Sonic Drive-In
reviews and complaints

Me and my friend went to Sonic in Florence SC to get two Rt.44 sweet tea's during happy hour. At first, they handed me two medium sweet tea's (for $1.80). I informed the carhop that they had got the order incorrect and that I had ordered two Route 44. Sweet Tea's. They were polite and brought back out two Route 44's, for the same price of $1.80. I handed the carhop a $10 bill that I had got from my friend (Two adults saw it as a $10 bill), the carhop only gave me $3 back, I informed her that she game me incorrect change and the carhop then proceeded to argue with me about how her change was correct. The carhop literally stole $5 from me. A desirable and understandable fair resolution would be discipline/termination of the carhop and my money back that was stolen from me.

Carhops name-Keisha
Tkt #-324
General Manager-Mike Williams
Store Phone #-[protected]
1738 S Irby St, Florence SC, 29505
Store # 3926

We went to Sonic on Spring Valley in Dallas for a couple drinks, server cashed out someone else's check on my card and now has overdrawn me! she looked at me like she didn't know what she was supposed to do, like maybe I was just going to accept paying for someone's meal? I had to tell her we needed it resolved. Then the managers comes out with the money refunded in cash that I didn't want. Now my account is overdrawn and I will be charged $35 in overdraft fees because of an incompetent employee... In what world are 3 drinks $20? Then I still have to pay when you mess up! Didn't give any Sorry here's a coupon for your next visit. . Unacceptable, I think you should be responsible for the overdraft charge. I work my butt off for my money and am barely scraping by. This is a rare treat for me. Now thanks to Sonic $4 treat turned into $39 treat.. You may have lost my business!

On 6/30/2017 my husband and I went to sonic for a frozen lemonade, the car next to us want a .99 happy hour corn dog, the kid said "oh I'm sorry you just missed happy hour" I looked at my watch it was 4:10.My husband pushed the button & nothing we waited & it again & nothing, people were getting food orders and we sat he push it again and a girl answered so we ordered my lemonade.The manger went out to talk to friends, about 5-7 minutes, I was done.No one came with the lemonade so I went to the door, the manger came back gave me the drink for free, I told her it was freakin ridiculous to wait 25 minutes.

Recently purchased a drink from sonic there was slime in the cup. Rude customer service. Owner has heard many complaints and has done nothing about it. Her name is Vanessa Ruiz. Multiple people in waller county have made several comments about how horrible it is such as a employee scratching his foot and serving food after, slime in ice, hair in food, cold food, rude employees, and someone even found a toe nail that was painted on the burger. Something needs to be done. If nothing is done it is just a waste of space!

I went to sonics and order several things one which happens to be a hamburger ... that was filled with tissue in the inside of it . I called and took the burger back . Manager on duty wasn't really concerned . I will be letting the news know how poorly we were treated . Loganville sonics suck customer service is awful ! I would like for someone to contact me back about this manner [protected]@yahoo.com

Pulled up to drive though no one answered for a solid 2 or 3 min. So I tried to pull around. Some one else is already in the window. It has been 10 min. They finally get their food. It took 25 min from pulling into drive though to getting my shakes.it is the Sonic off Walnut in Rogers ar. Drive though guy said two people got in fight and got sent home. That is why they are under staffed

I received horrible customer service at the sonic in auburn, al located at 1703 s college st . When I first pulled up I told the server my order, when I didn't hear a total back I assumed she didn't hear me so I told her my order again which I wanted 2 simple large ice waters. I pulled to the window waiting for her to tell me my total and she still did not say anything as she held her hand out talking to other people and waiting on me. She didn't acknowledge me by saying hi or giving me my total so I had to ask her how much as she told me it was 44 cents . At that point I knew it was wrong and she didn't hear my order so I told her I ordered 2 not one she proceededs to roll her eyes while giving me my drink. So then I drop the water and drove off an as I am driving off she steps outside and proceeds to stick both of her middle fingers up at me. This was a young black light skinned female working at the drive through around 5-6pm wearing a lime green shirt wit black hair and the length of her hair was to her shoulders. She is very unprofessional and has lack of respect I will never spend my money at another sonic again! I will most definitely tell all my family and friends all my social media friends about this incident! This is ridiculous and I will never step foot at a sonic store ever again in my life!

I was at the Sonic drive-thru in Destin, FL on 7/11/17 at 3:37 PM and the employee Nicole was very rude. My friend and I ordered food and were trying to continue our order and she just ignored us and spouted off the price of what we had ordered. We pulled up to the window and tried to tell her the rest of our order, she rolled her eyes and slammed the window on us. We went to give her the change due and she scoffed and rolled her eyes once again. She was not friendly and as locals appalled by her attitude. Hopefully this issue will get resolved quickly.

