Spirit Airlines
reviews and complaints

I have a Spirit 'awards' account and the company's credit card. I needed to leave on a trip of which my husband would arrive at the same airport but a few days later.

Spirit website was tricky to use as I thought that I wanted to use my accrued Spirit points, but that's another story. I backed out of that side of the Spirit website.

I decided to pay for the tickets I needed. I cut my personal ticket paid over $92. then went back into my account to cut transportation for my husband on March 15, 2018, as I had just done for my own ticket.

I checked. Double checked. All of my husband's info was entered and correct. I hit the 'book this flight' tab. I got a confirmation number. Everything looked fine.

On April 23rd, I went to check on that confirmation number by reentering my Spirit account. That ticket DOES NOT have my husband's name on it, AT ALL!

WTF!

I'm not stupid. I know I checked and rechecked before hitting the 'book this flight' tab.

What the heck happened?

Now Spirit representatives tell me there is nothing I can do. No refund. I DO NOT want a refund. I want my purchased ticket to reflect the correct passenger's name that I placed using the Spirit website on the ticket.

I swear 'cheap' fare is not worth this hassle. NOR is keeping a Spirit credit card with points that are NOT worth gathering. Spirit flights are extremely infrequent, or come with extra stops, or have very odd takeoff times/landings.

Remember, I didn't want a refund. I want that ticket to reflect my husband's name.

I return to my Spirit account

Let me start off by saying "You all have been the worse airline ever"! I am highly pissed and upset with you alls customer service.

I had a flight booked from Vegas to Dallas on Early Sunday morning at 1 AM and it was cancelled last min. And the only reason giving was "The weather and the pilot was not experienced enough to fly". First off, if it was the weather why were other airlines flying out with no delays? Secondly, why would you hire pilots not experienced? And third, how can y'all just leave y'all customers hanging like that?

My next flight was not scheduled to leave out until 2 days later. I had to book another room for 2 nights, pay for food for 2 extra days, pay for transportation to and from airport, I had to miss class and work and my kids also had to miss 2 days of school.

This is highly unacceptable! No other airline ticket was paid for, my hotel room was not paid for and my airport parking for when I came back home was not paid for. This is just not right. I will contact whoever and do what I got to do until something is done about this! I deserve to be reimbursed for all of this. I have never seen in my life dealt with any dumb [censor] like this before. You also need to hire more friendly employees.

On 3/16 I went on you unfriendly website and thought I paid for 1 check in going an coming for my trip for DFW to Pittsburg PA. Thought I bought this and joined your $9 fair club only to find out the baggage did not go through and the $9 fair club was a charge of 59.95 (what a shock, where did you get the name $9 fair club) So now 4/11 I'm asking for a refund. Can't speak to anyone that speaks English well enough to understand so I'm on hold. I will never never fly this airline again. I have flown since I was 11 years old and nothing has been this complicated. Now I have to go back to that awful website and try to figure out how to pay for my baggage because you charge 2X as much to do it by phone. I promise you this once this nightmare of a flight is over I will not be dealing with this company again and I'll make sure my friends don't

To whom it may concern:
On February 8, 2018, my wife and I left from home (4 hrs away) to catch our flight in Phoenix Sky Harbor, which was scheduled at 1:50 am. We paid parking, checked-in, and as we started checking in luggage we were notified that our flight is going to be late. Spirit told us, our flight has changed to a later time, therefore we will miss our connecting flight in Dallas and even later. So we requested for refund which they did, but haven't receive it. Now our connection/return flight and is not giving us our refunds back due to your negligent.
The primary reason for our travel was that it was vital to make our agenda at an event which required my personal attendance and check in, no later than 1:30pm Friday February 9th, 2018. If we didn't make this time there was no reason for the trip, so we cancelled the trip.
Due to an inconvenience that was out of my control, I ask if you might grant assistant to get my refund or a coupon of equal value for later use from my connection flight (AA). Your consideration & assistance is appreciated

My name is Aden Farah my credit card is been charged by your company without my own consent, please have someone contact me ASAP to address the issue.
My phone number is:
[protected]
Aden Farah
Unauthorized Credit Card Charge!
And this is happening here in Irving Texas.innyhe name of Spirit Airlines Irving.
I need to know what is going with charging my card without my authorization before I proceed to the next level.
Thanks.

