Spick N Span — Cleaning Agency who has no good cleaners and disappear with your money
I would like to warn any expats or Singaporeans who're planning to engage a weekly cleaner. In Singapore, is quite a usual practice to engage a cleaner to clean the house on a weekly basis 4 hrs per session and generally they charge SGD 12 per hour. Like many busy professionals in SG, we will prefer to engage the service of a cleaning agency who are supposedly the "experts" in getting the right cleaners to come to your house. They charged SGD 70 per session (4 hrs). The lady Sherlin will come to your house first time to "understand" your business and insist of upfront 4 session money which you can negotiate down to SGD 230 for 4 session. Lady Aida will be in charge of sending the cleaner to you. Unfortunately, they sent cleaners who can't clean. It was so bad after 2-3 months that I've to ask them to refund the leftover 3 session money to me in Dec'10. They claimed they'll do so and till today Mar 16 2011, they went MIA. No answer of phones, no return of sms or emails. I'm in the service industry, I find such companies atrocious and they should not be operating at all. Guys, never trust www.spicknspan.com.