SmartBuyGlasses
reviews and complaints

I gotta say, I had a pretty good experience with SmartBuyGlasses. The website was easy to use and the buying process was smooth as butter. However, I did run into some issues with my purchase that took over a month to resolve.

When I was browsing the site, I noticed that the product I wanted had a delivery time of less than 15 days, so I assumed it was in the country. But nope, it was actually sent all the way to Hong Kong, which caused a major delay.

To make matters worse, even though I paid for shipping to my home, the package got held up by Customs in Argentina. I had to take time off work to physically go and retrieve it, and on top of that, I was charged a fee for import that was a third of the value of my purchase.

But the real kicker was that the shipping label had the name of the company I work for instead of my name, so Customs wouldn't deliver it to me. I had to go through a bunch of procedures just to see if I could finally get my hands on my order.

Honestly, I wouldn't recommend using SmartBuyGlasses in Argentina. The whole experience was a major headache. But, I did eventually receive my glasses after paying the tax, and they were really nice and well-packaged. Plus, the company refunded my import charges, so that was a nice surprise.

Overall, I think SmartBuyGlasses is a decent site, but just be aware that the lenses aren't nationalized and you might have to go through some import procedures.

I gotta say, I've had mixed experiences with SmartBuyGlasses. I bought a pair of glasses from them about 3 years ago and they were great. But recently, I had to buy a new pair because my puppy chewed up the old ones. I spoke to Ana from customer service because I needed the glasses to arrive before my upcoming holiday. I asked if they could arrive by March 11th and she said it was possible if the item was available on hand. She checked and said it was, with a processing time of 3-5 working days.

But when I still hadn't received my glasses by March 12th, I called the courier company and they said the tracking number was only provided because they had created a label on their website, not because the glasses had actually been shipped. I spoke to Meldeane from customer service this time and she kept telling me to cancel the order and get a refund. She wouldn't answer any of my questions about the delay or when the glasses would be picked up.

I'm not sure what to do now since I paid with a bank transfer. It's frustrating because I really wanted those glasses for my holiday. I hope they can sort this out soon.

Dear, Katherine, / Romen, / Gerome, / Nait, and lastly I don't know the person ‘s name who I spoke to on Friday. I just want to inform you that I have not still received my glasses yet which was to be delivered on the 25th of this month, I was given the tracking number thrice by 3 different people which was incorrect and I have been calling you guys everyday to find out as when I will receive my order, but now I don't want the item anymore and I need a refund as soon as possible as you guys have made me a fool. Sorry to say but this is not professional neither is your company professional at all. So if someone can get back to me ASAP . My reference no is EN0500171021G. Now I don't need any explanations from you so please sort this out as the earliest and I will not contact Royal Mail anymore as you have been giving me wrong tracking numbers. I have been corresponded by all the above given names and they have been fooling me.
Regards
Omer siddiqui

I instructed a south african courier company to return a pair of glasses for exchange via UPS and neither of the return addresses supplied by Smartbuyglasses could be delivered to. I dealt with Ana at Smartbuyglasses. The response to any email queries took days, the support was beyond shocking and I told the same story to 5 people. Why? their systems are not integrated and keep no link of your interactions and conversations so as a consequence the frustration simply wear you out. They simply would not take any responsibility of the mess and basicall told me to sort it out myself. They then change the delivery for the return from the US to Canada. By this time, the charges amounting to more than the cost of the glasses. As a consequence I had to destroy the parcel abd lost USD 250. smartbuyglasses is a rougue internet trader with no business ethics and no investment in systems to service customers. Pay the slightly higher price and only deal with reputable online businesses.

I ordered and paid in full for a pair of glasses which were promised to be delivered within days. I did not hear back and made an online enquiry only to be told that the glasses are on back-order and there was no definite ETA. It was a mission to get a refund and the experience was uncomfortable. This crown are a bunch of crooks and are not to be trusted.

Ordered my prescription sunglasses on 25th January 2018 also paid for the order at the same time. Was told there would be a one week delay in getting them from the suppliers. Agreed to wait. This carried on for a further 2 weeks and I again agreed to wait as I was not in a rush for them. Finally on February 20th I received an email saying they were currently processing my prescription and it could be another 5-7 working days and they would ship them via courier. Received another email on 26th February stating they were being prepared for dispatch. On 2nd March I contacted them asking when I would get delivery. They told me they were unable to process my prescription and they cancelled the order without notifying me. It took them over six weeks to determine they would be unable to process my prescription. They have not mentioned anything about a refund. This is really appalling service. Would not recommend them to anyone.
Smartbuyglasses have replied to my initial review with a promise to contact me. Needless to say this has not happened. Not only that, they have still not given me a refund. In their reply they stated that I requested them to cancel the order. I did no such thing. I told them I was not satisfied with their answer and asked to speak to a manager. I was told that there was no one available at the time at that a manager would contact me later. Once again this did not happen. I then logged on to their site to see if there was any information only to find my order had been cancelled without any notification at all.

