Spirit Airlines
reviews and complaints

The following letter was sent on Saturday 3/6/2021 to the Spirit Consumer Complaint department days after the event defined below.

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On a return flight (with my son) departing Las Vegas (LAS 5:00PM), to Chicago on Tuesday 3/2, Spirit flight# NK1210 I discovered that the plane was not effectively cleaned (if at all) between flights. Our original seats were 10E &10F, but since the aisle seat (10D) was free my son moved over which left the middle seat open. During the flight I used both the tray and the seat pouch of the middle (now empty) seat for some of my personal items. At the end of the flight, I checked the middle seat pocket to make sure I retrieved all my items and noticed a few things that weren't mine but assumed they belonged to my son. Unfortunately that was not the case, and I was unknowingly handling these items sporadically throughout the flight. There were three items in particular that I pulled out of the middle seat pocket that were evidently left from the previous flight:
• Napkins (used?)
• A mask (made out of black material)
• And a pen

Because of this it was obvious the plane was not efficiently cleaned prior to boarding.
The Spirit CEO - Ted Christie falsely states in a promotional email that Spirit Airlines truly has:
"elevated our cleaning processes by providing additional cleaning supplies in our onboard supply kits, increasing cleanings between flights and adding an extra focus on high-frequency touch points such as handles, seatbelt buckles, tray tables and armrests.

This makes me wonder how worthless Spirit Airlines cleaning process was between flights prior to "elevating" your cleaning practices to presumably address the COVID pandemic situation?

Needless to say I was not very pleased when I discovered this and hoped that I was not infected by any of these items that were inadvertently handled during that flight.

I would like an immediate explanation as to how this could occur and what will be done in the future to avoid and correct this. If an appropriate and immediate response is not received, this complaint will be escalated along with publicly voicing my experience on various travel sites where deemed appropriate.

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It's been close to 5 weeks since this letter was sent and I have yet to receive a response to the above allegation.

Michael Safchinsky
6860 Dennis Circle
Naples, Fla. 34104
[protected]

Dear Sir:

On April 7, 2021 my credit card American Airlines AAdvantage ending in 5112 was charged $3.00 for a Spirit Airlines On board service on April 6th . I have not flown on Spirit Airlines since last December 27, 2020 . When I looked at the charge it turns out that the credit card charged was from an old credit card account from 2007 that expired That account number ended in #1398.

Below is a copy of the transaction that appears on my account.

SPIRIT AIRLINES ONBOAR
Account ...5112 $3.00
3 AAdvantage® miles

PURCHASED BY Michael Safchinsky
TRANSACTION DATE Tuesday, Apr 6th, 202
POST DATE Wednesday, Apr 7th, 2021
MERCHANT LOCATION* IRVING TX [protected]
MERCHANT CATEGORY EXPRESS PAYMENT SERVICE MERCHANT--FAST FOOD

Please review and let me know what the issue is.

Thank you

Mike Safchinsky
[protected]@comcast.net

I have not received a response from my most recent email to Spirit. I have requested reimbursement for a portion of my overpaid flight and/or a voucher and I was told that Spirit has reached a limit as to what they can do for me despite doing nothing.

Here is my latest email:
I have been attempting to work with your complaint customer service department. They answered my questions up until a point and then they have stopped. I am not satisfied and they have told me they can no longer assist.

I had originally scheduled a flight to Fort Myers, Florida but due to COVID-19 had to reschedule my flight. I successfully rescheduled my flight but was under the understanding I had to pay again and then would be reimbursed. Apparently I misunderstood how the rescheduling would work online.

As a result, I well overpaid for this flight and I'm looking for some sort of reimbursement or voucher for a future flight. Please note, we have flown spirit in the past and, in fact, I have another flight booked to Fort Lauderdale in May.

If you will look into my case, I think he will see that I paid quite have to leave for this flight that should have cost me what I originally had paid for the first flight. It was my understanding that rescheduling due to COVID-19 was free and that the flight would be the same.

I had asked had asked Michelle, a corporate resolution specialist for your information and she has neglected to provide it to me. I ended up searching for your information online.

My flight was QHUZQQ. And I think if you will look, I paid significantly more than others on this particular day. I truly hope you can take care of me as a customer as I have sense also became a spirit club member

I had a departure from Hartsfield airport in Altlanta, On March 31, 2021, the flight was for 8 am going to Newark New Jersey. I had checked in two bags one was a victoria's secret bag the other bag was large black luggage, name on the luggage was Phelps. I arrived in Newark New Jersey at 10 am went to the luggage pick-up area one of the bags was there, the large black luggage was not there. I spoke with one of the spirit workers and let him know about how I am missing a bag he looked up my information and told me that the other bag was never put on the plane at Hartsfield airport in Atlanta. The plane flight number was NK57. both tags were placed on the bags. I asked the worker how will I be able to get my bag now he told me to fill out a lost and found form online which I did he also stated that someone will contact me about the lost item no one ever called or send me to email about my lost luggage. I tried calling the spirit lost and found department on April 1, 2021, and no one ever picks up the phone. I finally reached a supervisor on April 1, 2021, she said that she will push the information through to try and help me found my lost item. As of April 2, 2021, no one had not reached out to me about my luggage, all of my clothes and my granddaughter's clothes and personal items were in the bag. I have requested a refund for all of my clothes and other personal items that were in the luggage.

