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they took another sum from me and didn't provide two orders
I bought 2 bracelets with charms from the company www.soufeel.com. This seller fooled me and didn’t deliver bracelets. I asked to provide money back, but they advised me to place another order and they would pay for it. I believed them. I placed the second order, but this seller fooled me again. They took money and stopped to communicate. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.
badly made bracelet and rude seller
Don’t trust to the scammers from the website www.soufeel.com. I ordered bracelet, which looked like Pandora, but it was badly made and torn after couple of weeks. I sent them emails and told that it was torn and I wanted to get compensation, but the seller spoke with me in rude manner and refused to help me. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
all bracelets were torn
I ordered 10 bracelets from the website www.soufeel.com. All ten arrived in damaged condition. Almost all were out of 2 or 3 beads. It simply missed. Also one was totally torn. I sent emails to this company and complained, but everything was useless. The seller simply ignored all my complaints. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.
I have never heard from them since.
I bought 3 bracelets from soufeel.com. The bracelets were said to be worth $120.00 but were on sale for $39.00 for that one time. I thought the bracelets were pretty so I bought 3. The first time I wore one a little jewel on the end broke off. I was kind of mad, but sent them an email explaining the problem. They agreed in the email to give me a refund. I mailed the broken bangle back and have never heard from them since.
Georgina cox 12 Finsbury Close Dinnington Sheffield s25 3rz. blanchtaylor73@outlook.com. I received my order today 31/7/2023 and the gift box the watch came in is badly damaged it needs replacing.
My bubblehead doesn't even resemble 5% of what i look like nonetheless they cannot do anything. Its like ordering tomatoes from a supermarket and receiving bananas and u cant do anything about it.
Its a scam .
Ordered my daughters birthday present on 19th February so it would be here in plenty of time. Today is her birthday and still no arrival. On contacting sustomer support all I keep getting is its in customs so nothing can be done and I can't get a refund to purchase elsewhere as "its not lost".
Ordered over a month ago and has still received my product
All im getting is the run around i never received the packages yet im being offered 30% back on my refund. I just got out of the hospital and i do not need anymore stress. Yet all i been getting is customer service being so unempathic and so rude. I went ahead and order the items from a different company; therefore i want a full refund!
I placed a order on 4-13-20 and i still haven't receive anything they sent me my tracking number but the last update on my order was 4-30-20 and no update haven't been posted it's finna be a whole month since i places my order trying to figure out was going on
I've been waiting for over a month now for my product I've emailed so many times about the constant shipping date being changed you've recieved payment and I am still waiting I will be reporting your company to trading standards and will be contacting my bank to hopefully get my money back I am very disappointed in your company!
I just recieved the light up ball and its no hwere near a photo . Like you can bareley see the picture tht was put on the ball . I meed thia resolved it even took more then a month to recieve and then when recieved its a horrible gift . So disappointed .
Horrible customer service. Always loosing packages. When ordering always make sure to click the shipping insurance or they WILL treat your package carelessly.
Well I ordered a watch for my boyfriend's bday and I didn't receive it yet or got a respond the watch is still in California and nobody to help me with order or to talk to I don't have $33.00 to just give away someone please respond or give me my money back my order #[protected]
About Soufeel Jewellery
One of the key features that sets Soufeel apart from its competitors is its extensive collection of personalized jewelry. Customers can customize their own pieces by adding names, initials, birthstones, or even photographs, allowing them to create unique and meaningful jewelry that reflects their personal style and sentimentality.
The quality of Soufeel's products is another aspect that sets them apart. Each piece of jewelry is crafted with precision and attention to detail, using only the finest materials such as 925 sterling silver, 14k gold, and Swarovski crystals. This commitment to quality ensures that customers receive durable and long-lasting jewelry that will stand the test of time.
In addition to their personalized jewelry, Soufeel also offers a wide range of other accessories including bracelets, necklaces, earrings, and rings. Their designs cater to various tastes and preferences, ranging from classic and elegant to trendy and contemporary. With such a diverse selection, customers can find the perfect piece to complement any outfit or occasion.
