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Soufeel Jewellery
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4.3 334 Reviews

Soufeel Jewellery Complaints Summary

47 Resolved
57 Unresolved
Our verdict: Dealing with Soufeel Jewellery, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Soufeel Jewellery reviews & complaints 110

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7:15 am EST
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Soufeel Jewellery re: customer service comment for store 61779 comment id # 4894896

Order number [protected]
Ordered a wallet on 23rd january and have still not received it! I wanted it for valentine's day (tomorrow). When I ordered it said that they wouldn't be shipped until january the 30th. Now when I have looked at your website it is saying nothing will be shipped until 16th febuary? How can you be selling /advertising items for valentine's day if they are not going to be here on time?

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2:30 pm EST
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Soufeel Jewellery photo on a charm

Right I will try it this wayI have sent 6 emails to the company I ordered a charm with a photo on of my mum and sister for her 50th birthday on Saturday 12th February I am not gonna get it now so I am so peed of about that as I paid for the faster delivery but they are say they have not received my order I have send a screenshot of my back showing you taking the money out still no answer my address it was meant to be sent to 26 sliver birches Denton M347ra email Derek. [protected]@icloud.com this is just a joke

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9:20 am EST
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Soufeel Jewellery moon globe

BEWARE ! Ordered the Moon globe on Dec 4 . Still have not received it .? I have emailed numerous times, finally they sent a tracking number, a week ago, but the item has not actually been mailed . This is ridiculous . I should have looked into the company more before I purchased . Buyer beware ! These people are obviously thieves that are getting away with stealing from consumers on a daily basis.

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10:40 am EST
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Soufeel Jewellery order

I place and order on December 6th, 2019. It was for 4 items, I paid the $23.95 extra for shipping for it to be here faster. I kept tracking my.order and the ship date kept being changed to later, then when I emailed them they said one of the items had to be remade and that was before Christmas. It's been a month since I place the order, this is ridiculous, I want the money back that I spent extra on shipping. My stuff was supposed to ship January 4, 2020 now its saying January 12, I want the stuff I ordered or I want a COMPLETE refund because this just seems like a complete rip off.

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11:12 am EST
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Soufeel Jewellery item not received.

I am very very very unhappy! Your company is a rip off! I payed for an expensive personalised wallet for Christmas and payed a lot for shipping and it said it should arrive on the 27th of December and still nothing I am very angry and need an answer ASAP. Such a scam and will never order from here again and will warn others off of it. It was a gift for my husband and he didn't even get his gift on time. I need answers and I need it delivered to me immediately.

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11:57 pm EST
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Soufeel Jewellery custom socks

I ordered socks for my children/family for christmas and never received a confirmation or the actual socks but soufeel charged my card for 111.00.
Its a scam - do not give these losers your money/info.
There is no return phone number on my statement, so, without that or an actual order confirmation number I will probably be screwed.
This is not a trustworthy business!

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7:32 am EST
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Soufeel Jewellery personalised necklace

The picture on the necklace I ordered Is all smudged ... I brought this item as a gift for someone losing there loved ones and the picture has smudged. I was just going to return it but I would like this to be resolved before hand. I have used your company a few times and have never experienced a problem like this and normally highly recommend your services to.. I am hoping it's a one off problem and gets resolved ASAP! Please find the attached picture of the smudged picture.
I look forward to hearing back on how this issue will be resolved.
Kind regards
Kelly clark

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8:28 am EST
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Soufeel Jewellery my refund

I received a email to say they will refund me my money of £21 so I excepted but I havent received the money, I would like to know how much longer do I have to wait for it, your quick to take the payment out me bank but ur not quick enough to give me my money back. So I need that money back.

I've ordered a few things from you and never had any problems so I'm very disappointed that I am having problems now.

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3:34 pm EST
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Soufeel Jewellery bracelet

I ordered a bracelet with a picture of my late dad on it for my mum for Christmas, it arrived today and when I opened it there was no pic, it was like black on one side, when I placed the order u could see the picture of my dads face, it was fine when I place the order, I wouldn't of ordered it if it turned out the way it did, u can't see anything on bracelet, it was alot of money, I've message as soon as it arrived and not heard anything thing back, my dad died suddenly and mum was married to him for 40yrs and there looking into his death so you can imagine the disappointment and upset when I saw it.
I would like my money back and a address to send the bracelet back to you, but I need that money back, I've been scammed before where I had to battle to get my money back I don't want to have to do the same.
Please can you sort this ASAP

Thankyou
Gemma heyes

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1:44 pm EST
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Soufeel Jewellery customized moon lamp

I ordered this for christmas for my parents and I never even received a confirmation email like they said I would be getting. I also still haven't gotten an email saying it was shipped with tracking and i ordered this 12/5/2019. I'm really unhappy with the service not only do I have no idea where my item is that I bought but they certainly didnt hesitate to take the money right out of my bank account.

