The complaint has been investigated and
resolved to the customer's satisfactionResolved Springs Values — Poor Customer Service
resolved to the customer's satisfaction
A simple request to stop delivery of the “Springs Values” weekly to my address has proved unsuccessful. Unfortunately, customer service at The Gazette is non-existent. The Springs Values weekly is a collection of ads and sales by King Soopers, Albertsons, and Safeway grocery stores, which are delivered weekly to subscribers of the Gazette. However, being a retired veteran I shop for groceries at the Ft. Carson commissary, which saves our household over 30 percent in grocery costs.
On April 1, 2009 I spoke with a customer ser representative named Kathy at 3 pm and explained my reasons for having deliveries of the Springs Values to my home stopped. First, because I never shop in those stores and second it is a waste of resources for the Gazette. Each week I simply pick up the Springs Values from my driveway and without opening it, I put it directly into my trashcan, so essentially The Gazette is putting trash in my driveway. After my explanation, Kathy assured me that the notice of cancellation was posted in the Gazettes computer and deliveries of the Springs Values would cease.
Since then I have spoke with Sarah on April 8, 2009, and William and his Manager Jessie on April 15, 2009, and each time I was told that everything in their power was being done to stop the Springs Value from being delivered to my house. I went on to tell Manager Jessie that if more Springs Values were delivered to my house in the future I would cancel my 15-year subscription. Sure enough, the following Wednesday the 29th another Springs Values was again delivered to my home, after which I immediately called The Gazette and cancelled my daily subscription. Yet even after receiving a refund for cancelling my subscription the Springs Values is still being delivered to my home. I have since spoke with Manager Jessie who is clearly completely powerless in his position as customer service representative.
Moreover, if Manager Jessie were performing his duties in a professional manner, he would have followed up with those who are responsible for seeing to it that “stop orders” are promptly initiated. Further, as a business owner myself, now I understand why newspapers are failing nationwide, not only by fierce competition with the internet and mass media, but also because of Managers like Jessie that cannot oversee such a simple request.