The complaint has been investigated and
resolved to the customer's satisfactionResolved South Beach Smile — FRADULENT BUSINESS PRACTICES
resolved to the customer's satisfaction
Oh my good I wish I read this before I ordered South Beach Smile. I ordered it on 3/17/09, didn't receive it until one week later. I called 3/31 at 4:53 pm, which was two weeks later. A "Kevin" answered and then I got disconnected. I immediately called back at 4:55 pm, now getting a recording and music. I stayed on hold for 9 minutes, then I left a message stating my name, order number, date ordered, etc. I also included that "Kevin" just disconnected me and I am within my two week trial time frame. No response. I called again today, 4/1 this time on hold for 29 minutes, I left a message again detailing exactly what transpired. I also sent an e-mail via the website's "contact us" section also detailing the above and that I WILL NOT be charged. I called again during lunchtime and actually got a person "Ray" who gave me a cancellation number, but said he can do nothing about the charges or the shipment that also already been sent. This was in between the call cutting out and they were having trouble with their lines. "Ray" sounded middle eastern and god only knows where the called actually ended up. I demanded to speak to a supervisor, manager or even the owner of the damn company, they were all unavailable. I called my bank and the charge for 79.99 came through last night (they did not waste any time). I used my debit card, which they cancelled for me and reissued another one. I am going down to the bank tomorrow to sign the forms to dispute the charges and per the nice lady at Webster Bank, they WILL get the money back. DO NOT ORDER ANYTHING FROM THIS COMPANY!!! I am writing a letter to the BBB in Florida, the Attorney General of my state and of Florida and the Department of Consumer Affairs of Florida. I would love to file a class action suit against them too!!! From, Furious in Connecticut
P.S. I have not gotten the charge for the $27 from fitcompass.com, but let them try because the debit card was cancelled.