Speedway
reviews and complaints

At 4:40 pm, Tuesday, July 3rd, I went to the Speedway at 3202 Daniels Road, Winter Garden, FL to fill up my tank. As I have had many problems with my credit card number being stolen from outside card readers, I always go inside to prepay. Today I sent my 12 year old daughter into the store to prepay (she has done this often with no problems). He ran my card and handed her a receipt that clearly showed that the card had been charged as it gave an authorization code. My daughter came back outside and handed me the receipt, but the gas pump was not turned on. We waited another 5 minutes and then I sent her back in to let him know that the pump had not been turned on. When she went up to the counter he threw the receipt at her and said he needed to charge the card again. She came back outside with a new receipt that showed $0.00. I then proceeded to go into the store myself as I did not understand the problem. I waited patiently in line behind 3 other customers. When I approached the counter, Michael immediately yelled at me that I had the receipt. I tried to explain that my card had been charged but the pump never turned on. He just kept yelling that the 2nd receipt was the one that mattered. He failed to explain why the pump was never turned on and refused to even listen to me. Michael then refused to speak any further with me regarding the issue and yelled to customers behind me that he would take them now. I told him that I was not leaving without my gas. He continued to yell at me and tell me that he was "done with me". I told him that I wanted to speak with a manager. Someone came over (a girl) to try to assist me and he yelled at her that she was not to help me. She then backed away from the counter. Finally, Christine came over to the counter and I began to try to explain the situation, but while I tried to speak to her, Michael continued to yell at me and interrupt me while I was speaking to Christine. Eventually, I was able to explain the problem to Christine and she informed me that my card had been refunded and that I must have hit the wrong button outside. I explained that I had not touched anything...the pump was never turned on. She simply said that she did not know as she had not been the one to ring me up the first time around. While I understand this, and appreciate her calmly explaining the problem to me, it didn't really explain why the pump had not been turned on by Michael and why he supposedly had refunded my card. She did charge my card again and I was able to get my gas. At the end of my transaction, I asked Christina to give me the number to speak to someone about Michael's behavior and he continued to yell at me and demanded my name so that he could complain about me. I again told him that I was going to report him for his actions and pointed out to him that he was continuing to argue and yell at me in front of the others in the store, for no reason. He yelled back at me that I was the one arguing with him...REALLY!?

But honestly, I have nearly 19, 000 points as I go frequently to Speedway and this kind of rudeness and belligerence is not acceptable. I am a teacher and also have worked in retail for many years and can tell you that it is NEVER acceptable to yell at your customers, refuse them service simply for questioning a transaction, and treat them this rudely. This was by far the worst experience I have EVER had at a gas station.

I was recently at the speedway in Lexington Kentucky, on Richmond road, waiting in line when I overheard the cashier speaking to the woman in front of me. "Middle eastern [censored]". Being middle eastern, I took much offense to this and simply, couldn't understand how an employee could use such volatile language with a customer and especially right in front of someone from that ethnic group. I was very displeased and offended by the cashiers comment. This shouldn't be something a company should take lightly. I work at a job where I have to talk with customers all day, and not once have I ever heard a coworker or any other employee say something so rude and disrespectful.

I went to simply put some air in my tire recently and the card machine on it would continuously say it was authorizing my purchase. It then said my purchase was cancelled and proceeded to not do anything. I gave up on it after a few tries, then went to check my bank account and it charged me anyways! Is there any way someone could help me get my money back that I wasn't even supposed to be charged?

Pam had an attitude she snapped at me in front of other customers and my family. The time was 2:30 on july 1st, 2018 @ the location in Muskegon, michigan on Henry and Broadway, would not let me scan my speedway card after she asked if I had one as I was getting it out. I went there to buy a 44oz pop, slushy a speedy stuffer and a tornado. Just because an employee is having a bad day does not mean they can take it out on a customer. It's very uncalled for...

I was in the speedway in cheboygan michigan on june 30th. I was trying to pump gas the pump would not turn on. I usually pump my gas and pay for my other purchases on one charge. When it didn't work I went I the store and asked why the pump was not turned on. The manager got all up in my face was rude and belligerent saying that I had 7, 000 dollars in drive offs in six months! On top of this she had a couple of her guy friends in there getting up in my face as well. Standing in the parking lot bragging to each other about how they told me while the other customers are standing there waiting for service! This is no way to talk to a customer that gives a store around 4, 000 a year in business. I drive around 400 to 500 miles a day in my work truck, my wife fills up 3 times a week and I fill up my pickup once a week and I always went out of my way to give speedway my business. We used to enjoy every morning breakfast sandwiches and coffee with other purchases. Now we will never go to your speedway stores for business ever I will drive 20 miles out of my way for a gallon of gas and that goes for my whole family in cheboygan mi thats 32 lost customers a year you do the math!

