Menu
Sleep Country Canada
Sleep Country Canada Customer Service Phone, Email, Contacts

Sleep Country Canada
reviews & complaints

sleepcountry.ca
sleepcountry.ca

Learn how the rating is calculated

1.4 98 Reviews

Sleep Country Canada Complaints Summary

9 Resolved
89 Unresolved
Our verdict: If considering services from Sleep Country Canada with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Claimed
Sleep Country Canada has claimed their business profile
Get notifications about new complaints and reviews of Sleep Country Canada. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Sleep Country Canada reviews & complaints 98

Sort by:

Newest Sleep Country Canada reviews & complaints

ComplaintsBoard
H
1:43 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sleep Country Canada - Kingsdown hewitt 4000$ mattress

A large 3-4 foot vertical crease/fold developed on one side of the mattress 10 months after receiving it, also purchased the sleep eaze 4.0 adjustable frame, duvet, sheets and mattress protector from sleep county after I had a life changing work place accident, this bed is very important to my health and dealing with my serious permeant disabilities, been...

View 0 more photos
Read full review of Sleep Country Canada
ComplaintsBoard
C
11:24 pm EST

Sleep Country Canada Tempur pedic electric bed

I am 70 and have a bent spine. I bought a temporpedic bed.. The remote failed. Because the bed was fully raised for reading I can't sleep on it and can't adjust it. I called sleep country and spoke to a person who took my info and said"someone will call you today". I stayed home all day. No one called. I called the next day after trying to sleep on my couch. I spoke to the service person. She said we have your information. When I tried to tell her my problem she hung up on me.

The bed is made by temporpedic. I called them. They tried to troubleshoot the remote. No luck. Good news she said, it's under warranty. A new one will come from the us in less than 10 business days. It's been three days, I am in serious pain.. Oh yeah, I just spent 2300$ on a new mattress at sleep country.

They have no interest at all in my problem. They have my money so no problem.

Claimed loss: Ten days of pain for no reason at all. Treated with contempt for no reason

Desired outcome: A new remote. That's it. A cheap easy fix. But they do not stock remotes.

Read full review of Sleep Country Canada
Hide full review
ComplaintsBoard
M
5:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sleep Country Canada - What I ordered, bought and paid for in the store was not was what was delivered.

I needed a new bed and I wanted to get a base with built in storage because my room is so small and Sleep Country was advertising one with two drawers underneath but when I went in to buy it,it turned out that it was only available with one drawer and was very expensive at $489.00 which is far more than I would pay for a pressed sawdust base but I went for...

View 0 more photos
Read full review of Sleep Country Canada

Is Sleep Country Canada legit?

Our verdict: Complaints Board's thorough examination reveals Sleep Country Canada as a legitimate entity with notable strengths. Despite a 9% resolution rate on customer complaints, which invites a closer look, Sleep Country Canada stands out for its commitment to quality and security. Clients considering Sleep Country Canada should delve into its customer service record to gauge compatibility with their expectations.

Sleep Country Canada earns 91% level of Trustworthiness

Perfect Trust Endorsement: Sleep Country Canada achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Sleep Country Canada. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Sleep Country Canada's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Sleepcountry.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sleepcountry.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Sleep Country Canada and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Sleep Country Canada has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 98 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Sleep Country Canada. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
D
11:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Sleep Country Canada has left an official reply on this complaint.

Sleep Country Canada Customer service

My experience with SleepCountry post-purchase was horrible. We bought a mattress, mattress topper, protector, and two pillows. Over $2300 of product in the order.

They listed a Kingsdown pillow on their site as down and after one night with it, it became clear it was not down. I checked the box the next morning and it listed the fill as polyester! When I mentioned this to Mahelie Marsan in the chat box, she asked if it had been opened.

I said "Well yes, if I knew from how it felt that it was not down, then of course I opened it!" She told me then it's mine and they won't return or exchange it, full stop. She wouldn't even transfer to anyone else in the company and then abruptly ended the chat.

Dealing with SleepCountry is brutal!

