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www.smithsfoodanddrug.com
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1.2 189 Reviews
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Smith's complaints 189

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R
8:24 pm EST
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I had a horrible experience with one of the managers at smiths on Pacheco street in Santa Fe nm. The manager was a smart [censored]. Over heard her talking to an other employee she was mocking him when he talked and when he walked away she called him a " pendejo" what kind of manager is that no respect for the employees when she's a manager or not. So I protected...

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10:46 am EST
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This is a complaint about a deli worker at Smith's on Constitution and Carlisle NE in Albuquerque, NM. I went to the deli to buy lunch meat and cheese on 12/27 around 5:30 pm. The worker whose name is Simone (someone I didn't recognize as I shop there all the time). She was wearing one glove on her left hand and nothing on her right hand. She handled the...

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K
2:40 pm EST
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12/22/2021 Signs on shelves said digital coupon pricing was available for 18-count Simple Truth eggs and for Peet's coffee. At self check- out, I was told the help "are not supposed" to take off the $1 per item, but customer service could. Great- I love to go stand in another line. I went to Customer Service and was told they could not take off the digital...

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H
3:17 pm EST
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Smith's Cart retriever

I recently visited the smith's at 9th south & 8th W., date; 12/15/21. The person retrieving the shopping cart decided to help me with a couple of carts stuck together., And when I didn't get the carts apart. He decided to express himself with attitude of my lack of strength. It made me feel like, walking out and not shopping there again. Also, when I said Hi, he just ignored me... Rude customer service.
P>S - When he look me and saw my disapproval, he decided to apologize.

Desired outcome: Why don't hire people for retail, with better customer service skills.

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A
12:50 pm EST
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the orem utah smiths pharmacy continues to disregard encouragements to wear masks. I have stopped going to this location because I dont feel safe being around a staff that is working with sick people all day. This is a continued incident that I have seen for the past few months. I would like to feel safe to go to a pharmacy that I have used for a long time and at least have the staff there wear a mask.

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D
2:40 pm EST

Smith's Everything

Smiths, los Alamos.

I ran into an employee who said they'd been working 12 hours without a break. Being told they'd get fired if they sat down or took a LEGALLY MANDATED LUNCH.

Your click list team couldn't work the printer so I didn't get a receipt.

The line for the check out extended to the BACK OF THE STORE.

Figure it out. I tried to call every department to get a hold of someone and every phone rang for longer than 5 minutes each with no pick up from anyone. Literally every single phone line. Completely garbage customer service. How terrible is your pay that you can't keep a full staff of employees?

This is one of the only grocery stores in town and people are spending hours in line. And you have over worked e.ployees who are being treated illegally. If you want to pay me $150k a year and will give me unlimited budget to hire employees I'll fix your problems. Every single one. It'll only take me 4 months too. Seriously.

Otherwise. Figure it out. Completely unacceptable from a chain institution.

Desired outcome: Fix your problems.

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V
3:31 am EST

Smith's Menace costumer

Russell Yurcic he lives near a Smith! s in Albuquerque, NM more precise at Wyoming and Paseo del Norte store. He is the kind of person that can sweet talk any body. Divorced about 6 years ago has the bad habit of pay prostitutes and buy them heroin or other drugs. He met Stacy Marie Campbell on a dating site meting multiples times. I divorced Stacy or her and David Willian Martinez made a plan so Stacy would serve him in a prostitution ring. Suspect of a Dirty trick I ask Manager Berry if was as something going on at Stacy work because she was actin strange at home. Mr. Berry Berry reply saying no every thing was normal. At second day I went to pick up my wife outside of store she put a restraining order on me. Now Bill and Stacy have the green light to plan a Nasty divorce. This is pass, but now she refuse to talk to me and she move to that Store after Mr. Berry. Stacy was Avery lovable person and the best wife a man could ask. I love her to this day. Going forward 4 years Stacy became a girl of night or a working girl not to say a [censored] and a prostitute. She come to my residence with is a Rv park at central almost every night after take care of our granddaughter that I never met or was invited to herWedding. I took them in she was 3 years old. Stacy goes around and is known by every single man here. Russell Yurcic comes here sell her, control who gonna have sec with her and both are selling drugs. She does Meth, drink at stone face every afternoon and do opiates and smokes heroin all presented by this man Russell. He is a dark man brute in his apperance remanding a Cave man but very sweet in his talking; of course. She needs an adjustment an some to help her since she has no family, therefore advise for a pimp you can understand. I'm the only person that really loves her and nothing I can do. T he eyes gonna use get untill dhh he e becomes trash to them. I was banned from the stone in RR for going to pick up my wife With the best intentions for my family. Russell is a menace and to ugly for is clear there is something else going on. A drug test supervised is imperative to caught a life. Russell need to be banned from that store until she comes to her senses. Thank you for let me write. Victor Silva Neto. PS: I have 200 audio filed from Russell and Stacy most him abusing of her beatiful personality with all the above.

