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4.4 185 Reviews

Spokeo Complaints Summary

114 Resolved
21 Unresolved
Our verdict: Expect excellent service from Spokeo. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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Spokeo reviews & complaints 151

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M
12:51 pm EDT
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Spokeo I paid the 95 cents for a 7 day trial of your service just yesterday....now I can not get back on your site....WHY???

Yesterday I signed up for a 7 day trial for your service now today I can't get on Spokeo at all

Desired outcome: I want my other 6 days no photos just sign up that is what I did!

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8:14 pm EDT
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Spokeo They charged my paypal without permission with 25 usd

This people of SPOKEO offered a $.95 c search one time, i took it and they stole 25 usd from my paypal account, they are thieves. i want my 25 usd back

Desired outcome: i want my 25 usd i never got back

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E
5:40 pm EST

Spokeo Billing

It's the same complaint that everyone else has had with Spokeo. I paid 1$ for a one-time search. I never received any information on the person I'd requested. I did cancel. Apparently, they did not. Consequently. I've been paying $24.95 since July 2021.

Desired outcome: Refund

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J
2:03 pm EST
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Spokeo Charges for Subscription

I am being charged $24.95 per month for a subscription which I never wanted.

I only used Spokeo one time for the basic fee. This is being charged to PayPal, and it is deducted from my bank account. Can you please cancel this, and refund my money? The date on my printout from the internet was Feb. 26, 2022.

I used Spokeo as a Free Trial and I have a printed document from PayPal which gives the Billing Agreement ID as: B-7BW66177TX694170A.

The transaction ID is: OPW86052UW558704E.

Jimmy New

[protected]@centurytel.net

Desired outcome: I would like to get a refund.

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T
5:07 am EST
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Spokeo Spokeo inc

I paid for a look up of one person maybe a week ago and then this morning I was notified they charged $20.90. Not getting why I would be charged this when I only went on there to look up 1 person on 1 day and declined the offer to pay more money for I don't even know what else.

Desired outcome: Need a refund and if this some sort of subscription I need it cancelled

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B
4:31 pm EST
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Spokeo Spokeo Inc. Web search company

I had cancelled the subscription the day I had used it they charged me $.95 and apparently it decided to keep charging me $24.95 even when I cancel the subscription they ran my credit card through a second time for $24.95I was denied use of their services because they did not set up an account or allow me access to their site. The also refused to return the two payments of $24.95. Even refuse to open an account for me and credit me the two payments. Extremely poor business and totally unfair. Very Disappointed Customer!

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E
10:47 am EST
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Spokeo People search website

Spokeo is a people search website that false advertises one search for.95 cents. I completed one search on 2/8/22 and was charged.95 cents as advertised, then on 2/16/22 I was charged $24.95. I called to dispute the charge for $24.95 on 2/23/22 and requested a refund since I only initiated one search. Customer service notified me that after one search your automatically billed for a monthly subscription and they don't offer refunds for cancellation. I never agreed to a monthly subscription. Spokeo is a fraud! They are liars and will steal your money after acquiring your debit card info. Buyer Beware! You have been warned.

Desired outcome: refund

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6:57 pm EST
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Spokeo transaction still being took out of my account after I have canceled my subscription

Spokeo is still taking subscription payments out of my account after I have canceled my subscription in the past. I have contacted customer service but they never would help me with the refund of the service . And there service is not what they say it is so don't be fooled in to there scandle of buying there service . They do not do as they say . And the cancelation of there service is a hassel .

Desired outcome: a refund of the last transaction they took out of my bank account after I have already canceled my subscription with them

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I
11:07 am EST

Spokeo Spokeo

I purchased a one single search on Spokeo but have been charged 24 dollars for a membership plan. I need my refund, I never intended to have a membership plan, you guys need to solve it.

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T
3:33 am EST
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Spokeo There was an unauthorized charge

The charge was initiated after a free trial. I've never under or heard of this service. Associated with [protected]@gmail.com.

Transaction ID
3GP13655D42002107
Transaction date
Jan 22, 2022 00:17:05 PST

Transaction ID
[protected]
Transaction date
Dec 18, 2021 00:39:07 PST

Merchant
Spokeo, Inc
[protected]@spokeo.com
[protected]
Instructions to merchant
You haven't entered any instructions.

