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1.8 318 Reviews

SmartStyle Complaints Summary

62 Resolved
245 Unresolved
Our verdict: When using services from SmartStyle with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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SmartStyle reviews & complaints 318

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D
7:09 pm EDT

SmartStyle unethical pricing

When the sign says "Basic Haircuts" $14.95 and you are charged $17.95 you are being defrauded. I brought this to the attention of the stylist and she was unwilling to remove the stolen $3.00. Then, when you contact the company they send you a tired form letter with no offer of remuneration. TERRIBLE customer service. My advice is to avoid this company at all costs. There are too many honorable salons to chose from.

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F
12:17 pm EDT
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SmartStyle haircut

At first an Appointment was Set with Management and I was late which was fine because I had nothing but Time that Day. I have Split ends and I know that. Still until this Day I do. I went to get Service a Week ago from this Complaint and wasn't in the Chair for 5 minutes. I paid and gave a Tip. I will never Trust them again; I specifically thought the Service was going to be better; especially from Management doing my Hair.

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D
9:53 am EDT

SmartStyle few highlights thru the top of my hair

On Friday June 1, 2019 I went in to smart styles salon in Salina Kansas at a little after 6 p.m. to just get a few highlights through the top of my hair to get me through until I could get in with my normal stylist. My hair is not shoulder length I had a graduated Bob. I'd already had grown out blonde highlights and then my natural brown red undertones Blended in. I'm not a professional by any means but I have had my hair professionally done for many years and never in my life have I ever had an experience like this. The lady that gave me was nice she seemed like she knew what she was doing and I just told her I wanted it Blended in through the top until I could get in with my stylist. I said do your thing I trust you but that's all I wanted. After two and a half hours later, half business hours mind you that she had to get permission from her boss and over a hundred pieces of tinfoil that I was not expecting but she said that was needed she pulled the towel off my hair and I was in complete horror I had black in my hair and the top of my hair was complete blond Orange! She had over-processed my hair to the point that she had started to try to blow dry it and my hair started falling out as soon as the brush hit my hair and I pushed it away and told her to stop. After that I told her to do no more to just trim the very ends because my hair was dead and I didn't want my hair chopped off anymore because it was already short enough knowing that I was upset and very very unsatisfied she told me I could come back in the next day and the only thing she could offer me was a toner free of charge but still charged me over $107. After that I have spent over $340 on my hair not including the $107 that I spent there. I'm still waiting in the mail for my refund from Smart Styles and that's the only thing that they can offer me after destroying my hair and after all the treatments that I've have to go through I sent them pictures showed them receipts of everything that they've had to do to my hair from the salon that is privately owned. And that is the best that they can do for me after they destroyed my hair. I will never again recommend smart styles for anything ever again I would pop in and out for a quick eyebrow wax or to get my son's haircut or to buy hair products there when I was in Walmart but I never again will do that ever again will I support smart styles again!

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A
4:01 pm EDT

SmartStyle horrible management

4001 SE Federal Hwy, Stuart, FL 34997
(772) 283-7233
This location is Not staffed with professional, trained stylists, The manager Debbie at this location was very unprofessional, She refused to call another hair stylus while the business card being In clear view (present Manager) debbie pacifically told me I am not calling Anyone I am busy with a client, She refuse myself as a client and great customer to use Store phone To contact another hairstylist that was not present, I witness the store phone ring and she did not answer the phone. All Hair stylists should be at the same standards, cut, color, braid and professional . Selfishness and lack of diversity will cause you're hair to fall out at this location Warm regards to the owner and all board members!

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Update by Antonio m
Jun 12, 2019 4:48 pm EDT

Second attempt at 4001 SE Federal Hwy, Stuart, FL 34997
[protected]
I was able to get my hair done by A young lady by the name of Chrissy She was very approachable and friendly her work Area was clean In organized and everything look to appear sanitize I explained to her what I wanted to get done and she answered all my questions While I was in the chair getting my hair done two other customers ask her questions and she answered them politely And offered them products from the store, She was very patient with my texture of hair And left me feeling confident in myself, Great attitude great drive, Great communication skills, this particular Hair dresser is one of a kind 10 star

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B
6:52 am EDT
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SmartStyle the people who cut hair in walmart starke florida

I went to get my hair cut along with my fiancee last week after i called for 30 min constantly and no answer so i called walmart to see if they were open and i was told they close at 7pm so we went straight up there and to my surprise the guy was primping himself and when ask for hair cuts he said he could only cut my fiancee's hair so we left after he got finished. We went back up there yesterday so i could get my hair cut and there was 3 people in there cutting hair but the guy was having his hair dyed or something by one of the girls and the other girl that has red hair was with a customer. So the redhead told me they couldn't cut my hair cause the woman was doing the guys hair and they didn't know how to cut my hair and the redhead said she was busy and they told me to go somewhere else.it was only 5pm .

