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South African Airways / FlySAA.com / flight services

South Africa

I did a long flight journey recently from USA to Paris, Zurich and over to Johannesburg. My flight journey was fine until I got down to South Africa. My flight leg ended in Johannesburg so I purchased a flight to Cape Town. I went on SAA website because I wanted to fly with SAA airlines because they have a bigger baggage allowance and I had 2 bags check in. Otherwise the extra Baggage fee is R300 with SAA. I purchased a flight online & the site gave me a Flight operated by Mango airlines! This has a much different baggage policy & instead of paying R300, I had to pay R1150 at the airport. I do not appreciate and am very unhappy that SAA website sold me a flight operated by Mango & would not uphold the same baggage policy as SAA. I feel I was tricked into buying a flight operated by another airline and then charging me much more for my extra baggage. I also was not able to buy the Mango online Baggage charge at R35 a Kilo and instead had to pay R50 a kilo because of the incompetent worker at SAA who Iputted my date of birth incorrectly the desk agent at Mango told me that I could not be found in the system at mango kiosk to purchase the lesser Mango baggage fee before flying. My birthdate is August 24, 1982. Then I took my hand luggage to fly Mango and there was no space for anything on board so we had to leave all our luggage at the gate and the baggage handlers threw my bags around so that the big wine glass that had flown around the world in perfect condition, was completely crushed when it arrived in Cape Town. As you can see there has been multiple issues on my short flight to Cape Town and this in unacceptable because my entire journey around the world was pleasant and the last 2 hour flight was a nightmare and I was exhausted from my long journey and then I have to deal with all this incompetence and frustrations. I would like a refund of me baggage fee and to claim for my damaged object. I should have been allowed to take a 2nd bag because I flew over from 3 international flights and the airline should look at my paperwork and allow this extra bag to be checked in without a crazy Baggage fee... thank you Gené Maree (Genae) [protected]@yahoo.com

South African Airways / FlySAA.com
South African Airways / FlySAA.com
South African Airways / FlySAA.com
South African Airways / FlySAA.com
South African Airways / FlySAA.com
South African Airways / FlySAA.com
South African Airways / FlySAA.com

Ge
Feb 27, 2019

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