Next time I'd rather go on a slow boat than using these airlines from hell.
These people canceled several flights including mine and rescheduled it 2 days later. Of course, my plans were ruined because of them.
You may say why would they care about so my passengers, but excuse me, they could have warned us at least, so we could have found somewhere to go or change/correct our plans. I think many people were infuriated by this.
I came from a town 80 miles away from the airport, what was I to do?

On my trip back from LA to PHL, I stuck in the heavy traffic and TSA screening. I was very happy to get to the Spirit Airline with the flight# 266 (11/19/2017) about 14-15 minutes before flying time. I understand I suppose to be there before 15 minutes; otherwise, the gate might closed. I had tried to discuss with the agent; however, she was not care about my situation. She is talking to other agent about other issues without caring I am standing there begging to get on the plane to get back home. She does not even care to contact someone to see if I can get on the plane. I could not believe that is how Spirit Airline customer service conduct their business this way. Does it because Spirit Airline refer travelers to pay extra to get ahead at TSA gate? From now on, I am going to fly with Spirit Airline because their way of customer service.

Horrible flight experience! Reply ASAP, otherwise Sue!
I have checked my carry on luggage on ticketing. Your staff said it is ok. But boarding gate staff said I need to pay $65. I bought ticket from New York to San Diego. It said I can bring a carry on luggage 45*35*20. Your staff didn't check the size, just saying it is big and charge me $65. And the staff also told me I need to pay another $130 for my next 2 journey. I have to get rid of my suitcase at the gate and bring all my stuff in 2 plastic bags. I am 100% sure my luggage is standard size. I am still suffered for next 5 days journey in the USA with 2 plastic bags.
How could be $195 for luggage and plus £135 for air ticket! I am not the only customer who has been charged at the gate! When scanned the ticket, they can see you are new to the flight, forced me to pay with horrible attitude. One of the staff also pissed off the boarding pass in front of customer's face! Spirit airline is a robber, robed each customer's money at the gate. No money no flight! Now I felt I was naked to boarding because all my stuff are messed in a plastic bag! I also lost my suitcase which I have used for more than 3 years fly all over the world.
I believe I am not the first and not the last customer having this problem with Spirit airline.
We need to speak out and let all other customers know how horrible Spirit airline is, how greedy spirit airline is. We should avoid to buy any more ticket from Spirit airline, which is the only way to shut down this Spirit airline ASAP!

9/20/2017 at 8:30 AM I called requesting a refund for luggage since we needed to cancel our reservation #[protected]---My husband Robert became sick and hospitalized at VA Hospital. I understand our tickets were not refundable but requested a refund on carry on bags----when Spirit Agent Arman refused----I asked to speak to a SUPERVISOR----she refused and stated would not connect me to a Supervisor-----then I requested to be sent a copy of the policy where it stated Fees for our baggie would not be refunded. Your Agent Arman refused----then when I told her she was being recorded she then changed her mind and told she would read the policy but would not send it to me. I will be seeing our Attorney, filing a complaint with BBB. I have a legal right to see a written copy of the policy when your company refuses to reimburse Luggage Fees.

On August 22nd I purchased 2 tickets to fly to St. Thomas and then take a boat to St. John. Confirmation code: P8PDUS The trip was scheduled for March 6-14 2018. However, due to the recent destruction Hurricane Irma brought, we cancelled our trip on September 15th. There's no way the islands will be back to normal and open for business by then. St. John isn't expecting electricity til February 2018! So sad. I have attached a picture of the neighborhood we were going to be staying.
The house we were staying in has given us a full refund no questions asked. Obviously they understand the circumstances and that things out of our control happen sometimes. Here's the phone number of the lady [protected]. She is devastated as you can imagine!
I am requesting a full refund of the amount I paid for the tickets $638.28. We were going with friends and they were flying American Airlines, they have fully refunded her for the trip even though their cancellation policy is just like yours. I am not going anywhere for a while. Not until hurricane season is in the distance!
Thank you for your hard work...please help.