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J
11:20 am EDT

SmartStyle store not open

The Smart Style Salon in Big Spring Texas (inside Walmart) has hours posted. Sunday store hours state that they open at 10 am. A line of people were queued up awaiting service before 10am. We waited and waited. Even after the 10am opening time, no one was there to open the store. There was no activity by 10:15 for anyone to even open the store. It was dark and the gate was closed. Potential customers began leaving the line at 10:15. I waited until 10:30 for someone to open the store. No one came; there was no signs of life in the store. Big Spring does not have a huge variety of places to receive a haircut. This is a gross mismanagement of customers' time and the store's ability to make money.

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B
7:41 am EDT

SmartStyle no service for someone who is disabled in a wheelchair!

We went to smartstyle hair salon located in our local walmart. 9451 fm 1960 bypass in humble tx 77338.
My friend Jose Peralez in disabled in a wheelchair and has always gotten his haircut in his wheelchair since the chairs are not bolted to the ground he cannot transfer to these types of chairs!
On April 25th 10am as soon as smartstyle opened he was waiting and the only person there. He let them know he needed a haircut. He has had his haircut here before and never had a problem with them doing it in his wheelchair. There was only one stylist there at 10am and she told him she would not do his hair unless he transferred to the stylist chair because she didn't want to bend over to cut his hair in his wheel chair. We are shocked at the lack of service this employee showed my friend. This location is not handicapped friendly. [protected]@gmail.com

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J
3:38 pm EDT

SmartStyle visit today

I have been going to the location in brooksville for years but today will be my last visit. around 11:45am today i went to check in was greeted and asked for my phone number. I said I thinks its XXX-XXX-XXXX when the cashier rudely said its funny you say you think thats it. I thought it was rude but we changed it in the system fine. Then she commented wait-werent you just here? Yeah you were here a few wekks ago-do you always get your hair cut every 2 weeks? in front of a group of people. I said i dont believe so I usually come about once a month. I am not sure when the last time i was there and dont embarass me in front of other customers its nobody's business so I just respectfully walked back in to Walmart and will never visit that place again. Low Class Establishment

thanks

Jonathan Mancuso
[protected]

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A
9:45 pm EDT

SmartStyle hair color

I went in this afternoon (3/23/19). I was told to come back in an hour and the manager would be able to color my hair. I showed her a picture and gave a full description of what I wanted and DID NOT want. She sounded like she understood and said she would take care of me. Came back an hour later and the manager put me in her chair and we discussed it again. Fast forward an hour and a half later, it was absolutely NOTHING like we discussed and I had burns on my scalp! I paid $150 for this color and it is absolutely horrible. She was more concerned with getting off of work instead of listening to me I guess. I'm so upset and completely dissatisfied that I spent 2 and a half hours, mind you i am 32 weeks pregnant, having my hair destroyed. $150 that could've been saved for something else!

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L
9:59 pm EDT
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SmartStyle haircut, color and bleach

I quit my job the day before I went to the St. Cloud Walmart hair salon. I wanted some highlights and a fresh cut for my orientation of my new job the next day. I was willing to pay full price. I showed seven pictures to the stylist and she told me she could Definitely do one of the pictures. She covered my head foils for bleaching the highlights, and after she washed it I didn't have high expectations but I expected to look somewhat decent. When she remove the foils I had about five different colors in my hair. My roots did not match the rest of my hair. My hair was fried. She tried to comb my hair and was hiding the brush from me so I would not see the strips of hair falling out. My hair was like gum. I sat in the chair for over five minutes looking at my hair and trying to run my fingers through it. It was still wet. I turn over and see she's been waiting at the register waiting for me to head over there. She did not take a mirror and show me the back of my head nor did she even ask me if I liked it. She took my kindness for stupidity and rushed me to get my things together while other stylists were staring at my hair. They knew I was sad. She told me it's $125, and she said gave me a $2.60 discount. She told me I would not have to pay for the length, but that was wrong it was still on the receipt: $18. I left and I hated it. I did not look in a mirror for the next 3 hours. When it somewhat dried, my hair looked even worse than when I walked in. I immediately called corporate because I have never been to a salon before, he said he would give me a refund of only $84, and I have yet to see it on my credit card account. Please tell me there is something somebody can do! My hair is damaged and beyond repair. I can't believe they still wanted me to pay. I cried and vented all day to my family and my new managers. I posted some pictures so you can see how terrible it is. There's no way on earth that this work is worth $125. Never going back/extremely upset.