I went into speedway at 0530 on Sunday July 1st 2018 to get a water. Despite the state of disarray in the store and overall uncleanliness of the floors and drink area, when I brought up the fact that they could clean a little with the downtime they had through the night I was menacingly told off by the manager. When she was through giving me the business and I was trying to retort I was revoked all privaleges to purchase anything in the store. I matched her nastiness with equal slander and vulgarity. I don't know why she was so angry or provoked me to be as equally angry but the situation should never have unfolded the way it did.

I was at Speedway in Garfield hts Ohio 44125 on Saturday 6-30-18 2:28 pm est it was 1 Cashier 3 other workers in the store no one else opened a line the store lost at least 5 customer due to the line going out the door and employees and a manager not caring and did not open another register, there was about 7-8 ppl in line. My contact email is [protected]@gmail.com, Thank You very much

You have a woman that work in this location that is rude. I do not have her name, but she is the only one that wears a hooded sweat shirt under her work shirt. With the hood on at times. she is always on her phone or has people hanging out in that store and when you talk to her she always talks to you like she is right. Well this last time in there and it will be my last time when I was walking out the door with my child she said and " [censored] you [censored] go somewhere els. well now I will my child does not need to hear this nor do I!

I love in Boone NC . i was in the Speedway in Perkinsville yesterday. The hotdog cheese chili machine was broke. Mike the manager took it apart & threw the VERY HOT concrete slab thats inside the panel in my hands. It burned me. I have several witnesses that saw this. Hes a very rude & inconsiderate manager & has also been seen yelling @ employees. I now have a burn mark on both hands. This was stupid & wrong for him to do this.

6/21/18 around 420pm gave reward slip to cashier to get 10 cent off gallon. She scan it and then immediately crumple it up. Told me i didnt have that reward. I try to explain she said no. I ask for manager (kendra) and was told it wont matter. Kendra came to talk to me. She also had a very poor customer service approach. Told me cashier behavior was ok and she would discuss later. Then still was not helpful with reward. I was very shocked by their way of interact with customers

Being rude. Didnt speak, just came out and said it's too hot. The only thing I wanted was a verification letter. She shut the door in my face as we were walking into the building. Telling me that I don't need to come to the store, go somewhere else. Just being unprofessional as a manager as soon as I tried to speak with her, she has an instant attitude. Not talking with me professionally. Cursing while customers are in the the store. Not showing respect because she has an attitude.

I went to speedway on 306 in mentor Ohio and as soon as I walk in the temperature went from hot (90 outside) to hotter (92 inside + the heat generated from the food) The only person working there is an asthmatic Woman mid 60s with no air conditioning or fan...we then left and put a door stopper for her to get some air and when we came back to try to buy a fan for her (However it's 7:15 on Sunday) and it's still the same amount of heat inside. Corporate is closed and her manager is not there

Hello speedway, I wanna make a serious complaint about your manager Lola. Every time I'm in there she is making rude and disrespectful comment about her employees and the customers. I didn't know it was speedway policy to rant about your insignificant problems to your customers. I expect something to be done immediately. Also I will be calling customer service as soon as possible. Her attitude and demeanor is appalling. Please contact me for any questions. I will stand by and watch a general manager disrespect others.

I am complaining about the customer service at speedway 6674. There is no way should a speedway puts computer work ahead of customer service. There was two cashiers and a line snaking all the way to the fountain machine, and coming close to the subway. Some of the customers even walked away. One employee seemed to be either shutting down a drawer and another helping on subway. My question is why was the GM working on the computer instead of jumping on a drawer to get these customers out and on there way?

