I will be returning my phone and demanding that I not be charged for early cancelation. I'm not quite sure how they can get away with charging for this "unlimited" service but I plan on finding out!

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ambiekay
Topeka, US
Jun 03, 2011 9:32 am EDT

it is unlimited picture messages. Picture messages arent charged because its included in the plan. it does use data but your not charged for it. your accessing the web another way by either openining the browser clicking on links or downloading if your being charged.

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pobarjenkins
Minneapolis, US
Mar 31, 2011 6:07 pm EDT
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Unlimited texts and pictures is not equal to unlimited picture messages. Sounds like you got confused.

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Sprint trickery in contract terms

Don't be tricked by SPRINT! There are a lot better phones and plans than Sprint. I lost my job & tried to cancel my service mid-term (March) and pay a contract fulfillment fee of $150. The representative told me if I kept the service until October I wouldn't have to pay the early termination fee. Guess what! In October I tried to cancel after paying for an additional 6 months and they told me I'd still have to pay an early termination fee if I cancelled anytime in the next 24 months! This is NOT what they said when I signed up. I signed up for one year. They are crooks and their phones are garb age (especially HTC which I couldn't even use)

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Sprint non working products & poor customer service

I have been a customer of Sprint for Over 10 years and There is no Good Customer service with them and they dont care about You and they pass the buck and play the shell game and transfer from one to another person with out resolving the Issues, I have tryed to get a Hold Of Dan Hesse The CEO of sprint at [protected]@sprint.com with no Luck and Manger Robert Parker has my acct looked down and the first 5 times I had talked to him he Refused to let me know who was his boss and Acted Like He was Mr sprint, I have Been through 3 of there new computersThe Dell z11 Inspirons with the pre Chipped Air card They Dident work right and the 1st one wouldent turn on after 15 days at all and was returned to the sprint store The 2ed one had problems with the System restore and I had to Restore the comp at least 4-5 times so i took the 2ed computer Back to the store, I am Now on My 3rd Dell /Sprint Laptop and it is starting to have problems, I have Also had problems with There cell Phone service and My Blackberry with data Services not working and Have had to go through at least 3 of there Blackberry Phones and have had To have the trackball replaced at least 5 times i have try to get this resolved with sprint for the Past 3 months and they keep giving me run around and passing me on to someone Else I have called Them to Get this resplved and have been on the Phone for hours and hours and has even totaled in to days and weeks Ive Spent on the Phone with sprint reps trying to get This resolved I AM A DISABLED AMERICAN and Its not right for a major company to take advantage of the disabled if you have had Problems with Sprint Please Write a complaint and emal Dan hesse at [protected]@sprint.com, THIS IS NOT SLANDER ITS THE TRUTH ... AND AS AN AMERICAN I HAVE THE RIGHT TO FREE SPEACH AND TO TELL THE TRUTH, Thank You WW from WW TATTOOS

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JoeConsumer69113
, US
Jul 20, 2011 9:18 pm EDT

Dell issues are handled thru Dell not Sprint. I agree with hbgguy11 that it may just be user error. I say this by seeing all the mispellings and butchered grammar in the post. Just an observation. I do not mean any disrepect to other "disabled Americans".

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hbgguy11
Harrisburg, US
Mar 27, 2011 2:52 pm EDT

Yeah just cause your phone/laptop doesnt do a specific function that you want it to do doesnt mean you need to return it maybe it just isnt capable of doing that or maybe its user error good luck speaking with the ceo of sprint.

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Sprint charged us fees for non-returned equipment, even though we had a signed postal receipt

My husband has been a sprint/nextel customer for 12 years. Recently, his phone broke. Sprint finally agreed to send him a replacement phone, but instead of sending a nextel, they sent us a sprint direct connect, which we don't have service for in our area. After 2 weeks' of arguing with them, they finally allowed us to return it and sent a nextel. I sent both the original broken phone and later after we received the nextel, the sprint direct connect phone back to them in the packages provided. I sent both "return receipt" and had gotten the signed slips for them back where sprint had received them. 2 months later, my husband started getting $150.00 bills for "unreturned equipment." we called them and faxed over the signed slips (Where they had signed for receiving the phones when they were delivered), and htey still denied that we ever returned the phones! Finally, after 3 months of this back-and-forth sh-t, a supervisor did issue a credit, but not because they were wrong. Only because they found an "inconsistency" in the e-mails they had sent to us. As far as I am concerned, this is not good enough! They need to own up to the sorry mistakes they make!

