SportsDirect.com
reviews and complaints

I have been into a store to try and exchange a pair of sports shoes that are incorrectly sized my son measures a 7 and the boots are a 7 however he needs a 9 ! in these boots I have no receipt as my sone had chosen them from the internet and they were a gift from a relative. I tried to exchange in store for a larger size (the shoes are there own make and it says sports direct on the box) I was also going to buy other items in store so did not want any cash or credit note they would have made extra money out of the transaction. However because I have no receipt and they were a present they will not do an exchange. I was told by the manager that I would have to contact my elderly relative and get a copy of her bank statement! but if she had used cash then no refund or exchange. The assistant said she was embarassed at the amount of complaints they get and doesnt know what to say to people anymore. DO NOT BUY FROM SPORTS DIRECT VERY POOR. In these current times you would think companies would be bending over backwards to help people and retain customers.

I am writing to complain about the Store Manager in Watford who refused to give me a Credit Note or a refund for a Pair of Damaged [protected] Lonsdale Kendal Trainers purchased 2 weeks ago
They have only been warn 4 times and the soles are breaking off and damge to stitching above
The store Manager refused to give his name but gave me 171537 as his reference.
The Area Manager had just gone out for half hour and the Manager refused for me to wait and told me to contact you then with the centre Security asked me to leave the store.
I even experienced abuse from his Assistant Manager to my concerns.
I only managed to find a number after seeing information on complaints an 0845 number which cost to much for me to be left on hold..I have emaile them 3 times and no response

I ordered two pairs of shoes and an upper and lower for cricket. i paid in full for all the 4 items but when they emailed me about the order dispatch, they only dispatched me 3 items. i contact customer service and they appologized and said, the item was out of stock and refunded for one item. on 16th of june i received the parcel. when i opened it, there were three ladies shirts and a pair of ladies trainer shoes and there were two bills, one for my order one for someone else. again i contacted customer service to compalint about this wrong dispatch, but till today i did not receive any response from them. i emailed them 4 times but still no reply. i missed my two cricket matches, because i had no clothing for cricket. the one i was using before was damaged. i play cricket for a club on saturday and sunday, and i missed these matches. playing each crcket match is very important for me. it matters my experience and repotation. i am a stubborn person, i can't borrow from someone else and the cricket club has ordered my kit but it will take time to arrive. now i am very depressed with sports direct's customer service. dont have enough money to buy from some where else as i spent my money on my party. now dont know what to do.

I bought a brand new pair of Adidas trainers last week for 34.99. Now I've worn them 2 times and the back bottom of them are peeling away. It looks like both sides are almost coming away after 2 days wearing them (No extra-curricular activities, just walking). Picture included.

Do I have a right to complain and ask for a new pair? All my friends in retail say I definitely do. I went to the shop and the Manager said "Adidas would laugh at him" if he tried to return them.

Do I have a case or should I just glue them and put up with it?

Thanks

I have a complaint regarding SportsDirect's awful internet shop and consequential lack of customer service. And it seems I am not the first either. No wonder they have no phone number, address OR actual information regarding complaints although their website falsely offers a chance to find it. I assume after so many complaints they have had to remove this from the website.

Today was the third time I have written to them via email with ZERO response. It is now day 4 after I placed my order with 24hr delivery and nothing. I had to call DHL to find out exactly when my parcel would arrive - apparently not such an urgent service after all - and they have advised me that as I was not able to receive the package (which might I add was attempted to be delivered at 9PM to my OFFICE) it is now sitting pretty in the Redhill depot.

Fabulous.

SEEING AS I SHALL NOT BE HERE OVER THE WEEKEND WE HAVE A PROBLEM. If I had ordered the package to my home address this would be fine except seeing as I booked and paid for 24 hour delivery one would assume that one should request the item to be delivered to the office as one would be in the office the next day when one ordered the item on Tuesday and asked for 24 hour delivery... right?

I expect a full refund of my £5.99 shipping charges, a reply to my email from a human and if possible a pair of trainers.

I will not be using their online or retail outlet shops again. Neither should you, they cannot be trusted and will rip you off

HI...SORRY TO TELL YOU ABOUT YOUR BAD SERVICE...I BOUGHT SOME ITEMS FOR MY SONS BIRTHDAY FROM SPORTSDIRECT UNFORTUNATELT IT HAS NOT DELIVERED TO ME ON CORRECT TIME..I AM VERRY MUCH DISAPPOINTED ABOUT THAT..BUT THE MAIN THING IS THAT DHL STATES THAT THEY CAME TO MY HOUSE THERE WAS NO ANSWER AND LEFT CARD ..THATS WRONG I WAS AT HOME INFARCT I WAS WAITING FOR THAT DELIVERY, NO ONE CAME DIDNT LEFT ANY CARD ALSO..ITS VERRY BAD BECAUSE WE PERSONALLY NOT CHOOSING DHL, WHEN USES FOR THEIR DELIVERIES WE BECOMING VICTIMS OF THE POOREST SERVICE..INFARCT I WILL NEVER CHOOSE DHL PERSONALLY..ROYAL MAIL AND PARCEL FORCE IS BEST ACCORDING TO MY EXPERIENCE...PLEASE TRY TO IMPROVE YOUR SERVICE..

To who ever thinks they can shed some light,

In August 2009, i bought a pair of Adidas F50i football boots from Sports Direct. The boots have only been worn on a saturday for matches and have been looked after and cleaned after every game. Now the boots ripped last week so i took the boots back into the store with a bank statement as proof of purchase as i'd lost the receipt, hoping for some kind of refund, exchange or credit note. The store manager told me that they only offer a 6 month gurantee as any thing after that is classed as 'general wear and tear' and that i should take it up with the manufacturer. Now to me, paying £100 for a pair of football boots and only really getting a 6 month gurantee with the store is ridiculous and to be honest, I feel like i've just been told that to get rid of me. Can anyone recommend anything?

Many Thanks

Ordered a rucksack from them, and it arrived some four days later. On inspection it was the wrong one (incorrect size). I emailed them, and continued to do so with no replies..! I've had to pay a carrier to return the item without ever knowing if I will ever recover my money. They force you to pay for any returns, and state you will not get this back, even when it's their fault. There is no communication whatsoever, and i would never use this company or recommend anyone else do so either.

I bought a puma trainers for my daughter at sport direct at leyton, but the puma trainers was faulty by the manufacturer, i took back to sport world at Leyton branch and the manager in the store check it and accept that this is manufacturers fault but refuse to change it or refund it because i don't have the receipt, the manager even ask me to go and bring my statement of account if i can not find the receipt when i use my debit card to buy it,

I am so frustrated by this, this is not my fault and i dont think that i should pay for puma's fault, it's really unfair -

i was returning my sons nike mecurial football boots, after watching watchdog and was informed that you could return them to a nike store or the store you bought them from to recieve a refund, so i went to the store i bought them from sports direct kingswood in hull was told by the manager i could not have a refund i had heard the watchdog programe wrong, furious he reduced me to swear which i apologised for, he told me to go home and listen to the programme again and go back and apologise to him i am absolutley disguisted i have rang nike and emailed watchdog, i will never shop there again .