Desired outcome: Refund and cancellation of service

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L
8:42 pm EST
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Spokeo SPK*Spokeosearch

I've been Charged on my credit card 2 times, once on 12/17/21 for .95 and again on 12/17/21 for $24.95 but have never used them. I don't know how you got my credit card information but didn't get it from me. So please make sure that I'm not charged any more for this. I would like to know when or who made this charge to my credit card, if you can provide me with this information would be greatly appreciated.

Desired outcome: would like refund but mostly don't want to be charged any more .

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D
12:56 pm EST

Spokeo phone number look up

I paid a dollar for nothing. your a scam.

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S
2:29 pm EST
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Spokeo Subscription Cancelled

I had cancelled the subscription the day I had used it and apparently it decided to kept charging me. I was denied a refund even though I hadn't used the service and I was 100% sure I had cancelled it. The only help I was given was cancelling the service and no refund. I highly annoyed I saw money drawn from my account. They tried to deceive me by ignoring the fact I wanted a refund. Very scummy practice

Desired outcome: Refund

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Update by Spiritsnever
Dec 20, 2021 2:31 pm EST

I had only received a $10 refund apparently. I don't seem to be the only one they had scammed as the another review below states

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L
5:28 pm EDT

Spokeo Spokeo

I spent .95 on spokeo and my cash app card got charged 24.95 2 weeks later. I will be filing a police report and you all are gonna get fined.

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J
9:32 am EST
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Spokeo Spokeo Search

I did a one time search on Spokeo which I've done before. Somehow they I was subscribed to a monthly memebership for 24.95. After speaking with Monica Id number 1554 she offered to cancel my account but would only refund 9.99 back to my account stating I could keep the account until the 2nd of January. What? I didn't need a membership in the first place. Im not going to use it. The charge was only 2 days ago and it's December 18th. Scammers. Stay away.

Desired outcome: Full refund and cancellation of my subscription

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Update by Jerome R Shuler Jr
Dec 18, 2021 9:36 am EST

I’ve used this service before to do a check up on fraud and this has never happened. Didn’t think I’d have to worry about Spokeo being sketchy. I get desperate times but this is a violation. I’m uncomfortable with them even having my billing info.

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M
2:32 pm EST
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Spokeo Spokeo- predatorial or a scam?

I happened to land on the Spokeo website during an internet search one day. I must have done a search that required my card number for a trial, but I don't have any record of an account or a password- or an email for that matter. I'm pretty good at canceling trials that I don't intend to keep, and I don't know where this one came from. I was charged $24.95 on 11/11/21, and it's a really bad time for even that amount of money to be taken away from me. I've also been spending way too much valuable time trying to figure out what happened to my grocery money. I don't like being emotional in business situations, but I am so unhappy right now. This pandemic has made life hard enough to afford. Spokeo just made it worse today.

Desired outcome: Refund $24.95 and close any possible account

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6:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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Spokeo Ordered the one time $.99 fee, they added on the $14.95 no information of value.

I even went through PayPal (don't get me started on them) and they denied my claim when I told them what Spokeo did and that there was no information of value. I emailed Spokeo and they simply cancelled my membership but didn't refund me any monies.. This all was within one hour! How do they keep money for something that 1.) Had no valid information. 2.) Was a membership less than one hour. 3.) Deceptive advertising. I chose $.99.. they charged me that plus $14.95. I called PayPal immediately they said, "We have you covered.".. NOT... both companies are monopolies.

Desired outcome: I want a refund of $14.95

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K
3:29 am EDT

Spokeo phone check

I typed in a number then abandoned the search. Did not get my information but was charged. Please refund or cancel the $25 charge

Desired outcome: refund

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L
1:58 am EST

Spokeo Transaction

They charged me $19, 95 but I don't even know the company or heard about them… how is it possible to steal me money without interacting with them…
Apparently I was debited from SPK*SPOKEO SEARCH but I have no idea where it is from, or how did they get my banking informations… that's is really weird.
Is there any way to get my money back ?

Desired outcome: $19,95

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B
6:23 am EDT

Spokeo Unauthorized charges

I did the .95 check. A week later they charged my debit card $24.95 which I did not authorize. Now I have to contact PayPal, my financial institution, spokeo and everyone to get this fraudulent charge taken off. SCAM!