In March 2020 I had a flight booked for myself and my 2 children. We are from Canada therefore must drive across the border to access flights offered by Spirit. Due to the pandemic and travel advisories I cancelled my flight for March 2020, reservation #EGS4KA. I did receive a credit for my flight for the full amount of $806.01 USD however I must rebook within 12 months to use this credit. Due to ongoing travel restrictions and the closure of the borders I have been trying to ask for an extension of the credit so that I'm able to use it. I have been sending email messages to the customer service department at Spirit since Oct 2020. I did receive 1 response that 1 of my messages had been forwarded to a supervisor and I would hear back in 30 days - that was in November 2020 and still nothing; all the other messages I have received tell me that Spirit cannot provide me with a refund - I am not asking for a refund. I would just like a further extension of my credit so that I may use it.

I made a purchase On Spirit Airline website and got charged three times for one flight. I called customer service over 5 times in three weeks and have been lied to every time I called. I made a final call and they tell me there were charges to my account that were unauthorized and I cannot be refunded and they did not refund me anything. The company is a scam and just looking to take your money and not give you a refund. Give you a run around on the phone and tell you what you want to hear, just to get you off the phone. Terrible experience.

I was charged $69 on my debit card for a payment entitled "Spirit Visa Card". This charge was done without my consent nor prior authorization. I have contacted my bank and have disputed this charge.

I need to verify that this charge will not be repeated as well that my personal information is not used for other fraudulent charges,

In March I had to cancel my flights for Vegas because of the Pandemic our county was under lock down and I was unable to leave. The only option I could see was to ask for a credit and when they contacted me I told them I did not want a credit I wanted my cash back. You flatly refused saying you don't do that. Really this is how you treat your senior passenger's. So I have the credits that total $461.54 I was taking my grand daughter with me. So I rebook my flight this time I am the only one that can go. So I try to use as much as I can of my credit so I can be done with it. Knowing I will not fly this airlines again. Had my flight booked for over a month and I get an email saying they have cancelled both my flights. Really. I got credit again. Wow. So I go on line to rebook on another flight which should not be a problem since it is Vegas and I you fly in and out several times a day. I look and there is nothing for 12 days in the time period I want to be there. My daughter who is a doctor has cleared her schedule to spend time with me and has to drive 2 1/2 hours to get me as it is. There is also and event which I am assuming I am to ask them to move it to accommodate your flights. Wow all those flights and all those passengers you screwed.
I know have two credits UKRQ7U, SHG4SQ I want a full refund I am to be there on the Dec. 3 and as most seniors I do not have money to waste and you are holding my money hostage. I have filed a complaint with BBB, Consumer Affairs, Pissed Consumers, and AARP. Your people have been of no help to me to resolve this issue. I was not given the option of getting my full refund the first time. Fix this and make it right.

I book a flight for my grand daughter and I to visit my daughter on Spirit airlines. We where ready and covid hit and our county (Marion County) Indianapolis, Indiana was shut down. Only essential personnel allowed on the roads. So I go to cancel and it tells me my only option is a credit. I apply and when they send me an email back I ask for a cash refund. They refuse saying they don't do that. So I rebook for just me hoping to use as much of the credit as I can. Had my flight booked for over a month. Get an email a month before I was to leave saying the cancelled both my flights no reason given. I look for another flight and every thing between Dec. 2-16 have been cancelled. Still they refuse to give me a refund even after they cancelled and would not help me find any other way there. Now I will miss my event and miss seeing my daughter who is a doctor and had cleared her schedule so we could spend time with me. Spirit treats there senior passenger horriblly.

In March my granddaughter and I where to fly to see daughter. She was to pick us up in Las Vegas for the 2 1/2 hr drive home. We had to cancel as our County in Indiana was under lock down due to the Covid Virus. Only Essential personal allowed out. I asked Spirit Airlines for my money back which is $461.54 cents. They flatly refused. I was told they only give credit. So I decided to go In Dec. 3-12 bought my tickets with the credit I did not want and tried to use as much as I could. It would only be me this time a Senior Citizen as my grand daughter is in school. I have wanted to go see her and attend the Lake Havasue Boat Parade which is a 2 day event for a long time. Finally I get to go. I have had my tickets for at least a month then about a week ago I got an email that they cancelled my flights with out any reason. So I go to the site to find another flight and guess what everything from Dec 2 thru Dec. 15 have been cancelled. Again I ask for a full refund of my money. All they say is sorry you cant have a refund. Because you used credit that I did not ask for they can not refund my money. Well it is my money I did not ask for a credit. I asked both time for a refund. Great customer service especially for a senior citizen.

Worst ever!

