The complaint has been investigated and
resolved to the customer's satisfactionResolved Sleepys — fraud and scam
resolved to the customer's satisfaction
After purchasing a mattress from sleepys I have realized the scam that is going on with them. You go into a store to LOOK at a mattress and within 5 seconds a salesman is hounding you. Then you choose a bed you like and they offer you one that is just as good. Why would they do that Oh I know they make a larger profit on the unbranded ones, and the salesman gets a larger commission. Within 10 minutes you are sitting in the chair buying a mattress that you really only wanted to look for. You have no clue what is coming but it is being delivered without your knowledge by the end of the week. Then of course you get it and realize it is totally different then the one you ordered, and that one doesn't even exist anymore, so when you want to exchange it for the correct one it cost you additional monies and they call it a comfort exchange. How funny they make more money on the same sale, so really were is the discount they supposedly gave you.
OK so now you go back to the store to complain about the mix-up which they already now is going to happen, and your salesman tries to tell you he gave you the right one, in front of the 'District Manager', who has no clue what his job really is. So you speak to the salesman when he tells you wait I will be back in five minutes and he goes to the back of the store and pulls a mattress in front of him and starts praying. What kind of store is this I don't understand is it a mosque or a mattress store. Offended, yes I was, and when he returned I was told I had to pay an additional $640. Well what a deal he prays and charges more what a business.
So here is where I am know with a mattress that is killing my back which I cant return but can comfort exchange for $640, when in reality it was never the one I purchased because they don really have that one.
I did find one which seems good but how can you tell if a mattress is comfortable for 1 minute of lying on it??? This is what they don't understand upon numerous other things.