Sonic Drive-In
reviews and complaints

We just went through the sonic drive in here and ordered 2 chicken strip meals. When I opened mine up, I had ONE
chicken strip and 2 chicken bites which were the same size
as a tater tot. We did not open our meals until we got home or
would have returned them. These people package the dinners
so have to know what they did. Please get in touch with these
employees and this company. We are in Evans/Greeley CO
I don't know what you can do but this was totally unacceptable.
Date [protected]
Very disappointed
Kathy Tollefson

Family and I visited Sonic on Space Center Blvd in Houston on Saturday, 7/21 around 4 p.m. Although we have received bad service in the past, and many on local social media are bashing this place, we decided to give it another shot (convenient location). After all, how could they screw up ice cream cones? Surprisingly their ice cream machine was out of service. We just laughed and moved on. Not before noticing how run down they are letting this place get. Extremely greasy/dirty sidewalks and patio area, unkept landscaping and a staff that was more interested in visiting with friends than cleaning the place up. This has been going on for quite some time and they continue to lose customers. Based on the number of overall Sonic complaints, I'm glad I'm not a shareholder as it appears no one is correcting these issues.

I picked up an order via your drive through less then 15 mins ago. When the order was read back to me at the window the order was incorrect. When we advised of the correct order, the guy was rude and we still got the wrong order. Was not given a receipt to even see what we paid for. All the food is cold, the burger, fries, and Chile cheese totes. Had to be microwaved in order to be eatable. Drinks were filled to the rim with ice and had almost no beverage inside. Worst experience ever. Complete waste of money and my time.

I am at location 3025 n Galloway Dallas tx 75150 where we ordered and it took 16 min to receive. I was told the wings took time to cook but it does not take more then 10. Nadia was not knowledgeable in what she did know and did not seem concerned with anything. She also didn't bring all the order out and then proceeded to question really I didn't hand them to you? I am disappointed because it seems they were concerned with having the numbers on reports reflect service standards and not real time lines. There for when my order started it was on it's way it was not. This was on check 259 @ 2:13 pm.

Check #438530 - Stall 15 - Carhop Ann

I ordered 4 milkshakes at 4:37 p.m. on Thursday, July 19.

I parked right at the "carhop door" of the building (about mid way of the line of stalls), since it was 101º outside and it was ice cream - I thought it might help, since I was taking them home.

At 4:39 the carhop retrieved the ticket and at 4:42 she came out the door with a tray full of drinks and also carrying a drink carrier with 4 milkshakes.
She proceeded to a car on the opposite side all the way to the end by the highway to deliver a drink ($1.09) then to a car directly across from me with 2 small drinks then further up the other side (out of my view) and at 4:48 came from around the building's back and showed up at my car... to which I tipped her much to my shagrin. Would it not have been better to serve the $16 worth of ice cream FIRST? By the time she got to me even the whipped cream was melted!
I am very disappointed to say the least. Surely they are trained differently.
Even if I wasn't the next in line - leave it in the "cool" building and come back for it, especially since I was right there at the door!

Thank You,
Pat Stuckey

We have been sonic fans for more than 25 years. Unfortunately, the food went down the hill. The tots are soggy, meat dry and tasteless, lettuce is chunky and often we get the white part of the lettuce not the green. Buns are flat like someone has sat on them and have no flavor.
The hamburgers don't look nothing like the pictures.
Not liking mcdonald's in the past we gave them a try and voila! The juice drips off the patty, lettuce is chopped and tomatoes are actually red!
Sorry sonic, you suck! I forgot to mention that we had this same experience in more than one location. Gonzales, tx, bastrop, tx, cedar creek, tx.

I ordered a large Popcorn Chicken largr combo and a 6 piece honey bbq wing combo. After waiting 20 minutes they gave me a "light ice" (it was filled with ice) medium drink, small chicken and small side. When I told then I ordered a large combo they said "you didnt specify you wanted a large" even though they clearly charged me for it. The wings were not even honey bbq but something dark and spicy.

I NEVER go to Sonic. Never really think about it. But I got home from work, tired. Seen the "New" chicken tenders and thought hmmm, those look good. WORSE mistake ever. But now I'm wondering. Is it really the chicken tenders or is it just poor teenage management, because that is what you have working there. There is nothing worse than spending my hard earned money to go and get food that I just experienced. The fries I'm pretty sure were from yesterday and the chicken from last week. That Sonic is giving your name a really bad reputation. I will NEVER eat at that place again EVER! They have ONE job and they are not getting it right. Sincerely, a very disappointed customer.

Got the saddest chicken sandwich I've ever seen in my life. It was so dry it was inedible. It was absolutely disgusting. Looked like something that sat under a heating lamp for several hours and should have been thrown away. All my food was cold when I got it. I received the wrong size tater tot. The condiments I requested were not received. Just so disappointed. Would not recommend.

I often stop at the drive though at sonic on my way to work. The one in Palestine, Texas on the loop has to have the slowest service available. It usually takes 2-5 minutes for them to take your order. Well today was the worse. I sat there for over 6 minutes and still had not placed my order. I finally just left without ever even placing an order. Will not be stopping there again. That is an unreasonable amount of time to wait to place an order. When I drove away, there were 3 employees standing around the station where they are supposed to take your order laughing and talking. Will not go back.
Thank you
Hungry at work

I ordered cinnamon snacks from sonic and it was not cooked all the way. The dough was raw and my food was cold. They totally forgot to give me my icing for it. I also ordered a footlong corny and some cheese tots. I was let down because that was cold to. So at the end of the day I went home with cold and uncooked food. I am very disappointed and I will probably not go to this sonic again.

