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Speedway
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1.2 595 Reviews

Speedway Complaints Summary

22 Resolved
569 Unresolved
Our verdict: If considering services from Speedway with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Speedway reviews & complaints 595

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S
7:28 pm EDT

Speedway The manager

Jeremy the manager. When he first started there. He was great to all of his customers. Especially all of us that work up a Marathon Refinery. Now he has got his self a girlfriend you can't get him to do anything. That poor girl that works morning shift I feel sorry for her. I don't know her name. I only found out his name because I ask what it was. Any how back to him. He will not lift a finger to help with anything that girl people lined all the way back by coffee an when they ask him to help he takes off out back by the beer an smokes and talks on the phone. I opened the door an ask him to if he could help an he got all pissy an told me he was on the phone she would be all right. As I was shutting the door he told who ever on the phone some [censored] is trying to tell him how to do is job. I ask him if he was talking to me an he wouldn't even answer me. I'm gonna start video everytime I come in there an blast him on Facebook. How he treats people. He's not the only one either there is another gray head guy an a lady beginning of the week they have music playing on their phones an you can't hardly hear what they say. In the last 6 mouths that Grayson Speedway has went to hell.

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S
8:21 pm EDT

Speedway Cashier - 19, no mask, no service, rude

Store, 315# -255-2772., [protected], register trans #1921765., icev cream. Customers not wearing mask. Others complained. Rude employee. Not service me. Did not appreciate poor service rude and nasty to me. I know the store manager. But bring to your attention. Other employee during day same location is very rude to customers. At the point I will no longer due business with my my business. I am a member. For 8 years.

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M
8:13 pm EDT

Speedway Service

I work in Georgetown ky the speedway I'm referring to on Darby dr. I have ibs so I have to stop in the morning the guy there gives me the staired look! Never greets me or nothing! I'm feeling some type of way because he looks at me like I'm going to steal something! He's disgusting looking needs a shave and bath I only stop there because McDonald's is close in side if I didn't have to stop I wouldn't! BLACK LIVES MATTER!

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S
7:09 am EDT

Speedway Disgusting mistreatment 4.51 01/08/2020

Est main farmington nm at 4.30 01/08/2020 ibwent in to purchase items I had 2 icecreams a cold coffe and 2 reeses I put all items in one hand it was cold in one she yell at the top of her lungs asking me what I eas doing I told her she said I was purposely doing this to pretend I was stealing then proceeded to check out she was yelling and smashing her fist on the counter about a incident the night before cops were called the night before not involving me but the police ask to check my id so later that night/after tje incident I kindly ask her what happen she teplied none of my buosness understandable so the next night just trying to make conversation she screams at me none of your damn buissness not everything concerns you so I ask her to stop screaming at me and banging both her fists on the floor im yrying to pay but shes screaming at the top of her lungs calling me names degrading me belittleing me talking about what happen the night before yelling me she can refuse anyone she doesnt like never in my life have I never been treated like that if your not going to take action I will and do have legal council steven hall [protected] e. Mainst farmington nm 87402 e-mail [protected]@outlook.com

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12:51 pm EDT
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Speedway Employees

You need to get socially decent and respectful employees at your empire blvd. Webster new york location. Especially 2 guys 1 named jose and the other one is a manager with tatoos drives a light gray grand prix. They are extremely rude and roll their eyes at us. Just downright and blantely disrespectful! Its a guaranteed disposition with them 2...

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R
2:49 pm EDT

Speedway Trash and cleanliness

Garbage everywhere outside or your store in Canton South for weeks and the photos don't do it justice. I can see a day but this has actually been weeks. I'm disgusted and makes our neighborhood look like trash too!

