SmartFares.com
reviews and complaints

I have been booked an flight tickets from cairo to dubai on emirates airline on 16/04/2022 with ticket number [protected] on emirates airline and i missed the flight and asking them for refund but unfortunately they cheated me as they mentioned as per airline policy they will only refund 104 usd from total paid amount 316 usd which untrue as i check with the airline and they denies this

Bought 4 tickets, 2 with smartfares and 2 with the airline.

Had to change flights, airline purchase directly tickets no fees and was done without any issues.

Smartfares was charging me 175$ per ticket then 135$ ticket the I asked to cancel, the first time they couldn’t then I went on the airline website and canceled it from there, got a credit directly with the airline for one ticket and not the other called 17 times Smartfares they hung up on my several times after saying to hold. Called the airline and asked if they could help me with Smartfares they said yes I conferenced in Smartfares, Smartfares argued with the airline rep and me that the couldn’t do anything, I asked If I could use the credit with them for the ticket that the airline was not able to access as it was on hold with Smartfares. Smartfares was charging me the value of the ticket.

Finally used the last one credit that the airline was able fo access to book two new tickets and cost me less than what Smartfares was charging me for one ticket to be rebooked. They are getting paid from the airline for a ticket that was never used and asked to be canceled, unbelievable, will never buy with smartfares again

All the reviews on the internet are correct. I accidentally got on their website via google flights, thought must be legit. The prices were comparable to others. Purchased the ticket, then they didn't send the confirmation email. Called their customer service, and asked if they confirm it they said sure, they are sending an email, and hung up, which I never got. Then I called and asked if they can cancel my flight since it is within 24 hours, then they lied that it is impossible and made up some [censored] about rules in Canada. After several attempts, I finally managed to cancel it for about a 100$ fee. Avoid them at all costs.

My impression is, that they intentionally withhold the confirmation number so that you cannot cancel the flight within 24 hours if you need to.

My trip cost 6118 AED and after booking, you take 6438 so you withdraw more than the real cost of the reservation. You withdraw 330 AED more than the cost of the trip

Please get this money to me .

My trip to Cairo by Saudi Airlines

Date 6/7/2022

My email address

[protected]@yahoo.com

I purchased an airplane ticket through smartfares.com, the money was debited from my account and I didn't not get the ticket, this company is a fraud, it stole my money.

I bought two tickets to Dallas with this company, the payment was $1053 USD via Paypal. I waited until the next day but I didn't got any airline confirmation code, so I asked SmartFares customer support about it and they answered to just wait.

Being aware that the tickets rised it price in the airline webpage, I sent an email envoking their "Free cancellation within 24hours" policy, but they just denied it applying for a penalty of $133USD (email screenshot attached). I asked again today but they still didn't have a confirmation code from the airline.

I'm requesting a full 100% refund via Paypal (it was the payment processor) according with their cancellation policy: I did it before the 24hours lapse, and it meets their requeriments. I've filled a claim inPaypal for the same reason to keep my money safe, so, the resolution would be to accept that refund request.

Attached youwill find:

1. Booking with SmartFare

2. Refund request via email

3. Chat transcription of their "Free cancellation within24 hours" in a chat with a customer support agent when I asked the details about it, it is in spanish language but it confirms that you can get a total refund of your charges within 24 hours of purchase without any other requisite.

Thanks for your help in advance.

I would like to complain about my refund request which was submitted since November 2021 without any feedback from smart fares

I booked my flight on Wednesday then received an email three days later saying my flight was canceled. With three different reasons as to why they canceled my flight with one being the airline fault. The seats were sold out there was not enough seats to accommodate three people. As she goes on to say I can rebook with the same airline same flight for more money. This was after being hung up on about 5 times. Wouldn't honor my tickets for the same price after receiving a confirmation number for the flight nor very much accommodating after that.

www-smartfares-com

This company is a total scam,
they will offer a you cheap ticket and never send you the confirmation, then they will contact you with a higher price ticket, but they will never send you the ticket or the confirmation, costumer service will hang up on you.

And they will keep you money.

I wanted to check in for one day from the flight for the istanbul-chicago ticket that I bought by paying $1237. I contacted more than 15 people working in the institutions for about 5 hours because the system did not allow me to check in. Each one of them told different lies, they kept me busyby sayin you should wait 1 hour, 2 hours. Finally, the person I spoke last said that I could pay $250 to buy a new ticket, otherwise I would not be able to make the flight. While I was not guilty of delaying the flight one hour, and while I was suffering from this situation, they said that I would have to pay $250 dollars hours before my flight. And if I hadn't tried to check in one day before, I would have stayed at the airport. Moreover, they did not warn in advance of the situation by making a single message, e-mail or even a call. As I said, I spoke to 15 different people and the last one told me to pay. When I asked why the others did not mention this situation, I was told that "they are new in the position". Also, they tried to negotiate about the price by making it $150. Then they called and e-mailed me many times to convince me to pay the money. Thanks to the help of the flight company (they never had to help) the situation was resolved without paying any money. All they want is taking money. AWFUL BUSINESS. I wouldn't buy it even if they sell their tickets for free!

DO NOT USE THIS WEBSITE THEYRE A BUNCH OF THIEFS. They are useless when it comes to resolving problems and will only try to charge you more to help.

They hang up when you call most of the times and give wrong information when they do talk to you

STAY AWAY

In December 2019 I´ve bought tickets to fly from GRU (Sao Paulo/Brazil) to Vancouver in September 2020.
My reservation code was: M2VSL3.
Because of the pandemic Corona Virus, unfortunately, I´d to cancel this Reservation and I´ve received an email with Credit.