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Sprint sprint/boost harm a disabled veteran!

Regarding customer, Gary Kendall, Boise ID, phone number [protected].

Sprint Nextel Corp, Sprint Prepaid Group, and Boost Mobile LLC have unjustly turned off this disabled Veteran’s phone service where the bill is current and paid.

This disabled Veteran relies on his cell phone for contact with medical providers and emergency responders - even the doorbell to his building rings through to his cell phone. He could not allow access to emergency responders even if he could call them!

His caretakers cannot let him know they have arrived at his building or gain entrance to assist him.

His doctors cannot call him to let him know when his next treatments are scheduled.

Sprint/Boost’s agent has failed to properly record the payment.

The Veteran’s bank sent this automatic payment on time and can prove it was delivered within the Veteran’s contractual payment grace period.

Sprint Nextel Corp., it's subsidiary Boost Mobile LLC, and it's local agent Unlimited Wireless LLC, have all been totally unresponsive to this disabled Veteran's plea's for resolution and reinstatement of his phone service!

Turn this man’s telephone service back on and resolve your other problem’s without any more harassment of the Veteran!

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Sprint deceptive practices

In April of 2009, having heard that Sprint had a device that would allow me to use the internet while I was on vacation, I went to the local Sprint store to pick one up. I spoke to a salesman named Christian, and told him that I needed one for a month only. He said that was no problem, just return it within 30 days and I'd only be charged the $60 monthly charge for the month I was using it. He didn't say anything about any "cancellation fee", and I didn't read the fine print on the reciept I signed while waiting in line to pay.

I returned the device after 32 days, and the store accepted it without raising any issues about it. I got a bill later on for more than $170, which I paid, figuring that I was paying for the extra month (of which I'd used one day) and some miscellaneous extra charges, and that I was done with this.

Then a while later, I started getting bills from Sprint for over $200 over and above what I'd already paid. I contacted their "customer support" department and asked about this, and was told that this represented their "early termination fee" and it couldn't be waived; that I'd have to pay it. I refused, telling them that if they had a policy like that, they should have told me about it at the time of purchase (as I never would have agreed to that, and would have left without purchasing their device).

After that, I was contacted by a collection agency "West Asset Management" representing Sprint. I told them that it wasn't a valid contract but a bogus one based on deceit, not a meeting one based on a meeting of the minds between a willing and informed buyer and seller. They seem to have accepted this and stopped bothering me.

So then I started getting early-morning phone calls about this from yet another collection agency: "Enhanced Recovery Services". They have persisted in harassing me by phone on a daily basis for nearly a year. They have apparently reported this as a delinquent debt in an effort to impugn my (heretofore perfect) credit rating. I always pay my bills, but this is not a legitimate debt; it is fraud. I will never pay this bogus fee; I don't owe Sprint anything, and to knuckle under to this sort of thing is against my principles.

If they took me to court over this, I'm sure I would prevail, but they probably realize that as well, so they persist in this cowardly course, harassing me through third parties. What is needed is a class action lawsuit to make them stop trying to levy these unjustified fees on unsuspecting customers. I would be happy to assume the role of lead plaintiff in such an action, or to join the class and support it. Any attorneys interested in pursuing this matter are encouraged to contact me about it.

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Sprint I called 411 six times

Extremely upset with your customer service, since i have tried to halt my bank account, since i've lost my debit card. I have been a customer for the past two years and i feel as if 411 is usually reliable. I contacted your service to my phones knowledge six times between 1:02 a.m. and 1:27 a.m. on January 3, 2011. However your service after 12:00 a.m. is unreliable and i have two conversations (voice conversations) on my friends phones [protected] Matt Moore) proving that i attempted to contact First Financial Bank to close my account, through your employees, as a result that no one would steal my money. Although obviously I am upset that my account was not closed the first time, considering i obviously called more than once. Numbers 76029 and 37627 on your 1:27 a.m. shift were extremely rude and unhelpful. If i am to lose any money from this service my uncle Attorney at law Mike Ellis told me to contact him. If not i would really recommend better service to your employees. For your update i have sent everything to Mike Ellis proving what i have stated. If proof needed, i will be happy to copy anything i have recorded or taken on my phone, and send it to any address deemed necessary. Please avoid further annoyance in the future.