Desired outcome: Exchange of pillows

Read full review of Sleep Country Canada
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
K
1:37 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sleep Country Canada - Purchased wrong size mattress

Accidentally bought the wrong size mattress for my son (bought a twin size) before we converted his crib to a bed it ended up being a full size bed frame, not twin. My mistake. The conversion kit was bought years ago so I didn't think it'd be a full size. Called sleep country the same day we bought mattress but because it's a floor model we can't exchange...

Read full review of Sleep Country Canada
ComplaintsBoard
F
3:58 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sleep Country Canada - Customer service/ reckless delivery

After years of loyalty, if you complain, you are x'd out. The delivery has been terrible. Scratches that I will NOT accept and pay for; missed pickup windows and delivery expected me and other's to stay 2 1/2 PAST window time after that had lied about coming twice so doubtful they were coming. Then they had their corporate office they hid behind like...

Read full review of Sleep Country Canada
ComplaintsBoard
N
9:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sleep Country Canada Refund/return policy

I purchased a memory foam mattress pad, less than 2 weeks ago. I tried it out for 2 nights, and I don’t like it. I have since taken it off my bed, rerolled, best I could, and put it back in the box it came in. The manufacturer is Bloom. I called customer service on Friday, August 25, 2023 to ask about how to return and get a refund. I was told that they only take back items that are not used. How is a customer supposed to try the product without actually trying it? I was told that due to hygiene reasons, pillows, mattress pads, are non returnable or refunded. How can your company offer returns on mattresses that have been used? I paid over $350 for this mattress topper and I should have a right to return for a refund. The rep told me to sell it! This is not acceptable! This is my first time, and last time, buying from your company! Please resolve!

Desired outcome: I want a refund!

Read full review of Sleep Country Canada
Hide full review
ComplaintsBoard
D
6:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sleep Country Canada My mattress delivery and payment

I went into sleep country in mission bc back in July to get a quote on a bed and frame for the ministry.3 weeks goes by I call about bed to sleep country they said the ministry didn't pay it .I call ministry they said yes it was paid .I call back SC they said they would send Jeanine a message .so it took about another week for Jeanine and ministry to figure out what went wrong with payment .then 2 days ago Jeanine calls me and says the beds paid for .and will be delivered to you between 9 and 9 on Sunday. Ok great .except it's now Sunday at 3.19 pm no call about bed yet so I call the sleep country store they said sorry beds not paid for yet ...I said are you kidding me how incompetent are you people .I'm really pissed off and if my bed ain't here tomorrow I'm going to picket the mission store fir a week because your company can not get their [censored] together ..

Never in my life have I come across such stupidity.

Signed .

PISSED OFF IN MISSION

Darlene mccrea [protected].

Read full review of Sleep Country Canada
Hide full review
ComplaintsBoard
I
5:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sleep Country Canada - Sealy posturepedic mattress

I bought 2 mattresses from My Disability Payment 2 mattresses At Sleep Country in November and December 2022 - one for my son and the same for myself. Few months after the purchase we had a big 4 inch sinkhole in the bottom layer - underneath the 4 inch pillow top. We both submitted a complaint to Sleep country June 5th, 2023 - my son's complaint wa...

View 0 more photos
Read full review of Sleep Country Canada
ComplaintsBoard
J
3:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sleep Country Canada Car towed from your parking

Today afternoon at about 2:30 pm PST, at Sleep Country Canada store parking in Burnaby, my car was towed illegally.

Store address: address: 4568 Kingsway, Burnaby BC V5H 4L9, Canada

I was in store and interested in mattress of king size. After coming out from store I saw there is no my car. I called police for stolen car, and getting some other number I realized that car was towed by Mundies towing company.

I didn't have a choice expect to go to their park and pay amount of $182.39.

I asked to get information why I was towed and on which call. They didn't want to release information. I told them that I will sue them for stilling a car and they have to tell me who called them. They told that your store called.

After that I went back to store and ask for manager. Answer was that store has no manager. After further discussion they told me that Mundies checks customers inside store to see which car belongs to which customer is in store. Obviously that was not true. I saw female sitting on the side of parking pretending she is talking to somebody. Obviously Mundies towing was reacted on her call. This is well known scam how towing companies get some of their income but it is not clear to me why Sleep Country Canada is involved with them.

Do you guys think it is good for your business and that you will attract customers by doing this kind of things?

