SpaviaFraudulent Cancellation Charges

This review was posted by
a verified customer
Verified customer

I was given a Spavia giftcard (value $45) by a friend of mine in celebration of the birth of my child and for a little post-baby indulgence.

Excitedly, I called to make an appointment and spoke to the front desk lady (Lily). I requested an appointment for both me and my friend, which Lily made and then proceeded to advise me that in order to book an appointment I would need to guarantee it with a c/card. Cancellations w/in 24hrs of service will be subject to a 50% of service cancellation fee. I didn't have my c/card on me at the time so I told her not to worry about it, when I had my c/card in front of me I'd call back to make an appointment. Ok, so here I am thinking everything's fine, no appointment set up etc. Didn't think twice about it and actually forgot to call back.

The day I was to have made the appointment for (10/19/08) I get a call in the afternoon (at the time I was going to have made the apmt for) from Spavia asking "where are you, you're late for your apmt" - this left in a v/mail for me on my home #. I called back almost immediately to say that there shouldn't be an apmt booked for me. The lady started arguing with me saying that I had an apmt, so I explained the above situation to her. She said, I'll have you speak to the owner who is right here. So she passes me off to speak to the owner whom I explain the above to. She advises me that they'll be taking the funds from my giftcard as the cancellation fee since I didn't show up for the apmt. ROBBERY!!

She couldn't explain to me either why when Lily, whom I originally spoke to, had said it would be guaranteed to a c/card, would make an apmt if I never gave her a c/card. She also then said that her staff had called me 24hrs prior to reconfirm my apmt - they never did, and I told her as such. She then puts her staff member on the phone who says she spoke to me, which is a complete fabrication since I wasn't even home and I told her as such. The owner claims that she'll check phone records to prove that her staff called me --- it's been more than 2 weeks now, I've called her several times leaving messages for her to call me back but of course she doesn't!!

DON'T WASTE YOU MONEY going to this particular Spavia. Your $$'s are better spent elsewhere and I'm sure you'll get better customer service too!!

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem