Menu
Spokeo Customer Service Phone, Email, Contacts

Spokeo
reviews & complaints

www.spokeo.com
www.spokeo.com

Learn how the rating is calculated

4.4 185 Reviews

Spokeo Complaints Summary

114 Resolved
21 Unresolved
Our verdict: Expect excellent service from Spokeo. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
Claimed
Spokeo has claimed their business profile
Get notifications about new complaints and reviews of Spokeo. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Spokeo reviews & complaints 151

Filter reviews by rating
5
48 reviews
4
0 review
3
0 review
2
2 reviews
1
0 review
Sort by:

Newest Spokeo reviews & complaints

ComplaintsBoard
P
11:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Spokeo Very Unprofessional

I subscribed to a free trial and then cancelled. I received an email confirming this and it also said my account would no longer be charged. Well you guessed it they did charge my account. I talked to their customer service they denied it was ever cancelled and would not give me a full refund. DO NOT USE THIS COMPANY

Desired outcome: A full refund

Read full review of Spokeo
Hide full review
ComplaintsBoard
H
6:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Spokeo has left an official reply on this complaint.

Spokeo Reverse phone lookup service

Hello there Spokeo, et, al.

Since Spokeo encourages feedback (per Spokeo Terms of Service) Then this is an official complaint of dissatisfaction.

I have found the description and "offer" information for Spokeo's "REVERSE PHONE LOOKUP" service to be deceptive - misleading and ALMOST predatory.

The $1.95 Spokeo offer that includes a $1.00 first time User discount is a classic use of fear-dampening thought succession… leading to a Spokeo service sale for.95 cents.

If that's not enough, the information returned using Spokeo's "REVERSE PHONE LOOKUP" service is no more inclusive or complete than that of what could easily be obtained from free search platforms or even Google.

I realize that Spokeo is a for-profit data services company but I absolutely object to paying for something JUST TO LEARN that the fee I paid for Spokeo's "REVERSE PHONE LOOKUP" service brings me no closer to what I would receive for nothing… while finding out that what I really want will cost much more.

One commonly accepted definition of the English word "extortion" is "the act or an instance of extorting something, as by psychological pressure".

In closing, and per the Spokeo satisfaction language that is posted on the Spokeo Web Site, I am utterly and entirely DISSATISFIED.

Please follow and execute Spokeo's dissatisfaction policy with new users.

Thank you.

-Liam

Desired outcome: I want my .95 cents returned.

Read full review of Spokeo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
V
12:54 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Spokeo has left an official reply on this complaint.

Spokeo data search

Spokeo advertises a 95 cent search, which I did, only to discover that they signed me up for continuing service at $24.95 per month...caught them after the first-month fraud, and cancelled...still stuck for that first charge...in this day and age, with companies fighting for every customer, it is idiotic to continue this deception...no need to add more to this complaint, Spokeo knows what they are doing, and they don't care a damn...

Desired outcome: refund would be nice

Read full review of Spokeo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
E
E
Elena2
Norwalk, US
Nov 11, 2021 6:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Same here.. they are liars, and thieves. Did the same thing to me and PayPal didn't help me, even though they said "We have you covered.". Spokeo does not have any information that is worth money. Most of it is wrong.

ComplaintsBoard
A
5:00 pm EDT

Spokeo Recurring Charge

This was a scam that I've found has been recurring on my credit card for many months. I assume it's related to white pages account. I did not sign up for this $25 a month service and it's added up to hundreds. I'm working with my bank to dispute it.

Desired outcome: Full Refund

Read full review of Spokeo
Hide full review
ComplaintsBoard
S
7:44 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Spokeo has left an official reply on this complaint.

Spokeo Charge for spokeo subscription

On 12/25/2020 I received a notice of a declined charge of $24.95 by Spokeo on my Wells Fargo credit card. The day before I had used a three-day trial account on MyLife to do a search. I paid for that with my credit card and cancelled the same day, after doing the search.

I also did a five-day trial for $4.95 using Intelious.com. I did half a dozen searches and was charged a bit more for each search. They provided more information than MyLife so I don't mind the extra charge. I haven't cancelled that account yet, but will today.

As far as I know these companies are unrelated to Spokeo. Years ago I did subscribe to the BeenVerified search engine for a few months, but that was with a different credit card.

I did a search on Spokeo and see they have a bad reputation for doing stuff like this.

Desired outcome: I have notified my band that this is a fraudulent charge, and they won't pay it. I would like Spokeo to recognize that and remove the charge.

