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4.4 488 Reviews

Snapfish Complaints Summary

18 Resolved
74 Unresolved
Our verdict: When using services from Snapfish with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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H
2:09 am EST

Snapfish e-mails threatening to close my account

I originally had HP photo, for free, as I purchased an HP machine in the early 2003. Then HP sold off to Snapfish. Then Snapfish came 'free' (it had always been to be before as HP Photo) to Comcast users. Then I moved and they would NOT let me change my account info. Not only that, I can no longer download my photos as I could with HP Photo, and if I do, they're half the size as I uploaded. This is 2008, and Snapfish took over in 2005. WHY they won't let me change something as simple as my e-mail address, who knows!

On 11/2/08 I received an e-mail from Snapfish telling me that if I don't 'purchase' something from them that they are going to close my account. Yes, the account with them I had no choice in, and that I have no ability to change. I immediately responded asking them why do I have to purchase, and if they're really going to close it. I asked that they send my my library on CD so they can close my account.

I have gone through (2) computers and ALL my photos are on that account. I would be DEVISTATED if they closed it; it's bad enough I can't retreive them without them looking like a postage stamp! My lesson learned by not making my own back-up, but shame on them for 'threatening' me with these e-mails when they don't even have the courtesy to respond. As far as I know, in one week I won't be able to access my last 5+ years of photos!

DO NOT USE SNAPFISH!

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Tabbi22
Fort Wayne, US
Jun 18, 2009 7:13 pm EDT

I know this was a few months ago but did they end up closing your account? I use Picture it and am happy with that. I have been getting text messages from snapfish but I am on the no call list.

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SO
,
Nov 26, 2008 8:25 pm EST

I ordered the free photo book offered by snapfish on the Oprah show. I made it and ordered it. Now it says cancelled order. So I emailed them asking why it was canceled and that I did not want it canceled. Now I received an email from their "smart assistant" stating that they are sorry that I am leaving them and my account will be immediately canceled! Ahh! No, I didn't want that! I have credits for photos, the photobook I just made, & the last 5 years of photos- including my 2nd & 3rd babies being born! I emailed them about an unrelated subject over a week ago, so how long is this reply going to take?

ComplaintsBoard
S
6:47 pm EDT

Snapfish received someone else's order

Alicia Rafferty, the wedding was beautiful. I feel like I was there. Unfortunately, Snapfish royally screwed up my order. I was sent 232 photos of the best day of someone else's life along with my own photos, many of which were missing. I am completely ticked at the response I received when I called Snapfish's 1-800 customer support number, especially after spending over $80 and it was my first order with the company. First of all, someone who barely spoke English and was probably in some call center in a foreign country somewhere answered. He was rude and condescending when I tried to explain the problem with my order. After being put on hold for several minutes, he finally agreed to issue credit for the missing pictures. I insisted on free shipping since it was not my fault that the order was wrong, but had to ask for it myself.

When MY problem was finally resolved, I asked what we could do about the 232 precious pictures I had received in error which belong to someone else. His response was "nothing, no need to return them". I said "what about the woman who ordered those? I have her name and barcode number. Will you be contacting her?" He rudely said "I don't need to know her name. If she doesn't receive her pictures, then she can call us". Obviously, she is not going to get her pictures. I placed a reorder of my missing prints with the credit I was issued, but I can assure you, it will be my last order with Snapfish.

In closing, sorry Alicia... I am truly concerned about your pictures, but Snapfish customer services apparently couldn't give a crap. I will hold on to them for a while. Chances are you may want to write a complaint too and will stumble across this posting... if so, respond. I would be happy to send them back to you. As for Snapfish, we are done.

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crystal
,
Jun 25, 2008 8:33 pm EDT

I COMPLETELY agree. Snapfish has terrible customer service!
.Unfortunately I lost all my images when my computer crashed but fortunately they were on Snapfish. So I proceeded to place an order for 2 overpriced full res cd's into the cart. (yeah, about 60.00 for 2 high res cd's from their server, what a rip. What, they cost maybe $4.00 ) I go to process the order and receive an error that 13 were corrupt and that I had to remove them from the cart to proceed. Ok - Maybe customer service can do this faster so I don't have to redo the entire order.

Well - follow along on my journey through hell:

Grip#2: I can't add or remove individual image from the cd's, just the entire album. Well... I want the other photo's in the album so I call
customer service during operating hours. I did get an American, NICE as could be and very helpful. He told me it may be a server
error to wait a couple of days and call him back if need be. So the error continued. I emailed instead (dummy me) just to receive an
automated response. Then another response came through telling me to try different computers, browsers, empty cache, restart blah
blah so I did, no luck.

Grip#3: I emailed back, and got similar response. I went to the live chat (after hours) and got good ole Rick who really was good for nothing.
I explained that it took forever to figure out which albums I wanted on the CD's and that I would like to for them to remove the 13
images so I didn't have to redo the ENTIRE order from scratch. All he said was, " sorry for the inconvenience, give me the error"
so I did. His response, "remove them from the cart to proceed" WTF. You are kidding me. DUH. Can you remove them?
Silence, " Is there anything else I can help you with? Thanks - Don't forget the Survey" END :s (Damn pop up blockers, missed it)

Gripe #4 Went to another live chat, this time overseas, a Mr. Ulrich. I asked for the link to the live chat survey and he sent me to 3
different links all of which were not correct. I proceeded with my question, and he replied, "remove the images from the
cart" OMG can no one answer the my question, " CAN YOU REMOVE THE IMAGES ON YOUR END?" Every
time, they just pause and then say "sorry for the inconvenience, is there anything else I can help you with?"
Yeah, maybe you can answer my question.

Gripe #5 Title: The Call -So the 1-800 number went to some far away land where the English is apparently outdated.
Huh?!?! That was my response the majority of the time. So I repeated the problem for a 3rd time and he just said,
"Sorry for the inconvenience, please hold"(as the Jeopardy melody runs through my head).
7 minuets pass and I'm STILL waiting. "Yes Ma'am, you still there? Sorry for the inconvenience, please hold"
AHHHHH I'm about to inconvenience someone in the eye! He got back on then said, "Did you follow the instructions
in your email?" Yeah, about 10 times. You can only empty your cach and try a different browser so many times.
I have tried on both Mac and PC. "OK, you will need to empty your cart and reload the images."
ME - "Sir, like I said my hard drive crashed I don't have them. Can you not just take off the 13 images on your end?"
MR. Helpful - " UMMM, you will need to empty your cart then redo the order"
ME - "Your kidding me. It took an hour to do the order... order... order..." and that was it. He HUNG UP!

I've never been so insulted in my life. I was trying to be nice as long as I could. I once again did the live chat and an Stanly the American informed me in his first response, No, I can't do that on my end. WOW - how hard was that.

Needless to say, I'm going to have to make a fake album, move the truncated images in that album, then redo my order.

A simple, "no I can't do that" would have suited me.

Where is customer service these days? If I didn't need those images so bad, I would just go somewhere else. This will be my last order!

ComplaintsBoard
K
4:23 pm EDT

Snapfish customer service

Don't get me wrong. I used to love snapfish.com. I'd order prints for amazingly affordable prices, pay swiftly with a credit card, and have my high quality prints in a matter of days. I loved them.

Last Thursday, I ordered about 40 prints from Snapfish.com after receiving a coupon in my email (free shipping! yay!). The coupon wasn't being accepted, so I tried calling customer service. Their computers were down (go figure) and I was told to call back in 30-45 minutes. Before I could get a question in, I was hung up on. Twice.

I finally got a hold of someone about an hour later, and they took care of my order manually and honored the coupon which was expiring the same day. I received an email on May 30th saying they had been shipped. Fabulous.