I got in touch with the person who previously helped me to solve this problem more than 20 days ago and have not received any feedback so far.

Now that the situation of the Covid19 Pandemic problem has been alleviated and we can think about traveling again, I continue with my desire to travel, but I need your assistance to proceed with a new booking and the use of my credit with Smartfares.
I am still waiting for a response from Smartfares.
My concern is about losing the money I've paid more than US 1, 400 because as Smartfares information I have a timeline to use this money.
Also, I've paid all the fees asked by all these services until receiving the credit letter.
I'm from Brazil and is very difficult to contact Smartfares assistance.
How is possible I lose something if Smartfares do not answer me?

I booked a flight for my brother going home as he have a problem with Visa I check online and compare the fees I even check the airline website and compare smart fare fee and there is only 10 to 20 usd difference so I assume Smart fare have a better rate. Then I booked the flight and paid online when I got my confirmation via email I just realized that it doesn't include the baggage details so I chatted the agent and. Ask about the free check-in baggage then the agent told me that the booking does not include the baggage as I need to pay additional 247 usd I told them that this is un acceptable as the airline fees already include the check-in baggage so I decided to cancel my bookings as this was only a few minutes when I made the booking with smart fares so as per the policy I am entitled to cancel within 24 hours policy since the time of booking but the agent refuse to cancel the booking and inform me that he already raised this to higher management and they agreed to have my baggage for free. So I decided not to cancel. But after 2 to 3 days when I am about to sleep at 11 pm I recieved a notification from the bank that they Auto charge me with 247 usd and I was shock I immediately send them a message and inform about the charge and they advise me that they will process the refund within 7 to 15 days. I even sent message online just to remind but what makes me upset is that agents provide me different timeframe other will tell 7 to 10 days or 24 to 72 hours which is confusing and until now I did not recieved my refund and still they did not provide a proper time frame on when will I have my refund back to my account.

I have called 5 times and each time rep hung up... my company gives me discount and they didn't want to give it to me and said I had to pay more basically taking out my discount..everything is technical difficulties please I get my discount and that's not technical they should close them down if they can help anyone.u will have ur money in 3 bus days didn't get anything oh it will be 7 to 14 days really...I told the rep so who's lying u or other one that hung up on me he said 3 hmmm never never will I book with them...shut them down they should even have a job

I bought my ticket then I wanted to check my flight all of a sudden ive been told that my flight was canceled with no reason and the worst thing was when they told me that they cannot give me a full refund . Out of 437$ they told that they will give me only 120$ Back in although they canceled the flight, not me
What a bunch of Scammers !

I have paid my baggage as it was option to choose one or two baggage's so I choose one checked and carry on was free of charge and I get my receipt where it says I have paid ticket and extra I was charged for baggage but when I went online to confirm my ticket, guess what I was having ZERO checked baggage, contacted SmartFares (I don't know who gave them this name, but Smart definitely not) and they said it is airlines who should be checked not them, then I send to them what they have charged me and they are quite now, they don't respond at all!

My name is Firuzjon Mahmudov. Today day: 13.07.2021 I have got the mail about my reservation was unconfirmed. By the information on the site I had to get info immediately about reservation rather it was confirmed or not. But first of all I received the message about my bank account that money was transferred. And the next day I find my ticket cancelled. Call center of this company or web page is horrible. I have called them about 10 times and was in hold for long time which means I also lost a lot of money for the call. The funny fact is I even didn't receive the response from there. So I had to anyway contact them and get any info. Live chat system was ok. Because I received very fast response and got all info what I needed. But what is also very funny fact that My ticket was unconfirmed and cancelled but in the web-page there is still available. So I contacted them again and with this issue but they say it shows in page but people won't get confirmation about reservation. And I will refund my money for 7-14 business days. And aslo it may take even longer. So I will say that stop doing [censored] for customers. First take there money after their nerves and in the end cancel their ticket. Very very unsatisfied system. Will never ever use it again or will never recommend it to anyone.

if any information u needed contact me, I will response. Im not this system:
firuzjon. [protected]@gmail.com

My flight of Dhaka to Delhi has been cancelled due to lockdown in Bangladesh. I wanted a full refund and smart fare confirmed me that they will full refund me on 17th April via email. On the same day I emailed again to know how many days it will take to get refund. But I didn't get any reply from your side yet. Moreover, just now I checked in Vistara airlines website and they are showing my PNR is active. That means you didn't take any action on this matter yet. I am really upset and annoyed about your customer care service.
Please let me know about this and hopefully this time I will get reply from your side.
My booking details are as follows:
PNR: 4R8A9G
Name: Sifat A Manjur

I am very frustrated and upset. This company Smarefares is SCAM. I tried to do some reservation with you guys, but you sent me a totally different time and price, than I canceled and called to confirm that I do not have anything with you, but today I found a new booking what I never received Ivan confirmation until now, and I called and was told that you sent it before and I'm not able to cancel it. It's horrible how you decisive people, I need my money for this booking X8736B

I have booked with them last year Nov 2019 to flight dated 3/7/2020.
Flight has been canceled by the airlines, and Smartfares has been instructed by the airline to fully refund me.
However, for the last 5 months I am running after them, and only fake promises is what I am getting.
Real scam and worst online ticketing company in the world.
They keep promising me, and all lies.