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M
2:29 am EDT

Speedway My wife and I do not appreciate the disrespect

On April 16th at approximately 9:00am in the morning > my wife got gas at the gas pump during that time the pump TV announced that they had bath rooms and soap to wash your hands. After walking out of the bathroom a employee proceeded to tell her that was for paying customers in front of a whole line of people making her fill that she did something wrong she let the lady know that at the pump were she paid for her gas announced that your bathrooms were open for usage. The store is located in danville indian area code 46122. I have been loyal paytron from the time you came to town but if that is how your customer service is going to be I do not want any part of it and as a long time resident of danville I will pass that info to any one and every one I know indanville. I hate to be so upset but that is my wife and I do not appreciate the disrespect. My email is [protected]@sbcglobal.net and I would like to see some sort of response as I have many years of good experiences with your company and would like to continue that relationship. Thanks Matt Mcclure

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W
11:41 pm EDT
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Speedway cheryl lasarre

Cheryl Lassarre is in California and she on the speedway gas station pump video New York state saying wayne is a male prostitute. When I go to get gas a speedway gas station she on the video. There is a person who leaves in lockport ny who is stalking me and he has been going into local businesses telling the staff that I have aids and that I am male prostitute. I lot of the people there have developmental disabilities. There bullying people through out western ny by slandering a person's name on the radio and on tv. I just went to another speedway and got gas and there was person by the name of j Balwin who is a singer. He was saying on the video that Wayne is gay and he's going to shot. J Balwin is a Colombian and he does collaborations with singers like j-lo who is a puerto rican. J Balwin should be ban off of your videos at your gas stations and Cheryl Lasarre. I have a degree. I dont sell cocaine or meth. My name is slandered on the radio and on the speedway gas stations videos.

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S
2:15 pm EDT

Speedway Not protecting their employees

So as i've been out i've noticed all retailer's that have remained opened, are trying to protect their workers. Krogers, wal-mart, sheetz, go mart even fruth pharmacy have all installed what looks like plexiglass around their registers. However speedway has done nothing! They are not even providing gloves or masks for their employees. So if a company choses profit over safety then I choose to cut up my speedy card an shop at the more caring stores. Shame on speedway

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Update by Speedway Bad
Apr 06, 2020 11:39 pm EDT

I called Speedways main complaint number talked to a candance. I asked why speedway wasn't doing anythng to help protect their employees. She was very rude and condecending. She stated it wasn't Speedways responsibility to provide tht. But every other store in our area has hung plexiglass at registers cn you at least provide gloves and masks. I asked her response was we dnt want them wearing masks. So I will no longer be shopping with Speedway and I encourage others to start a boycott of them. I dnt want to do business w a company tht chooses profit over safety

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S
9:27 pm EDT

Speedway Employee safety

Went to a speedway in wv was really disgusted to see tht the workers had no gloves nor masks. One employee was cleaning everythng with bleach. She said she was very high risk and had a son with diabetes but she had no choice but to work she's a single mom. So i'm cutting up my speedway card and will not return. Any company tht can not take care of their employees, especially the ones who deal with the public face to face, they'll get no more of my mny! Shame on speedway!

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E
6:06 pm EDT

Speedway Coronavirus

Speedway has no concern that their employees have physical contact daily at their truck stops, where 80 percent of those truckers are foreigners ? Who's protecting these employees ?

So...Apparently my concern is to short, so here we go.

Every restaurant, school, business, gym etc has been shut down, but you think it's cool to leave these "low life" RETAIL people out there to dry ? Get ready for an overabundance of lawsuit's to come your way... you've done everything in the last 3 years to take care of your "shareholders", this won't make them to happy.

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S
Speedway Bad
, US
Mar 30, 2020 9:36 pm EDT

Just knw you guys arent alone. I work for speedway in wv. We have no gloves no masks and our regional manager just informed us we are not allowed to wear mask . Im very high risk with a son who has diabetes. They set in their safe offices making mny off our backs. I was told i could stop working if I was scared but theyll only pay you unemployment if we catch the virus. STAY SAFE

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J
4:28 pm EDT
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Speedway gas and convenience store

How do you people get away with your massive price increases.
This By 2 get one for a cheaper price is [censored].
Since Speedway acquired the Shell Gas Station and convenience store the prices have gone up 40%. This is pure price gouging. Who the hell do you think you are, one of those interstate highway truck stop price thieves ?
There ought to be a law against this crap.!

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R
6:01 am EDT

Speedway unethical behavior

I walk into speedway as normal. An employee walks up to talk to me.He ask me if i have a man. I tell him, I have a man. He continues to talk to me. I feel he has been drinking. So i ask him which he said no. So he continues to talk to me. He follows me outside. He gets into my car. Which he refuses to get out! He said he's not getting out until i give him my phone number. So i give it to him. He is refusing to get out of my car. I ask him again if he has been drinking. Which he ask me if i'm going to report him! Of course I say no. Im really nervous. This is a big man and he been drinking. I'm just trying to get him out of my car. He checks to make sure, I gave him the right number. He tells me he going to be calling me. I say ok. Which he calls me. I come home. I turn my phone off. I won't be going back to that store. Unless he is no longer working there.