It's now Friday afternoon. The mail has come. No pictures. This means I now have to wait another 3 days. (I had them shipped to my work.) I've been waiting for them for a week.

I knew I was going to run into a problem when someone with a thick Indian accent I could barely understand took my phone call this afternoon.

The guy proceeded to argue with me about the shipping dates. I told them that if they shipped on May 30th, and it takes 3-5 business days, I should have them by now. He then tells me that processing takes 1-3 days, and shipping takes 3-5 business days, not including Saturday and Sunday. Okay, GREAT. I repeat to him that Monday, Tuesday, Wednesday, Thursday and Friday are all business days. I also let him know that the United States Postal Service carries mail on Saturdays, so regardless of Snapfish.com is closed on Saturday, the mail isn't. He then continues to argue with me, and that I should actually allow 7-9 business days for the delivery. I hung up. I wasn't getting anywhere with the guy.

I then called back, and again got someone with a thick Indian accent. I got nowhere with them.

I called back a 3rd time and requested to speak to a supervisor. The (again, Indian accent) girl asked me for my email address, and how to spell it. I gave her my information, and simply requested to speak to a supervisor. After about 2 minutes (which I knew she was using to read notes the representatives probably left on my account), I asked again to speak to a supervisor. She then informed me that I should receive my delivery today.

I informed her that mail had already come for today, and that I did not receive my order, and that was why I wished to speak to a supervisor because I wasn't getting anywhere with the regular customer service reps. You know what she did? She told me to wait until the end of the day. I again asked for a supervisor. She told me they were in a meeting and could not be bothered, and again told me to wait until the end of the day.

Um, THE MAIL ALREADY CAME.

She then repeated to wait until the end of the day and to call back if I hadn't received anything.

I. then. spoke. like. this. to. get. it. into. her. head. that. the. mail. already. came.

And for a third time I asked to speak to a supervisor (all the while trying to maintain my cool), and she then placed me on hold for 5 minutes.

I hung up.

And that marks the termination of my relationship with snapfish.com

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serena933
, US
Dec 08, 2015 9:08 pm EST

I have been a customer for years and always highly recommend snapfish. Unfortunately, when I had a problem, there was no customer service number. I tried the chat. The first person told me to upload photos to my account and then get in line again. I did. I got the same person, but he did not seem to understand the simplest problem. Then he disconnected. Then I got in line a third time, the new person disconnected almost immediately. Then another person came on, and I am 2 hours in at this point. The chat is so slow. All I need to do is send back a book and reorder the same book with the text on the cover changed! So easy! The new website is terrible for creating books also. I had to use the classic site, and I think that is what the whole problem was with my order having the wrong text, but either way, they are supposed to have 100% customer satisfaction. I will post below one of three conversations in a row that all basically went the same way, just so you have some idea of how much time you are going to spend if you have a problem. This is where I am at now. The most confusing stuff is at the end:
Vishnu Mandyam: Hi, my name is Vishnu Mandyam. How may I help you?
me: Hi
me: I was just speaking with another person for an hour and got disconnected.
me: I had a problem with a photo book I received.
me: It had the wrong text on the cover.
me: I have fixed the book and placed it in my cart.
me: I have also uploaded photos of the issue to an album called quality issue as instructed.
me: The order number was …
me: It was actually 2 identical books red cover 36 pages
me: still there?
Communication with {display_name} has been lost. Please wait while attempts are made to restore the connection.
You will be requeued in approximately 30 seconds.
Communication with {display_name} has been restored.
me:still there?
Vishnu Mandyam has disconnected.
Srujan Akkaldevi: Hi, my name is Srujan Akkaldevi. How may I help you?
Srujan Akkaldevi:
Thank you for contacting us through Snapfish Live Chat. I am happy to help you today. May I have the email address associated with your Snapfish account?
me: I got disconnected with the last two people I was chatting with.
me: here is the issue: me: Hi
me:: I was just speaking with another person for an hour and got disconnected.
me:I had a problem with a photo book I received.
me: It had the wrong text on the cover.
me: I have fixed the book and placed it in my cart.
me: I have also uploaded photos of the issue to an album called quality issue as instructed.
me:The order number was …
me: It was actually 2 identical books red cover 36 pages
Srujan Akkaldevi: I am Sorry This must be due to tool Issue..
Srujan Akkaldevi: Can you send me the snap shot of those error book..?
File attachment upload has started.
The file Untitled3.png (903.32KB) was received.
File attachment upload has started.
The file Untitled4.png (558.69KB) was received.
me: I also uploaded the snapshots to snapfish
me: I am using the classic site, maybe that is the problem?
Srujan Akkaldevi: Ok thank you
Srujan Akkaldevi: I will be back in 2-3 minutes, please be on chat..
me: ok
Srujan Akkaldevi: thank you
Srujan Akkaldevi: Can you send me snapshot of the error book that got you in the order
me:I just did
me: One minute
Srujan Akkaldevi: Please take a photo of that and upload it, in the chat box
File attachment upload has started.
The file 32.jpg (48.5KB) was received.
File attachment upload has started.
The file 33.jpg (94.64KB) was received.
me:can you see the photos?
Srujan Akkaldevi: Can you tell me what the problem with the book..?
me:the text is wrong on the cover and first page
Srujan Akkaldevi: Ok,
Srujan Akkaldevi: I have seen that, there is no such text font on your purchased order..
me: I used the classic site
me: maybe that is the problem
me: I would like to send the book back and order a new book
Srujan Akkaldevi: No if you place from any site the order you get, will be same as you purchased there will be no such big difference in the order
me: I fixed the problem and added the book to my cart
me: I will send a screenshot of what I am seeing
File attachment upload has started.
The file Untitled.png (622.52KB) was received.
File attachment upload has started.
The file attachment upload was canceled or there was an error.
Srujan Akkaldevi: I think there is no problem with the book, I think you have confused
me: see? the text was changed to 2014
me: I have the book next to me and there is a problem
me: Is there a customer service number I can call and explain?
Srujan Akkaldevi: No i think you are seeing another one
me: Can I send the book back?
Srujan Akkaldevi: There is purchased book, i am seeing that one you have ordered
me: the one I ordered is wrong
me:: I am not happy with my order
Srujan Akkaldevi: I don’t see any error that you send me
me: the cover says 2015. it should say 2014.
me: same with the first page
Srujan Akkaldevi: You have made it 2015, so how can it be 2014
me: I went on the cruise in December 2014
me: so, it needs to say 2014
me: I fixed it before ordering, but it did not save properly.

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Mogsluvr
Richmond, US
Apr 30, 2010 10:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I WILL NEVER USE SNAPFISH AGAIN! They are the most ignorant, poorly designed, untrained sales reps I have ever had the displeasure of wasting several weeks with! I was told to update my credit card info, becuase the one they had had been canceled due to it being lost. I was reissued another card and "updated" my info as requested by the email notification. It told me wait 24 hours. So I waited. IT DIDN'T GET CHANGED! So I do it again. And wait...2 weeks later after it said order was 'processing' I get another email threatening to send negatives back due to incorrect credit info. I go in and it is OLD one still there! I change again and go to find a contact us page. They opened an instant chat box and I spoke to a person who assured me everything was fine and I would receive my full order in a few days. THEN, that night I get an email saying they were unable to process! OMG SO I go back and chat and they 'escalate' whatever that means to them, and I get an email this am saying:

Response (Kumari) 04/30/2010 03:11 AM
Hello Melanie,

Thank you for contacting Snapfish Customer Support. Your recent inquiry has been escalated to me.

I am sorry for the inconvenience.