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B
3:12 pm EST
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SmartStyle horrible haircut

Valerie is a middle aged smoker who wears glasses. She did not heed my simple instructions. In fact, she cut it too small under Neath near my bottom of my skull near neck to start. - she stayed it was to start a pattern l.
The so called pattern should just have stated at the Neck!
If one didn't know current styles or lacks skill. They need to take instruction and listen then comprehend. OR not cut of more than you can replace. I was dissatisfied and know my self image is lower since I paid some one to cut likemy hair of like some Barbie doll in kids hands..
Everyone has bad days but she was not knowledge and did not ask questions or cut little at time and discuss with me..
I wish I was in competent hands with here. How can a hair dresser have a licence and be outdated or incompetent in ones skill.

My hair was cut chin length and finally I had to ask Valerie not to cut anymore onmy hair.. you are cutting it to short. I should have been in a long Bob undercut half inch at nape of neck no shorter.
Can we fix this? No glue puts back on hair and now I'm going to California on vacation with hats.. y we ah..
Shawna Beasley
[protected]@outlook.com
[protected] cell phone no sales call.

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S
1:59 pm EST

SmartStyle employees/ unprofessional and rude

My name is Stacy Mullican. I had an appointment with your stylist Justin today at 1pm (2/3/19). I showed up a couple minutes before one and another stylist Amanda was at the register. I told her I had an appointment with Justin at 1pm. He had someone in his chair and she said ok it'll be just a minute. I stood there and waited until about 1:33pm and then Justin finished with the guy in his chair. There was another guy waiting by the desk for a haircut. By this time another worker JoAnna was at the register and told the guy he was next. She sent him to Justin's chair and looked at me and said you're next. I said I had an appointment with Justin at 1, I have to wait and I'm next even though I had an appointment? She said what time did you get here? I told her before 1. She said well you weren't marked as here, so you'll be next. And here I sit waiting STILL at 1:58pm. I am going to leave this salon and I guarantee I will not come back here again. I have a job and do not have time for this. That is why I made an appointment to begin with. All of my children go to Justin for their hair. He is amazing and has the best personality and attitude but your other staff are completely rude and unprofessional. I will be sure to spread the word as well to my friends and coworkers and on social media about this incident too.

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M
7:06 am EST
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SmartStyle bad bad haircut

I went in to get a haircut I knew the girl she's cut my hair before came home the following day I realized that it was longer on one side than the other and choppy really choppy in the back she parted it in the middle to cut it and I wear it on the side so one side is way off I went back and she cut it shorter in the back a lot shorter than I wanted it because she had to fix it now I can't do anything but put a hat on my head this is ridiculous I have filed a complaint before and got no response please get back with me as soon as possible I have some pictures of my hair and believe me people notice my hair and look at me like I'm crazy

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K
7:56 am EST
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SmartStyle Emmy Sherman, manager

My name is Kaitlyn Augustine, I have been employed at the Catskill, Smart Style Salon for the past couple of months. Unfortunately, I had to leave my position at this salon due to horizontal violence from the store manager & unprofessionalism. On 1/19/19, Smart Style Manager, Emmy Sherman came to work intoxicated, she proceeded to brag about her consumption of alcohol & how exhausted she was. Emmy cut two people's hair that day, then decided she was tired. This presents a liability to the corporation, let alone the customer sitting in the chair having a haircut from someone who is intoxicated. On 1/25/19 during my scheduled shift, Emmy physical pushed me out into the customer area & proceeded to tell me to go get customers. Emmy has been rude, crude, & degrading to me for the past month. I do not believe that this is the mission in which "Smart Style " prides itself upon. I take pride in my career & I believe Smart Style takes pride in their business. I do not believe that Smart Style would allow bullying, horizontal, physical, or unprofessionalism in the workplace. We live in a small community & word travels fast about negative business conduct to staff. I hope that in writing this complaint/concern that others will not have to endure the traumatic negative behavior that I have had to put up with. Thank you for taking the time to address this issue.
Sincerely,
Kaitlyn Augustine
[protected]

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K
5:34 am EST

SmartStyle haircut

I went into the lakeland Wal-Mart location to get a haircut. It's horrible. one side is so uneven than the other and you don't have to be an expert to see it. My hair looks like I chopped it off myslef. For a 1st time experience with smart style it was awful. I would never suggest anyone to go there. I feel so embarrassed to go out like this and especially to high school as a junior.