My wife and I stopped at your location at 1498 Route 38 East Hainesport, NJ 08036 late this morning and ordered 2 #9 meals that consisted of grilled chicken sandwiches. I'd like to preface this complaint in that I very rarely write a letter regarding food but the chicken sandwiches were the absolute worst I've ever purchased. The meat seemed very grisly and very tough. I've never had a tough piece of chicken but for $15 for 2 meals this was about as bad as it gets. Please, don't send me any coupons to revisit because we won't be returning.
Thanks

I was at the Tracy Sonic and placed an order at 9:50pm. I had another friend with me who also placed an order, she received hers about 10:05. Another 10 minutes go by and I haven't gotten mine so I politely walk up and ask a female employee about my order and if it would be up soon since I had been waiting about 25-30 minutes. She then proceeded to give me attitude that was not needed. I walked away and waited for my food to then be given more attitude. She took my card and said "sorry I wasn't fast enough". I was taken aback but apologized to her when she came back because I understand that I could have came off as rude, but I was politely asking. I don't want to start problems but I work in fast food so I know that things get busy at nights but to be rude to a customer is not good customer service.

My family and I went to sonic yesterday to at. I ordered a diet green tea and 2 grilled chicken sandwiches. the number on my receipt is 625292 . I had the bogo classic chicken sandwich combo. when I was through ordering for some reason the woman who stated her name Amanda when she took my order was still on the order box. the way Amanda was talking about other employees was absolutely absurd. again she was still connected to me and I continued to listen as she was very unprofessional talking about other employees . I then asked who the manager was and was told it was Amanda. your managers reflect your store. your employees reflect your store. The waitress who said her name was Jessica was very sweet and attentive. I recorded a lot of what the manager was saying and I will make it public as well to corporate. until you do something about this I will make sure my family nor anyone I know comes back there.. your store has 0 percent reflection due to your unprofessional manager. She was bragging about making more money as a manger than other managers.. the stuff is just too graphic to put on here and I had small children with me.. either something is done or this will go as public as I can get it

July 9, 2017 at probably about a little bit after 10:00 pm, my family and I were just trying to make a decision on what to eat after leaving Sacramento. There were four of us in the car so we made a decision to stop my Sonic on our way home to grab something to eat. Our experience. We pulled up to the window and pressed the red button for service. A lady responded and so we started to place our order. As my daughter was ordering her auntie had changed her mind about a drink that she wanted so that's when the lady taking our order started to change her tone and caught and attitude right away. We noticed as we continued to place our order she was very very rude and had an attitude as we proceeded to finish our order. We then paid for it and waited. We then noticed that people were pulling in next to us placing their orders and receiving it right away. Here we are 15 minutes outside still waiting. I thought maybe because we ordered a little bit more food because there were 4 of us in the car. After we sat in the car for almost a half an hour I said to my daughter press the red button to check on our order. My daughter did just that and when the lady responded on the speaker, my daughter asked her how much longer is it going to take for our order and she said what was your order and my daughter said we are on stall 16. She said ok repeat your order at that time I decided to walk in and find out what was going on. I walked in and said we have been waiting outside for our food for almost a half an hour and she responded by saying we sent our guy out there and he said that there is no on out there. I started to laugh and said how is it that he said that and we are sitting right in the car. She responded by saying well he came out and said that you guys weren't out there. At this time time I was pretty much pissed off because first of all there are 4 people in the car and we all didn't see anybody come by our car. We seen them go to everybody's car but ours. I told her how is 4 people going to miss a guy or girl skating by with their high energy and smiling at everyone else but me and my family. She said well your food has been sitting here for a half an hour and I said we know that because we have been sitting outside for a half an hour. She had a pissy not so professional attitude and was not apologetic about anything. She never once said I'm sorry or we will get you your order right away. She did no such thing at all and to top it off her employees thought it was funny and was all laughing at me as I was upset about them lying that they sent a guy out and me and my daughter was looking at each other in disbelief at the people that you guys hire to run your establishment. They are unprofessional and rude with no customer service experience. I then asked the lady that took my order which I believe was the manager because she was the only one talking for her name and the corporate number which I woke up this morning to call and it was a non working number smh. So I don't even know if the name that she gave me is even really her real name. I would not recommend Sonic to anyone. I believe we were being discriminated against and shame on you guys if that is how you operate. Never again will I go to Sonic in Vacaville Ca or any other of your establishments.

The Sonic at Cedar Springs Rd & Inwood in Dallas. Repeated the order back to me 4 times & got it wrong all four times. We hot the jackpot on the 5th try. Got to the window. The attendant dutifully repeats my order, and WRONG. I repeat it to her yet again. She hands me the order & my credit card & tells me the receipts in the bag. Want to guess how it turned out? Yup, order was wrong & no receipt.

