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Specialized Loan Servicing [SLS]
Specialized Loan Servicing [SLS] Customer Service Phone, Email, Contacts

Specialized Loan Servicing [SLS]
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1.6 114 Reviews

Specialized Loan Servicing [SLS] Complaints Summary

18 Resolved
96 Unresolved
Our verdict: With Specialized Loan Servicing [SLS]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Specialized Loan Servicing [SLS] reviews & complaints 114

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Newest Specialized Loan Servicing [SLS] reviews & complaints

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2:41 pm EDT
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Specialized Loan Servicing [SLS] Disaster help

I live in Panama City Fl. And after hurricaine Micheal came through we were devastated. I later heard on the radio that when a natural disaster hits like Micheal did. That people that were impacted from the storm are given a 3 month grace period. I called SLS and asked whoever it was that answered if that applied to our mortgage pymt. as well. And he curtly replied no it didnt. Now its been almost a year and almost 3 months behind in my bills
And SLS has been less than helpful.

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4:28 pm EDT

Specialized Loan Servicing [SLS] My loan with sls

It seemes like no matter what I pay, my loan doesn't get smaller. Awhile ago I was told part of the loan was forgiven, and I never saw that happen. The amount never shanges. What is going on with you? I have been sending payments regularly now and I have no idea where we are at with it as I get no response when I make a payment and I can't seem to be able to access my account on line as you say I don't have an account on-line, but I do. So are you a legitmate outfit or what? I will stop making paymetns again if I don't get some kind of satisfaction from someone. I see the complaints from other people are many, so I am not the only one unhappy with your outfit. You better be on the lookout for class action suits against you and I will be one of them!

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10:47 am EDT
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Specialized Loan Servicing [SLS] Mortgage modification

I recently applied for a modification of my loan. SLS granted it but now its like I never paid a penny towards the principal since we bought the house in 2003! I don't understand how after having paid buchu money for this house for the past 16 years I still owe the same amount or more then when I refinanced it for eight years ago! Am I dumb or is that how this works question

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Update by Locanana
Jun 22, 2019 1:10 pm EDT

I am so confused. I just got the new loan modification from SLS. They wiped out ALL of the equity I have been paying down since 2014. I appears I now am going to have to pay 500K for the home worth under 300k... ? How can they do this legally? Do I have any recourse?

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11:09 am EDT

Specialized Loan Servicing [SLS] Loan modification

At the beginning of last year, I need to have my loan modified because I got for 5 months behind on my payments. I had a little over 20 years left on my mortgage and now, according to SLS customer service, I have 40 years left on my mortgage and my payment is still the same. They're scamming their customers. They told me they deferred $15000 and I was only $4000 or $5000 behind.

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9:56 am EDT

Specialized Loan Servicing [SLS] Escrow land taxes - delinquent

We had our mortgage refinanced and was transfered to this company. Two land parcels, only one parcel is listed twice on their banking site. We received notice for Montcalm Co. Treasurer in Stanton, Michigan at [protected] at the end of April 2019. We have contacted SSL tax department every week since to no avail. They just add notes to their file each time but nothing gets resolved.

Our phone number is [protected]. leave message. We do not answer phone calls due to too much solicitation.

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4:33 pm EDT

Specialized Loan Servicing [SLS] Mortgage payment

I have tried so many fail attempts to make an online payment. Originally when I called the automated system entered payment as a savings account but it was a personal checking account. So now my accurate personal checking account number is flagged as :

"Bank Account authorization declined. A previous transaction for this bank account was returned with a return reason code that indicates the bank account is no longer valid. Return code: R03"

This is so frustrating because I have spent a total of 3 hours of trying to get this resolved and received such a hard time about waiving the fee because I could not pay it online and the supervisor was suppose to resolve it in 48 hours which was not resolved.

I very much will like a phone call at [protected] because I am very unsatisfied with the level of service displayed by supervisor refusing to get on a call and having to be on hold just to make a payment with a charge. Also, trying to get pressured into making automatic payments.

Sincerely,

Sytanya
[protected]

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3:03 pm EDT

Specialized Loan Servicing [SLS] Mortgage loan company fraud

My exhusband filed bankruptcy, didnt include our mortgage. The company found out he filed bankruptcy & put our mortgage in their bankruptcy dept.They revoked my online access & havent sent any statements since Feb, 3 months now, I call to make a payment I request my statements, I receive nothing . Their handling of my mortgage may be illegal or fraud.

