Smith's
reviews and complaints

I drive from Bullhead city AZ to go to Smith's in Las Vegas for the limited edition Vegas golden knights patch for Marc Andre Fleury, got there by 7am to find out they were sold out but not only that I found out that they sold large amounts to people 25 to be exact when the limit was 5. This was not the only time this happened it also happened with the first 2 which I was lucky enough to get 1 which was all I needed. It is really sad I drive 1 1/2 hours to get this and find out that some of your cashiers selling large amounts which left none for the fans that wanted them and now these people have them on ebay for 40.00. What is the use of putting a limit on them if your employees don't follow your policy. I am really upset about this. Very bad customer service.

I use to get my insulin at smiths but I no longer have insurance so I can not afford it .i buy the over the counter insulin at wallmart. It's affordable. I ran out of insulin needles went to Smith because it's the only store in wendover to purchase needles and the pharmacist refused to sell them to me . He knows I am a diabetic and he remembers me from when I did get my insulin there .but said with out a prescription he couldn't . after pleading with him because I'm type 1 diabetic. But he said it would cost $50 for a box. That's 25 dollars more then regular price . I could not afford that then he offered to sell me one pack if needles for close to 8. . I looked up nevada law and this is what it says

This law will allow for Syringe Services Programs and over-the-counter sales via pharmacies to anyone who needs sterile injection equipment in Nevada. ... They also reduce the improper disposal of syringes and needlestick injuries to first responders.
Leg.State.NV.US › us › leg › HHS
FAQ: SB 410 Increasing Syringe Access & Preventing Needlestick ...
So why is it I catch so much [censored] to purchase needles at ur store with out a prescription. And get charged double. If they decide to sale me any .

I wish you a great unsuccessful attempt to stop accepting visa credit. This must be your attempt to get in bed with the greedy big banks by once again bringing hardship to the continuing shrinking middle class. I see this as a form of extortion just to increase your bottom line at the expense of the working class. This is such a shame. From this day forward I will no longer shop at any Kroger affiliate and will campaign others to do the same.
This is very very sad

Location:Smiths in Edgewoid, NM.
2B State Road 344
The cashier :
505 286_6691, Kelly
Man over his 50's

did not ring my Snapple drink after he had finished ringing up my order. As I was leaving, he asked me if this was my Snapple. I had said yes. He said with an attitude, "Well, it's not paid for, and I thought it was the next customers. I had asked if that was it and you said yes."
The tone of voice and his attitude towards made me made me feel like it was my fault. I didn't aay anything, but was very upset how he treated me. I just left without buying your merchandise.
I had been a checker in the past, and I was trained that customers are always right. I also have done reviews for businesses.
Please if possible to contact the manager at this store to train their checjers to be more polite. I never had a problem with the other staff.
Thank for listening!
Sincerely,
Grace Palazzolo

We went to the meat seafood dept, we asked an associate for help he said I don't work in the department, so I walked around the store until I found someone who could help she got on the intercom and asked for help an associate came she actually told my husband " I was trying to take a break I guess I don't get one now " we won't be coming back since we are such an inconvenience to your rude associates. It is really sad after I have stopped shopping for years at this location decided to give another chance nothing has changed same rude environment

40% of Taos residents are 60+ years old. We are finding it difficult to use your automated checkout and the poor clerk assigned to assist is overwhelmed. It takes twice as long to check out than when using a clerk. However, check-out lines are very long as people are avoiding the automated checkout. Today the machine just wouldn't cooperate and the assisting clerk said there are plans to take away checkouts with people and put in more automated. Please, don't do it! I will be shopping wherever there are real clerks if you do...

I tried to get my pneumonia shot...out. tried to get my shingles shot...went on a waiting list that will take months to get. Tried to buy gas...pump wouldn't scan my rewards card for my discount so I left without getting gas.

Horrible customer service. Badly trained employees who do nothing but repeatedly complain that they have to listen to extremely angry shoppers who don't appreciate being treated like garbage.

Today I bought 5 items. Cashier did not want to give me all of my groceries even after I paid for them. He spent the entire time ringing up my 5 items non-stop complaining bitterly how all he had to do at his job is listen to everyone [censored]. Yes he used that word.

Furthermore he refused to listen to me when I kept telling him I needed help because I had a vision issue and I was very disabled. He refused to assist me as I repeatedly requested.

Please never shop at dessert crossing smiths. Thank you.

2nd REQUEST Once again you used my June points and left 900 May points to be expired. I'm requesting these points be made accessible for June or July.
I've already spent almost an hour trying to get customer service on the phone. I'm going to copy and paste this to be sent to corporate beings this seems to be a common practice to beat loyal shoppers out of their fuel points.

Ron Peterson
339 Tin St Apt 421
Henderson, Nv 89015
[protected]

There is serious issues with this woman working in the bakery he's a criminal background extras from California shouldn't be allowed to wear work around children or the public
She's a form with several retail theft auto theft and burgluers of stores
She moved in with several warrants for her arrest I want to be in Dallas to do backlash I feel with her in an environment such as assess to people personal information is in appropriate for smiths

Date of incident: May 9, 2019

Background - I am a long time resident of Bountiful, UT (nearly 50 years) and also a long time customer of Smith's in Bountiful. My address is 1056 Millcrest Circle in Bountiful. I am a Patent Agent and PhD Biophysicist, still active, though 86 years old. My phone number, for client reference, is [protected].