So I just got back from sonic ( 3955 alpine ave nw Comstock park, MI 49321) where I got the worst service I have ever gotten anywhere!
Heres how it went..
I pulled up to the car hop slot, ordered my food & drinks, which the lady could not hear clearly because she was screaming everything back to me. And seemed as if she didn't know the menu or something. she was very confused, and kept screwing my order up. I had her repeat the order back to me SIX times before she finally got it correct. So then the car hop comes out, brings me my food, custard, and frozen cherry limeade (so I thought), and I just so happened to notice that the slush was green instead of red so I questioned it. The lady had rang up the wrong order after I repeated it to her six times and she repeated it back to me correctly.
I told the carhop (I believe her name was tinker bell) that it was the wrong item and asked for her to please fix it. She continued to tell me there was "absolutely nothing" she could do & that in order for her to fix it for me I had to pay an extra 25 cents to get the correct thing that I ordered (sorry I know its not your fault I just wanna make sure you get what I'm saying here). So I was confused and questioned why I had to pay an additional amount when it was one of her employees that messed the order up? and she was an absolute brat, she was so rude! swearing at me, telling me to pay for it or leave. So I tell her this is ridiculous and she is being a child over 25 cents so I tell her I will pay. But ofcourse I wasn't going to give her my credit card or my drink, I was going to go through the drive through to get my order fixed (in fear she might contaminate it), so thats what I did. I went to the drive thru, there was a little bit of a line, so I finally get up to where you order and her knowing it was me has the audacity to tell me that its midnight and they are closed and that she can not help me. I didn't mind anything she said and continued in the line. finally my turn at the window, this lady shuts the window and locks its, she locked the window and refused to serve me. as the other employees are laughing in the background. after I did absolutely nothing wrong (yes may have been a bit rude but wouldn't you have been?!?) I wasn't taking no for an answer so I sat there and waited until someone stopped being a child and came to the window, even honked a few times. waited a good 5 minutes.. nothing. then finally an older lady came to the window and fixed me issue and did not charge me. Last time I checked a customers satisfaction is more important than 25 cents. Ive had orders fixed a few other times at this location with no problem, but this "tinker bell" gave me heck. This is not okay, and I am not happy about it! Please let me know how you are going to fix this problem! Thanks!
I am not even trying to ask for free stuff here, I am just absolutely baffled by this employees behavior and I hope she gets fired! thats what I would like to see happen. Along with a refund, and a few free coupons sent to my house.

Feel free to call me if you need to speak further (: [protected]

I am sick of going into work and having the manager John and the new GM Brenden treat me with very little respect and do everything they can to try and make me quit. Ever since they found out I was pregnant I have gotten absolutely no respect and they are taking things out on me that aren't my fault. Like today when I showed up for my shift the shift manager decided to take it upon himself to yell at me for standing outside to put on my apron & my hat. Something that just last week he had said something to me about. He said not to come in and clock in unless I'm ready to work. And today I do the same thing I've been doing since you said something to me about it and I stood outside and got ready walked in and he told me to just go home. Now ever since they found out that I'm pregnant they have given me less hours they treat me with no respect and they're doing everything they can to push me to the point where I quit. It's against the law for them to fire me without probable cause. But I'm sure if they figure a way to get me to quit then it doesn't come back on them. That's not right and I'm not going to stand for it. Something needs to be done or I'm going to have channel 7 come in and do one of their business ethics stories...

On Thursday July 6 2017 at approximately 9:40 pm my husband and I pulled into the drive thru at the Crawfordville Florida Sonic. On the order post is a sign saying holler when ready to order box is broken. .finally after yelling 3 times a voice comd on and said please wait we'll be right with you. .in the meantime the car behind goes around me and leaves .After 15 minutes of waiting no one even attemted to take our order .We left and found a business that was more than happy to take our order

I looked on line to see what time the sonic by my home closes it said 12am. Me and my hubby went all we wanted was two ice creams cones and a cherry coke. So we pulled up at 11pm and there was about 10 other cars there as well so I pushed the button to order and the lady said we are closed now and she shut off the lights out side I told her honey we was here before you shut the lights off and it said you are open until 12 am on line not 11 and she was very rude and said I said we are closed now an shut the speaker off very rude. I think she could have been a little nicer about it and not so rude about it all. I am a secret shopper and I will not give them a good review and make sure all and every body knows what happen because sonic has been around a long time and if the people in charge act this way to people it is very bad to bussiness and I never want to go back there again just to rude and that was the management who do you go to. It was at 8045 forrest lane dallas texas 75243 phone # [protected] 7/7/17. Friday night. She said her name was maria but only you will know when you check to see who was working that night.

I believe there names were Sammi, and Summer. I came through the drive thru and they both were just very rude. No professionalism at all. They sat on their phone the whole time! Terrible attitude! Will never return to this establishment ever again and will make sure to tell family and friends to never waste their time or money at thus restraunt as well!

I was driving through drive thru to order food around 8 on Wednesday the July the 5th, and a lady, I think her name was Kayla I couldn't really hear through the speaker, but she wore glasses and was a bit big when I saw her at the window when I drove up. I was ordering a burger I don't know if the lady forgot to cover her headset or something, but I distinctly heard her mock me for asking what was on a burger and then continued by calling me the word "pendeja" and laughed. I was completely shocked when I heard it as I have always had a good image of sonic, but when I drove up to the window she made it seem like she didn't say anything at all. I would've said something to her then, but I would much rather report it, as this is not good customer service and that's not how I believe any customer should be treated.

I went through the drive thru around 10 after I got off of work. I ordered some Mozerella Sticks and none of them had cheese. I am not sure who deals with these (pre packaged or whatnot) but i had 0/4 of my sticks with cheese. I usually do not complain but I was very hungry :( If there is any way this could be checked for future customers, I'm sure this would be appreciated.