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3:41 pm EDT
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Specialized Loan Servicing [SLS] Copy of documents for pay off

I have been trying to get a copy of a payment history and a payoff for over three months .. person on the phone always sending in the mail never came say papers been fax and email never arrived the one copy the loan person did get was able to read it should not take this long to get a copy of anything.

This the wrost company ever check in into to see how many time i have called this company.. everyone keep telling the same lie

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11:24 pm EDT

Specialized Loan Servicing [SLS] sls

I had a whole page written but it was gone when I submitted it. That figures — that goes with sls. Sls is a bunch of crooks out to only make profits for themselves. Very unprofessional. Could care less about the person and helping the u.S. Economy. They took over my mortgage in jan 2019 and sls says I am behind more payments than I actually am. I am behind but not as many as they say. I send a payment every month certified - return - receipt so I have proof I mailed the payment. I was in the hospital 7 weeks in 12 months, lucky to be alive, medical bills over $300, 000.00. I built my home new in 1995 and plan to stay in it till I die. Sls is a very cold-hearted company. That's why the economy is in the shape it is because of company's like this and the president of the united states must know about companies like this. I pay almost $7.00 to mail my monthly payment to sls just so they can not say they didn't get my payment. Sls says they can not help. It's the lender's fault but says "they can't tell you who the lender is."
I retired from the general electric company (lamp division) with over 20 years of service and have life-time incomes, so they don't have to worry about getting payed.
If sls would think and do logical, sls would add the due payments on the end of the loan or the monthly payment be more to eventually get caught up and everyone would be happy, and sls do something more productive with wasted time and expense.
Sls probably contributes to causing a person having health problems because, I worry about my home all the time.

If anyone could help in anyway, it would be appreciated.
I hope everybody that is involved with sls has nothing but good things ahead of them. I have more I could say, but it is a waste of my time.
Help the american economy and the american citizens

Read full review of Specialized Loan Servicing [SLS] and 4 comments
Update by Judy Daughters
Apr 12, 2019 11:27 pm EDT

sls IS A RIP OFF

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Mike Durrett
, US
Jan 03, 2024 12:56 pm EST

same thing with me. 1st time i wrote out a complaint about a $5888.82 escrow shortage! that was back in early 2023. still not resolved, they tried to explain it, but it was all scripted word salad. made no sense? now everytime I file complaints with organizations that are supposed to prevent this, HUD, Fannie Mae, Bank of America, Attorney General, Dept. of Consumer affairs,Etc., Etc., Ect. They mostly ignore it, never contacting me, or they back up the Criminal Corporations. I've owned 3 houses in my 64 yrs. of age, and NEVER had anything even close to that amount of mortgage. it's hidden in escrow analysis, but I can't find it. SIMPLE MATH, just doesn't add up. Good Luck, if you try to sue, they just drain every drop of money you have or had, and THEY KNOW IT! last two yrs of retirement has been PURE HELL. Spend way too much time putting out these fires, cause, nobody is going to help yoy. just gonna have fun till i"m bankrupt! then I'm leaving this [censored]ED UP COUNTRY AND ITS POLITICAL CRIME SINDICATES. THEY HAVE TAKEN OUR MONEY AND LIVELEYHOOD.

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Robbi Barnes
, US
Nov 08, 2019 3:17 pm EST

My loan was recently sold to SLS effective 11/01/2019. To date I have absolutely no idea where my payments are, where my mortgage information is. They have refused to give me a payoff quote stating that the records are not in there system yet. If the effective date was 11/01/2019 then all my records should be available to me at that time. I have been paying on my home for over 30 years now and only owe a couple of thousand on it and they will not let me pay it off. I have been put on hold multiple times only to have a recording come saying all representatives are in a meeting, please call back in 30 minutes. If you do get a rep they have no idea what is going on. I was on hold once for 30 minutes to only get that stupid message. When I finally did reach a human being they said they do that a lot when they do not have a supervisor available. I have had to get a lawyer to find out what is going on.

