The complaint has been investigated and
resolved to the customer's satisfactionResolved Sona Med Spa Laser Hair Removal — Burns!!
resolved to the customer's satisfaction
DO NOT GO HERE.. UNLESS YOU WANT TO GET BURNED!!
I got a promotion deal on laser hair removal where you buy 1 area and get 2 areas free. So, I bought a package of 6 treatments for legs and received 2 other areas (also six treatments) for free. I started my laser hair removal treatment by get my arms done first. It felt a little uncomfortable but the person who was doing it said it's normal so I didn't think much of it. A few days later, I started my treatment for legs. Apparently, the person performing the procedure was not paying attention to what she was doing even after a asked twice to stop. The pain was so unbearable that I had to push her hand away twice but she kept going down my leg. Fortunately, I got her to stop after I told her I couldn't handle it anymore and she only did one section of my leg.
The manager and technician made it seem like it was no big deal even though I was in extreme pain. I couldn't let anything touch the burns so I was wearing shorts in the middle of winter!!
It's been several months now and no one will call me or meet with me after several attempts. I've already paid my money in full and still have not received a response to get my refund. DO NOT GO TO SONA MED SPA. The owners are both idiots and I don't know how they are still in operation.