Desired outcome: Banned this bad influence man from store and drug text Stacy and give her a adjustment.

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U
9:50 am EST

Smith's Complaining about a boss

I've been working at Smiths for a little over a month now. I'm really upset and embarrassed how much one boss acts towards me. My IPM's are over 21 and when it gets busy she takes my place. I'm embarrassed because she does this all the time and in front of customers. She can go on her own register instead of telling me she needs to get the line down. I can get the lines down. No problem. Please can you do something about my boss. We have other bosses but she's the only female boss for the front end.

Thank you

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4:54 pm EDT
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Smith's No wipes or sanitizing spray and towels at door

My nearest Smith's store at Golf Course and Paseo in Abuquerque, NM has stopped having any kind of sanitizing for their their carts, even though carts have been proven to carry more germs than any other thing that I need to use. for the past three weeks they have been out. So I will no longer be doing any shopping there.I'll go to Albertsons or WalMart

Desired outcome: Get some sanitizer

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C
6:37 pm EDT
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The Farmington smith's pharmacy is a joke I go there every two weeks and I'm treated like I am scum because I pick up Percocet. It is discriminatory and I'm sure that it's on film to show how I am singled out and treated like I'm doing something wrong. The manager that worked here a few years ago was fantastic! The guy that took his place is an [censored]. He'...

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11:55 am EDT
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Smith's Managers at store number at Smith's food and drug at southern highlands in Las Vegas nv

Hi. I'm going to make this short. I was hired as a cashier for Smiths. I don't mind bagging once in a while or for extra hours. The front end bosses accused me of not taking a 185 dollar grocery amount from a customer. Now they don't put me on a register, which I'm very disappointed. I wasn't the only person checking on that register and they yet have talked to me about it in the office. Instead the managers told me about the incident in front of customers, checkers and courtesy clerk. They don't have any proof of me ringing the customer up. I would never ever not ring anyone up or not take their money. I don't want to be accused of stealing from your company. I love working for Smiths. It's a privilege. Now the front end managers (one manager was on vacation) have other cashiers watching me and courtesy clerks watch me too to make sure I'm collecting the money from the customers. I am very distraught about this and don't know why I wasn't told this incident in the office not on the floor. I ring up everyone customer that comes to my register. I want to know why I'm being punished for something I know I didn't do. Sorry I tried to make this shorter. Thank you for reading this complaint. I don't want to lose my job. I'm very happy here. I don't steal and I do my job as a cashier very well. Thanks again.

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9:21 pm EDT
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Smith's Produce

I do a lot of shopping at smiths all over the salt lake valley for insta cart. Just about every time I get produce for a customer I have to search and search for the freshest products, and some times I can't even find a fresh product of the item I am looking for. The strawberries are awful I constantly see containers of strawberries that have mold growing on the strawberries ewe just gross. I have found bags of mandarin oranges that have moldy oranges in them. Even at some stores I see flies yes flies flying around the produce items. Come on you guys advertise and say you have the freshest produce and you really don't. So quit advertising it till you can actually prove it.

Desired outcome: Would like to actually see your stores prove they have fresh produce before continuing to advertise it.

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11:40 pm EDT

Smith's Commercials

Smiths cartoon commercials are the worst commercials ever! They make me never want to shop at smiths. Seriously I started just muting them but now I have to leave the room they make me so angry! They suck, I suppose if your primary target is children instead of adults with paychecks then by all means keep dumping your money into these cartoon toilets. Nope! Can't stomach them anymore. Please stop making these cartoon commercials!

Desired outcome: No more crappy cartoon commercials

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D
4:22 pm EDT
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Today I had the displeasure of dealing with your rude immature employees. The one pictured is just one of two individuals who talked back to me and can't even follow their own store rules. I asked why over half of the self check out was closed. The girl not pictured a tubby Mexican girl shouted at me that it's because people steal. I informed her that...

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L
1:30 am EDT

Smith's Commercial

Just wanting to say u say ur food and vegetables are the freshest in ur commercial but u Contradict your store with the Commercial with the old man doing a kart will and then he catches the food with his hands that he just used to touch the ground so u really should not show that Commercial if u saying ur the freshest cuz touching the ground then touching the Vegetables is so far from freah my name is LAURA TAUILIILI EMAIL ADDRESS IS [protected]@gmail.com

Desired outcome: I want u guys to let me know if I am right or not and if so stop that Commercial

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12:04 pm EDT
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A Smiths grocery store in Henderson Nevada [cross Sunset Road & Mountain Vista] allowed a black minority to wonder around the store without a mask after the government imposed an emergency mask requirement mandate. That black minority was attempting to murder people with the Delta Covid19 Variant. But, employees didn't do anything to stop that black minority from killing people with plague.

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A
11:36 am EDT
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I am currently an employee, One of the department leads BRANDY (she runs the deli) has made it very well known that she thinks covid is a hoax and doesn't want and has not gotten the vaccine. Anytime our store managers are in she puts on a mask as soon As they leave it comes off. This person has been exposed to covid before by her daughter whom she live...