Ordered pair of sunglasses exactly 1 month ago. I needed them for my vacation so ordered them on time. Website said it would take 3-5 days to confirm order (ok fine whatever that means). Next email, "Your item has been confirmed with the supplier and is estimated to be shipped by September 22nd" 2 days after I left for vacation. OK I like the sunglasses because I had same pair and would like them again, remember this is 3 weeks AFTER the order. On my trip, Another email with Weekly Update: "Your order is delayed by 5-9 Business days" Fantastic... Returned from my vacation... another email: "Order delayed for 5-9 business days". What a DISASTER! If you can't deliver don't put it on your website you scam people into buying your product but deliver nothing but air and emails telling me nothing... ITS BEEN (almost) 6 WEEKS and still nothing seriously?

I had ordered for prescription sun glasses (Sinner Fury SISU-635) online. At the time of booking, there was no note on the website that said that the sunglasses being ordered are out of stock or discontinued from production by the manufacturer. A few days after the order was placed, I got an email stating that the sunglasses were out of stock and I'll have to wait for 1 to 4 weeks to get the sun glasses. A few days after this, I got another email stating that the sunglasses have been discontinued from production by the manufacturer. I finally decided to cancel my order after which I was told that I would get the refund credited with 7 working days. After 7 working days, I contacted them only to realize that the accounting department had made a mistake in the refund and that a fresh refund order had been generated. Not only did I did not get the desired product but I had to exchange several emails back and forth to get my refund without any compensation offered for all the lies told to me and delay in getting refund. Few questions that were left unanswered:
1. If the product is out of stock / discontinued from production why is the website inventory not updated to avoid misleading the customers?
2. Why is the accounting department so casual and careless about the customer service?
3. Why was no compensation given to me on account of points 2 and 2 above?

Not exactly the best service so far.

Hoping for the best!

Here's my communication with them so far. Going by other comments, looks like I have a long waiting period in store for me!

Hi,

I am reaching out to you to let you know that 7 days (6 working days) have passed and I am yet to get any refund.

Could you please let me know the status?

Thank you,
A
----- Forwarded Message -----
To: SmartBuyGlasses
Sent: Friday, July 21, 2017 7:24 PM
Subject: Re: [#2092206] SmartBuyGlasses - Cancellations - CA0273942109G

Hi,

I am reaching out to you to let you know that 7 days (6 working days) have passed and I am yet to get any refund.

Could you please let me know the status?

Thank you,
A
From: SmartBuyGlasses
Sent: Friday, July 14, 2017 12:32 AM
Subject: Re: [#2092206] SmartBuyGlasses - Cancellations - CA0273942109G

Thank you for your email.

I am sorry to hear that the item you ordered is out of stock. Please note that although we try to keep our product collection up to date, stock levels change on a real time basis. A particular model may be available in-stock at the time of the order, but can become backordered or discontinued during the order processing period. We understand your frustration and apologize for the inconvenience.

As you have requested, we have cancelled your order. We will refund your funds within 24 hours, however please note that depending on your payment provider and the method of payment, most funds will reach your bank within 3-5 working days and in very rare cases up to 7 working days. Your bank will credit your account according to its policies.

Would you like to place an order for another item?
Have a look at our Fast Shipping section! These models can be shipped the next working day.
https://www.smartbuyglasses.com/designer-sunglasses/general/---------------1-1-
https://www.smartbuyglasses.com/designer-eyeglasses/general/---------------1-1-

Please do not hesitate to contact us in the future with any questions, comments or concerns that you may have.

