On the 21st, of Feburary 2011, I went on the speeddate site to cancel my subscription. I then find that on 03-01-2011, I find that I had been charged for another month of service to my bank account. I then call the toll free number to find out why I was still charged for the subscription, and was told that there was no contact made in cancelling my subscription. However the billing representative could see that I had explained to her that I had been on the site the day of the 21st of Feb. to cancelling, but accidentally turning off the incoming e-mail's. I again attempted to explain that this situation was truly a mistake, and that if she could plainly see that I had quoted when I first called " that I had tried to cancell my subscription on that day in question ". Nevertheless I am told that the charges are non-refundable. I requested to speak with a supervisor, and was told that " I could not ", but I could "WRITE" my concerns to a supervisor.
At this point I asked the necessary question's to do just that, from a woman named, Darnell employee #141654, and proceeded to file this complaint to the site, but no avail there was no where to that. So here is my complaint.
I would like to know how the company knowing that you've attempted to cancel appropriately can still keep your money, without good justification, when the charge in question is being questioned on the same morning the funds where taken out ( 05:- - ) and I had to wait for there offices to open, to call approximately about ( 1:45pm )
after taking care of other bills.
I am a disbaled veteran, on a limited income so I try to keep a very close watch on my funds, and my spending, so when I see that I am still being charged for a service that I no longer wanted, of course I am going to do what I can to account for every fee.
P.S. If you have found a solution for this company's wrong-doing's, please if you will enlighten me to it please.