I have a letter, which I will not just put in a pile on here, I am going to a higher authority, which includes the transportation authority of the us government. Together in the near future, we hope to shut this airline (Which it isn't) down! As well as make sure that none of the people hired (Not by spirit, I found out) but by third party organizations to never find disgusting, so called customer service?! Reps to work for their bottom rate organization in the first place. I hope to see on the news within the next few years that spirit airlines has gone bankrupt never to be seen again!... Contact [protected]@yahoo.com.

I am requesting a full refund for flights scheduled during the Hurricane Irma evacuation of Fort Lauderdale, Florida.

With Confirmation Code LEDRUA, I was to leave Atlanta on Friday, September 8 (flight 877) to connect to a Southwest Flight (confirmation code - pxm6pj) to Havana Cuba.

I had flights scheduled for return on Monday, September 11, 2017. (Spirit #600). I started receiving weather advisories from Spirit on Tuesday, September 5. By Wednesday, the governor of Florida was requesting a full evacuation of that area of Florida because of the impending hurricane.

I attempted to call Spirit and attempted to contact via email to cancel my flight - in that Southwest had cancelled the flights from Ft. Lauderdale to Cuba.

I finally reached a representative on Monday but was told I could only receive a refund of $53 not the total $177.00

I did not receive any service from Spirit. I did not carry on any baggage. I should not be expected to fly into a hurricane. I'm sorry I missed my trip and sorry about the inconvenience it may have caused. BUT there is no reason for Spirit to keep my money. A FULL REFUND IS THE RIGHT THING TO DO - AND THE EXPECTED.

THANK YOU, Elizabeth Anthony

I was scheduled to fly to Fort Lauderdale on September 8, 2017. via Spirit Airlines, flight 877. Spirit sent out numerous emails of warning of weather/ travel advisories because of Hurricane Irma . They also send out a number of emails with different departure times for this particular flight. We had the option until the date of September 16th. To re-book or request a refund, I requested a refund and was told I could only be issued a partial refund, because the travel advisory did not mean "don't fly into the evacuated area " it meant there was impending danger! Spirit of course wanted passengers booked on flight 877 to fly into a place that had a mandatory evacuation issued by the Florida Governor . Spirit is refusing full refunds for the flight, a flight they warned would be entering adverse weather conditions. I want a full refund, not a partial refund! My confirmation number is Z4DGX

On Sept 7th. 2017, I was flying back from Oakland California at 9:10 A.M. My reservation number KB3JGJ Seat 4B and 4C. I had purchased a seat for myself and one for my son John. My son had to book an additional flight because he had to fly back on the 6th. So when I got on the plane on the 7th. I had an aisle seat since I have problems with my legs and a middle seat. I was just referring to the fact that this flight would actually be more pleasant than the flight out since I was in the front of the plane in the wider seats and they are more comfortable and allowed me the leg room I needed. The flight attendant stepped up to me and said that since I wasn't using the seat and that the flight had been overbooked which I might add is not of my concern since I paid for that seat. She said that she was taking the seat. I was shocked and relinquished the seat. I had earlier called and requested that my sons flight be rescheduled but was told that was not possible unless I wanted to pay an additional $500.00+ for a seat on another flight. At that point I said no way and found a flight on another airline for $150.00. I believe that since my extra seat was taken without my consent and then
I was pushed into the middle seat which by the way is very uncomfortable. I should be compensated for the fact that you made money selling my seat to someone else without my consent.. I think it is only fair to assume that is double dipping and taking advantage of a situation I had no control over. If you ever want me to fly on your airline again. I believe that I am just a small cog in the wheel. But one voice saying bad things about a product is not a good thing. That one voice turns into many people who will not fly your airline. I would request some sort of compensation at least the cost of that seat. Please respond.