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B
2:19 pm EDT

Speedway Mega Turkey & Cheese Sandwich

I bought the sandwich this morning and there is no date on the package that says when it will go bad anywhere on the package. I just wanted to let you guys be aware. Not sure if it is stamped when it's made or at the location, but it would be nice to have a best by date just in case if I want to save my other half or if I didn't get to eat it the same day. Thank you.

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11:24 pm EST
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Speedway refund denied / cash register scanner / theft by speedway cashier

I purchased Vanilla Visa gift cards. Within seconds of purchase changed my mind and asked to return them, refund was denied! I was told "I don't have a method to refund your credit card". I filed a complaint with customer service: Case Number: C-1604718-P6Z5. Other purchase, same product, charged for card w/activation code, however, I was provided a card that was never scanned, leading me to only conclusion that employee stole the card. When I went back and showed that the card is inactive, I was told that management will help, but nothing has been resolved to this point. I feel that I've been robbed blind. My only resolution is to dispute the charge with my credit card company.

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E
4:40 pm EST

Speedway cashier was rude and would not allow me to make purchase on cigarettes the way I wanted to in order to save 1.50 every 2 pack as advertised.

I always used speedway to purchase my two cartons of cigarettes every week/week and a half for the last 6 years. During the Marlboro offer for buy 2 pks get 1.50 off. I always buy 2 cartons and ask for them to be rang up two packs at a time and pay for every two packs separately to get the promotional offer. Never had a problem until today. The man cashier that was working at 4pm was rude and refused to ring up my purchases as I requested. He got very snobby and said he don't care who does it, he wasn't going to spend the time ringing up the purchases I wanted. He was so rude, I just left and went to marathon up the street. As much money that I spend at this location every damn week, I was not going to be treated like that or be refused an offer that is posted as a promotion rather I bought 2 pks then ask for another 2 pks until my order is complete, I should not be denied my request of my purchases as I want them. If this man is that lazy and rude making your company lose money just he did today, he should be fired!

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1:18 am EST

Speedway deli

The lady that was working 2/13/20 at 12:30 am was extremely rude. I was calling her mam and she rudely told me she is a mam not a man and I thought she was trying to tell me she was a man so I called her sir and she became even ruder telling me she was a mam and I told her that's what I was saying the first time

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T
8:46 pm EST

Speedway cashier called me a liar and wouldn't give me the $5 she owed

I visited the speedway location on w main st in batavia ny today 2.1.20 at approx 6pm. I bought a back of marlboro cigarettes which came to $11.16...I handed the cashier 3 bills (2 - $10's and 1 - $5 bill) totally $25 and told her to put the remainder in gas on pump #3. I proceeded to pump gas and almost pulled away until i realized that she told me the gas would be $8.84...Which is wrong...It should have been $13.84...$5 difference. I went back inside and asked how much the cigarettes were and why my gas amount was only $8 and change when i gave her $25. The cashier told me i only gave her $20...But i told her she was wrong and i gave her $25...3 bills which were 2 - $10's and a $5...And she proceeded to say i was lying. I told her there is a difference of $5 owed and to just put it on pump 3 so i could put the gas in the vehicle. I went outside and was telling my husband what happened and the cashier came out to pump 1 and was telling me never to come back to the store and then proceeded to not put the gas on my pump. I told her she can't tell me not to come back and she told me to call her manager. We were in a hurry and just left because my husband said we can call the store and file a complaint. So this is my complaint. I was called a liar by the cashier and then she embarrassed me in front of everyone! i visit this store every single day and spend a lot of money there! i want a refund, an apology from the cashier and for her to lose her job! my name is tara hall-dilaura and my speedway card number (taken from the key chain bar code) is [protected] 1 so you can see that i was there around 6pm and used the card and then the cameras can be checked to prove that she is wrong and she disrespected a loyal customer for no reason and called me a liar...As well as trying to ban me from the store! i hate to do this...It's not in my nature but she is a terrible employee!