Unfortunately, our 10-day holding period for your order has passed and we still have not received a response advising us that your payment information has been updated. As a result, we could not complete your film developing order and your negatives were sent back on Apr 29, 2010.

Your negatives are most likely held up in the US Mail and should be delivered soon. We know how important your negatives are so plesae be patient; negatives are rarely lost in the mail.

The next time you send in a fil order, please be sure to include either a personal check/money order or a credit card number (Visa, MasterCard, American Express) to cover the cost of your order. Please note that we also accept ATM/debit cards with the MasterCard or Visa symbol.

Please let us know if we may be of any further service.

I MEAN WHAT THE HECK?! Never again! I will post and raise my voice and 'help' dissuade ANYONE from using this 'service'!

Sorry about the rant, Melanie P.

ComplaintsBoard
G
6:24 am EDT

Snapfish still bills credit card after canceling acct

I signed up in December 2007 for a free trail of Snapfish. My daughter wanted me to join so she could send me videos of the grandchildren. I was never able to download my videos or receive any from her. I called them in January after they billed for another month and cancelled, they gave me a confirmation number and said they would credit my account for both charges. I never received the credit and have been billed monthly since then. The only phone number I have has been disconnected. [protected] is the number that appears on the credit card charges. I have been disputing the charges but they still continue to bill me. This is such a rip-off, so please beware of Snapfish.com. Is there a way to stop them from billing my credit card?

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aking61
, IE
Oct 01, 2010 1:40 pm EDT

I ordered over 200 prints and half of them were unrecognisable, dark blurred rubbish. I am now up tp 16 emails after two months and this week they said that they had a problem with emails all through September and could I send the scans of my problem images again ... now all that happens is my emails are returned. Rubbish service with NO quality control, avoid at all costs.

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J
6:20 am EDT

Snapfish free print scam!

Instant win game, look inside to win, shows xbox, hp, desttop, among a few other things. Open up it says congratulations you've won 25 free prints. To redeem your priz visit www.Snapfish.com/shrekprints and enter your winning code. Shows the code. When you type in code it comes back has code not recognize! Very disappointing!

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6:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Snapfish terrible service / poorly engineered site

I have called. I have emailed. My emails go unanswered or bounce, which is more typically the case. I have been trying to order a photo book in my cart for 3 weeks for my son's 2nd birthday, which has now come and gone. Snapfish has terrible service, a poorly designed web site (Hello, a website who has a defunct email listed on its site... [protected]@snapfish.com). Their "escalations" department was supposed to get back to me in 24-48 hours. That was a week ago. The icing on the cake? They cap your email complaint email at 240 characters, and won't let you submit it unless it's less than that, but they don't tell you where the 240 character cutoff is. Last time I checked, it was 2008 and counting characters was a fairly simple. Tool to offer your customers. Come on, help your customers out. All I want is to order my photo book (Which took me 4 months to complete) and move away from snapfish as quickly as I can. Save yourself some trouble and never use snapfish again.

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8:33 pm EDT

Snapfish poor customer service; never received product

In March I ordered prints from our last trip to Japan. I ordered a bunch (200-some) 4x6 photos, 1 or 2 5x7's, and 3 8x10's. The 4x6's and the 5x7's arrived in a few days but the 8x10's were missing.

In 2005, I ordered calendars from Snapfish which featured photos from my wedding. They sent me calendars with someone else's kids on them. Just to give you some background. But I have been their loyal customer for over 3 years.

I emailed Snapfish and asked if the photos had been shipped or even printed. Instead of answering my question they told me to wait. So, three separate times I asked if they had been printed or shipped. Three times I was ignored and told to wait. Wait? Why? So I can figure out Snapfish never did print them? Yes!

So now 23 or so days have gone by and I contacted them again. I was expecting an email that said they were sorry and that the photos had been printed and were on their way. Instead I got an automated email that I have been given a credit for 3 8x10's. So, it looks like they were never printed, but instead of telling me this, and providing some form of customer service, they just sent me an automated email. This is the crappiest customer service I have ever witnessed, and my first job was at McDonald's.

I wrote back and asked for a refund instead of a prints credit. I'm not stupid; I'm not placing another order so they can screw me one more time and I can spend another three weeks waiting for prints that will never arrive. Instead of reading my email, the customer service rep told me that the issue had been handled and that I have received a credit.

It remains to be seen if I will ever see my photos or my money. But I will not be buying prints from them again.

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wespit
, AU
Jun 23, 2011 10:23 am EDT

Agree with the poor customer service from Snapfish, customers be aware, if you have any issue they will simply say they are unable to help. If you call you get someone from India answering the phone who has no idea. Snapfish Disappointing! Never order again!

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F
2:53 am EDT

Snapfish poor prints and poor customer service

Hi, I have been using snapfish for almost a year now and up until January this year they have been very good. -Good quality and reliable. However in January I ordered some prints with a coupon code for 1p prints. At first they overcharged me and then refunded me the difference which was fair enough but when I did receive the photos, they were very bad quality so I complained to them and they told me to send the photos back which I did around the end of January. Since then they have either just ignored me or sent me the usual email telling me that it is being investigated i.e balh blah blah. I had enoug last week so I told them to refund my money and close my account. They have now closed my account and are telling me that they have no records of the transactions. -I do have this in my bank statements. I just cant believe the cheek of them. I just wanted to warn everybody about them -they were very good before and now all they seem to be good for is nothing.

This has been going on since january and I had enough so i asked them for a refund and to close my account. They asked me for my card details so they could do the refund but then they sent me an email saying they managed to close the account and then told me they couldn't do the refund cos they had no records of the payment even though I still have all the emails. I cant believe how ridiculous and lousy they can be. I have recommended so many people -and they even gave me extra bonus rewards for doing so and now I feel so ashamed. I will contact everyone I asked to join and tell them how bad they are now.

Has anybody else had these problems with them or is it just me?

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sumanth
,
Sep 30, 2008 2:49 am EDT

Hello,

I have order 15 prints thru snapfish expecting the BEST photo quality, but after seeing the photos i came to conclussion a road side photo studio can do a better job than Snapfish.

photo quality is too poor & most Sucking issue is few photos there head got cut, what the ### i will do with photos with out my head?

Please dont advitise if you dont know how to take prints & waste of our time & money.

I think i did a mistake sending invitation to friends to join in snapfish & i need to recompose a mail saying its just a waste of money & time

Purchase order no : [protected]-02p
Date : 23-09-08

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O
7:17 pm EST

Snapfish unauthorized charges!

This is under investigation at this time. However I feel I should let people know of the scam that is going on with the Snapfish Co. I think they let you believe they are a legitimate photo co. Anyway. I checked my bank card statement and observed that I had charges that I did not make. Many within the last month from Snapfish. I have not dealt with this company at all. Called the bank and reported the situation and they canceled the card. They will investigate. I believe my info. was sold to Snapfish by another party. Also be aware of a company that is associated with them called AP9 Gallerina. I lost a lot of money, I hope I get it back. I suggest you pay everything with a money order. I will from now on.

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GuamBoy
188 A road, US
Dec 20, 2009 12:52 pm EST

I too, just today had a charge on my VISA card from "snapfish". I have never heard or dealt with them or any other photo site for that matter. I'm glad i caught it early. Needless to say i canceled my credit card immediatly.

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Miss_Terry
West Valley City, US
Aug 12, 2009 12:48 pm EDT

I did too! I have never even heard of Snapfish until today, and wanted to investigate it. My credit card was cancelled because my bank said there was inconsistent activity on it. I went and check it, and it said I had bought pictures from Snapfish. I googled it, and saw that it was a Company that Scams people out of their money.