Desired outcome: Refund

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Spokeo Customer Reviews Overview

Spokeo is a search engine geared towards aggregating and organizing vast amounts of data from various public sources. It provides users with the ability to look up information on individuals, such as contact details, social media profiles, criminal records, and more. The service is designed to help with finding people, conducting background checks, or researching contact information. Spokeo aims to offer a platform that simplifies the process of finding and verifying personal information through a subscription-based model.

Spokeo In-depth Review

In summary: Spokeo is a people search engine that offers a variety of services aimed at helping users find and reconnect with others, as well as verify personal information. It provides a user-friendly platform with a range of subscription plans, although the accuracy of the information can vary. Spokeo takes privacy seriously, offering an opt-out process for those who do not wish to be listed. While it faces stiff competition, its unique features and commitment to corporate responsibility make it a noteworthy option in the market.

Overview of Spokeo: Spokeo is a search engine designed to aggregate and organize data about individuals from various public sources. It aims to simplify the process of finding information about people, whether it's for reconnecting with old friends, verifying identities, or researching backgrounds.

Services Offered: Spokeo provides services such as reverse phone lookups, email searches, name searches, and address searches. It also offers social media search capabilities, allowing users to find profiles across various platforms.

Accuracy of Information: The accuracy of Spokeo's information can be hit or miss. While many users report finding accurate and up-to-date information, others have encountered outdated or incorrect data. This variability is often due to the reliance on public records and third-party sources.

Ease of Use: Spokeo's website is straightforward and easy to navigate. Users can quickly perform searches with minimal effort, and the interface is designed to be intuitive for individuals of all tech-savviness levels.

Subscription Plans and Pricing: Spokeo offers various subscription plans that cater to different needs and budgets. Pricing is competitive, with options for monthly subscriptions or more extended periods. Users should be aware that some services may require additional fees.

Customer Support and Service: Customer support is available through email and phone. The response times are generally reasonable, and the support team is known for being helpful and courteous.

Privacy and Security Measures: Spokeo takes privacy and security seriously, employing measures to protect user data and ensure the confidentiality of searches. However, as with any service that deals with personal information, users should be aware of the potential risks.

User Feedback and Testimonials: User feedback for Spokeo is mixed. Some testimonials praise the service for its helpfulness in finding lost contacts or verifying information, while others criticize it for inaccuracies or privacy concerns.

Data Sources and Reliability: Spokeo gathers data from public records, social networks, and third-party sources. The reliability of this data depends on the accuracy and timeliness of these sources, which can vary widely.

Mobile App and Website Functionality: Spokeo's mobile app and website are both functional and user-friendly, offering a seamless experience for users on the go. The app is available on both iOS and Android platforms.

Opt-Out Process: Spokeo provides an opt-out process for individuals who do not want their information listed on the site. The process is straightforward and can be completed online, but it may take some time for the information to be removed completely.

Comparison with Competitors: Compared to its competitors, Spokeo offers a similar range of services but stands out with its user interface and additional features like social media searches. However, competitors may have an edge in terms of the accuracy of their data.

Use Cases and Effectiveness: Spokeo is effective for a variety of use cases, including finding lost contacts, verifying online sellers, or researching individuals for safety reasons. Its effectiveness is contingent on the accuracy of the data provided.

Additional Features and Tools: Beyond basic searches, Spokeo offers additional tools such as a neighborhood search feature, which can provide insights into demographics, property values, and area safety.

Corporate Responsibility and Ethics: Spokeo demonstrates a commitment to corporate responsibility by participating in community service and philanthropy. The company also adheres to ethical data practices, although the nature of its business raises inherent privacy concerns.

Final Verdict and Recommendations: Spokeo is a useful tool for those looking to find or verify personal information. While users should be cautious of potential inaccuracies, the service's ease of use and additional features make it a valuable resource. We recommend trying Spokeo with an awareness of its limitations and a consideration for privacy implications.

How to file a complaint about Spokeo?

Here is the guide on how to file a complaint or review about Spokeo on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Spokeo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Spokeo. Include key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about Spokeo on ComplaintsBoard.com.

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Spokeo contacts

Phone number

+1 888-271-9562

Website

www.spokeo.com

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