Society6
reviews and complaints

Not a new story, just another one. My order never arrived.
Tired of sending them numerous email every week, never got any response. Did they shut their business down or what?
All I want to know is whether they shipped my order or not. I also got no confirmation letter, no tracking number.
I wish I had read all of those reviews before ordering. I would have avoided this stressful situation.
Please, don't trust them and stay away!

I knew it would one day happen to me. I never got my order. I have written tons of emails and made numerous calls. Useless. If you ignore your customers, then how do you still run a business like yours? It's just unbelievable. The only thing I would like to know is where's my order and there's any opportunity to do something with this.
My friend warned me that dealing with your website is like a lottery, but I didn't believe this crap would happen. So frustrated.

Dear Society 6,

I ordered a poster from yourselves for my girlfriend as a present as I am not in the country.
Order #[protected]
I was very disappointed the she had to buy it off the post office for a further $20 because Society 6 did not pay the shipping tax.
It was not outlined at all that there would be such a ridiculous shipping tax for a poster on the listing on your website.
No warnings or anything. Furthermore I was promised free shipping for my items but this did not materialise.
I tried entering the code provided and this was rejected meaning the 25% off special offer was not special at all because it cost more!
I regularly order from your website and have never had such a bad experience, and this was particularly disappointing as the poster was intended as a present.
I have attached photos of the tax receipts given by the post office.
I hope that you will choose to rectify this situation by offering a refund, and if tax is applicable make it clear on the website please. Although I have never been taxed like this before when ordering from your website.

Kind Regards
Jordan

I am extremely disappointed in the hoodie I ordered from you. I have ordered this particular design on a t-shirt before, and the colors were vibrant and beautiful. What you printed on the hoodie is awful, dull and pale, and the impression of the zipper can even be seen! Obviously you didn't bother to separate the front and back side before you went to print, and the result is totally unacceptable. I don't understand how you could send out product like this, and I'm sure the artist would not be pleased with this kind of representation. So unless I can be assured of receiving an excellent quality hoodie, I will have to ask for a refund rather than a replacement.
My order receipt # is: [protected] and date of the order was September 10, 2017.

I ordered a laptop skin August 13, 2017, but I did not attempt to place the sticker on my laptop skin until recently due to needing to receive and set up my new laptop and then with me trying to get settled into college.

Order ID: [protected]

When I attempted to take the sticker off of its holder, it was near on impossible to remove to the point where I had to slightly damage the skin in order to remove it. Then, when I attempted to put the skin on my laptop, it did not fit at all. I purchased a skin for a 13 inch MacBook / Pro / Air because I have the newest 13 inch MacBook Pro with the touch bar. I have no idea why it did not fit. It was only too big by a small amount but enough to where it hung over the edges of the laptop, and I could not put a case on it.

To make matters worse, when I tried to remove the skin, it left behind a large amount of glue residue that was almost impossible to remove. This resulted in scratches and staining on my laptop as well. My 35 dollar speck case also got glue residue on it, and I still cannot get the glue off of it, so, due to me not wanting to get more glue on my laptop, I cannot use the case, making it useless and a waste of money.
Now, I am afraid to put the iPhone skin I also purchased on my phone because I am unsure if it will do the same thing.

I'd like to have at least a refund. I do not know if I should get a replacement because I do not know if the new skin will do the same thing nor if they even sell one in the right size for my laptop.

I received a Samsung case that I ordered and very upset with its quality. I thought for the amount of money I paid it should have looked nice at least. It cost me fifty dollars. And it's absolutely useless. My phone broke because what I bought didn't protect it whatsoever. So I would strongly recommend you to buy stuff from other stores with many reviews about good quality. Society6 may be your biggest disappointment online. Be aware.

I keep trying to process a refund, I go into my account and hit the 'submit refund request' button but this just takes me a form, which then sends me an email telling me how to request a refund. It's completely circular. At no point does this process allow me to talk to someone on the customer service team. They have no number or email address listed on their website, just a bogus contact form which sends you useless emails. I feel like I have been scammed. I spent a lot of money on their site, their products are way overpriced for the quality, even with the constant 20% off codes and free shipping, it's just a gimmick.

Just to note I'm not blaming the artists, there are some awesome designs which is why I was drawn to the site in the first place. They need much better customer service. Not impressed at all society6.