Soufeel's user-friendly website makes the shopping experience seamless and enjoyable. The website is well-organized, allowing customers to easily navigate through different categories and find the products they are looking for. Detailed product descriptions and high-resolution images provide customers with a clear understanding of each item, ensuring that they can make informed purchasing decisions.
Furthermore, Soufeel's commitment to customer satisfaction is evident through their excellent customer service. They have a dedicated support team that is readily available to assist customers with any inquiries or concerns they may have. Whether it's help with product selection, order tracking, or after-sales support, Soufeel ensures that their customers receive prompt and efficient assistance.
Overall, Soufeel is a trusted and reliable online jewelry retailer that offers a wide range of personalized and high-quality accessories. With their commitment to exceptional products, excellent customer service, and user-friendly website, Soufeel continues to be a popular choice for jewelry enthusiasts worldwide.
Soufeel Jewellery Customer Reviews Overview
One of the most prominent positive points highlighted by customers is the exceptional quality of Soufeel's products. Customers have expressed their satisfaction with the durability and craftsmanship of the jewelry, stating that it exceeds their expectations. The materials used, such as sterling silver and Swarovski crystals, contribute to the overall appeal and longevity of the products.
Another aspect that customers appreciate is the extensive selection of designs available on Soufeel's website. From personalized name necklaces to birthstone rings, customers have found a wide variety of options to suit their personal style. The ability to customize these pieces further adds to the appeal, allowing customers to create unique and meaningful jewelry.
Soufeel's customer service has also received positive feedback from shoppers. Customers have praised the company's responsiveness and willingness to address any concerns or issues promptly. The efficient handling of inquiries and the overall helpfulness of the customer service team have left a positive impression on many customers.
Furthermore, Soufeel's competitive pricing has been commended by customers. Despite offering high-quality products, the company manages to keep its prices affordable, making personalized jewelry accessible to a wider audience. Frequent promotions and discounts also contribute to the affordability factor, allowing customers to enjoy even greater value for their money.
In conclusion, Soufeel (soufeel.com) has garnered positive reviews for its exceptional product quality, extensive design options, excellent customer service, and competitive pricing. With a focus on personalized jewelry and accessories, Soufeel continues to impress customers with its commitment to delivering unique and meaningful pieces. Whether you're looking for a special gift or a personal treat, Soufeel is a reliable online retailer that offers a delightful shopping experience.
Here is a comprehensive guide on how to file a complaint against Soufeel Jewellery on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create one to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with Soufeel Jewellery in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Soufeel Jewellery. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps to effectively file a complaint against Soufeel Jewellery on ComplaintsBoard.com.
Overview of Soufeel Jewellery complaint handling
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Soufeel Jewellery contacts
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Soufeel Jewellery phone numbers+1 (844) 869-1500+1 (844) 869-1500Click up if you have successfully reached Soufeel Jewellery by calling +1 (844) 869-1500 phone number 0 0 users reported that they have successfully reached Soufeel Jewellery by calling +1 (844) 869-1500 phone number Click up if you have UNsuccessfully reached Soufeel Jewellery by calling +1 (844) 869-1500 phone number 0 0 users reported that they have UNsuccessfully reached Soufeel Jewellery by calling +1 (844) 869-1500 phone number
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Soufeel Jewellery emailscs@soufeel.com100%Confidence score: 100%Supportaffiliate@soufeel.com98%Confidence score: 98%reseller@soufeel.com96%Confidence score: 96%
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Soufeel Jewellery addressUnit 3 Lake Farm House Allington Lane, Eastleigh, SO507DD, Hong Kong
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Soufeel Jewellery social media
Most discussed Soufeel Jewellery complaints
I have 2 orders that I've gotten no updates onRecent comments about Soufeel Jewellery company
I have 2 orders that I've gotten no updates on
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