Travel data: 8/12/17 - 8/18/2017
ORD -LAX

I have bought a combo of $7 when we returned from the flight on 8/18. This amount has shown in my credit card transactions. But on 8/26 they again charged me $14 as I was returned to home on 8/18 and never traveled again.

They may have my credit info and charge again. This is not good. I'm not sure when to complain but I'm not happy with this.

Not only they rape you the carry on bag. $52.00 dollars for a carry on, something that is free in every airline. Now we have a double delay because the airline does not have a PILOT!😳 Where are we? In a third world country for God sake! Worst airline ever.! This airline shouldn't be in business, no way! I believe their is enough complaints online for consumers affair get involve.

Maybe I'm a kind person that I never wanted to write bad reviews, even if something wrong happened to me. But this situation was an exclusion for me and I decided to share. These airlines are absolutely unreliable and if you are smart enough you won't risk your money and time.
I was going to a business trip. And found out that they canceled my flight to New York 10 hours before the departure and didn't offer anything instead. I had to look for other flights which were more expensive.
Still trying to get my refund. This is a terrible company absolutely not focused on customers' needs.

Ufff... They are terribly unique. They don't give a crap about customers. No one whatsoever. 2 weeks ago I had a flight that was firstly delayed for 2 hours, and then eventually canceled. I was left in an unknown city alone with no place to go. Guys from the help desk said I had to wait for three days, kind of there were no other flights to my town. The airlines didn't provide help because it was their fault. So I had to spend $700 to get home.
No refund from them. Nothing at all. Horrible.

On Sunday, August 20, 2017 we were supposed to be on Flight 906 on the way back to Houston from Oakland airport. That morning around 8 am before leaving the hotel we checked in online and confirmed our seat numbers which were 15 D & 15 E. There was something going on with Spirit's online website we were not allowed to print out our boarding passes due to the issue going on with the website, I tried several times but was not allowed. We arrived at the airport right at 45 minutes before our plane departed, went to the kiosk and still not able to print out the boarding passes - several of the kiosk were down that day. We got to an agent in the counter to get our boarding passes. He looked at this computer and said he could not print out our boarding passes anymore.
I told him the plane was still there and was going to be there for another 40 minutes to get our boarding passes so that we could go board the plane that was still going to be there for almost an hour. We told him we had to be back home that night due to a family emergency. He went back to an office and stayed there several minutes, came back out and said he couldn’t do anything. I asked him to get a manager or supervisor to help us out. He said he couldn’t call anyone because the supervisor was working the flight and she would come down after the flight departed. I repeatedly asked him to call up there and he refused to, by this time it’s been 20-25 minutes wasted with an incompetent person working the floor for Spirit Airlines in an international airport.
The agent finally called the supervisor and she said the doors were about to close and there was nothing she could do. We could have clearly been on that flight back home but missed it due to incompetent agents working the floor at the airport counters for Spirit Airlines. This has been the most frustrated experience we have ever experienced in our life time. We felt so frustrated and so upset of the situation, not having anyone being able to help us out and treated us horribly.
We went over to Southwest Airlines where we bought 2 plane tickets back home that cost us $1100.00 which we had to put on a credit card. There was no reason why we should have spent so much money on a new set of plane tickets when we could have been on that plane back home. We made it up to the gate within 10 minutes after purchasing the new flight tickets while our original flight with Spirit was just taking off. The flight attendant with Southwest Airlines mentioned they would have called the gate and printed out our boarding passes in a case like ours.
I would like and appreciate for someone to get back with me on this matter. We have flown with Spirit many times before, group vacations with up to 27 family members! We have been loyal customers and feel so disappointed to have been treated so poorly and have gone through such a horrible experience like this one.

How come I paid more for my luggage and seat reservation than the ticket itself? You just don't know how to get more and more money from customers and make them buy absolutely unnecessary stuff.
I think when I buy a ticket the seat should be automatically reserved by me or at least I can choose it for free! What the hell is that. Just a ripoff.