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SpeedEx Courier
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SpeedEx Courier complaints 109

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1:59 am EDT
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SpeedEx Courier Unprofessional Delivery service, merchandise never made it to my hands

This company claimed to have delivered my package of clothing for grandson. I live in an apartment building, the worker didn’t ring the intercom he/she tossed package outside a closed door in the courtyard. Camera above the building number captured it. Then took a picture of where they tossed package. Never attempted to ring the bell which is connected to my phone for building access entrance. I’ve called a number I googled and it’s been a week and still no call back. I called my debit card and because this company took a picture claiming prof of delivery I can not get a refund, clothing company still has not reached out to refund me or redeliver my items. This may not mean much to you but it’s my hard working money I spent on my grandson. This is wrong in every way and this company should not be in business.

Desired outcome: Either my order be redelivered or shut down this company and give me a refund.

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6:56 pm EDT
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SpeedEx Courier SHEIN order SPXHEF005001405553

Hi my name is dovante brown I’m contacting you guys cause I orders a package and SHEIN that said delivered by you guys and I never got to my house the it said on SHEIN delivered and signed but I didn’t or no one in my house sign never got my package so it was redeliver by SHEIN and delivered by you guys a second time and I got the same thing delivered and signed but I never got my package

Desired outcome: I want to know who signed my package and where it go

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fufubx
, US
Apr 07, 2023 2:02 am EDT
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Same thing happens to me, it says signed, I want to know who signed my package.

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3:43 pm EST

SpeedEx Courier Package in limbo

I ordered items from Shein on February 22nd. It is now March 11th and no further information on my order exists. My package has been stuck "In Transit" since February 27th with no movement. I've emailed SpeedX with no success. Their "Customer Service" number is a recording saying an agent will text you back, but that never happens. Shein's customer service has been no help and keeps telling me to contact SpeedX when there is no way to do so. SpeedX dumps packages on sidewalks and in the lobby of buildings without notifying you so you have no way of knowing your parcel has arrived. I've had this happen to me twice. Shein offered to replace the items only for them to use SpeedX again.

Where is my package? SpeedX has no address listed.

Desired outcome: For SHEIN and SpeedX to locate my package or refund me my money.

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11:56 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

on February 21, 2023 a package i was waiting for stated it was delivered to my home 57 Juniper Rd., Port Washington, NY 11050 coming from SHEIN. your tracking number. SPXHEF005001012427. I looked everywhere. I have contacted customer service. I even called the phone number that I was provided for your company with no response. I have attached a picture from...

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12:18 pm EST
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SpeedEx Courier Shipment

Hi, my name is Susana. I had ordered something from a company name TEMU and this is shipping company

It says my package was delivered on February 26 and ever since then I keep calling the one 800 number and a voicemail comes up that someone will text me back and to leave a message and it’s now March 6. No one has had the courtesy of returning a call. I don’t have my package and I already paid for it.

I can be reached at [protected]

Desired outcome: For someone to return my call so this package can be tracked

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chuck yang
boston, US
Mar 19, 2023 2:51 am EDT
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Hello Susana, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone [protected]) so we can help you resolve your issue. Best wishes, Chuck

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8:34 pm EST
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SpeedEx Courier Didn’t receive order but it say it was delivered

My order says delivered but I don’t have it and I checked with neighbors and outside my home and I still have nothing I contacted shien and they told me contact you guys. My order say it was delivered on 3/3/2023 but here it is 3/6/2023 and I still don’t have it. It say my package was signed for but I never signed anything at all.I really need someone to contact me asap

Desired outcome: Please refund, I would also like a response on what happened.

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10:05 am EDT

SpeedEx Courier package in germany

My fiancée sent a package through speedex.
The tracking number is SDX98225870314.
Account number: [protected]
Using the tracking code the package has arrived in Germany. The package is do be delivered to the USA.
I received an email stating I had to pay $2550.00 euros for the package to continue shipment. It's says due to taxes. They ask that I send the money through western union or money gram to an individual. Not a company.
I'm afraid this is a scam.
Thank you,
Veronica Duncan
[protected]@gmail.com

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Update by Xraygal3867
Aug 17, 2018 10:07 am EDT