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S
7:58 am EST

SmartStyle price and service

Hello, I went to Smartstyle at the Pearland, Houston, TX Walmart location. I went in for a wash, haircut, and style (flat iron). I saw this service online (attached) and posted on the TV menu in the salon. The price posted at the salon was about $29 (I can't remember exactly). At the end of my service, I was charged an extra $57 because I had natural hair (she said it was a silk press). I feel that the hair dresser misled me because when I came in I referred to the menu and she did not tell me about the extra charge. This information isn't transparent. Further, I've had the exact same service at another Smartstyle salon and was not charged extra. When I callef customer service, I was told that prices vary based on if the salon is a corporate or franchise. I was extremely disappointed because most customers don't know the difference. Also, my cut is uneven and choppy (see the photo taken the day of the cut). I'm 8.5 months pregnant and was very hungry after the service. She did my hair as I wore a hoodie sweater. I don't feel my service was worth $74. I request a refund of the silk press charge due to the lack of transparency, another service to fix my cut by another hair dresser, or any other varied/partial combination of the two requests. As mentioned, I've been to Smartstyle and had satisfactory service before but just at another location. Thank you for reading about my experience.

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7:52 pm EST
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SmartStyle hair dye

I got my hair coloured a ombre purple, and it is staining my neck even when dry. I wash it in cold water with color treatment shampoo and conditioner and yet even after leaving it my hair is still staining my neck and I have to wash it off every couple hours. The colouring is already fading massively after 2 washes and I only got it done 10 days ago. I went back and they wouldn't offer to fix it or refund me about it and now I feel like I'm out $200 because I'm living with more purple on my neck than my hair. I would like a refund, but got told that that is not possible. Also got told purple does this and I have to live with it I am extremely unsatisfied. Love the look but it is being ridiculous with the staining.

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3:07 pm EST
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SmartStyle horrible experience - not letting customers know appointment cancelled

Tara Bumbarger was extremely unprofessional- I had an appointment with her for a haircut 11/16 3:30 pm. I was not called or informed to say that the store was closing due to inclement weather. called shop multiple times at 3pm before starting from home - answering service said they are open. drove in the snow so that I was not keeping her waiting. called/texted Tara multiple times on her cell. finally she texted me to say they were closed- I was already at Walmart by then. I have known Tara for a very long time and did not expect such thoughtlessness on her part! this experience was a selfish horrible one and I will not be returning to this place ever again!

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K
6:03 pm EST

SmartStyle hair color

Okay its been a while since i had it done and it took me until a week ago to do anything about it. I lost my mother a few days after the horrible color and im raising my sisters 3 kids that lost their mother, father, and grandmother (that was raising them before she passed). Im sorry it took me so long but i didnt know i had a time limit to turn it in. I sure didnt expect to get my hair completely opposite of what i ask for. I say my hair was orange, black and the whitest blonde ive ever seen. I didnt ask for my hair to look horrible and i guess my horrible and your horrible are completely opposite but you have no right to say my hair looked fine. I didnt pay 104.00 dollars to look like that. I deserve my money back at the least.

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11:54 am EDT
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SmartStyle haircut

My daughters haircut is HORRIBLE! Beside being WAY shorter than asked it is completely uneven and after pointing it it was told I was making the stylist nervous and she proceeded to cut it shorter still leaving it uneven. I was charged 15 and still tipped 5 and have to pay again to have it fixed else where. She was also completely unprofessional stopping mid cut to socialize with passing shoppers not even salon customers. Stylist name is Brittney at store # 18248 on 10/14 @ 12:33pm

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SmartStyle Customer Reviews Overview

Smartstyle is a popular hair salon chain that has received numerous positive reviews from satisfied customers. The salon offers a wide range of services, including haircuts, coloring, styling, and more. Customers appreciate the friendly and professional staff, as well as the affordable prices and convenient locations.