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1:49 pm EST
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Soufeel Jewellery watch

I ordered my husband a custom watch with a picture of him and his father who passed away in July. I ordered this product on December 5th. Order Number: [protected]
I got a tracking number on December 10th and it has been in a "On it's way to USPS" ever since. It's been sitting in that status for 6 days and was supposed to be delivered by now. I have gotten no updates and at this point if something doesn't happen soon, it won't be here for Christmas. My husband will be left without a Christmas gift.

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12:14 pm EST
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Soufeel Jewellery Heart photo and paw photo charm

Order no. [protected]
The two charms I received don't fit the bracelet, they have a rectangular whole instead of a round one like it showes on your website. Customer service jesse said the heart charm fits on the bracelet and it doesnt! Now shes is saying that I ordered a diferent one.
Either you are ignoring what im saying or I am really dumb!
Both the heart and the paw charm have rectangular entrances, neither of them fit on the bracelet, as you can see from the picture attached! On your website both of the charms have round entrance, no where in the description or the details they have a rectangular entrance or says it doesnt fit the standard charm bracelet! I am sick of this back and forward emails and me having to keep explaining myself while your customer service ignore what I say! I have tried to contact you on facebook weeks ago and got zero reply! I want a complaint raised and either I get what I paid for (two personalised charms with round entrance) or a full refund for both charms! You are inducing customers in error! Either you send me the wrong charms by mistake or you just coning custumers, either way I want it sorted asap!

Please send what I bought or full refund!

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11:55 am EDT
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Soufeel Jewellery birthstone ring

My husband ordered a ring for my birthday, he ordered a Q1/2 (needed a Q but this option wasnt available)
When I tried it on it was too small, we went into our town centre to look at getting it resized. The jewellers measured it and it was a very tight P.

So we started talking to Soufeel customer support asking what can be done as they have sent out the wrong size ring.
After many replies and us having to send pictures of the ring and its measurements. They have said that the size is correct it's a US 8 and is apparently what my husband ordered.
When we looked at ordering the ring there were no Number sizes as an option just the UK sizes.
We picked the option of Q1/2 as I knew I was a Q.

They have said that we ordered an 8 which is P ring size.
We are going round in circles as this isn't right. We didnt order a P. (8US like they keep saying)

I am now without a ring which was meant to be from my Daughters for my 30th Birthday.

Their policies clearly states that when the wrong size/item has been sent it is fully covered under the Return/Exchange. However they are not abiding by this. And instead are trying to blame us.

We are constantly being asked the same questions which we have already answered.
We have already said we are happy to send the ring back.
Or for the £25.00 that we were quoted for the ring to be resized.
However we are still being blamed for their mistake. Whether it is human or system.

All we want is for a new ring in the size we ordered or a full refund.

We arent sure what more we can do as not getting anywhere with their customer support.

Many thanks

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4:27 am EDT
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Soufeel Jewellery wallet with personalised picture

This is the third time I've contacted the company.
I brought a personalised wallet with a picture of my dad with his great grandsonon it, the image on wallet was nothing like the picture. I would like a refund or a replacement that looks like the image.
My dad is bald and for some strange reason the image on wallet had hair
My e mail is [protected]@googlemail.com please contact me regarding this matter.

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3:36 pm EDT
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Soufeel Jewellery picture locket necklace

My anniversary is coming up so I ordered a cute picture locket necklace for my girlfriend. The delivery took forever! But I did end up getting my product. Once I got my product I tried opening it to see the picture that was supposed to be inside but the necklace doesn't open! I sent in a complaint but have yet to receive a response. I don't want to argue I just want a refund but don't know how to get in contact with a person. I try calling the customer service number but it always says they are not available. Can someone please help me?

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10:30 am EDT
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Soufeel Jewellery wallet

I ordered a wallet on 6/9/2019. It's been over 30 days and I still haven't received my order. I checked the tracking and it says the item is still in transit. I spoke with Bonnie and asked for a refund because I'm suppose to have the item by now. I did NOT select "parcel post" so the item shouldn't take over 30 days. Bonnie refused to refund me and simply told me to wait. After reading the reviews, I'm convinced that this place is a scam. Not only do I want my money back, I want social media to prevent this place from promoting their business online. They are scam artists, con artists and thieves!

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11:07 am EDT
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Soufeel Jewellery photo wallet

Ordered this one month ago as a gift and haven't received it or got updated tracking info. I want a refund ASAP please so I can purchase elsewhere. I have email countless times and have only got a response once which said they take 10 days to make order. Absolutely appalling customer service. Very upset and soufeel have ruined my husbands first Father's Day present. Please get back to me ASAP.