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10:44 am EST
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Speedway employees on alcohol and drugs

I want my name kept anonymous, you really need to do drug and alcohol tests on the new employees at the speedway 3001 66th st n saint petersburg florida 33710. Do you monitor who you hire or re-hire?
I am a frequent customer to this store!
It is sad and pathetic to be waited on and smell the stench of both alcohol and marijuana. From the new hired employees. The girls can't even hold there eyes open. No experience!
The rudeness of an employee charice turning her back on customers and shoving food in her face while customers wait in a long line and leave it to another employee to who is on the floor working to come and ring out.
The manager will stand with his back turned not say anything to her to even help.
Do you only hire young girls? I know of a couple men whom have applied with experience. Seems like the managers is hiring young girls no experience/ qualifications to look at.
Praise goes to assistant managers phil & ed as well as employees jeanie & tj. They have great personal skills, personality and always show respect with a smile! Always working!

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9:26 pm EST

Speedway wasted gas

I went to the gas station on Elizabeth ave and Hawthorne ave in Newark, Nj. As the gas attendant struggled to put the nozzle in my tank he wasted gas on my truck and on the ground. I am really not happy about this, all they could tell me was sorry! I have been going there to get my gas for years, never had a problem till today 01/19/2020. Please help.. I'm trying to figure out how resolve this matter? Please contact me a.s.a.p .

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Speedway In-depth Review

Overview of Speedway: Speedway is a well-known and reputable gas station and convenience store chain that operates across the United States. With numerous locations nationwide, Speedway offers a wide range of products and services to meet the needs of its customers.

Product and Service Offerings: Speedway provides a diverse range of products and services, including gasoline, snacks, beverages, tobacco products, and various convenience items. Additionally, many Speedway locations offer car wash services, lottery tickets, and money orders, making it a one-stop-shop for customers on the go.

Pricing and Value for Money: Speedway strives to provide competitive prices for its products and services, ensuring that customers receive value for their money. With regular promotions and discounts, Speedway offers affordable options without compromising on quality.

Customer Service and Support: Speedway is committed to delivering excellent customer service and support. The staff is friendly, knowledgeable, and always ready to assist customers with any inquiries or concerns. Whether it's providing directions or resolving issues, Speedway's customer service is top-notch.

Website Design and User Experience: Speedway's website is well-designed and user-friendly, making it easy for customers to navigate and find the information they need. The website provides details about fuel prices, store locations, and promotions, ensuring a seamless online experience.

Convenience and Accessibility: Speedway's numerous locations make it convenient and accessible for customers across the country. Whether you're on a road trip or simply need to refuel, you can easily find a Speedway nearby. The extended operating hours of many Speedway locations further enhance convenience.

Quality and Reliability: Speedway is known for its commitment to quality and reliability. The gasoline provided is of high quality, ensuring optimal performance for vehicles. Additionally, Speedway's products are sourced from reputable brands, guaranteeing their reliability.

Speed and Efficiency: Speedway excels in providing quick and efficient service. The fueling process is fast, and the checkout process at the convenience store is streamlined. This ensures that customers can get back on the road swiftly, saving them time and hassle.

Loyalty Programs and Rewards: Speedway offers a loyalty program called Speedy Rewards, which allows customers to earn points on purchases and redeem them for various rewards. This program provides additional value to customers and encourages repeat visits.

Community Involvement and Corporate Social Responsibility: Speedway actively participates in community involvement and demonstrates corporate social responsibility. Through initiatives such as charitable donations and environmental sustainability efforts, Speedway contributes positively to the communities it serves.

Competitor Comparison: In comparison to its competitors, Speedway stands out for its extensive network of locations, competitive pricing, and excellent customer service. These factors make Speedway a preferred choice for many customers seeking convenience and quality.

Overall Rating and Recommendation: Overall, Speedway is a reliable and customer-focused gas station and convenience store chain. With its wide range of products, competitive pricing, and excellent service, Speedway is highly recommended for those in need of a convenient and trustworthy option for fuel and convenience items.

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Speedway contacts

Phone numbers

+1 (800) 643-1948 +1 (800) 428-4016 More phone numbers

Website

www.speedway.com

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