A few months ago I had a severe case of Shingles and was advised to get a Shingles shot. Learned Smith's Pharmacy in Bountiful gave Shingles shots and inquired. Learned the shots were in short supply and there was a waiting period. Received a call that shots were available and made appointment for the date of incident.

Side issue: Always used VISA credit cards (I have two and only desire two, it seems inappropriate to have to carry a card for just one store, so did not get a debit card.
Therefore, I knew I would have to use an alternative payment method. Took my check book with me. It is a Merrill Lynch Cash Management Account which I use for all my business dealings, amounting to tens of thousands of dollars each year and with my lifetime's savings as back up.

By the way, I have recently been shopping at Walmart, though not as convenient and not as desirable from historical experience. It seems strange to me that valued customers should be penalized for what seems to be a vendetta against VISA. A simple processing fee would have been just as effective and would have allowed my continued shopping at Smith's. I would gladly pay such a fee to be able to continue shopping at Smith's. Savings, which are always pointed out by cashiers at the check stand, should easily cover fee costs.

The incident: I, and my wife Donna, went into Smith's Pharmacy in Bountiful at about 11:00 AM. As usual, all Bountiful employees were courteous and helpful. The Pharmacist who would have given the shots indicated the shots were expensive (in the range of $300 for both shots) and would require a booster later (if shots were available timely). I agreed to the terms and the incident proceeded. Per Smith procedures, payment was required before the shots could be given. I decided to also pick up other meds at the same time, so the amount of the payment was over $500.00, for which a check was written and given the cashier. As commonly done, the check was put through a reader and thence to your check security system. The check could not be processed. I was permitted to listen to a recorded message from a phone security system response which advised that "another form of payment should be used." Due to the fact that I have only two active and valid VISA cards and did not carry that level of cash, no other mode was available. So, I elected, with due frustration, to leave without taking the shots (because they would not be given without payment) and tried to write another check for the meds (in the range of $200.00). That check was similarly not accepted. This left me without meds and, far more importantly without a Shingles shot, after waiting months. I did ask if a credit card would have been acceptable, would the process have continued without incident. I was assure such would be the case.

Frustrated, I left the store very disturbed. I talked with an Assistant Manager on the way out who indicated that the check security system was grocery based and very large check amounts (from a grocery checkout point of view) were treated suspiciously. He indicated the same experience on one of his checks.

I called and registered a verbal complaint on the date of the incident, but feel that this incident is serious enough from y point of view to afford a more formal submission. As additional information, the call was well received and I was instructed that I would be transferred to a "Financial" line. However, the transfer was to a menu which did not make sense or a connection.

I am now faced with finding a new source for a Shingles shot which is most concerning due to delays in getting one before Shingles strikes again. I am also having my med prescriptions transferred to Costco (something I did not want to do).

I want to emphasize that, through all of this, there was absolutely no distasteful of otherwise cause for anger due to employee contact. Everyone was polite and friendly. Even the clerk who tried (VERY, VERY HARD) to cash the check was apologetic, but even so, the transaction failed.

Repeating, this is a second submission of this complaint. The first being by phone on the date of the incident. I am submitting this again to provide more formal data and because I have heard nothing back from the call. Also repeating, I believe stopping taking VISA cards is a huge mistake. A processing fee would be just as effective in the fight against credit card costs and would keep those like myself as customers. By the way, I did note that the VISA issue did not include all VISA cards, as one medically oriented card was advertised as acceptable by a poster at the pharmacy.

Respectfully submitted,

Gale H. Thorne, PhD, P.A.
1056 Millcrest Circle
Bountiful, UT 84010
Phone: [protected]
email: [protected]@aol.com

I purchased a Pre Paid Gift Card at the Smiths Store located at 10616 S. Eastern Ave, Henderson NV 89052 at 08:23 am on 03/29/19 (Entry ID: [protected]).
The value of the Gift Card that I purchased was $250 ($255.95 after the cost of the Pre Paid Card).

I registered the card online within an hour of purchasing the card at (www.prepaidgiftbalance.com).
1. I tried to use the card for the first time on Monday, April 1st at approximately 8:20 am, but it was declined.
2. I tried to use it again on Monday afternoon, but again it was declined.
3. I then tried to use it at the Smiths on Green Valley Parkway and the I215 on Monday... but of course again, it was declined
4. I tried to transfer the money into my Paypal account, needless to say... declined.

Frustrated with how I had managed to turn perfectly good cash, into a worthless plastic card, I went into the Smiths store on Eastern, where I had purchased the card to ask customer service to refund my money... there I was told they couldn't do anything and I had to speak to Prepaidgiftbalance.com

On Monday evening (April 1st, 2019) I spoke to Prepaidgiftbalance.com and was told that there had been some hold on the account, but that they would release the hold and I would be able to use the card after 24hour's.

