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Souq.com / under warranty product shows warranty expired

Dear sir,

I purhcased hp - laptop from your website on 1st feb 19. After a month I find little slow in processing & also windows licese shows expired, so I called hp customer care, from there I come to know that laptop is out of warrany.

As per invoice from souq.com, it shows windows license as well 1 year warrenty. So on 13th march. I reqest for to resolve the issue. But 2 time I opened a ticket and all the time it close without informing me.

This is third time I opened the complaint ticket, but still no respose.

Ticket no. 1 - [protected]
Ticket no. 2 - [protected]
Ticket no. 3 - [protected]

For your refrence invoice and hp website pic attached.

Kindly do the needful, and hope you understand value customer time.

Thanks

Souq.com
Souq.com

Ri
Mar 25, 2019

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