Read full review of Spokeo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
7:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Spokeo has left an official reply on this complaint.

Spokeo Unauthorized charges

I was charges 24.95 four different times one month it was twice in the same month, I had been out of town and had not done up my bills yet when I finally got a hold of someone at spokeo he said he could cancel the service then. I asked for a full refund since they did not have even my email address and im out 100.00 and never used their service he told me he was sorry but they was a business and could not do that but could do a refund in the the amount of 29.00 I asked can your company investigate this action, I dont mind to wait he replied no, its your phone number so thats the best he can do. I have never used this service and out month this place is ripping people off.

Read full review of Spokeo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
6:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Spokeo has left an official reply on this complaint.

Spokeo Unauthorized $24.95 monthly charge

I did one search through Spokeo website and somehow ended up paying a monthly fee of $24.95 for a year. Shady and scam like.

They should be ashamed. I did call and received a $74.85 refund. thanks for stealing $225.

SHADY BUSINESS

Read full review of Spokeo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
1:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Spokeo has left an official reply on this complaint.

Spokeo background searches

Please stop charging me for fraudulent charges that I never made against my debit card. I thought this fraudulent charge was handled until I checked my bank activity today and you are, again, attempting to charge me for services I did not authorize. You need to investigate your agents as it appears that someone is using my debit card criminally as I never authorized any charges against my debit card with you. Please stop immediately whoever is doing this repeatedly is going to get caught. Spokeo is not credible obviously.

Leslie graves

Read full review of Spokeo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
11:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Spokeo has left an official reply on this complaint.

Spokeo email search "results" that must be paid for to "unlock"

I made an email search at Spokeo and was told (after they "searched" billions of records) that they had "results, " and to unlock the "results, " I had to subscribe, and was offered a one month and three month subscription. I paid for a one month $13.95 subscription to "unlock" the results. Well, once I paid, the "results" were unlocked, and they had NO results connected to the search (see images attached of both "results" page and "no results" page. This is a complete scam. A bait and switch. they had NO results, and then switched me to offerings on Name Lookups, Court Records, etc. They then will NOT permit you to cancel your subscription. Even if you click "cancel, " they indicate it is still valid for the one month subscription period. What a fraud.

Read full review of Spokeo
View 0 more photos
Update by Spokeoscam
Aug 23, 2019 11:21 am EDT

No update to post. Spokeo has done nothing to resolve this complaint.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
4:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Spokeo has left an official reply on this complaint.

Spokeo unauthorized credit card charges for

I made a purchase around $1 on 12/20/2018, and now was charged every month 19.95 for a service I never used. Now you charge me a total of more than 130 dollars! I never authorized you to charge me, without any notification. Yeah, I didn't check my statement that often but it is absurd for such a people-info-service company to STEAL people's money in such way.

Read full review of Spokeo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
4:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Spokeo has left an official reply on this complaint.

Spokeo without authorisation stole money out of my debit card

I took a trial of 7 days from spokeo for which i paid $.95 with my debit card. And today i got to see that they have auto renewed my account without my authorisation and took 1800 inr out of my debit card. This was a fraudululemt payment because i never agreed for further service. I want my money back even though they dont have no refund policy, 1800 inr is not a big deal but the kind of stealing spokeo is doing is absolutely ridiculous, i will drag them to the court if i will not get my money back.

Read full review of Spokeo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
1:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Spokeo has left an official reply on this complaint.

Spokeo phone record search

I searched a phone number on Spokeo that I felt might be suspicious. After charging my credit card $1.95, they gave me absolutely no information. No name, no address, nothing. I sent them an email to complain and demand that my money be refunded, but have not heard back and the charge is still on my card. How is Spokeo getting away with charging people when they're not even providing a service? Complete scam

Read full review of Spokeo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
7:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Spokeo has left an official reply on this complaint.

Spokeo spk*spokeo search not authorized to charge my account. cancel immediately

Hello
I'm reporting fraud charge on my Sun County CC ending numbers 2650. Reference with my name and I'm sure you can verify my account. Also feel free to contact me on my mobile phone to discuss further if needed.

It appears that for the past ~ 16 months this company SPK*SPOKEO SEARCH has been charging my account bi-monthly with different reference numbers for each charge that I never authorized.
Here are the last two charges;
5/25 SPK*SPOKEO SEARCH - [protected], CA Reference Number:24906419145073648061356 Merchant Name: SPK*SPOKEO SEARCH charged $19.95
5/17 SPK*SPOKEO SEARCH - [protected], CA Reference Number: 24906419137073222573891 Merchant Name: SPK*SPOKEO SEARCH charged $9.85

Please cancel this service immediately.
Thank you!
Duff Dorschner
[protected]
[protected]@apexod.com

Read full review of Spokeo
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
11:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Spokeo has left an official reply on this complaint.