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Mini_Bios
, US
May 03, 2019 11:01 am EDT

The employees at SLS are paid a bonus if they place you either in foreclosure or get you approved for a loan modification. How do I know this? While being recorded on the phone with SLS, the employee stated they receive an average of $50.00 in bonus money for what I mentioned in the above statements. If you want some action against this inept company, file a complaint with the Consumer Financial Protection Bureau. They are an arm of the federal government and will police financial industry and get results for the consumer.

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Paul Parsons
, US
May 01, 2019 10:39 am EDT

I received a letter from WF (Wells Fargo Home Mortgage) that SLS (Specialized Loan Servicing) would be handling my mortgage. When I received the welcome letter from SLS, I responded by making sure that they (SLS) had all my information required to keep my biweekly payments that I had setup with WF. Somehow something on the SLS end got messed up and I could not keep the biweekly payments without paying a month in advance. Being on a fixed income I had to set up a monthly payment that would work with my income. I was told that I would need to make my April payment because the auto draft would not start until May. On 04/15/2019 I made my payment online. On 04/18/2019 I was overdrawn in my checking account because SLS auto debited my account. I called and requested that they (SLS) return my money because I am on a fixed income. I was told that the money would be refunded within 24 to 48 hours. After several phone calls on 04/23/2019 I was told that it would take 7 to 10 business days and they didn’t know why anyone would have told my 24 to 48 hours and if I wanted my money back sooner I would have to escalate. I sent an email with all my information and a screen should from my banking app showing the double payment. I was informed that I needed a statement from my bank. I paid $10 for prof of double payment from my bank and emailed it. I spoke with someone with SLS who told me yet another lie that it would be 48 to 72 hours to get my money back. I called today 05/01/2019 and was told that my refund was ready to go but would not be released until 05/07/2019. Unexcitable! I requested a supervisor and A J came on the phone and told me that he would find out what was the hold up. How many people have been victim of this kind of BS? Why would WF use a company that has a really bad record for handling mortgages? There is a class action that was filed in California Oct of 2016. I have not found a good report for SLS.

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8:57 pm EDT

Specialized Loan Servicing [SLS] Mortgage payments

During federal government furlough I called to report I had been impacted from this I was informed sls would be placing the federal customers on courtesy forbearance. I received documentation to support this stating this forbearance would cover 6 months, no deliquent charges or neg reports to credit bureau. I not only received delinquent letters but was locked out of my online access. I called in made a 3 month payment 3/19. However,
As of today 4/8/19, my third call in customer service since fed still unable to log onto account states"un viewable please call. When I called speaking with a representative she informed me the payment was never put towards my mortgage but placed in an unapplied fund. Which continues to show my acct delinquent.in lieu of the"forbearance" thats not do to end until june 2019.
I have been advised to try call back im a few days to see if my 4k payment has been applied and then request my account be placed in good standing so online access can be granted. All this is totally unacceptable. Totally misled and unvalued. I need clarity and positive resolution.

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5:59 pm EST

Specialized Loan Servicing [SLS] Escrow refund sent, I deposit. Then disappears out of my deposit due to no funds

Loan / Escrow Acct # [protected]
SLS acquired this account on 10/20/17.
I have had nothing but problems with them handling my account off and on since 2018 I have Emailed, Called, Been hung up on while been put on hold "waiting for a Someone to answer". No one answers my questions about said escrow above being close without my permission this has only made 'matters worse".

Nobody notifies me of this until my March Statement is received in the mail for March's Payment which is $00.00. Which was taken out of 1 of 2 refund payments for Flood Ins. that was taken out for 2018 At $1553.00 (this amount was deducted from my Escrow 3 times) I did not request a refi rep. either. Yes they assigned me one. Why?

On 2/13/19; after my Escrow was Closed SLS proceeded to cut me a"Refund Check for $1448.36. Then not mail it out until 2/19/19? On 2/20: I did try to talk to an SLS Rep.in Customer/Escrow Service named Candy saying "She would try and resolve this situation... But I again did not heard anything

On 3/4/19; I find out that this check I deposited into my Bank on 2/28 was:
No good thus returned and I am left with a return fee to pay.
This money was to pay my property taxes, house and flood insurances.
My money I paid into my escrow in addition to my house payment to sls...
My Documents will not upload so I can't send then to u, sorry..
JL Breitenstein
[protected]@yahoo.com

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1:42 am EST

Specialized Loan Servicing [SLS] loan management

I am mentally disabled. They took advantage of me and. Add me believe they got me a super new school loan payment. They were keeping the money all for them. My federal school loan was at zero payment due to financial/ hardship and the sls company is charging me 61 a month for years for this! They pay nothing on my debt. They make you believe that they are helping you but they are ripping you off. I could have got the loan payment to zero by myself. The real school loan services said this is a scam happening all over and they are scamming thousands.