My fiancée sent a package through speedex.
The tracking number is SDX98225870314.
Account number: [protected]
Using the tracking code the package has arrived in Germany. The package is do be delivered to the USA.
I received an email stating I had to pay $2550.00 euros for the package to continue shipment. It's says due to taxes. They ask that I send the money through western union or money gram to an individual. Not a company.
I'm afraid this is a scam.
Thank you,
Veronica Duncan
Veronicalduncan@gmail.com

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5:50 pm EDT

SpeedEx Courier Delivery of a package

a package was sent to me by a solider whom i met on line, his, name is Cripps Charles, it was supposed to be a box containing his personal items .He took my name address an telephone number .He then passed this information on to an agent at speed ex courier who inturned emailed me telling me of when he will be in my country to deliver the box.A few days later he emailed me again telling me i need to pay for him to get some documents in order to clear the box, i then asked why am i being asked to pay for this an i am the recipient of the box an not the sender any how i payed the fee of 3769 euros through a bank wire transfer then i sent him a scan of the document to confirm i made the payment, he then indicated to me via email that he was arranging the documents.A few days after that i was sent another email telling me that they passed the box through a scan an noticed it was filled with united states currency an i was then asked again by the agent to pay 7550 euros to another account to which i refused, since then the agent Frank Vann has been calling my phone with a private number demanding that i pay this money i was never given a client number or a tracker number for the box, number for the company or even a license number for the agent .up to date i have not even a scan to show what i payed 3769 euros for.Now i am being told i will be locked up an i an the agent Frank VANN keep calling my phone telling me i need to pay this money .I will like to know if it this is normal company procedure to ask recipients of packages to pay for delivery, an to verify if this person is employed with this company.The bank to which i transferred this money is as follow account name;Tatcher Duke account number;[protected] Iban ES44 [protected] swift code CAIXESBBXXX Beneficary address ;Avenida Zumala Carregur 20 Donostia Gipuzkoa Spain Bank Address ;Plaza Easo Calle Easo 65 290006 Donostia.San Sebastian . Email address ; FrankVann;[protected]@gmail.com.I will be most grateful if you can assist me in rectifying this issue, thank you.

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Bea39
Chicago, US
Apr 12, 2023 12:22 am EDT
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Never heard of these people till now . They delivered my package and left it outside where I live on busy street where people always are walking by . They didn’t bother to leave it inside the second door ! My package could have been stolen

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Ayalanea
, US
May 20, 2017 1:07 am EDT
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I am also a victim of this. I met a stranger namef Patrick Carter and he told me he is sending a gift lots of gift. But all of the sudden people from Manila is asking the amount of 15, 000.00 ( 350 usd). And they asked me to pay before delivery.

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4:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SpeedEx Courier Parcel scam from malaysia

hello im grace espra from UAE. this particular company is keep sending email to me that some one send me gift, even I dunno the person... calling me on my number.. people who call me also not speak very well english speak asian english... moore over my fren on travel she go do the address the one they give on side... over there no company even number is cellular here is address of place Speedex Courier Services Malaysia
3948, Tmn Setia Jaya,
Jln Chew Thein Moi, 91000 Tawau,
Sabah Malaysia.
Phone:+[protected]
Email: [protected]@speedexcou.com

... no physical address in UAE as im here Speedex Courier Services UAE
Airport Road, Deira, UAE.
PO Box: 3841P. O Box Road 31303
Dubai UAE.
Phone: +[protected]
Fax: +[protected]
Email: [protected]@speedexcou.com...

when I go in details I found out that this webside regiesterd from malaysia... so to aware people from scam and fraud my humble request is too close the web side... it will be wounderful that local athorties can catch these people... to safe the humanity and inocent... who dont have enough knowledge...

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Roberta “Post62001” Clark
, US
Nov 04, 2023 4:14 am EDT
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I live in an apartment, not the lobby. When the delivery guy left my package in the lobby someone was nice enough to bring me my package. Speedx needs to do better. Come on now?! Shein needs to stop dealing with this company. I just want my packages delivered at my door and not left in the lobby. Let's get it together speedx.

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Mary5687456
, US
Sep 30, 2023 11:44 pm EDT
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Mark my order as undeliverable or wrong address to avoid doing their job. Have no contact info, no customer service

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Ruddy Ruby
, US
Sep 23, 2023 7:18 am EDT
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Horrible service. The laziest people get hired here. They leave your packages anywhere ! Pathetic workers stealing packages and leaving them outside so other people can steal it. Evil employees. 4 orders from Shein falsely delivered.