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G
1:44 pm EDT
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The assistant produce manager ignores me Everytime when his friend denis is there visiting. who isn't a smiths employee is always chatting about random stuff. This isn't professional to have friends come while your working and allowing this so called customer to chat in back room, I know for a fact he isn't a co-worker. this guy don't shop just talks for an...

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M
7:00 pm EDT
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Store 85 manager Jimmy is always on heavy weed Everyday not perfecinal! Doesn't get [censored] done correctly screws up orders and schedule is bad... Does his assistant wrong and leaves him hanging and not in the loop. This is an issue the store needs to do drug test again.

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2:01 pm EST
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Smith's store at 2255 Las Vegas Blvd north, shelves for merchandise either empty or only one or two items on shelf. Especially in the frozen food, bread and meat sections. Normally stocked items are depleted on a regular basis. Customer service is terrible if you can find someone to help. Manager almost never available to talk to about issues. Seldom enough...

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About Smith's

Smith's Food and Drug offers a variety of grocery items, including fresh produce, meat, and pantry staples. They also provide pharmacy services, household goods, and some locations have fuel centers. Customers can shop in-store or online with options for delivery or curbside pickup.

Smith's Customer Reviews Overview

Smith's Food and Drug is a supermarket chain offering a wide range of grocery items, including fresh produce, meat and seafood, bakery goods, and pantry staples. They also provide pharmacy services, with prescription refills and health consultations. Customers can take advantage of their online shopping platform for pickup or delivery options. Smith's emphasizes convenience with additional services such as a deli counter, floral department, and some locations include fuel centers.
How to file a complaint about Smith's?

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Overview of Smith's complaint handling

Smith's reviews first appeared on Complaints Board on Feb 2, 2007. The latest review Poor management of the Montgomery & Louisiana NE Albuquerque was posted on Apr 3, 2024. The latest complaint pharmacy service was resolved on Dec 09, 2017. Smith's has an average consumer rating of 1 stars from 189 reviews. Smith's has resolved 7 complaints.
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  1. Smith's contacts

  2. Smith's phone numbers
    +1 (800) 576-4377
    +1 (800) 576-4377
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    Customer Service
    +1 (855) 489-2502
    +1 (855) 489-2502
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    My Prescriptions
    +1 (866) 520-0356
    +1 (866) 520-0356
    Click up if you have successfully reached Smith's by calling +1 (866) 520-0356 phone number 0 0 users reported that they have successfully reached Smith's by calling +1 (866) 520-0356 phone number Click up if you have UNsuccessfully reached Smith's by calling +1 (866) 520-0356 phone number 0 0 users reported that they have UNsuccessfully reached Smith's by calling +1 (866) 520-0356 phone number
    Floral
    +1 (866) 594-3644
    +1 (866) 594-3644
    Click up if you have successfully reached Smith's by calling +1 (866) 594-3644 phone number 0 0 users reported that they have successfully reached Smith's by calling +1 (866) 594-3644 phone number Click up if you have UNsuccessfully reached Smith's by calling +1 (866) 594-3644 phone number 0 0 users reported that they have UNsuccessfully reached Smith's by calling +1 (866) 594-3644 phone number
    i-wireless
    +1 (866) 265-8419
    +1 (866) 265-8419
    Click up if you have successfully reached Smith's by calling +1 (866) 265-8419 phone number 0 0 users reported that they have successfully reached Smith's by calling +1 (866) 265-8419 phone number Click up if you have UNsuccessfully reached Smith's by calling +1 (866) 265-8419 phone number 0 0 users reported that they have UNsuccessfully reached Smith's by calling +1 (866) 265-8419 phone number
    Prepaid Debit Cards
    +1 (877) 300-7797
    +1 (877) 300-7797
    Click up if you have successfully reached Smith's by calling +1 (877) 300-7797 phone number 0 0 users reported that they have successfully reached Smith's by calling +1 (877) 300-7797 phone number Click up if you have UNsuccessfully reached Smith's by calling +1 (877) 300-7797 phone number 0 0 users reported that they have UNsuccessfully reached Smith's by calling +1 (877) 300-7797 phone number
    Rewards Debit Cards
    +1 (800) 928-2274
    +1 (800) 928-2274
    Click up if you have successfully reached Smith's by calling +1 (800) 928-2274 phone number 0 0 users reported that they have successfully reached Smith's by calling +1 (800) 928-2274 phone number Click up if you have UNsuccessfully reached Smith's by calling +1 (800) 928-2274 phone number 0 0 users reported that they have UNsuccessfully reached Smith's by calling +1 (800) 928-2274 phone number
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  3. Smith's emails
  4. Smith's headquarters
    1550 S Redwood Rd, Salt Lake City, Utah, 84104, United States
  5. Smith's social media
Smith's Category
Smith's is related to the Grocery Stores and Market category.

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