The complaint has been investigated and
resolved to the customer's satisfactionResolved Smith & Wesson — Scam
resolved to the customer's satisfaction
The rebate offer I submitted for purchasing a M&P handgun included $50 cash and (2) extra gun magazines. My request was submitted March 2008. The $50 was received in mid May with no explanation of the (2) magazines. Upon receiving the $50 rebate, I contacted S&W (mid May) and received a response from Kate Fredette stating the magazines are on backorder and it would be 3-4 more weeks. I was also given a order number that must mean something on their end.
In early July, I responded to Ms. Fredette original e-mail inquiring to the status of the magazines and I was told that they did receive some magazines, but they were sent out on priority orders and were now out of stock again. I was asked to wait another 3-4 weeks.
The rebate offer I submitted clearly stated two things. $50 cash & (2) magazines. It is my interpretation that Smith & Wesson or their rebate center cannot keep up with the demand. This does not give me much confidence in their promotional offers and I doubt if I will purchase another Smith & Wesson product.