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Update by Lauren NAT stevens
Jun 07, 2019 11:08 am EDT

Never received photo wallet no reply to emails. Scammer

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3:23 pm EDT
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Soufeel Jewellery customized necklace.

So I have had the pleasure of speaking with someone in customer service named Bonnie. I told her that my order had been promised to arrive to me on June 1 and it hadn't moved from the order status "processing" on May 30 so I sent an email and asked for details she was no help and only sent me an invoice to upgrade my shipping. So I did that and I sent it back to her but not my order says it's being modified. Not only am I losing another day for my package to be here but I am also losing money that I work very hard for. I don't know why else to do or who I can talk to that's higher up but I feel like I am being played.

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Soufeel Jewellery purchase of charm

I purchased a charm from Soufeel on 12th May after miscarrying my son. My first time ordering from Soufeel.

After a week and my tracking order still showing as ‘processing', I decided to try to contact Soufeel to see where my order was and why it hadn't gotten any further in its process.

I submitted a ticket on their website (this is a short message/chat in which they guarantee to get back to you in 24-48 hours with a reply, by email if you have exited the chat). So I left a sort message asking what was happening with my order and how far away they thought it might be until making it to me. I also left my contact details and waited, this was on 22nd May (Wednesday).

After not hearing anything from them, no reply, no apology, no reply to even say they had received my ticket and were attempting to find out what was going on. I sent another ticket on the Friday. Again, explaining in more detail this time that it had been 12 days since I placed my order (Friday being the 10th business day of the order) and that I had heard nothing and wanted a reply to find out where my order was and why it was taking so long.

This order is close to my heart, it has the name I called my son, the date and how old he was on the Jewlry. Anyone that has carried a child knows the bond you have with your baby and how utterly heartbreaking it is to lose a baby. I am someone who is very sentimental towards objects of memory, always have been, I love the nostalgia and just remembrance of memories with loved ones when I see a picture or an object! However the process with Soufeel and trying to find out where my order is has quite frankly been upsetting and I am completely in the unknown. I still haven't received word from Soufeel and have no idea as to what is happening with my order.

I would not order from Soufeel again. I'm extremely disappointed in the service which I haven't received and I would recommend if you are ordering jewlry, please go to a better established company if you want to receive the items you order.

Sincerely, a very disappointed customer.

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9:28 am EST

Soufeel Jewellery engraved necklaces - order # 3011339377

I ordered 3 necklaces on 2/6/2019 and the website very clearly said it would take 7-10 days. The necklaces were gifts that I needed to have by 3/1/2019 so I ordered well within the timeframe.

When I didn't receive them in 7-10 business days, I called and left messages, sent emails and no one has responded. I received an email on 2/25/19 that they will be shipped to New Jersey in 2-4 business days, then another 4-6 business days to receive them. That is well beyond the 7-10 days promised on the website.

Since then I've been calling, leaving messages and emailing with no helpful responses. My special occasion is now ruined because I ordered gifts from a website that said 7-10 days but now we see that is a lie. Nor are they willing to make the situation right by overnighting them or trying to get them to me in time. No one has even mentioned any type of refund. I can't tell you how dissapointed I am because if I had known I wouldn't get the gifts in time, I would have never ordered from Soufeel.

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Soufeel Jewellery Customer Reviews Overview

Soufeel (soufeel.com) is a renowned online retailer that specializes in personalized jewelry and accessories. With a wide range of customizable options, Soufeel has gained a reputation for providing high-quality products that cater to individual tastes and preferences. As an authoritative reviews website, we have analyzed numerous customer reviews to provide you with an overview of Soufeel's offerings.

One of the most prominent positive points highlighted by customers is the exceptional quality of Soufeel's products. Customers have expressed their satisfaction with the durability and craftsmanship of the jewelry, stating that it exceeds their expectations. The materials used, such as sterling silver and Swarovski crystals, contribute to the overall appeal and longevity of the products.

Another aspect that customers appreciate is the extensive selection of designs available on Soufeel's website. From personalized name necklaces to birthstone rings, customers have found a wide variety of options to suit their personal style. The ability to customize these pieces further adds to the appeal, allowing customers to create unique and meaningful jewelry.

Soufeel's customer service has also received positive feedback from shoppers. Customers have praised the company's responsiveness and willingness to address any concerns or issues promptly. The efficient handling of inquiries and the overall helpfulness of the customer service team have left a positive impression on many customers.

Furthermore, Soufeel's competitive pricing has been commended by customers. Despite offering high-quality products, the company manages to keep its prices affordable, making personalized jewelry accessible to a wider audience. Frequent promotions and discounts also contribute to the affordability factor, allowing customers to enjoy even greater value for their money.