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minnyandstkinky
, US
Jul 24, 2009 5:34 pm EDT

I have two unauthorized charges on my checking account from Snapfish - the first was dropped on its own - never was authorized, and I am hoping the second will be also - I never heard of them, the scary part is they got my card information from somewhere, perhaps from Paypal? That's the only thing I can think of. It makes me wary of using Paypal, or any transactions online using my bank account.

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Bridget VanGinkel
, US
Jul 05, 2009 2:19 pm EDT

As of today snapfish tried to charge my business account bank card, and also my paypal account that I use for my online website payment for my business. I didn't even know what this company was until I googled it. I never used their services. After looking them up. It seems they are a company built on fraud. I suggest you watch your bank statements closely.

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K
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Snapfish fraud and cheating!

We received a Shrek 3 DVD for Christmas of 2007. There was an "Instant Win" game piece attached to the DVD. Upon opening the game piece, we noticed we had won 25- 4"x6" photo prints. When we went to the website (www.snapfish.com/shrekprints) provided to redeem our prize, we received a screen indicating that the site was shut down until January 17, 2008 do to fraud. I have been trying several times per day to redeem the game piece since January 17th but all I keep getting is that the site is very busy do to the holidays. The holidays are over so why are receiving this message and what type of scam is this company pulling? I am frustrated and angered and will be boycotting this company until such times my complaint has been satisfied.

I have also filed a formal complaint with the Better Business Bureau, Hewlett Packrd, and [redacted]s!

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Janet Shave
,
Feb 19, 2008 3:50 pm EST

tried to claim my 25 prints 4x6 and nothing came up. Is this the scam of the picture takers or what? If this is not what it shows to be then where is hewlett-packert denieing being part of this scam.

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mario bronzino
,
Feb 23, 2008 6:28 pm EST

Whats up with this faulse shrek instant win drama they say ive won 25 4"x 6 photo prints by hp? Snapfish well there a bounch of fraudes im really upset.

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S
12:00 am EST

Snapfish bad sale

I brought a shrek dvd and it said I won some free picture prints but once I went on line it said the prize alredy been claimed. I would like to know how you win something and cant claim it.

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Linda Gross
,
Feb 19, 2008 1:08 pm EST

I purchased Shrek 3 and tried to redeem my prize of 25 4x6 photo prints. I received only fraud and scam messages. I was not able to redeem my prize.

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trey
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Apr 25, 2008 3:37 pm EDT

why would these people put the chance to win games on these movies! all it is, is a big fat scame to get people to by that movie, get online like me and it turns out to be some scam.

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ottoimken
San Francisco, US
Feb 06, 2008 4:18 pm EST

Hello,

I am very sorry for the trouble you experienced. I am the Worldwide Customer Support Manager for Snapfish and I will be glad to issue you 25 free prints since this code does not seem to be working. Please send me your Snapfish account email address and I will issue these credits to your account directly.

Thanks, Otto

Otto Imken
Worldwide Customer Service Manager
Snapfish Division, Hewlett-Packard

tel: +[protected]
e-mail: otto.imken@hp.com

ComplaintsBoard
M
12:00 am EST

Snapfish shipping deception!

I too wish I had read the complaints on this website before patronizing snapfish. I ordered a photo ornament on december 11, after confirming on the snapfish website that I would receive it in time for christmas. I was pleased to get an email on december 17 stating that it had shipped. When I hadn't received it by christmas eve, I emailed customer support and received an email that seemed to ignore then fact that christmas is a "time is of the essence" kind of date, blamed the delay on the post office and stated that it left their hands on the 17th. Sort of like - "we know it's frustrating, but it's the post office's fault, not ours - - let us know how it turns out. "

Well I was suspicious because the us post office usually has its stuff together. And why didn't snapfish give me a usps track and confirm code? So when I got the package on december 28th, I saw that there was a usps track and confirm code right on the front of the envelope. So I want to the post office website and entered it. Now, the usps website won't tell you when the package with electronic postage was shipped - - snapfish said dec 17 - - but it will tell you when the shipping label was printed - - december 20th. So... Unless the us post office is conspiring to ruin snapfish's reputation, it appears that snapfish has lied to me.

I have emailed the customer service rep to give this company a chance to explain itself, but based on the other complaints on this website, I doubt they'll be able to. I understand that quality can sometimes be and issue and that from time to time a mistake can be made - - but this goes to the ethics of a company. You either have them or you don't. I still leave room for the fact that this could be an isolated instance, but based on the other comments here, I don't think i'll ever use snapfish again.

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Dr. Catherine Fung
,
Nov 19, 2008 11:19 am EST

I am just too busy: I spent half an hour finding where I could place an order on Sunday.
Can't find...
Thinking that I missed the deadline.

On Monday, your email extended the Oprah freebook deadline.
I spent the whole morning trying to just find the place that says "PLACE THE ORDER."

I explained so to your live-agents.

You smart live-telephone agents (3 of them and I already waited averagely one hour each)always made me wait to check my account (after I waited, then POP, the link which I have read 100 times and still canNOT find where to place the order popped up.

I tried Monday evening going through the steps-- There were NO LIVE Agents in thek evening-- and still fail (I emailed and it was like a catch-20, also no-return within 24 hours as indicated.)

So spent Tuesday morning, the whole morning, asking your live-telephone agents... Why would I still do that?

"Tuesday morning's wait is longer and the agents were NOT ANY MORE HELPFUL THAN the day before.

Last night I tried again and went through the routine of reading your hel-link then doing it step by step... I STILL COULD NOT FIND "PLACE THE ORDER."

This morning I found your belated email; please just read your email...[Here is Snapfish agents's email:

"Hi Catherine,

"Thank you for writing to us.
We certainly regret any inconvenience.

As per our records you have a free credit for FREE PHOTO BOOK. To use this credit please place an order for standard 20 page 8 x 11 custom cover photo book.This credit expires on 11/22/2008.
You can place an order now and the credit will automatically apply for your customer cover photo book and you need pay shipping charge.

Snapfish is committed to your satisfaction, and we make every effort to meet your expectations.
Please let us know if we can be of any further assistance."]

Do you see if you are more helpful than any of the previous Snapfish agents?

I decided that I give up receiving Oprah's free photo album from you because I think that free gift is costing me too much, already.

For the Complaints Readers: I have used mail- order since years ago and have quite a lot of experiences with mail-orders and customer-helps...

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kathy
,
Jun 15, 2008 9:22 am EDT

when my father's day gift didn't arrive on time - I went to see if snapfish had any complaints. As with this customer, I see that I had a similar situation. I ordered with enough time to for my gift to arrive by father's day...they said it shipped on the 9th - would taske 3-5 business days - still not here on the 14th - hence not here on the 15th-father's day. I called snapfish - do they outsourse to India? that alone always angers me...Final outcome - no explanation why I hadn't received my order - got a credit for 20 free prints. They should hgive you a tracking number!

ComplaintsBoard
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12:00 am EST

Snapfish fraudulent charge!

I downloaded my pictures to Snapfish.com and they were "supposedly" shipped on 12/5/07. I waited for a couple of weeks and no pictures and nothing on the website other than they charged my credit card! Called on 12/26/07 and had to wait at least 10min while the customer no-service person said it would be shipped out immediately and they had my pictures. The website showed they were shipped out 12/27/07 and I still haven't received them. Nothing on my personal website showing the pictures... They were supposed to be shipped out for overnight delivery since they never shipped them in the first place. Where are the pictures?

Last time I ever use this company... so beware!

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Grego
, US
Nov 24, 2009 12:50 am EST

I was about to order 30 mini-photobooks from Snapfish, using their 50% off code that they emailed me ("50% off all photobooks for the next four days, " etc.) After getting my photos into the online templates, I found out during checkout that there would be an almost $50 charge for shipping and handling! Yes...that is FIFTY BUCKS! Needless to say, I didn't press the "send order" button...they can keep their 50 percent...I'll take my business somewhere else.

