The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Speed Datemisleading charges - billed all at once not monthly

I believe that Speed Date is very misleading about how they are billing their customers. I thought I had agreed to being charged $15.95 for 12 months. Instead I was charged a 1 time fee for a whole year at $191.40. They advertised that their services would be $15.95 for 12 months. I called them and they said that in another grey box they said the customer would be charged $191.40 all at once. When I asked where in their website that was stated, the customer service rep said that a whole new profile would have to be made in order to get to the information. I also filed a complaint against Speed Date with the Better Business Bureau. I believe Speed Date is misleading. Why say in one area the charges are $15.95 for 12 months. Why not put that the customer will be billed for 1 year all at once. Why put that information in a different area? Why not make that information available to the customer, as to where in the web site, that information is available for the customer to see and to authenticate their answer that it was in their website.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.