One of the most commonly praised aspects of Smartstyle is the quality of the haircuts and styling services. Customers report that the stylists are skilled and knowledgeable, and are able to create a wide variety of looks to suit individual preferences. Many customers also appreciate the fact that the salon uses high-quality products to ensure that hair looks and feels healthy.

Another positive aspect of Smartstyle is the convenience of its locations. With salons located in Walmart stores across the country, customers can easily fit a haircut or styling appointment into their busy schedules. Additionally, the salon offers online booking, making it even easier to schedule an appointment at a time that works for you.

Customers also appreciate the affordable prices at Smartstyle. Despite the high quality of the services offered, the salon's prices are often lower than those of other salons in the area. This makes it an attractive option for those who want to look their best without breaking the bank.

Overall, Smartstyle is a highly recommended hair salon chain that offers quality services at affordable prices. With convenient locations and skilled stylists, it's no wonder that so many customers are satisfied with their experiences at this salon.

SmartStyle In-depth Review

Overview: SmartStyle is a reputable salon chain that offers a wide range of hair services to cater to various styling needs. With a rich company history and background, SmartStyle has established itself as a trusted name in the industry.

Services Offered: SmartStyle provides an extensive list of services, including haircuts, styling, coloring, highlights, perms, and more. Their team of skilled stylists is trained to deliver exceptional results, ensuring that customers leave the salon feeling satisfied and confident. Additionally, SmartStyle offers specialized services such as bridal styling and hair extensions, allowing customers to achieve their desired look for special occasions.

Pricing: SmartStyle offers competitive pricing for their services, providing excellent value for money. When compared to competitors, SmartStyle's pricing is reasonable and affordable, making it an attractive option for those seeking quality hair services without breaking the bank.

Locations: SmartStyle salons can be found in various regions, ensuring accessibility and convenience for customers. Their online salon locator makes it easy to find the nearest salon, allowing customers to book appointments at their preferred location effortlessly.

Staff and Expertise: The stylists at SmartStyle are highly qualified and experienced professionals. They undergo regular training and education programs to stay updated with the latest trends and techniques in the industry. Customer reviews and satisfaction ratings reflect the expertise and skill of the staff, ensuring that customers receive top-notch service.

Cleanliness and Ambiance: SmartStyle maintains high cleanliness and hygiene standards in their salons. The salon atmosphere is welcoming and comfortable, creating a pleasant experience for customers. Additionally, the waiting areas are well-appointed and provide amenities to enhance customer comfort.

Customer Service: The staff at SmartStyle is known for their friendliness and professionalism. Wait times are generally reasonable, and appointment availability is convenient. In the rare event of a customer complaint or issue, SmartStyle handles it promptly and effectively, ensuring customer satisfaction.

Customer Reviews: Customer reviews from various sources indicate high levels of satisfaction with SmartStyle's services. Customers praise the quality of the services, the expertise of the staff, and the overall experience at the salon. The positive feedback further reinforces SmartStyle's reputation as a reliable salon chain.

Special Offers and Promotions: SmartStyle offers various special offers and promotions to provide added value to customers. These include discounts, loyalty programs, and seasonal promotions. Regular customers can enjoy value-added services and perks, making their salon visits even more rewarding.

Online Presence: SmartStyle's website is user-friendly, featuring a well-designed layout and easy navigation. The online booking system allows customers to conveniently schedule appointments and manage their salon visits. SmartStyle also maintains an active social media presence, engaging with customers and sharing updates and styling tips.

Accessibility and Inclusivity: SmartStyle is committed to providing accommodations for individuals with disabilities, ensuring that everyone can access their services comfortably. They also offer a diverse range of services suitable for various hair types and textures, promoting inclusivity and catering to the unique needs of each customer.

Sustainability and Ethical Practices: SmartStyle demonstrates a commitment to sustainability and ethical practices. They have implemented environmental initiatives and sustainable practices, such as using eco-friendly products and packaging. Additionally, SmartStyle prioritizes ethical sourcing of products and ingredients, ensuring that customers can feel good about supporting a salon that aligns with their values.

Overall Recommendation: SmartStyle stands out as a reliable salon chain that offers a wide range of services at competitive prices. With highly skilled stylists, excellent customer service, and a commitment to cleanliness and sustainability, SmartStyle is a recommended choice for individuals seeking quality hair services. Whether you need a simple haircut or a complete transformation, SmartStyle is sure to deliver exceptional results.

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Phone number

+1 (800) 737-3535

Website

www.smartstyle.com

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