Spokeo people search

On may8/2019 I have Spoken a trial search to try to find a longtime friend. The cost of trial was to be .95c. They charged me .95c and $2.63. I know it's not much compared to other scammed people but it adds up. I cancelled trial within minutes because it's worthless and I would like a refund. Pitiful that companies like this are allowed to stay in business.

Read full review of Spokeo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
O
12:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Spokeo has left an official reply on this complaint.

Spokeo the search program

The website charged me 6 dollars or so to search one thing and i just found out that I was charged 24.95 and I didnt know that I was going to be charged for that and it didn't even help me! I'm not happy with this charge. :( I am unhappy because I am a broke college student and need all the money I can get. I was not expecting to have multiple charges and I cancelled my account but I would like to be refunded my 24.95

Read full review of Spokeo
Resolved

Nothing has been done to help me with my issue

Hide full review
ComplaintsBoard
N
1:50 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Spokeo has left an official reply on this complaint.

Spokeo cancelled subscription

I cancelled my subscription that i never new i authorized it for just .95 for a day. When i saw that spokeo charged me $24.95 i immediatly stopped the subscription while taking to customer care. But i was told i would be refunded $10.00 I want the full refund because i did cancel it before the transaction was completed. I only agreed to the .95 for a day. And being just choosing the .95 for a day i had to sign up and i saw two boxes to check and it was .95 day and free trial with subscription for 24.95 and yoy dont even get full access with that. Thats why its a rip off and its not detailed well enough. But i will be disputing the charge once the transaction is final. Which since i did cancel before the completed transaction im entitled to the refund once its completed.

Read full review of Spokeo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
9:07 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Spokeo has left an official reply on this complaint.

Spokeo scamming and unauthorized charges to my card

Used the service one time and knew I was being charged $.95. Did not realize that getting on a site one day for $.95 would charge me for a $25 subscription that I did not even use after that first initial time. Absolute ripoff and the service was not even worth my time. Spokeo continued to bill my account the $25 two more times when I did not even use it. I will be calling their customer service to demand a refund or will be taking this scam and fraud to FCC or Law Enforcement.

Read full review of Spokeo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
12:24 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Spokeo has left an official reply on this complaint.

Spokeo unauthorized cc charges for ages

I have been paying 19.90$ for months and months, and yet I had cancelled the research, just about straight away after using the service for one dollar US.

I have just bumped into the fee, because I decided to look into my expenses
C Card number ending 460 from France, and under the name of RIGOLET.

I demand all refunds right up to the day I came across your company.

Regards
Ms Rigolet
+[protected]

Read full review of Spokeo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
5:27 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Spokeo has left an official reply on this complaint.

Spokeo unauthorized credit card charges

Hello,

I am writing to complain about being charged for $24.95 after a 7 day trial of the name search option. I literally haven't been able to log in and use this service. Every single time I try it said there was a connection time-out and to reload my request. I literally have not been able to complete one search. Since the issue continued (I have attempted to use the service on different connections and devices) I thought maybe it was due to billing and I wouldn't need to worry about the issue. However I would like the money refunded and I want all of my personal information removed from your entire platform. I received no e-mails stating anything, not the registration, not the charges and couldn't receive the e-mail when attempting to reset a password. It's as though I was literally blocked from a internal source... Internal as in your website not the internet in whole or my devices and connections.

My name is Mrs. M Rooker; e-mail: ro***e*rm**dd**@gmail.com, visa card ending in 5552 exp: 11/23

I want the refund and my entire profile and information deleted ASAP!

Please and Thank you!

Read full review of Spokeo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
2:34 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Spokeo has left an official reply on this complaint.

Spokeo unauthorized charges

I do not recall ever visiting the Spokeo cite, however, I found on a bank statement that I was charged $20 for spookeo. I googled spokeo and called them. I inquired about the charge and was told several months prior I had used their cite to look up a phone number. I disputed using their cite ever and asked them to cancel whatever they had woth me and to refund my money. I argued and was hung up on three times. The fourth call I was told the account had been cancelled and my money would be refunded. This month I have yet another spokeo charge, I start looking and these charges go back months. I am going to report spokeo to the FCC and law enforcement, I will call my bank and see what they can do about the fraud. I did record the phone calls so I have proof that I was promised cancellation of the fraudulent account (not even my email) and refund.