In conclusion, Soufeel (soufeel.com) has garnered positive reviews for its exceptional product quality, extensive design options, excellent customer service, and competitive pricing. With a focus on personalized jewelry and accessories, Soufeel continues to impress customers with its commitment to delivering unique and meaningful pieces. Whether you're looking for a special gift or a personal treat, Soufeel is a reliable online retailer that offers a delightful shopping experience.

Soufeel Jewellery In-depth Review

In summary, Soufeel Jewellery offers a user-friendly website with a diverse range of jewelry products that are both high in quality and affordable. Their customization services are a standout feature, providing a personal touch to the shopping experience. While there are areas for improvement, overall, Soufeel presents a compelling option for jewelry shoppers looking for unique pieces.

Website Navigation and User Experience

  1. Ease of Use: Website is simple to navigate, categories well-organized, making finding specific items easy.
  2. Design and Layout: Clean design, with a modern feel. Visuals of jewelry are appealing.
  3. Mobile Responsiveness: Site works well on mobile devices, important for shopping on-the-go.

Product Range and Selection

  1. Variety of Jewelry Offerings: Wide selection, including rings, bracelets, and necklaces.
  2. Customization Options: Many products can be personalized, which is a big plus.
  3. New Arrivals and Trends: Regular updates with new items reflecting current trends.

Product Quality and Craftsmanship

  1. Material Quality: Jewelry seems to be made from high-quality materials.
  2. Durability and Finish: Products have a durable finish, important for longevity.
  3. Authenticity of Gemstones and Metals: Descriptions suggest authentic materials, though independent verification would be better.

Pricing and Value for Money

  1. Price Range and Affordability: Prices are reasonable, offering good value for the quality provided.
  2. Comparison with Competitor Pricing: Soufeel's prices are competitive within the market.
  3. Discounts and Promotions: Occasional discounts and promotions are available, which is great for savings.

Customization Services

  1. Personalization Options: Engraving and photo charms are popular choices for personalization.
  2. Ease of Customizing Products: Customizing products is straightforward on the website.
  3. Quality of Custom Work: Custom pieces are well-received, indicating high-quality work.

Ordering Process

  1. Checkout Experience: Checkout is streamlined and user-friendly.
  2. Payment Options: Multiple payment methods are accepted, which is convenient.
  3. Order Confirmation and Tracking: Order confirmation is prompt, and tracking is provided.

Shipping and Delivery

  1. Shipping Options and Costs: Various shipping options available, though costs can be high for faster delivery.
  2. Packaging Quality: Items are well-packaged, ensuring they arrive in good condition.
  3. Timeliness of Delivery: Delivery times are generally as stated, though occasional delays occur.

Customer Service

  1. Responsiveness and Helpfulness: Customer service is responsive and helpful with inquiries and issues.
  2. Return and Exchange Policies: Clear policies in place, though some customers report difficulties with returns.
  3. Customer Reviews and Testimonials: Mixed reviews, with many positive but some negative experiences noted.

Social Proof and Reputation

  1. Online Ratings and Reviews: Generally positive ratings across various platforms.
  2. Presence on Social Media: Active on social media, engaging with customers and showcasing products.
  3. Industry Awards and Recognition: No specific awards mentioned, but overall good reputation.

Environmental and Ethical Considerations

  1. Sustainability Practices: Information on sustainability is limited, could be more transparent.
  2. Ethical Sourcing of Materials: Claims of ethical sourcing, but more details would be reassuring.
  3. Corporate Social Responsibility Initiatives: CSR initiatives are not prominently featured, could be improved.

Loyalty Programs and Incentives

  1. Membership Benefits: Benefits for members are available, encouraging repeat business.
  2. Referral Programs: Referral program in place, rewarding customers for bringing in new shoppers.
  3. Exclusive Offers for Repeat Customers: Repeat customers receive exclusive offers, which is a nice touch.

Security and Privacy

  1. Website Security Features: Site appears secure with standard encryption in place.
  2. Privacy Policy: Privacy policy is comprehensive, protecting customer data.
  3. Data Protection Measures: Measures to protect customer data are taken seriously.

Overall Satisfaction and Recommendations

  1. Summary of Pros and Cons: Pros include a wide range of products, customization options, and competitive pricing. Cons are occasional delivery delays and limited information on sustainability.
  2. Comparison with Similar Brands: Soufeel holds its own against similar brands, especially in customization services.
  3. Final Verdict and Recommendations for Potential Buyers: Soufeel is recommended for those seeking personalized jewelry at a good price point, though buyers should be aware of potential delivery delays and seek more information on the company's ethical practices.
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- Provide detailed information about your experience with Soufeel Jewellery. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

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Contact Soufeel Jewellery customer service

Phone number

+1 (844) 869-1500

Website

www.soufeel.com

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Use this comments board to leave complaints and reviews about Soufeel Jewellery. Discuss the issues you have had with Soufeel Jewellery and work with their customer service team to find a resolution.