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Stephanie Joy
,
Dec 30, 2007 5:47 pm EST

My experience with Snapfish has been superb, this Dec. (2007) being the first time I used them. I created and ordered several "everday" photo books - they were lovely and shipped within a day or 2 of ordering. Then I ordered photo ornaments, also quite timely and lovely products...I am creating a leather photo album but haven't ordered it yet as I am still proofreading my captions, etc. I wonder how many poor experiences have occurred. I couldn't have been happier with my experience and will use them again and again and again. (Unless I have a poor Customer No-Service exerience if SnapFish were to err.)

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Mandy
,
Dec 30, 2007 5:23 pm EST

I agree. I have just had a similar problem with Snapfish. I placed an Order on Dec 11 for a Christmas ornament. the website showed that it shipped on the 17th and met the deadlines to arrive in time for Christmas. When it wasn't here by Christmas Eve, I send an email and they promised it had left their hands on the 17th and blamed the post office.

I received the ornament on the 28th and saw that there was a US Postal Service track and confirm code on the envelope, so I went to the USPS website to check and see when it was shipped. Well, you can't tell exactly when it was shipped from that, but I was able to tell that it DID NOT ship on the 17th like they said -- because the label wasn't even printed until the 20th!

Unless the post office is wrong, Snapfish lied to me. And I don't patronize a company with such low ethical standards. BEWARE!

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Snapfish scam and cheating!

To redeem your free prize visit / www.snapfish.com/shrekprints but when you do it. It said you need to buy them. Enter you winning code. but you can not.

Beware of this scam!

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The complaint has been investigated and resolved to the customer’s satisfaction.

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shayne mccarthy
,
Mar 05, 2008 12:38 am EST

Very irritated it said I won something and my kids were excited and then you cant even find the website that is printed on the front. This is fraud and they should be ashamed.. My kids were disapointed. I will report them to the BBB, you all should too.

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Tanya Gutierrez
,
Feb 02, 2008 2:23 pm EST

they said that you actually won something but when you go to the website it just goes to their other menu, where you purchace things and there is no place to put in the coupon number nothing...this is nothing but a scam! why even waste your time putting this on the movie covers when you cant even keep your word! so irratated!

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denyse mitchell
,
Jan 27, 2008 7:37 am EST

I think you all are the ones with the fraud I bought this movie for my son on his birthday nov 21 07 he was happy he got it and then he was really happy that he thought he won something but the site told him to check back after jan 17 08 due to fraud claims. no site just for stickers claims very heart broken boy and very angry mom. Please do the right thing and at least give him his prize. Please make this little person a believer.

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lisa rodrigue
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Jan 02, 2008 4:53 pm EST

So snapfish dosen't work I went to there web-site. There wasn't anyplace to put in the code but when I looked on the back paper it says to go to www.snapfish.com/shrekstickers. NOT www.snapfish.com/sherkprints Whats really sad is that lots of people got these on there movies and it dosen't even work

ComplaintsBoard
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12:00 am EST

Snapfish no customer service!

Let me start by saying that I wish I would have seen the complaints on this website prior to ordering from Snapfish. The story is the same: We ordered a hefty purchase from HP's Snapfish, an online-based photo printing store - our wedding photos for family. We ordered on December 10th, admittedly late, but we were reassured by the timelines and other verbage on their website. Order now and receive by Christmas! 1-2 day processing!

Our expected ship date for our main order was Dec. 13th. We did receive a smaller version of our photo book in a separate order, and were very pleased with the result. So of course, we checked online to see when the larger versions would be arriving - by Dec. 15th, the status still said processing, with an expected ship date of Dec. 13th.

Of course, we emailed the support (after not being able to find answers online, or a telephone number to call) and they did not get back to us. In 48 hours (which is their stated maximum), they did get back, apologizing for the "holiday delay" but stated that our books HAD been shipped. No, they hadn't.

After not hearing back to our response, we searched online for a phone number - boy oh boy did they hide it. For anyone who needs it, go to www.snapfish.com/contact --- a page that is NEVER linked to from the main Snapfish or any page. The person on the phone said they had no way to contact the processing center to find the status of our purchase. No phone number. Just email. We would have to wait 48 hours to hear back.

Well, it is now the 20th, 10 business days later, and after hearing that my friend is getting her Shutterfly order tomorrow (after ordering it only a few days ago), I decided to call. I was on the phone for 20 minutes, but miraculously, they found a database that they could search to see the status of our order! (note sarcasm, please) Still in binding. Won't be mailed until tomorrow. You do the math - mailed tomorrow, that means it won't arrive before Christmas! Now, we won't be in town, so I wanted them to change the shipping address -- they can't do it! But, they were happy to offer a meager discount, or if they come in and we don't like them, we can send them back for a full refund. Uh, no. The full refund if we don't like the product is an option no matter when they arrive. That is not sufficient support.

The customer service person then was terribly rude when I started questioning their policies, so I promptly hung up.

In sum - do NOT use Snapfish. They are unprofessional, clearly cannot handle demand, do not update their information, falsely advertise deadlines they know they can't make, and do not offer any help when questions are asked. Terrible company - we will NEVER use it again.

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Wendresma
Castleton On Hudson, US
Dec 19, 2009 5:05 pm EST

After I did my order Dec 12 2009 I saw some complaints online while searching for a customer service number on Dec 17 2009. I figured they were sour grapes. They've gotta have a lot of customers, sometimes companies screw up so you're bound to hear complaints. Well, I'm in the middle of a big crisis with Snapfish.

I ordered four calendars, four mugs and a mouse pad, Dec 12 2009. It said on the site that if I ordered it that day I could get it before Christmas and they had supposedly shipped my calendars out Dec 14 and estimated delivery date was Dec 16. Well, didn't get them on that day. I went on the site to check my order on the 17th and there was no estimated ship date. Dec 17th I called FEDEX and was told that "Information sent to shipper"...or something like that, only meant the label had been printed. That same dayI called the Snapfish call center, the guy I talked to was an idiot, never mind the accent and language barrier. I've dealt with India call centers before and this guy was so hard to understand. I will take in delight calling the Tracphone customer service center from now on. I work in a call center where people call and yell at us all almost all day and I understand how it can be.

I'm very understanding with customer service lines, but this guy was just a ###. He took all my info and then said "How is your Holiday Celebration going?" I said to him "It would be better if my gifts had arrived". Way to open yourself up dude, you just don't do that. I would have said "How can I help you?" You are there to give me information, not to be my friend! Anyway...he said "Allow one more day". Which is fine.

I'm expecting my mugs and mouse pad to arrive Monday. *fingers crossed* Whatever, I expected them to come later because of the time frames on the site. However, the calendar order which supposedly was shipped on Dec 14 still hasn't arrived. Upon further investigation my original calendar order is supposedly in a FEDEX facility the area so it should be arriving soon. Hopefully before Christmas! They have started a second calendar order for me, for free. So I guess I'll be getting free duplicate calendars!

If I don't get this order before Christmas I'm going to have to ship Christmas Presents because I intend to deliver them in person to my family three hours away. We're heading there on Wednesday Dec 23. I would hate to have to spend extra money to get these calendars to my family. Normally a present can wait but a calendar!

I will never use Snapfish ever again.