You should really look into the management of store #4282 at 2547 Chimney Rock Rd in Hendersonville, NC. This past Thursday 7/12/18, I stopped there at 7:30am to get breakfast. I sat in drive thru for 7 min with no acknowledgment from any employees. I finally left. This evening, 7/14/18, my daughter stopped to get dinner. She sat in drive thru for 10 min with no help. She pulled into a parking space and sat for over 5 more min before someone took her order. Then has to wait 10 more min to just get her food. This is poor customer service! If people continue to wait this long for service, you're going to lose a lot of business!

You have a picture and a price on the order board, when you order what is on the board in the picture you try to rip people off by up charging for items.
Example #14 has a breakfast burrito, tots and iced coffee. The board says 4.99. When you order exactly what's you have shown in the picture there is a .70 up charge for the coffee.
That is not right doing people that way. You are taking advantage of the consumer. Then they showed me the not legible print about specialty drinks in the upper corner. What a public rip off. Shame on sonic for leading people to believe there getting what's in the picture and up charging them.

My family and I ordered 4 shakes. When we drove around to the window witness the employee grabbing the cherries with his bare hands and put the cherries and cherry juice on top our shakes than wiping his hand on his pants and doing it again until he had cherries on all 4 shakes. When the young man and the girl working the window came with the shakes I told her I didn't want them and why. She called the manager to open her drawer to give me back my money but she never told the manager why. I drive around the Building to the side door and called the manager and told him what happened. He assured me that it would get handled. I sure hope so that's so disgusting and nasty. That's why a lot of people.get sick and get diseases and don't know how. That's one reason nasty employees.
When I explained to my husband why I didn't come home with the shakes he wad highly upset and wanted to report this to the board of health.
Hope I don't have to witness this again.

Sterling KS, 1:41pm. I ordered a #1 meal, Mustard, tots, Coke w/ lime via the drive through. I was asked to repeat the drink order several times and then told to pull forward to repeat again. I took the food back to work and to my disappointment discovered Mayo on the Cheeseburger. I Do Not Like Mayo... There wasn't time to return the food and get new.

I just went to the Sonic on North 1st Street in Abilene, TX on July 13, at 12:50 p.m. I ordered 2 corndogs. It took over 15 minutes to get my food, which I wasn't too happy about, but you could tell they were busy. After receiving my food, I drove back to work. Both corndogs were burnt so badly that they were split open. I tried to eat around the burnt parts, but it was so tough and hard that I finally threw both away. It seemed like they tried to recook food that had been sitting for awhile. I've had problems with cold hamburgers and hard tater tots before, but have never complained until now. I'm not sure I will go back to Sonic again. It is convenient since it is close to my work, but I can't continue to order food and have to dispose of it because it isn't edible.

First things first. Since the sonic in Broken Arrow, Oklahoma at 71st and 193rd East Ave has re opened. I have had nothing but [censored]ty service. Great food everytime but the service I get sucks. The very first time i went to this location i waited 30 minutes and my food had not come out. And the screen said to press the button when ready. So I pressed the button again. And asked where my food was. They made me wait a few minutes while they searched and said my food was sitting there and they would make new and have it out in a few minutes. No big deal. So I wait another 30 minutes. No food. So I went next door and ordered food a whataburger. Since then I haven't had to wait that long just had to deal with [censored]ty attitudes and not letting me finish my order before turning off the mic. Until today. Not only did I get cut off while trying to order more food. I had to wait 30 minutes to get my food. And then the idiot wouldn't accept my payment method. I had cash and card and he refused to do it. I have done it before at this location just last week. So I know that it can be done. His attitude towards me was condescending and hateful because I asked about doing cash and card. Due to this employees attitude I will not be visiting sonic anytime in the near future I'm a paying customer that has been in a lot of customer service positions and I wouldn't have my job after I talked to a customer the way he talked to me. I am done with hateful attitude brats that think they are better than the customer that's just wanting to get a quick bite to eat and go. Not get verbally assaulted over a question.

I don't understand why a company would promote an app/service that doesn't work? I made an order through the sonic mobile app, and not only does the app not work, I was left waiting for over 1 hour only to be told by an employee that "the app doesn't work"... Thank you sonic for wasting my time & money, I will make sure to take my future business elsewhere! 😁

Unedible.. Pieces were tiny, burnt, hard as a rock, onion rings were cold and greasy.. When they were reheated they got chewy.. We use to love sonic.. Now we will have to choose another place to go.. This one in springfield, ohio will be closing like all the rest of them... We just threw away our money on crappy food and service.. The lady argued with husband saying he said he wanted bbq sauce.. He did not.. The food took 45 minutes on a monday.. Why..

My girlfriend complained that it tasted old. She's been puking and getting sick! Now she's coming home from work sick again because of the hotdog! I've heard a lot complaints from the sonic restaurant. My hotdog tasted not very good as well. I won't visit this place again. I'm about get hold of the BBB so nobody else gets sick from this sonic. Please look into it.