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Ritetrus
, US
Sep 23, 2023 11:39 pm EDT
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They left my package in the courtyard apt building. They normally leave packages inside building in the downstairs lobby. Which is unacceptable also. So I did not get my package. We have 75 tenants in my apt complex. Is this for real? No phone call. They throw the package over the gate. Left it there.

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Tonya Bynum
, US
Sep 10, 2023 10:31 am EDT
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Today 9/4/23 they delivered my SHEIN package outside of a 99 cents store took a pic of it and when I went around the corner where the store is of course someone stole it I have a picture of it I’m trying to get a refund from SHEIN and this is the second time this happened.

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Deja Dupree
, US
Sep 03, 2023 5:03 am EDT
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On August 19, 2023 Speedx delivered my package to my building and not to my door and because of that my package was stolen.

My order was from Shein and my tracking number is SPX111056700849138.

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Jennyz2292
, US
Sep 03, 2023 11:44 pm EDT
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I provided the correct address but you guys still end up giving it to the wrong house. My order number was SPX0YB056701099908.

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Kelly Briss
, US
Jul 18, 2023 3:03 am EDT
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They claimed that they delivered my package a little after 2pm yesterday and now 23 hours later I still haven't seen it. They had to nerve to produce a picture of the shipping label but nothing showing the location of where they so-called made the delivery.

They are liars and theives! Noone needs to use this courier service.

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Greenidge
New york, US
Jul 11, 2023 9:03 am EDT

My package said delivered and was no where to be found. I looked everywhere no one rang my bell but when I checked shipment status it showed delivered. I am very upset because this is the first time Shein ever shipped anything for me with this carrier and Fisrt time I never received my package from Shein after it say delivered where is my package

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Sella Taylor
, US
Jul 11, 2023 6:46 pm EDT
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I ordered something from SHEIN my grand baby’s birthday gift and SpeedX delivered it somewhere else and they won’t answer the phone for customer support this is very frustrating! I am very upset

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with SpeedEx Courier. Make it specific and clear, such as "Delayed Delivery by SpeedEx Courier" or "SpeedEx Courier Lost Package".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with SpeedEx Courier. Include key areas such as:

  • The date and details of the service you used.
  • Any tracking information and the promised delivery times.
  • Describe the nature of the issue, whether it was a late delivery, damaged goods, poor customer service, or any other problem.
  • Document the steps you took to resolve the issue, including any communication with SpeedEx Courier's customer service.
  • Include the company's response to your issue, if applicable.
  • Explain how this issue has personally affected you, whether it was a missed deadline, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs of the issue. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have suffered due to the issue with SpeedEx Courier. In the 'Desired Outcome' field, clearly state what you expect as a resolution from the company, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from SpeedEx Courier or from other users who have had similar experiences.

Overview of SpeedEx Courier complaint handling

SpeedEx Courier reviews first appeared on Complaints Board on Aug 9, 2010. The latest review Package from shein delivery was posted on Apr 10, 2024. The latest complaint Parcel scam from malaysia was resolved on Aug 09, 2010. SpeedEx Courier has an average consumer rating of 1 stars from 109 reviews. SpeedEx Courier has resolved 1 complaints.
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  1. SpeedEx Courier contacts

  2. SpeedEx Courier phone numbers
    +971 4701 8600
    +971 4701 8600
    Click up if you have successfully reached SpeedEx Courier by calling +971 4701 8600 phone number 26 26 users reported that they have successfully reached SpeedEx Courier by calling +971 4701 8600 phone number Click up if you have UNsuccessfully reached SpeedEx Courier by calling +971 4701 8600 phone number 54 54 users reported that they have UNsuccessfully reached SpeedEx Courier by calling +971 4701 8600 phone number
  3. SpeedEx Courier emails
  4. SpeedEx Courier address
    Warehouse No.4, Umm Ramool, Beside Dubai Duty Free Warehouse, Dubai; P.O. Box 25111, Dubai, United Arab Emirates
  5. SpeedEx Courier social media
SpeedEx Courier Category
SpeedEx Courier is related to the Parcel Delivery Services category.

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