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Sprint roaming fees

My complaint is being punished because I live next to the Canadian border... I never call Canada... don't off the top of my head know anyone who live in Canada... so when I get roaming fees because I use my cellphone near my home or my sons home (who lives just down the road and suffers the same problem..) I don't think I should have to pay roaming fees when they advertise there excellent coverage across the country... but wait ..if you live near a border.. we will charge you extra for every minute you use your phone because you chose to live near the border and apparently our nearest cellphone tower in the state isn't as near as one in Canada...
Okay lets see if we as the consumer wait till we get our bill and see roaming fees and then have to figure out how to change our phone to only pick up from Sprint towers? So we pay for a phone and a service that apparently they don't provide... as advertised...
I'm not asking for something for nothing I'm asking for the service I pay for... there that's my complaint.

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Sprint illegal collection activity

I just got phone calls from this company on my cell phones whom I have on an a t and t account. I do not have a sprint account, nor have I ever had one...

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Kierlanar
Seattle, US
Dec 22, 2010 8:52 pm EST
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I used to work for RPM (Receivable Performance Management). It is owned by Howard George and he was fired from OSI collections. Contact your state AG office and file a complaint...they are violating the FDCPA and Howie was ALWAYS goodfor that.

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12:33 pm EST

Sprint rip off

Signed up for the Sprint "data Deal" of 69.00; the "agent" took me for the full cost of a blackberry, would not repair it without getting another 35.00 after

only having it one week; canceled my rebate when I canceled my account within the 30 days; lost about 300.00

total in fees and small print ripoffs;

DO NOT GO with this company or you WILL be sorry. I was with Verizon for 8 years and never had a complaint. Stupid me thought I would save $ on a Blackberry this way. WRONG!

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Valerie
, US
Nov 19, 2008 5:47 am EST

I signed up a simple shared 700-minute family plan at $69 + $20 for two extra lines and used only about 200 minutes a month. In the first month, I paid over 500 dollars for the phones, which they said were supposed to be free, and then $210 for the first month's bill. In the second month, I received $340 charge. Do you know what they charged for? This is an example: For my blackberry phone, after I removed their expensive $39.99 monthly data plan, they charge over $75 for data usage, saying the phone had used 2500 KB causal data services. If it was not a ghost that had magic to do it, it must be SprintPCS that makes fradulent charges. The phone could not even go to the Internet after the data plan was removed. I tried at least two times and verified it after the removal.

I called their customer service and talked to four representatives, they all recited one statement: all their charges are valid.

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Meco K
, US
Jan 31, 2011 6:27 pm EST

I'm being billed from november 29-december 24 & december 25-january 24.I payed a total of $154.72 on january 19 after resolving the issue with a representative, but obviously my new bill came out so it was'nt resolved.The bill was $641.79, i received credits totalling $487.07, leaving me a balance of $154.72 wherein i paid it.Now i have a bill for $171.45 due on february 14, still not correct i was informed i received insurance on both my cell lines so they charged me twice for insurance, why is that? So why did i pay for insurance on the 19 of january.The bill for on the 01/19/2011 was suppose to be $25.99+25.99+51.99+4+1+.69+7+$4.99+taxes totalling $13.83 based on my current bill, that would total to $135.48, my biiling cycle would start on the 25 of every month but in november it started on the 29 instead so its not a full month bill.This month i see $171.45 instead of 159.99 how i calculate it was $29.99+$29.99+$59.99+$4.99+$7+$7+$7+$6.70+$7.13.The adjustments was for terminating my contract which i still have and going to keep including keeping my insurances as always i've been with sprint since january 17, 2004.Also before they listen they telling you what's infront of them as if i'm stupid i know what i'm suppose to be paying for not someone telling me what's shown that's nuts after all the emails and calling still not resolved, if i cant resolve this im going to look for help else where in other places and make sure i have all my proof

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Oldfoxbob
, US
Feb 15, 2011 12:30 pm EST

I have a Sprint Data Card on a two year contract. It worked fine where ever we traveled. However it broke and I needed a new one. Sprint told me it was under warranty and to take it to a Sprint store which I did a couple of months later when I was able to do so. They told me its no longer under warranty and I need to get a new one for $200 some dollars. And I needed a new contract which limited me to how much I can use the net. When refused they agreed to allow the old contract to continue and send me a new card. Now they say that they cant allow the unlimited usage, and I need it for business. Screw them. I Dropped them and paid the $200 contract break instead of the $989 two year crap. Dont use Sprint!