The following morning, (Tuesday, April 2nd) I made a purchase on Amazon.com in the amount of $236.11, which appeared to have worked. Today (Thursday, April 4th) I went onto Amazon to check the shipping status of my order, only to find out that the payment was declined.

I then logged onto my Prepaidgiftbalance.com account where I discovered that a charge of $200 was listed as having been made on the card at a Walmart in Loma Linda, California on March 31st.

Needless to say, I didn't authorize anyone to use the card in California, Neither did I personally use the card in California (I live in Henderson, NV). Somehow, someone has managed to get the card information and use it in a different State from where I live. That means that when I registered the card online at www.prepaidgiftbalance.com, someone managed to get my information and potentially my identity.

The card has never left my person, it hasn't been outside my wallet other than when I have tried to use it and yet someone in California managed to access the card...

In my opinion, what that means is that either Smiths is compromised, or the prepaidgiftballance.com website is compromised. Either way, Smiths customers purchasing prepaid gift cards are potentially being placed at risk! Which in turn begs the question why is Smiths willing to offer 4X fuel points for the purchase of gift cards which can only net a couple of dollars at the most, but is unwilling to allow Visa payments at checkout... "something doesn't add up"!

As things stand right now (I have spent 3 hours on the phone today)... the Pre Paid Gift Card people say that Smiths should have refunded me the money when I first went to Smith Customer Service saying that the card wasn't working as it was within 30 days of purchase... Smiths, in turn, say that they can't do anything because all sales are final when it comes to gift cards. The three hours that I have spent on the phone being shuffled between different departments has pained a picture of incompetence on a colossal scale (I was transferred between 9 different people), only to be told that there is nothing that anyone a Smiths can do... "way to stand behind the products you sell"!

I find it disgusting that our money is being held up (possibly for 3 months according to the Pre Paid Fraud Department). Smiths sells those cards, markets those cards and when a problem like this occurs, leaves the customer holding the bag!

The last person that I spoke to today, on the Smiths side of the shuffle said "It's hit and miss with those cards". Perhaps that's the advertising slogan you should use in place of making the claim to consistent and fair low prices... I know its the one I'll be quoting in the online reviews and complaints I'll be making!

I went to Smith's grocery store on coal SE Albuquerque to send money Western Union. The employee name is Alka a Smith's employee told me I couldn't send money to my cousin because the lady before me sent money to that State already and she can't send to the same state twice . That it's a Western Union rule so I called Western Union and that was false statement so then she said it was a Smith's rule so I asked to speak to manager who is a new manager he wasn't sure but he said that doesn't sound but nothing was done so I guess this lady gets away with making the rules I send money often and I never heard of such thing.

Yesterday afternoon I called and ordered a 1/2 sheet of brownies with Oreo frosting cut and ready to serve. The person I talked to was not trained very will and could not answer my questions and had to keep putting me on hold. At the end of our conversation I had order the 1/2 which I was told had 60 brownies and it would be $25 scored but $30 if I wanted them cut.
I felt uneasy about the order all night so I had my daughter (who is 34) call this morning to check on it as I need them for a work party at 3pm today 3/8
She called and the person that answered the phone was rude about the order. She said she was going to call when she got around to it because they don't do 1/2 sheets of brownies so we weren't going to get them. She asked if we could get the 8x8 that would add up to the 60 that I need for the same price and she said no they are $3.99 and basically blamed the whole thing on my daughter how didn't have anything to do with it. My daughter asked her to please treat her descent as she was trying to fix the problem but your employee just kept treating her disrespectful.
I have used this store since it opened and have purchased Deli items and bakery items for company get togethers for years. Also done my personal shopping there. But that all ends today. This employee needs to be reprimanded for disrespecting customers that were not being rude in anyway shape or form. She was in the wrong and it needs to be address immediately! NO MORE PAYSON SMITHS FOR THIS FAMILY it may not make a difference in your bottom line but word of mouth does get around good and BAD!

My daughter did however call the Smith's Marketplace in Springville told them what had happened at the Payson Store and they are taking care of us.
They have respectful people working at that store thank heaven! Kudo's to Springville Market place!

Store is listed as 24 hour open. For at least 6 months many customers go there and the doors are locked at midnight. Tonight I was rudely told 3 timed the store was closing in 5 minutes. He obviously didn't want me in the store. I ran for milk and checked out before others who were still checking out. When leaving, I apologized again to the manager? Stating the wrong info on the internet. He abruptly said "Google takes forever to update information" Not his problem attitude. It's not my problem either because I will never stop there again. Very unhelpful people at the service desk. I've worked in retail over 40 years and would never ever treat a customer like this. Yes, it was end of shift so that justifies horrible behavior? Someone needs to fix the hours online for this store. I drove 30 minutes to get to the 24 hour store. You have lost dozens of customers along with their cash that pays these immature rude unbearable representatives for Smiths. This is business as usual at this place and if these were my employees, I would can their butts so fast they wouldn't know what hit them. I'm sick of your company representatives that think this is acceptable behavior. Take a look at how Dan's food stores treat staff and customers. Quite well. Your bottom line reflects how your customers get treated. I'm shocked in the difference of Kroger in KY compared to this mess.