Smartcustomer service of personnel from sm lipa branch

C Oct 31, 2018

We went to smart customer center to have our smartbro line cut. We first went to counter 1 and payment to settle all bills. Then we were instructed to go to counter 4. When we were in line we were instructed to go to counter 3 as the person from counter 3 will be the one who will assist us. When the person from counter 3 talked to us we were again instructed to wait. We were waiting for 30mins standing. My mother is a senior citizen and she waited standing. Then we were being instructed to go to here and there before we were accomodated. What kind of service is that? Is that how you treat senior citizens?

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