I'm not going to make this long or full of nasty words I'm really just trying to figure things out in my head. I'm talking about my employment . Around a week and a half ago I was running the register and my third shifter walked in. I have been alone since eight o'clock. All of the sudden I look up and see a gun in my face. I asked the robber are you serious? And he said yes give me all of your money now. I kind of jerked away from him and he followed me with the gun saying I'm not playing give me all your money. Immediately put my hands up and said you're good man that's cool here. I took the tail out of the register and put it on the counter. My employer look at me scared out of her mind and grab the store Keys going to lock the front door. I grabbed the store phone and started heading towards her then we heard gunshots. I said forget the front door does door locks automatically. She's crying hysterically we're hearing gunshots outside and I dial nine-one-one. Herb Blaine arise within the hour to talk to police with me. I was told to make my final drop a 0 to figure out how much was taken. Days later he calls me to say it's policy that I had too much money in my drawer. Okay I guess what I'm trying to say is how do we know how much money was in my drawer when my changer was not full. Also being alone for 2 hours I didn't get a chance to drop as often as I normally would have it was kind of busy. So what policy says hey you're alone but ignore the customer drop everything and then get a gun to your head and get fired? I guess I want someone to acknowledge this there's no way to say what wasn't in the changer. And then normally if I have extra fives and ones I can sell them to my third shifter. Our change order has been messed up with us for two weeks now ever since our gm went on maternity leave. I've been covering shifts staying over and working my butt off to get that store in order. We even double past our last inspection because of that. Missing our gm has caused us to not get change. One week we had no fountian drinks its been a rough go of things and for my small mistake of having maybe 80 dollars too much in my drawer shouldnt cause me to be in the unemployment line. The night we got robbed I even stayed until 4 in the morning. I was supposed to get off at 10. The third shifter was hysterical and did not want to stay without me. So I go above and beyond working a 15 hour shift straight to be fired? I go from emotional truama to unenployment line in 2 days?

The manger at speedway on Bradley rd and Detroit always has a bad attitude she is always standing behind the register alway haves a smart remark to customers I was a everyday customer to that store but as long as she is there I'll take my business to other gas stations I had walked in on my cellphone witch was a important phone call and when I got to the line she seen I was on my phone she asked me how I was doing I said fine how about your self the she stated taking all loud just being rude cause I was on the phone and on my way out the store I herd her say if they wanna be in there phone I'll be as loud as I can . She is just plain rude and ignorant

so I went to Speedway store number 0006585 and a gentleman named Philip GF was my representative at the register I asked for $20 on pump 12 when I came back out of the store that pump said out of service on the screen so I went back in and asked him to put it on a Nother pump there was a Nother lady there who told me pump 12 would work I came back out to my car tried to pack the premium gas I asked for in the pump did not work so I went back in the store and I asked him to put it on pump 10 so the lady who was in there said that pump 12 would still work even though the screen said out of service so I then went back out to my car and tried to pump the gas again and of course it did not work because the pump said out of service so I went back in the store and I asked the gentleman to put it on pump 10 the lady who is in there then became rude and disrespectful so I asked for my money back And proceeded to then go somewhere else I refuse to get gas at speedway due to this issue. Also I asked for premium gas 3 Times and this man still gave me the wrong grade in gas!

On March 26, 2018 I visited your store in Wadesnoro, NC. I stopped to fill up my car. I drive a 2010 Honda Pilot and it was on 1/4 of a tank when I arrived. Upon filling my car I was charged $89.48 for 33.9 gallons of gas. The problem is that a 2010 Honda Pilot only holds a max of 21 gallons and I had a 1/4 of tank when I arrived. I was overcharged for 18 gallons of gas. I went into the store to bring it to their attention and was told the store manager was outside. I went outside and asked to speak with her. She said that pump is broken, sorry. I said that pump doesn't say it was broken there is nothing on it. She said she couldn't do anything and I needed to call customer service. She wrote down the number. I stepped outside to try to call and the number she gave me was a disconnected number. When I went back inside to let her know she laughed and said well that's the number they gave me. I then asked to speak to someone that could help. She said she was the manager and couldn't help. I asked to speak to the owner. She said its on the number I gave you, which I reminded was dicconnected. I then asked that she contact customer service using the store phone. After over 45 minutes on hold I spoke to someone and the claim #they gave me was 675617. The store Manager's name was Keisha Moore. The store number is 7998.

Ms. Moore was extremely rude intentionally unhelpful. I have not been contacted by Speedway regarding my claim and it has been over 2 months. I am requesting a refund for the 18 gallons of gas that I was over charged due to a broken pump.

I was over charged at speedway gas station off w pond rd in Woodbridge no. For 23.44 when I told the attendant only 10.00 but I noticed he was not paying attention to his job because it went over what I said . I live on a certain amount of $ each week . I only put 10.00 in at a time when I get gas. Please help me get that amount back I only had a limited amount on my card now I have barley enough for the week because my car isn't good on gas and I need it for the week .