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1.0 2 Reviews

Smartcom Complaints Summary

0 Resolved
2 Unresolved
Our verdict: Engaging with Smartcom at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Smartcom reviews & complaints 2

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ComplaintsBoard
L
10:38 am EDT

Smartcom I am complaining about my account in SMART BRO

Good day!

Just want to complain regarding my SMART BRO POCKER WIFI that I avail year 2017 and already cut the line July 18, 2021 by personally visiting the smart service center @ SM Fairview. That billing was enrolled as automatic debit in my bank credit card.

I don't understand what kind of service you are providing because line is already cut since last month but this August I received a notice from my credit card account that you automatically get the payment for this month of August 2021.

What kind of service is this its like stealing the money of other people by simply paying unused bill.

Do something with this matter, this is unacceptable.

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ComplaintsBoard
K
3:16 pm EDT

Smartcom Worst Service at Smartcom Ermelo (Vodacom)

I walked into Smartcom Ermelo Vodacom outlet on Saturday 14/05/2016, received the worst service ever. The lady who helped was totally rude, incompetent and couldn't help with addressing my problem. It's clear that the staff at the store is incompetent and don't know what services are provided by Vodacom and how to solve any issues regarding Vodacom. The customer service is totally pathetic.

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33 497 234 400

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