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illinois31
Dublin, US
Dec 19, 2008 5:43 pm EST

I'll NEVER buy from Snapfish again, EVER, and I'm letting all of my friends, family, & any anyone else who'll listen know too! I ordered 2 books BEFORE Thanksgiving. Here it is December 19th & still no books! Am I mad, oh you bet & I let them know. When I called (Bombay) she said that she guarantees the books will be delivered on Monday. How the heck can she guarantee that unless she hand delivers them to my doorstep? They don't even have a way of tracking the books. The website states that it takes 3-5 business days, not WEEKS, to print a book. Also, my last book that I ordered came via UPS, not USPS as she stated these would come. I told her that I found it VERY ODD that an order placed prior to Thanksgiving could not make it here in time for Christmas & from that reasoning, all orders placed to Snapfish after mine didn't even make it out their door. I asked how they produced any Christmas cards for anyone this season if they were so backlogged already before Thanksgiving. Sorry, not buying that excuse. I doubt very much that my books will make it here on Monday, so thanks Snapfish, my 78 year old mother & 83 year old mother in law won't get their grandchildren's Christmas gifts. Way to go! A word of business advice to them, in these rotten economic times, you should do all you can Snapfish to make sure you get your orders out in a more timely manner. I'm taking my business elsewhere!

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John
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Oct 14, 2008 2:04 pm EDT

Snapfish Sucks! Since my initial order a few years ago, they moved their call center to India (Great, More Jobs in India)! Had I of known before I spent all of my time loading photos, I would have never done business with them.

I got no service at all from the customer no-service in India -- get your photos somewhere else, as you will get better service and quality

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mary ann c golden
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Jul 08, 2008 7:36 am EDT

Well I did get to see my new grand baby once now I cant get back into snapfish.When I click on their goodie it says something about url.Where can you phone them?

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Kris Britt
,
Jan 07, 2008 12:58 pm EST

I had a similar situation with Snapfish - I ordered 6 photo ornaments in NOVEMBER, and received an email a few days before Christmas apologizing for the delay, but that they would arrive before Christmas. I did receive them 2 days before Christmas, but I ordered 6 and only received 5! I sent an email that was completely ignored, then yesterday (January 6th) sent another one requesting again to refund me for the missing ornament. Their response? "Please note that your ornament order may be shipped in different packages and there is every possibility that, packages posted at the same time may arrive at different time intervals. So, we request you to wait for two more business days for your other package to reach you. If at all you didn't receive, please do reply this email for an immediate replacement or refund." You've got to be kidding me. I've waited since November for them to arrive, and one was missing (they were all the same - why would they ship one separately?). If I do receive it now, what the hell am I going to do with a Christmas ornament in January? I sent yet another message back asking for my money back for the missing ornament immediately. I think they are hoping I'll drop it since we're not talking about a lot of money, and if they make me jump through enough hoops maybe I'll forget about it. I will NEVER order anything from Snapfish again - thank goodness it wasn't an expensive order in the first place!

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Cynthia
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Dec 26, 2007 10:51 am EST

Thank you for posting this, without it I wold not have found the phone number. We had 2 different photo books made and sent out. One arrived in time the other is still not there despite having shipped on the 13th! thanks to your providing this link they are supposedly making and overnighting another one free of charge. I will believe it when I see it but would still be in email limbo without your post. I did get a wonderful person on the phone though, but that is just luck.

I will say I have had very good product and service from them in the past but they clearly really overextended themselves this season with timings and the expanded offerings. The one book that did arrive in time was such a HUGE hit though it was worth it. I just wouldn't do it with any kind of deadline again.

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Marissa
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Dec 21, 2007 12:38 pm EST

UPDATE: they gave us a random 33% discount on the full order, refunded to the credit card without my prompting, hours after getting off the phone with them but guess what!? They are STILL in processing.

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K
12:00 am EST

Snapfish didn't receive order, no response from customer service

I ordered photo gifts from snapfish on nov 26th, figuring that would give me plenty of time for them to arrive for christmas. Well, it's dec 17th, I haven't received my order yet, and even though the customer support page promises 1 day response time, it's been five days since i've contacted them, and I haven't gotten a response yet. Their lack of phone number is really making me mad.

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Update by Karen Chow
Jan 17, 2008 1:53 pm EST

Just an update: I filled in a form on their web site with some harsher language, and I finally got a response from them. They did end up sending me my photo gifts order, but it was shoddy. It looked like a kids crafts project: bubbles in the mug, and white glaze spilled over the photo area on the ceramic snowflake.

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June
,
Jan 18, 2008 10:04 am EST

I have ordered photos from them last weekend. Should be with me within 1-3 days as they promised. However, nothing coming yet! I think they are rubbish!

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Claire Segura
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Dec 31, 2007 11:29 am EST

I agree. Ordered enlargements from them that I have never gotten. On contacting the customer service was told to keep waiting. I am not a ### it does not take a month for the mail to move. Have supposedly been given a refund on my credit card, however, it is not showing. Am alerting my state attorney and better business bureau.

ComplaintsBoard
J
12:00 am EST

Snapfish program deleted after downloading snapfish!

I thought that the snapfish program sounded great... Upload your photos to snapfish and they will also be downloaded into your picture files... Well no it didn't happen that way. Once I downloaded the snapfish program I was no longer able to download my digital photos directly to my files... I've sent many many emails for assistance with no answers from snapfish.

My photos have been hijacked and the "deal" with snapfish is not a deal... Beware and don't download this program to your computer.

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rlyan
90210, US
Dec 30, 2008 12:03 pm EST

Here's how to download the photos from Snapfish to your computer without paying for them.

On SnapFish, view a slideshow of the photos you want to download. It doesn't matter which photo of the slideshow you have enlarged when you do the following, as long as you know the title of the photo(s) you want to download. View the page's source (View: Source, in Internet Explorer). In the source, search for the title of the photo you want to download. Look for the first URL that appears above the photo's title, it should start with ""http://images1b.snapfish.com/". Copy and paste the entire URL into your web browser and hit enter. If you did it right, the image will appear by itself and you can right click it and save it to your computer.

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Steve
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Feb 27, 2008 7:28 am EST

What the? Apparently, they allow their uses to upload and share photos, but the do not allow *even the owner* of these images to download them without paying for them!

Check this out:

1. Take photos with digital camera

2. Upload to Snapfish

3. Click 'Download Hi-Res'

4. Pay $.50 for the first photo and $.05 for each with a maximum of 50 photos per 'download'.

What? Obviously, never use Snapfish for anything, they will sell you your own files! If you uploaded 256 photos, it would cost you $14.75 for the 250, and .75 for the remaining 6, a total of $15.50 to download the files you own.

It owuld make sense for them to charge if they processed your film, but come on, if you upload, you shouldn't have to pay to download!

Bad business, avoid!

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Clint Chapel
,
Jan 09, 2008 12:55 pm EST

Read before you download! You CAN upload your pics to SnapFish from your PC, OR you can download the software (what you did) and upload your camera directly to SnapFish. Just remove the software and you'll be fine.

ComplaintsBoard
M
12:00 am EDT

Snapfish poor service!

Every year, I make a photo book for my daughter, and we view it as a family the night of her birthday. I've made at least four books with Snapfish and have been satisfied in the past. But this time, I ordered my book almost a month in advance. It is now five days before the big day, and after two weeks of e-mailing back and forth with customer service, I have finally reached someone competent enough to tell me my order did not "upload properly." Apparently "engineering has been contacted." My book will be out in "two to three days," according to the e-mail I received. I am demanding free expedited shipping, in hopes that it will get here when needed. They appear to be ignoring this request! I can't find a number to talk to a real person, which would be quite helpful in this situation!

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Kim Bee
, US
Aug 03, 2016 4:48 am EDT

Just found out from Snapfish that all the photos I have posted on there for the past 8 years are gone. They were "lost" in the migration! Pictures of my daddy, newborn grandbabies, etc. Please dont use snapfish whatever you do...They make me sick. Their response...Sorry our migration software isn't working properly and we cannot recover those pictures for You.