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10:16 am EST

Specialized Loan Servicing [SLS] mortgage

Improper handling of mortgage loan (previously with Wells Fargo); unexplained charges and fees; unassigned payments; repeatedly lost paperwork; inability to contact representatives.

Wells Fargo turned our mortgage loan over to SLS without prior notification from either company. Since then it has been a nightmare getting copies of legal documents from either company. Payments have not been applied to the loan or the principal. Charges and fees have been added to the account but cannot be explained by representatives and cannot be removed. Documents requested by SLS have repeatedly been lost despite proof of delivery, and recording transcripts requested by us have been "unavailable".

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Frances Barth
, US
Feb 13, 2019 5:44 pm EST

I have had the same experience with this company, Wells Fargo sold my loan to them and since doing so my house payment has gone from 599.00 to 735.00 in over a year. They say my escrow was short and so when I got my new escrow they said my property taxes were 860.00 in actual fact they were 688.00 so trying to get more money. I don't understand who this company is but I am going to try to refinance with someone else. They are always uping everything with explanation. I am still waiting on a new escrow paperwork. said it would be run on Feb 5 and to this day still have not heard anything. I am not paying their shortage till I get new paperwork. You get switched from one person to the next and have to repeat EVERYTHING to everyone you talk to. These people are the worst.

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8:53 am EST
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Specialized Loan Servicing [SLS] their inability to process loans.. fraudulent activity

My home loan was packaged and sold to SLS by Wells Fargo... in Feb or March of 2018.. Since then my life has been a mess Every month it has been a different song nd dance to simo=ply get my loan payment made.. One month APRIL they took out 2 payments and then when I brought it to their attention they kicked both back.. The system continued to say my April payment was mand as did workers I c ould not get them to retake April payment SO HERE WE GO... This remained an issue until I went to the system mid month August and saw I owed a payment .. (HAHA) so I made it and then reg September...

OK here is my beef SLS is a company who's sole purpose is to take monthly payments FAILLLLLL !.. every month I have to call and talk to someone to get it processed and I worry each month cause of what happened...

Bottom line Since sls took over my acct it has been a nightmare and anxiety WOW awful... Having to tell their working how to do their Job I mean seriously a 2 yr old with a quarter at a gum ball machine will get that gumball...

Also Well fargo sold them my mortage NOT to previous Overages of the tax and home overs ins ( cant remember name of that) MY load is like 400 more thanit should be..
Well Fargo is on my list too they are / were // are fraudulnt also.. Decided to leave my old second mortage hanging in the wind and didn't tell me..

All in all I still have my house and plan on it.. I would like a settlement from both companies.. Oh millions out of their couffers would not hurt them.. This type of business has to stop and stop now.. I grew up in family of business accts.. school teachers and many many well grounded people

Thank you for listening

sls loan number available …

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Willows
Englewood, US
May 21, 2021 11:24 pm EDT
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Wells Fargo sold my loan to SLS on 5/1/21. The problem is, I was in the middle of a refi with WF. How can they do this? I was misinformed by a WF representative who told me that if I was doing a refi that my loan would not be sold. She lied. Not knowing that my loan was sold and no automatic payments were withdrawn has me scared and now I have to make one lump sum payment to SLS which I will do ASAP, especially after reading these posts. I've read all the complaints about SLS and am very concerned about how my refi will be handled because everyone at WF seems to be disconnected. How can they sell your loan while you are doing a refi?

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11:03 am EST

Specialized Loan Servicing [SLS] 2nd mortgage on my home.

A month ago I was able to go to their web site to pay my loan. Now I can't reach them to pay my loan. I was rerouted to a site called doxo to pay the loan. I do not know what this site is. I did pay and was charged to pay with this site. I am angry about having to pay to pay a loan, this is crazy. Anything to make a buck off the public. I feel this company is untrustworthy. I had no choice but to deal with them as my loan was sold to them by Bank America. Without my permission.