Read full review of Spokeo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Spokeo Customer Reviews Overview

Spokeo is a search engine geared towards aggregating and organizing vast amounts of data from various public sources. It provides users with the ability to look up information on individuals, such as contact details, social media profiles, criminal records, and more. The service is designed to help with finding people, conducting background checks, or researching contact information. Spokeo aims to offer a platform that simplifies the process of finding and verifying personal information through a subscription-based model.

Spokeo In-depth Review

In summary: Spokeo is a people search engine that offers a variety of services aimed at helping users find and reconnect with others, as well as verify personal information. It provides a user-friendly platform with a range of subscription plans, although the accuracy of the information can vary. Spokeo takes privacy seriously, offering an opt-out process for those who do not wish to be listed. While it faces stiff competition, its unique features and commitment to corporate responsibility make it a noteworthy option in the market.

Overview of Spokeo: Spokeo is a search engine designed to aggregate and organize data about individuals from various public sources. It aims to simplify the process of finding information about people, whether it's for reconnecting with old friends, verifying identities, or researching backgrounds.

Services Offered: Spokeo provides services such as reverse phone lookups, email searches, name searches, and address searches. It also offers social media search capabilities, allowing users to find profiles across various platforms.

Accuracy of Information: The accuracy of Spokeo's information can be hit or miss. While many users report finding accurate and up-to-date information, others have encountered outdated or incorrect data. This variability is often due to the reliance on public records and third-party sources.

Ease of Use: Spokeo's website is straightforward and easy to navigate. Users can quickly perform searches with minimal effort, and the interface is designed to be intuitive for individuals of all tech-savviness levels.

Subscription Plans and Pricing: Spokeo offers various subscription plans that cater to different needs and budgets. Pricing is competitive, with options for monthly subscriptions or more extended periods. Users should be aware that some services may require additional fees.

Customer Support and Service: Customer support is available through email and phone. The response times are generally reasonable, and the support team is known for being helpful and courteous.

Privacy and Security Measures: Spokeo takes privacy and security seriously, employing measures to protect user data and ensure the confidentiality of searches. However, as with any service that deals with personal information, users should be aware of the potential risks.

User Feedback and Testimonials: User feedback for Spokeo is mixed. Some testimonials praise the service for its helpfulness in finding lost contacts or verifying information, while others criticize it for inaccuracies or privacy concerns.

Data Sources and Reliability: Spokeo gathers data from public records, social networks, and third-party sources. The reliability of this data depends on the accuracy and timeliness of these sources, which can vary widely.

Mobile App and Website Functionality: Spokeo's mobile app and website are both functional and user-friendly, offering a seamless experience for users on the go. The app is available on both iOS and Android platforms.

Opt-Out Process: Spokeo provides an opt-out process for individuals who do not want their information listed on the site. The process is straightforward and can be completed online, but it may take some time for the information to be removed completely.

Comparison with Competitors: Compared to its competitors, Spokeo offers a similar range of services but stands out with its user interface and additional features like social media searches. However, competitors may have an edge in terms of the accuracy of their data.

Use Cases and Effectiveness: Spokeo is effective for a variety of use cases, including finding lost contacts, verifying online sellers, or researching individuals for safety reasons. Its effectiveness is contingent on the accuracy of the data provided.

Additional Features and Tools: Beyond basic searches, Spokeo offers additional tools such as a neighborhood search feature, which can provide insights into demographics, property values, and area safety.

Corporate Responsibility and Ethics: Spokeo demonstrates a commitment to corporate responsibility by participating in community service and philanthropy. The company also adheres to ethical data practices, although the nature of its business raises inherent privacy concerns.

Final Verdict and Recommendations: Spokeo is a useful tool for those looking to find or verify personal information. While users should be cautious of potential inaccuracies, the service's ease of use and additional features make it a valuable resource. We recommend trying Spokeo with an awareness of its limitations and a consideration for privacy implications.

How to file a complaint about Spokeo?

Here is the guide on how to file a complaint or review about Spokeo on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Spokeo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Spokeo. Include key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about Spokeo on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Spokeo customer service

Phone number

+1 888-271-9562

Website

www.spokeo.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Spokeo?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Spokeo Customer Service. Initial Spokeo complaints should be directed to their team directly. You can find contact details for Spokeo above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Spokeo. Discuss the issues you have had with Spokeo and work with their customer service team to find a resolution.