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skylao
, US
Mar 24, 2011 5:13 pm EDT

I was charged $14.95 for the past seven months without my consent.

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Rosemary MacKenzie
,
Apr 08, 2008 1:25 pm EDT

Want to redeem my free 25 4x6 photos on this order, but it will not let me.

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NanaT
, US
Sep 29, 2011 11:08 pm EDT

I used MotionBox for years with no problem. When Snapfish took over MotionBox, I paid for Snapfish and ported over my videos as directed. Most work fine, but four videos will neither play nor download. I've been waiting for customer service help for five months. I don't even get an email saying "We can't help." Since I used Snapfish as a backup and lost files when my computer failed, I now have nothing to show for months and months of work. Constant requests for help from Snapfish go nowhere. I'm told in the online chat "The problem has been sent to Engineering, " but I get nothing in email regarding the status of my problem. This company is incompetent, unprofessional, and uncaring. They must have a lot of money since they don't seem to care about keeping their customers. (Signed: Disgusted FORMER Customer)

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KGDB
Arlington, US
Aug 24, 2011 5:11 pm EDT

Their customer service is horrible. I just tried to download photos from my account to my computer, was told there was an error, and that I wouldn't be charged. I was charged. When I called, the rep I got on the phone wouldn't listen to me. He kept telling me that the order went through. I kept telling him that I got an error message and never downloaded the pictures. He told me that's not possible. We'll see if they refund my money. I've been a loyal customer for years but I will no longer be using them.

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groojo
, US
Aug 16, 2010 12:13 pm EDT

I am sharing a letter I wrote to Helen Vaid, General Manager, Snapfish. I am completely disgusted with some of the worst customer service I have had, and that is saying alot these days. Their so-called 11o% Customer Satisfaction Guarantee is a complete joke.

Dear Ms. Vaid:
I'm writing to you to register my dissatisfaction with the the abominable phone wait lines and unreliable email customer support from Snapfish.

As I write this, I have been on hold waiting for a customer service rep to pick up the phone for 23 minutes. It was the same the first time I tried to call several days ago. Writing for online customer help yielded the same frustrating lack of assistance with an Indian rep that wrote back once and never wrote back again. This is my 5th attempt in over a week to receive ANY assistance with an unacceptable photo book I received. I ordered the photo book as a wedding guest book and what was sent to me contains dark photos that in no way resemble the bright originals I was using. Now I am stuck with this badly printed book and apparently no possibility of any assistance from Snapfish to correct the problem they caused. Although I had originally considered having Snapfish also print our wedding photos, based on the quality control and customer service problems at Snapfish I will never use your service again.

Although your site claims to offer 110% Satisfaction, you have created a customer who is 110% unhappy and perfectly willing warn off other potential customers.

Sincerely,
(name withheld)

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northoltgirl
Fairfax, US
Dec 23, 2009 12:33 pm EST

I just canceled my order with them, they are horribly slow as far as delivery and I asked for credit - not worth bothering with if you ask me! I would rather get my prints/mugs/Christmas Photos Cards through a reliable source that has a decent turnaround time...Snapfish stink!

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melissa
,
Nov 14, 2008 10:35 pm EST

I tried to order the free photobook as seen on Oprah. I went through the steps to place the order, and it said that the credit will be applied at checkout...well, it wasnt! I was charged 39.00 for what was supposed to be a free product. I tried calling customer service immediately after, only to be disconnected literally 20 times throughout the day. Furthermore, I decided to send an email through their website and it wouldnt process. First, it said it must be less than 240 characters, which it was only about 100. After 5 attempts, i decided to just leave that area blank. Then it says i must add comments. So I simply say "call me immediately". Still would not process.
Ultimately, i have received the poorest customer service ever. Which all over their site they have posted that they are commited to the best customer service and satisfaction guarantee...what a joke.
Save yourself the trouble, and go to shutterfly.com...i usually do my orders from them and never have any problems, plus they have way better products and selection.

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ona
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Jul 15, 2008 5:00 pm EDT

Agree with everyone on here. In the past I've ordered with Snapfish and they were great...but since that was years ago I believe it was before they changed their customer service and sent everything overseas. I recently placed a LARGE order for almost $200 and it never arrived. I had to basically scream and yell and pitch a fit before they would even agree to resend the order and then the order they resent was damaged, had incorrect formatting, and half the photos were cropped in half. Yet another exasperating call to customer service went nowhere. They said I had to return the photos I had received and "wait for a refund"...yeah right! After repeated explanation that i was not willing to accept that they finally said they'd "send my case to tier 2 support"...could not transfer me, give me any contact info for tier 2, or provide me with a name. They even had the gall to give me a fake name. I will never ever use snapfish again and I am spreading the word to the internet to stop soliciting this company that clearly is only concerned about making a profit at the expense of the time and frustration and money of customers who were loyal for years.

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PEGGY PAULINO
,
Jul 14, 2008 3:00 pm EDT

WARNING: DO NOT ORDER FROM THIS COMOPANY! THIS COMPANY SHOULD BE SHUT DOWN. trY CALLING CUSTIOMER SERVICE - i HAD TO CALL THEM 4 TIMES BEFORE I GIOT SOMEBODY I COULD EVEN PARTIALLY UNDERSTAND. THEY PUT ALL KINDS OF EXTRA CHARGES ON MY CREDIT CARD & WHEN I CALLED, ALL THEY SAID "OH WELL, SORRY FOR THE INCONVENIENCE.

I AM MARRIED TO A PERSON FROM ANOTHER COUNTRY SO YOU WON'T FIND ANYBODY MORE UNDERSTANDING OF LANGUAGE SITUATIONS. BUT - THESE PEOPLE DON'T GET IT. THEY CHARGED SO MUCH THAT IT PUT ME OVER MY CREDIT LIMIT!

WE REALLY NEED TO STOP DOING BUSINESS WITH COMPANIES THAT HAVE CALL CENTERS IN OTHER COUNTRIES! IT'S NOT THE POOR WORKERS FAULT - IT'S THE GREED US COMPANIES & THIR CEO'S & OFFICERS THAT WANT TO PUT MORE IN THEIR POCKETS.

ComplaintsBoard
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12:00 am EDT

Snapfish lost pictures, poor customer service!

Snapfish sent me someone else's pictures and they were double exposed with someone else's pictures. In some pictures of these strangers that I don't know, there is my daughter infused into the background of the other pictures that don't belong to me. I sent them a letter informing them of the problem and I mailed them back the pictures. I also spoke to a rep on the phone who told me that it was a "technical error". Today, I received in the mail what I thought would be my pictures, but instead were the WRONG pictures AGAIN of the other family along with my original complaint letter to Snapfish. They taped a note on the package that read " Double Exposed: Film ran through camera twice before processing"... I am so furious! So there answer to THEIR mistake is that I DOUBLE EXPOSED MY OWN FILM BEFORE PROCESSING!? I don't even know the people in the pictures that they sent me! THEY made the mistake in the processing of my film, this is very clear and this is what they're supposed to be EXPERTS at doing?... And to handle this situation as poorly as they have, is what infuriates me. They could care less that they've lost my film. They have had no concern for my situation. This was very special film of my daughters 17th birthday and I trusted this company to handle their job professionally. They made a mistake by double exposing my film with someone else's and they're not even trying to rectify the problem. SO, there is another family out there somewhere who probably has my pictures, or double exposures like I do. Again, Snapfish could care less. They sent me back the wrong pictures with a note basically blaming me for the double exposure... CUSTOMERS BEWARE! If you have "special" film to be developed, it's not wise to trust SNAPFISH because they really don't care!