I purchased my plane ticket yesterday evening and due to personal reasons I tried to cancel it this morning. The representative instructed I called spirit airlines to cancel it then give them a call back. My flight was canceled and I was guaranteed full refund because it was within 24 hours and more than 7 days from my flight. What spirit airline did not do was refund me fees and taxes from flyfar. I contacted flyfar just like they instructed me to do in the beginning, and I was told I would be charged a fee. Why was I not informed about that when I inquired about canceling my flight. That representative transferred me to someone else. This representative now tells me spirit airline does not have a cancellation clause in effect. How? I read to this representative what was posted on my refund from spirit. He puts me on hold then tells me his supervisor said although spirit airline refunds 24 hour cancellation they charge a fee for canceling. I asked to speak with a supervisor. Waited on hold for about 5 mins. The supervisor comes on the line then transfers me to his voicemail. Very very very unprofessional! Scammers!

I got married on August 16th, 2020 I booked my flight before I got married thinking that I would be able to go to the social security office and DL to change my name, However due to COVID-19 the social security office is closed and requires you to mail in your DL, if I do that I will not be able to get on the plane so I request to change my last name as the one on my DL and I included my DL and marriage certificate, I received a response back that spirt only changes names in cases of marriage, divorce or other legal name change or spelling error which is what I submitted I contacted the customer number asked for a manager and the manager advised me there was nothing he could do I spoke with Warren agent number 95845 in South Africa at 5:01 after being on hold for 45 mins. I just want my last name corrected from Hill to Finley

You people are thief at no moment I gave any or done a transaction on sprint airlines Texas you better put my money back

My name is Kenneth Nally.On 08/03/2020 I had an unauthorized charge from your company in the amount of $20.00. On my statement the charge Read's "Spirit Airlines onboard Irving Texas". I in no such way authorized any transaction from your company nor provided my credit card number or information to your company in any recent times. I did travel with Spirit Airlines back in July 2020 at which time I may have given my credit card information to pay some drink fees which was a month ago. I am requesting that you contact me back and make arrangements or return my money to my account from the unauthorized transaction immediately. You can reach me at phone number330-383-7646. Thank you

Went to Florida for a wedding got to the airport at 3 in the a.m. Plane left at 5:40 the shuttle took us to the wrong terminal sat on it for an hour when we arrived they wouldn't let us board them charged us 200 to switch our flight to the next one which put us running behind and the plane had to stop for gas because the incompetent pilot didn't have enough gas to make it and we sat on the plan for 3 hours missing our ride and the wedding as well as having to rent a car and being stuck in Florida for three days because I'm not paying another 100 to switch my fight. Been on the phone for two hours with people that are no help won't let me speak with a supervisor or hang up. Offered me a 50 credit which is ridiculous!

I enlisted in the $9 membership club a few years ago. I don't remember reading about an automatic renewal, which them as many other providers use it to prey on people's memories and make a buck (it should be illegal for them and any other provider to have automatic renewals without prior notification).
When I saw the charge in my credit card, I immediately contacted spirit airlines to cancel and request a refund. I did so both through their numbers on file, and messaging service, but it was impossible to get through a life agent.
Now with covid, when most people can't even fly because of the global pandemic and I can't fly because of cancer treatment, I find it shameful that spirit airlines would still charge without prior notification and then refuse to refund the membership fee. They claim that I agreed to it when I signed up several years ago, but that seems like a lame excuse under the present circumstances.
Shame on you spirit airlines!

I was charged $69.95 on 3/20/20 by Spirit Airlines for an alleged Signature debut/SPIRIT AIR [protected] MIRAMAR FL Date 03/12/20 [protected] 0 3260 Card 8111. I never authorized or signed up for a Visa card or that alleged transaction from Spirit. As soon as I noticed the transaction, I reported my debit card number stolen to my bank McCoy Federal Credit Union and they refunded the money to my account and issued me a new debit card. They investigated the charge. Somehow Spirit disputed and my bank reversed my refund and I got stock with a $69.95 on a transaction that I never made or authorized at all. I need a refund of my money immediately. My email address is [protected]@yahoo.com.

I flew Spirit back in March. Today, May 8th, 2 different charges were charged to my bank account. 1 for $16.00 and another for $21.00. Spirit Airlines onboardirving txus. I've never been to Texas. I did some research to find out this is fraud. These transactions were not authorized. I recently lost my job due to Covid19 and need my money! Please address this situation. Otherwise, I'll have to report this to fraud

Spirit airlines customer service is non existent, I have unsubscribed my $9 membership, have sent numerous emails, been on the phone, never getting a customer service agent. I keep getting charged $69.95 on my credit card, second year this has happened. I even changed my card number, but the charge still came thru. Sent another email tonight, maybe i'll get a reply.

On 1/30/20 I was charged $69.95 by Spirit on My Citi/Costco credit card.

After many attempts to talk to someone at Spirit and VERY long holds, I will try this method before I dispute the charge with my Credit Card company!

I am guessing that this is some sort of membership club renewal that I did not authorize and will not pay!

If you do not respond to this note in 7 days, I will dispute and NOT pay the charge.
Thanks.