The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Smile Brite/Pearly Whitefraud and misrepresentation

Fine print is misleading.
Never received the Pearly White.
Didn't realize what was happening until all of these huge charges showed up on my credit card. I disputed charges and initially I was credited with them all. But the credit card company is now reversing the reversal saying that their are loop holes in the fine print.
I finally canceled on line. I was not able to get hold of them by phone. Their message said that if you are questioning charges or want refunds go online. That says something. It also said to try back because of very high call volume.
There is no "contact us" or address or phone numbers other than the message one on their website.
The credit card company said they have a large number of dealing with this company. It's all one company with different names and addresses, apparently.
I actually tried it for a few days and one of my fillings fell out!
Have these people been rep0rted to BBB or Atty General's Office?
Or the web browser? Seems like they ought to have some responsibility in sponsoring bogus companies.

Responses

  • He
    helplog Nov 06, 2009

    For SmileBrite... You can return product for a refund. You need to call customer service for details. If you do want to return for a refund, do not wait until it is too late to return. Call customer service at [protected].

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.