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onanay
, US
Nov 26, 2018 11:56 pm EST

They lie about grace periods.
.To charge late fees. They change due dates fraudulently

They are rude. Not customer service people. My credit score had suffered because of their lies and fell like you are talking to gangsters.This company should close.

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11:49 pm EST
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Specialized Loan Servicing [SLS] loan mortgage

I been defraud by a lawyer (disbarred). Kurt aanthony miller still my property sls is not doing anything to investigate this matter this lawyer is committing mortgage fraud all over california taking advantage of family's I report him with sls but this time this company is not respond to my complain! Mr miller has been defraud home owners and using a person name ron tu i'm making are payments on time but sls is not respond are concern

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9:15 am EDT

Specialized Loan Servicing [SLS] payments not received all of a sudden

SLS is a joke. I purchased a House in March 2018 and it was sold to SLS . SLS never sent me information about my loan number or anything . I had to call them. They have been getting my checks just fine until the past 2 months. They changed addresses and I was never informed . No email not anything in the mail. I was finally able to get logged in to the website after 3 calls to SLS. Which they told me to start using explorer to get on to there website. SLS called me Wednesday(10/10) saying I haven't paid October mortgage . I told the lady I did and she said she will put a note in the system. I gave her the check number and the date I took it to the post office. That's funny I sent my check out on September 25 and now its Oct 12 and they still don't have it. SLS called me yesterday(10/11) to tell me that they were paying my taxes and that I haven't paid. I told this lady I spoke to someone yesterday and they put notes in my account. She said there are no note. Are you kidding me ! I find it funny that I haven't had a issue until the last 2 months. I signed up for autopay we will see how this goes. If autopay doesn't work I will start sending my checks with a tracking number. Maybe my checks are sitting on someones desk, so they can charge people late fees! I still have not gotton back in the mail the check I sent in September so... I have all documents and copy's of checks !so...

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1:13 pm EDT

Specialized Loan Servicing [SLS] specialized loan servicing foreclosure

My mortgage went from First Franklin, then to Bank of America, and now to SLS. I have had SLS since around 2005 and had been making my monthly payments. The trouble began back in 2010 when I was diagnosed with cancer. I was unable to work for almost a full year. I contacted SLS immediately to let them know that I would not be able to make the full payment but would still try to make minimal payments. They refused my payments and sometimes they would return it and sometimes they would take it but not apply it to the mortgage. I have also been charged $15 per month since 2010 to have someone take a picture of my house. I have also have many other charges of several hundred dollars for fees, etc. I can never get a live person when I call SLS, just an answering machine. Now, SLS has foreclosed on my mortgage and my house is on the sheriff's auction on October 16, 2018. Is there anyone that can help me? I don't want to lose my house but I cannot continue with SLS either. Something has to be done about their shady dealings with consumers.
I would like a resolution of SLS being held responsible for all the past charges, past due balance of my mortgage, and have my credit report repaired, and punitive damages for time lost from work, and pain and suffering. Please add me to your class action lawsuit. Thank you. [protected]@gmail.com

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1:53 pm EDT
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Specialized Loan Servicing [SLS] scam

We modified our 80/20 mortgage 4 years ago - with 1 mortgage company, 1 payment and NOT with SLS. For the past 4 years we've received mail from SLS, we ignore it and will continue to do so. Today I received a call from them and ignored them. The next time they call they get the name and number of our attorney. Scam artists that think they're clever.

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9:35 am EDT

Specialized Loan Servicing [SLS] threats that we are not in compliance with our contract which may result in foreclosure.

Prior to SLS we had Bank of America, I think. BOA sold our loan to SLS maybe 9 years ago. We are currently not in default because our payments are automatically drafted but years ago we did have problems keeping up with payments. Our problem is that we have received threatening letters saying we are not in compliance with our contract due to our homeowners insurance. It's either that they show it was cancelled (which it wasn't) or yesterday, we received a letter saying we didn't have enough coverage! We had the same coverage since the beginning and now all of the sudden, it's not good enough? We also keep putting in documentation per their suggestion, requesting that the PMI insurance (which equates to almost $300 mthly.) be dropped. This request has been denied at least twice.

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www.sls.net

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