I am starting to believe that the customer service is non existent. I had a problem with the replacement and so I sent in a request to get help. The help center says that they will get back to you within 8 hours. I have sent in 6 requests now and they have not answered me once. If you reload the page, the request disappears and it is impossible to get back to it, so you have to make a new one. So not only did the package I ordered on June 22, worth $150, not arrive, I cannot get the money back either.

I washed a blanket I bought from Society6 recently, which I had purchased around Christmas. The blanket transferred color onto itself and everything else in the load, and the filling became crackly and malformed. I did not have the washer or dryer on high and am very disappointed that I could not wash the product without ruining it. I would like to know what you could do for me because now my duvet style blanket is uncomfortable and miscoloured and my smaller blanket (also purchased from you) is stained as well.

Megan Poole
[protected]@gmail.com

I am trying to buy over $700 in art and it won't let me. I don't understand why it won't explain anything. I have taken a picture of it to show you and can email it to you as soon as possible.

I tried to use my visa debit card at first and it gave me this message. Then I went out, paid nearly $20 to purchase a pre-paid MasterCard. I put $735 CAD on the card and activated it... the same thing happened.

I am trying to re-do my room and this is getting very frustrating. I hope you are able to help me!

Thank you so much,
Amanda Munroe

Second year I have had issue. Never again. Thought I would give another shot, things happen, right? Hahaha
Ordered product, just like previous year, weeks in advance for Christmas. Told me it would be here way before. Last year I recieved in February. This year just received today. When I tried contacting, password was no good, then email was no good haha, cannot contact them at all. The invoice has no order number at all. They are a slime business, wish I would have checked the complaints before, that's on me🙄. BAD SOCIETY6! 😐😑

I ordered a printed t-shirt from Society6. The sizing of the item is really big and boxy compared with the photo in their online store, so I want to exchange it for a smaller size. The order number is [protected].

I've tried using the company's online contact form repeatedly with no success. When I click "submit" it just reloads the same form again with all the fields blank. I tried calling the company using the number listed here on Complaints Board, and got a message saying they don't offer phone support. Wasting a lot of time on this...

Have ordered two white t-shirts from Society6 website and received only one shirt. They promised to send me another one and I'm still waiting for it. I want to tell about the one I did receive. Well, quality was not bad but my shirt was all covered with yellow stains and smelled funny. I wanted to send it back but was told that they don't do refunds or exchanges. They said that the missing shirt was their mistake and that's why they made an exception. I asked them so what I was supposed to do with the dirty one and they recommended me to wash it! What? This company is beyond ridiculous. Not to mention that they promised to send me the second shirt three weeks ago and still nothing!

I bought one item from www.society6.com, but it was wrong and I returned to the website. I told them that it was wrong and I needed new one. As well as I was ready to pay for the return postage, but the seller told me not to bother and promised to ship another item today. But it was so scam and I of course didn’t get the order. The team was unprofessional and they knew nothing about my order, when I contacted the support team. It was really unpleasant and doesn’t worth it to deal with these people.

I bought 5 paintings from the company www.society6.com. I haven’t received them and no info about the order as well. I tried to contact the seller, but everything was useless. I sent emails and messages through Facebook, but no one replied and no idea what to do now. So be careful if you use this website or leave comments if you have horrible experience with this seller. Also maybe someone can help me? Please, post comments then.

Scam, scam, scam. I ordered 4 paintings from the website www.society6.com. I placed order and paid for it about $150. After that no info, no updates of my order and no idea what to do now. I tried to contact them, but of course these ### didn’t communicate with me. So be careful if you use this website or leave comments if you have horrible experience with this seller.

Quality of the product is good--exactly the same as everyone else I've ordered from.

My issue is their order/shipping process. I've ordered twice from them, only because I figured the first time was a fluke incident.

They claim "All items are shipped within 3-5 business days" which although is standard to say that, most companies ship out next or even same day as the order. That being said, they actually didn't ship my items out for 13 days the first time and 11 days the next time. More than double their promise. That's not including transit time which obviously is out of their hands.

The issue is--this is 2013. If I order something, it shouldn't take an entire month for it to end up at my door, unless it's some sort of "special order" from another country. I know why it took so long, though: they do not stock any of the art. It is all made to order. There's nothing wrong with that by itself, but their production capacity apparently does not match their promised timeline. If I was told "will take 13 days to ship" I would not have ordered. Simple as that. I gave them the benefit of the doubt and tried again, but this must be standard practice for them. I will not be ordering again.

Honestly, if you're OK shelling out several hundred dollars and not having anything to show for it for a whole month then you will probably be happy with them. I'm not, however.