The complaint has been investigated and
resolved to the customer's satisfaction
Sleepysfraud and scam

After purchasing a mattress from sleepys I have realized the scam that is going on with them. You go into a store to LOOK at a mattress and within 5 seconds a salesman is hounding you. Then you choose a bed you like and they offer you one that is just as good. Why would they do that Oh I know they make a larger profit on the unbranded ones, and the salesman gets a larger commission. Within 10 minutes you are sitting in the chair buying a mattress that you really only wanted to look for. You have no clue what is coming but it is being delivered without your knowledge by the end of the week. Then of course you get it and realize it is totally different then the one you ordered, and that one doesn't even exist anymore, so when you want to exchange it for the correct one it cost you additional monies and they call it a comfort exchange. How funny they make more money on the same sale, so really were is the discount they supposedly gave you.

OK so now you go back to the store to complain about the mix-up which they already now is going to happen, and your salesman tries to tell you he gave you the right one, in front of the 'District Manager', who has no clue what his job really is. So you speak to the salesman when he tells you wait I will be back in five minutes and he goes to the back of the store and pulls a mattress in front of him and starts praying. What kind of store is this I don't understand is it a mosque or a mattress store. Offended, yes I was, and when he returned I was told I had to pay an additional $640. Well what a deal he prays and charges more what a business.

So here is where I am know with a mattress that is killing my back which I cant return but can comfort exchange for $640, when in reality it was never the one I purchased because they don really have that one.

I did find one which seems good but how can you tell if a mattress is comfortable for 1 minute of lying on it??? This is what they don't understand upon numerous other things.


  • Ri
    Ridyourself of bugs Apr 10, 2012
    This comment was posted by
    a verified customer
    Verified customer

    My bed hurts too. I heard of a woman able to return for her money back. Only paid 100 I am in pain and I don't want another mattress. My arm is numb.

    0 Votes
  • Jp
    J.P. 1981 Feb 27, 2010

    Same thing happened to me, with Kingsdown Sleep To Live 400 Series. Sales floor mattress was a dream. The one that was delivered was rock hard, and when it finally"broke in" after 6 months I am in pain every single morning. EVERY MORNING! Where is the mattress I thought I was buying?

    Either Sleepy's or Kingsdown is involved in some serious fraud/theft. It's a little game, the salesfloor mattress is amazing, the one you get is nothing like it.

    Oh, your bed is uncomfortable? Ok, spend close to $800 to just EXCHANGE your own merchandise back to the same store.
    I did that very thing to purchase the Kingsdown from a horrible Devona (I stupidly bought off their website to get a sale price-never buy a mattress off a website) and now it's too late to exchange this second mattress, so I need to buy a third full price mattress.

    I will NOT be a customer of SCAMMY SLEEPY's anymore. I already tell all my friends and family about it, many of them have had this same issue. This store chain needs to seriously rethink about how it treats it's customer, look all over the internet. This story is repeated on multiple google searches everywhere!! CHARGING YOUR CUSTOMERS (after giving them some defective product) for an EXCHANGE (because what do you know, this defective product causes pain!) exorbitant amounts of money is pretty vile.

    It seems like the Better Business Bureau would have looked into this chain and closed this place down. All I'm saying is what goes around comes around. Hopefully this chain is one of them that the current Economic Downturn will pick off and go out of business permanently.


    0 Votes
  • Da
    Dawn Sal Dec 26, 2009

    Yes, I purchased King size Live to sleep bed also. If I sleep in the bed I wake up with back pain and I have never had an issue with my back. My best night sleep is on my couch. I regret the purchase and firmly believe that the ultimate best made, most engineered, perfect bed should I say is on the Sleepys sales floor for us to lay on and then select. However, the Kingsdown Sleep to Live bed I got is definetly not comparable to the one on the sales floor . I feel its a bait and switch...the bed we get is the cheap version.

    Dawn Sal

    1 Votes
  • Li
    Linda May 17, 2009

    I too purchased a mattress from Sleepy's and woke up feeling I had been hit by a car my back hurt so badly. I have NEVER had back pain in my life. After contacting them, I paid for a comfort exchange only to find that the exchange was no better. No I am stuck with a mattress I can't use. This item (Kingsdown sleep to live series) should be recalled and customers should be entitled to a full refund. Do NOT buy this bed. It is horrible and they a "scamming" you into thinking it's the bed thing you ever bought.

    1 Votes
  • Ja
    James Burke Nov 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am disabled, and require a firm mattress for my back. My community integration specialist and I, went into there store, and were immediately confronted by a salesman in a suit. I explained my need for a firm mattress, and was shown some very low quality firm mattresses. They were all uncomfortable. The salesmen then said, I think I know a mattress you might like. He then handed me over to another salesman. He claimed that it was a firm mattress, but wt soft cover. It was wrapped up in plastic. I laid down on it, and it felt comfortable. I was told that it was an $800 mattress, but that he could give me a deal. He sold it to me for $500 even. He explained that the mattress had a 21 day return policy. I slept on it only one night, and the next day, I had terrible back pain. A week later I tried to return it, but then learned that there was a $150 return policy, and that the mattress must be delivered. This would be another $90. They claimed that once a mattress was slept on, it could not be returned for free. It must be destroyed. If this is true, then why do they insist, that the labels be intact, and the bed be stain free. I was taken, for $500. This is equal to the amount of money, that I make from Social Security in a month. Taken ...

    1 Votes

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