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Alesia Palme
, US
Oct 26, 2015 11:38 pm EDT

Snapfish is horrible. They have lost hundreds of my photos over the past ten years. I went to make a memory book and each album over years has photos that have been turned in to grey boxes. Snapfish has not even tried to help, just sent a flippant "sorry nothing we can do" . Their customer service, business practices, site and technology are all horrible and they have lost precious memories of my family.

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Trudi Farkas
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Aug 07, 2008 2:55 pm EDT

I don't have a big complaint. On my last order there are six pictures on which the top (mostly the head of a person) was cut off. Is there anyway you can redo the pictures. I am not sure what number of the pictures you need. I will try to send you the following to see if that is what is needed for you to redo them.
The pictures are: 100 4868
4927
4940
4947
4974
4976
Looking forward to your response.

Sincerely,
Trudi Farkas

ComplaintsBoard
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12:00 am EST

Snapfish shipping scam!

I hope no one is trying to get the Christmas photo cards from Snapfish. I started 12/10 and thought, yes thought I had plenty of time because I was going to use the 2nd day shipping. It is 12/19 and I still don't have them. After emailing the customer service, or lack of, I find out they sent them regular mail. And after I demanded my money back, I was refunded a big $4 for the difference in shipping.

I just can't seem to get "Charlie" to understand getting your Christmas cards as this late makes the total order useless. I have asked for a refund 3 times, but all I get is that they should be delivered in 5-7 days. So, maybe I should have made my message: "Thanks to Snapfish, hope you HAD a nice Christmas"?

I would have never ordered these cards had there not been a 2nd day option for shipping... I am not wondering, was that just a scam to get people to spend their money for something that will come so late you can't even use it?

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Jeanne Sparlin
Georgetown, US
Dec 12, 2023 12:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered 2 identical Snapfish books for Christmas presents. I received 2 books. One was an identical book that was exactly what I wanted. It's name is "My Favorite Caroline"

The other was a book has a title of "Tour of Spain 2023'. I didn't not order nor do I want this book.

I want an identical book named "My Favorite Caroline" sent to me.

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Mrs Patricia Perfect
Bournemouth, GB
Jul 25, 2023 9:55 pm EDT

I am still waiting for this order. Usually the prints are delivered quickly so could you look into what has happened to this order

Patricia Perfect

Ordered 9/7/2023

[protected]

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Kimatt11
, GB
Nov 12, 2018 2:16 pm EST

This i's the first time i've used snap fish and will certainly be the last... I ordered some photos but I am extremely unhappy due to half of them having my daughters head cropped off them! It's rediculous! I would like a full refund please and I certainly won't be using you again and will tell my friends and family to go elsewhere too!

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syndeelohoo
, US
Oct 22, 2018 2:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered a photo album for my husband's 60th birthday party. The photos in the album and the reprints have a yellowish tint. I printed out a photo on my copier and it wasn't yellow like what your company printed out.
I have used your company to print several other photo albums for my niece's
bridal shower and the albums came out great!

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Julie 123
, GB
Aug 20, 2018 9:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We ordered some photo of you and they have come back terrible with head missing off half car they are not like what we sent in computer they are under my mums name Celia Scott 14 moorland cresent staincross if you can look into this please as we have had some before and they were great thank you

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alhassan ibrahim
,
Jul 06, 2008 5:33 am EDT

hello i found it difficault to do shoping in snapfish especially when it come to upload photo i fount it difficault so i want to have a procedure from you

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Nicole Kelly
,
Jan 09, 2008 11:05 pm EST

Really glad I found this site. I ordered Christmas presents from snapfish that arrived way later than estimated. I printed a picture of the present for Christmas day since I didn't have the gift. I didn't even check if it was mailed in a different manner but regardless I was more than unhappy with the snapfish's shipping estimate and actual shipping time. I thought it was a fluke with Christmas time but now that I've read these compliants I am not placing any orders with snapfish until the shrekprints issue is resolved- the website says Jan 17th or later. After I order receive my free prints I want to evaluate the quality before I give them any more orders.

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jessica lane
,
Dec 19, 2007 11:36 am EST

I have had a very similar problem with my photo ornaments order...advertised as 50% off! Then they are dumfounded as to why the demand was so high, and now they can't get their act together to get people their products on time!

The Constumer Service reps are incompetent and nothing gets DONE UNLESS YOU DEMAND IT... ### - i thought that was what my $200 paid for!

Let's get the word out! Snapfish promises services they can't deliever... this company is a fraud!

Snapfish Customer Reviews Overview

Snapfish is an online photo printing service that offers a variety of personalized photo products. Customers can upload digital photos to the Snapfish platform and create custom photo books, cards, calendars, and various photo gifts such as mugs and canvas prints. The service also provides options for printing standard photo prints in multiple sizes. Snapfish aims to cater to those looking to preserve memories or create personalized items for events and gifting. Users can access Snapfish through their website and mobile app for convenient photo uploading and product creation.

Snapfish In-depth Review

In Summary: Snapfish offers a user-friendly platform with a wide range of photo products that cater to various customization needs. While pricing is competitive, the quality of prints and products is generally high, providing good value for money. The ordering process is straightforward, and customer service is accessible, though experiences may vary. Snapfish also includes special features such as photo storage and a mobile app, enhancing the overall user experience. However, the company's environmental and social responsibility efforts are not prominently detailed.

Website Usability and Design: Snapfish provides a clean and visually appealing website with intuitive navigation. The mobile responsiveness ensures a seamless experience across devices, making it convenient for users to order on the go.

Product Range and Selection: The variety of photo products available is impressive, from traditional prints to personalized gifts and home decor. Customization options are plentiful, allowing users to create unique items. Snapfish also regularly introduces new products to keep the selection fresh and exciting.

Pricing and Value for Money: Prices are competitive when compared with other online photo printing services. Snapfish frequently offers discounts and deals, which can provide significant savings. Bulk purchase options are available, offering cost-effective solutions for larger orders.

Ordering Process: The customization tools are user-friendly, making it easy to design personalized products. The checkout experience is streamlined, and payment options are secure, with standard encryption protocols in place to protect customer data.

Print Quality and Product Finishing: Snapfish generally delivers high-quality prints with accurate colors and clear images. The paper and material quality are satisfactory, contributing to the durability and longevity of their products.

Delivery and Packaging: Turnaround times are reasonable, and products are typically delivered within the estimated delivery dates. Packaging is secure, protecting items during transit. Shipping costs vary, with options available to suit different timelines and budgets.

Customer Service: Support is available through various channels, including chat, email, and phone. Customer service responsiveness can vary, but generally, Snapfish is known for being helpful and efficient in resolving issues. The returns policy is standard for the industry.

User Reviews and Testimonials: Customer satisfaction levels are generally high, with many users returning for repeat business. Common praises include the quality of the products and the ease of use of the website, while complaints may center around specific customer service experiences or shipping delays.

Special Features and Services: Snapfish offers additional services such as unlimited photo storage and sharing capabilities. The mobile app is functional and convenient for ordering on the go. Membership benefits and loyalty programs provide added value for frequent customers.

Environmental and Social Responsibility: Information on Snapfish's sustainable practices and community involvement is not prominently featured, making it difficult to assess their commitment to environmental and social responsibility.

Overall Experience: Snapfish stands out for its extensive product range, ease of use, and quality prints. It is recommended for those seeking a reliable and affordable photo printing service. While the overall experience is positive, users with specific environmental concerns may need to inquire further about the company's sustainability efforts. The final verdict is that Snapfish is a solid choice for most photo printing needs, with a rating that reflects its strengths in product quality and user experience.

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