The complaint has been investigated and
resolved to the customer's satisfactionResolved Solar Brite Ltd. — Awful everything
resolved to the customer's satisfaction
There is another posting by a woman named Ellen about Solar Brite at this web site. Art Meyer rebutted, claiming she is a disgruntled ex employee. I assure you I am a disgruntled customer of Solar Brite and many of my complaints are the same as Ellen's.
I have Solatube skylights installed by a different Solatube dealer, Brighter Concepts. They were very professional both in the quality of their work and their conduct in my home. When I called to have another skylight installed I was informed their Illinois office was closed and they were operating out of Milwaukee. I called Solar Brite as they were closer to my home. I expected similar pricing and professionalism. They are a “certified Solatube dealer" just like Brighter Concepts. Was I wrong!
On several occasions Art Meyer did not return my calls.
The price was never discussed until the installers were in my driveway. Then I learned it would be over $200 more than Brighter Concepts.Because of the design of my remodeling job I was committed to using this type skylight. I let the install continue thinking I could make a case for a price adjustment later. Wrong again. The workers used rough language among themselves but within ear shot of everyone in my house.
They tried to talk me out of running a duct from the vent fan to the roof vent probably to save money and time. This would, of course, defeat the purpose of the vent fan. The fan they used is so loud it can be heard all over my house. Brighter Concepts used a vent fan that I can hardly hear. The lens on the Solar Brite installation doesn't fit properly. It looks like the installers bent the tube to get it to stay up. It's still not seated properly and it's crocked.
I contacted Solatube International about these problems. They said they assume no responsibility for their dealers. They didn't care if the end user of their product was overcharged or if the work is shoddy.