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khloee13
Fort Wayne, US
Nov 23, 2010 6:47 pm EST
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they will not honor the rebate if you cancel the account. You have to return the phone to get out of paying for it...they are not going to let you keep it at the discounted rate for new customers

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vvnovember
Atlanta, US
Oct 09, 2009 12:40 pm EDT

Sprint charged me for internet use on a phone that was inoperable and had been reported to their insurance company as such. The Blackberry had major water damage and a missing ball. There is no way on earth the phone was used to access the internet. When I informed Sprint that their insurance partner has documented proof that the phone was inoperable during the time I was charged meant nothing to Sprint. I had even taken the phone to a Sprint service center prior to the charges, and they informed that the phone didn't work due to water damage (thanks to my teenager--separate story). The next month I was billed for this same phone. Never mind their insurance company's documentation, and never mind their service center's proof that the phone didn't work. They say I accessed the internet on it. Liars!

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cp09
Chicago, US
Oct 06, 2009 10:08 pm EDT

Agreed, they are now disconnecting all Blackberry users who use the phone to connect to the internet via the modem feature. They sell this service as a part of the data plan in their stores, they offer a download softwear to allow users to connect to the internt. then in the last 2 weeks they disconnected THOUSANDS of users nationwide and they will only reconnect if you ... get this pay them an additional 10-15 dollar a month over the plan that they sold you for this purpose in the first place. They are the worst kind of corporate ###. The hell with the MILLIONS of young people who have VERY limited budgets for their phone service and use their internet connections for school. They shut them down in the MIDDLE of MID TERMS!

What to do, write your story to your local states attorney in the state where you purchased your phone, tell every single one of your friends to do the same thing.

You entered into a contract for them to provide a service that they have refused to provide without additional money over the agreed contract amount. This is 1000% illegal. Lets get em!

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ripped off sprint customer
Caldwell, US
Feb 14, 2009 6:23 pm EST

Sprint is a rip off I’ve been with them for two years and when it came down to my contract being over with they told me that I renewed my contract which I never did…. I told them why would I do that when all I’ve been trying to do since I gotten service with these dumb ###s is get out of it… since I first got my phone all I’ve had were problems, my first months bill was over $400.00 I call and asked why was it so high they simply said that I was charged a month ahead, so I paid it… a couple days later my phone was disconnected, so I when to the store where I purchased my phone and asked the women who sold it to me why was it disconnected when I just paid this $400.00 bills, she had no answers but called sprint for me and they told her I called and disconnected it…. That was the first of many problems that I had with these ###s, since then I’ve gone through 5 cell phones, the first one was the upstage phone. It would over head and I would get really bad headaches form using it. So they sent me another one that didn’t work at all, I call them they had me send it back, and I got the new phone once again I had problems with it so they ask if I wanted a different phone, I told them as long as I don’t get charged I was fine with a different phone so they sent me the cheapest phone they had but I was ok with it just as long as it worked… anyways if I listed all the problems I’ve had we’d be here for days so i’ll just end it here with a ### you to sprint and have a bad day….

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jpad
nashville, US
Dec 15, 2008 8:33 pm EST

i have the same problem. i told sprint that i wanted a phone with calendar that syncs to outlook and a full keyboard. they said blackberry was only option. i told them that i didnt want email/internet/data plan, just texting, phone and calendar. they assured me it would be fine. Now, I've gotten two ridiculous bills with over 1o0 of data charges. I went through several customer reps on the phone for two hours. They give me three different excuses before telling me that syncing MY phone with a USB cable on MY computer costs me in data usage!

That's like the cable company charging me for watching a DVD on my televsion!

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carlos
beaware, US
Dec 04, 2008 8:46 pm EST

That would explain it then. You tried after the removal, knowing there was no data package, to access the internet. Hmm, what do you think Dr. Watson, was it a ghost? Obviously that's why there were data charges. Just because you remove a data package it doesn't mean you remove the internet. You would have to request to block it altogether for that. Even if it didn't work when you attempted to use it, it might still work for other services or tethered from the internet because you didn't block it. Which of course would be in your contract, that I'm sure you've read in it's entirety. Then, assuming you overlooked this and checked anyway, that doesn't explain why you would check a Second Time and incurr more data. Mighty fine logic, if you ask me.

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ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Sprint?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sprint Customer Service. Initial Sprint complaints should be directed to their team directly. You can find contact details for Sprint above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Sprint. Discuss the issues you have had with Sprint and work with their customer service team to find a resolution.