Best Regards,

Shelah
Customer Service
SmartBuyGlasses
On Thu, 13 Jul at 11:45 PM, x wrote:
Subject: Order changes / Cancellations
Order ID: CA0273942109G
Message: Hi, I had ordered for prescription sun glasses (Sinner Fury SISU-635) online from https://www.smartbuyglassess.ca. At the time of booking, there was no note on the website that said that the sunglasses being are out of stock or discontinued from production by the manufacturer. A few days after the order was placed, I got an email stating that the sunglasses were out of stock and I'll have to wait for 1 to 4 weeks to get the sun glasses. A few days after this, I got another email stating that the sunglasses have been discontinued from production by the manufacturer. I hereby, would like to cancel my order and get a refund as I did not like any other frame from the selection. Please let me know the process to get the refund. I would appreciate if you could respond to this ASAP. Thank you, A

Purchase a pair of Prada sunglasses after a few wears a little screw fell out casing the lens to move a away from the frame I emailied customer serviced, and they wanted me to send pics, stall tactics I assume, but sent them anyways and yep you guessed it still waiting to hear back.

Beware buying pricey sunglasses on line like SmartBuyGlasses cause if you have a problem you'll be left hanging like me.

I ordered a pair of sunglasses from this store SmartBuyGlasses and I was sure they were a Canadian company. But when I received my order there was said it came from Hong Kong!
I opened the package and was very disappointed with the quality of my glasses, they were poorly made and looked cheap. Definitely were not worth the money I paid. I personally can confirm that all the negative reviews are genuine, because I also had a terrible experience with this store. I tried to return and asked for a refund, but they refused and said no. I will never buy anything from them again and would not recommend them to anyone!

Like many other reviewers over on the web. This company is a scam.

They process your order and payment. Than you receive an email that the payment was flagged (is not) and ask you for photo id (do not do this!) or pay by paypall (do not do this).

The payment never is flagged, they make it up and you will see that he payment is just taken from your account. Calling your bank or credit card company will confirm that the payment never got flagged. If it was flagged, the order and payment would never got through.

Sometimes they email back, but the story is the same.. We will refund your payment (hey, i thought the payment was flagged, so how can you refund it ...?)

Stay away.

I have purchased glasses from www.smartbuyglasses.com and several days later I received an email stating that my frame was not in stock and that I have to choose another one. I really like the frame, so I went online and found the same one on another website, so I emailed SmartBuyGlasses and asked them to cancel my order, but received no response. I sent them messages almost every day, but they completely ignored me. I will never use them again.

I purchased a pair of glasses and paid extra money for fast shipping. I've never received my glasses and I emailed SmartBuyGlasses many times but received a reply only once. It's now five weeks since I have made the order and these people are ignoring me!
Smartbuyglasses responded only when I called and said my items were no more in stick. I asked them to cancel my order but they refused and never explained the reason.

I've ordered some glasses from SmartBuyGlasses because of their great prices. When my order finally arrived glasses were broken! I don't know who's fault that was and I really don't care. I contacted customer care and they said it was not their fault and told me to contact the shipping company. Absolutely ridiculous! I paid for those glasses and as a customer I have all the rights to get my money back! Absolutely terrible and unprofessional customer service! They refused to refund me and stopped replying to my emails. Never again I will order anything from them!

Hello. I ordered glasses from SmartBuyGlasses over a month ago. They took my money but I received nothing yet. I sent them few messages and asked about the status of my order, but there was no response. I have no idea how to contact them. Checked their website, but could not find a phone number to call. Think twice before you decide to order something from this shop. I already contacted my credit card company and called the police. These people are thieves, they stole my money. I need help.

I bought Boss Orange glasses from the company www.smartbuyglasses.ca. I recently got them, but the size was wrong. I decided to return them, but here all problems started. I contacted the rep, who told me that I needed to get the return number. I waited for this number 7 days. After that I returned the glasses, but since that moment I haven’t heard from them.I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

I bought glasses from www.smartbuyglasses.com.hk. These jerks provided the wrong lenses, so it was really difficult to use them. I called to the customer services, but at the beginning the rep refused to take them back or change. He spoke with me in rude manner and behaved like real jerk. After that I finally returned the glasses, but unfortunately I haven’t received anything from them afterwards. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

I ordered branded and expensive glasses from the smartbuyglasses.co.uk. They charged me for £ 250, but after 2 weeks nothing arrived. I contacted the seller, which offered to wait for 5 days. But nothing, later it turned out that glasses are out of stock. And the seller will contact me about the status of my purchase. But no one called me back or sent email about the status of my order. Their attitude and communication with customers are so poor and unprofessional.

The company goes by many International sites tricking you into believing it's a local business but all goes to Hong Kong company. Zero customer service to reply to my request to cancel my order despite sending them 4 emails already. All I get is an automatic replied email saying a customer representative will answer my query within 24 hours. That doesn't happen.

Bogus operation! Stay away from this company.