I demand from Sleep Country Canada to reimburse me amount of $182.39.

Otherwise I will proceed with legal actions and also get engaged on all social media's review and platforms regarding your practices towards legal customers. I was your customer more than 20 years but this will stop our friendly relation unless this matter is resolved as I demanded.

Sincerely

Jovan Panic

Desired outcome: To be reimbursed for the money that towing company charged me.

Read full review of Sleep Country Canada
View 0 more photos
Hide full review
ComplaintsBoard
W
1:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sleep Country Canada Two defective mattresses

Sleep Country refuses to honour their 10 years warranty. We purchased 2 mattresses in 2019 that are now (in 2023) defective in that they are sinking in the middle like a bathtub. Sleep Country charged us for an evaluator to come in. That person told us in person that she agrees, the two mattresses are defective. Sleep Country now claims the report for one mattress says the mattress is *not* defective - contrary to what the evaluator told us in person. The mattress is clearly deformed and it also causes back pain when sleeping on it. The report for the other mattress acknowledged that the mattress is defective but because there is a (tiny orange juice) stain on the mattress the warranty is void. When following up with Sleep Country's customer "services" representative Bronwyn she elaborated that the stain indicates that the mattress got damaged because it got wet. This is of course utter nonsense; the mattress did not get wet and a small spill of orange juice cannot cause such damage.

Desired outcome: Two defective mattresses shall be replaced immediately, consistent with the 10-years warranty that was included in the original price of the mattresses.

Read full review of Sleep Country Canada
Hide full review
ComplaintsBoard
M
1:22 pm EDT

Sleep Country Canada Primo laura adjustable king model 6-91002ab our cust. Nbr. [protected]

Not impressed with Primo service. We bought the bed from Sleep Country in Belleville Ontario March 04, 2022 It was delivered on March 13, 2022. One side of the twin split base stopped working in March of 2023. After checking what I could check, I called Sleep Country and explained the problem. They in turn referred me to Primo in Quebec. I called them on April 3, 2023 to report the problem. They said right away that it was probably the remote control as they have been having problems with them. We tried a few things over the phone to no avail. I was told they do not have the remote in stock and tey were on a ship from China and should be in by the end of April, and we would receive a new report by the end of the month. When I called them today May 2, 2023, they told me the same story, that they did not have any remotes, and they were on a ship from China and would be in by the end of the month (end of May) We bought this bed mainly because I have sleep apnea and up until mid-March it's been very helpful, however, I feel like I am getting lip service from Primo when they repeat the exact same story month after month.

Desired outcome: Have the unit repaired as soon as possible, or replace it. Try an alternative method of raising and lowering the bed, such as a manual (wired) remote.

Read full review of Sleep Country Canada
Hide full review
ComplaintsBoard
R
3:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sleep Country Canada After sales promotion commitment

I purchased a mattress and bed base at a Toronto Home show on February 5th 2023. There were a few issues with initial delivery but those were resolved. During the purchase the salesmen finalized the deal by promising to provide a free Sleep Country 'cool' pillow voucher after delivery. The friends accompanying me and heard this commitment. This never happened. I tried 3-4 times to contact the salesman by telephone given differing excuses of availability each time and was given his email which I tried another 4 times with no response.

I then contacted Sleep Country Customer service continually (6 times) over 4 weeks with continually promises to get back to me each time but never did. The last contact I was told the salesman would contact me to resolve the issue two weeks back, but again no one contacted me.

Seems like their salesmen at these shows will promise anything to get the sale and presumably commission and then disappear and customer service pleads "no knowledge". The only shortcoming was not getting this commitment written, but there are two other individuals who would attest to the commitment the salesman made.

Desired outcome: Obtaining the voucher for the Sleep Country 'cool' pillow as promised

Read full review of Sleep Country Canada
Hide full review
ComplaintsBoard
J
2:25 pm EDT

Sleep Country Canada king size mattress

Mattress is defective. The problem cannot be captured on pictures.

They insisted to bring a technician, who concluded that the mattress looks fine. ( like a car mechanic will say about that it look nice without checking engine)

My case started in Januay 2023 and was open until April 5th.

During my many contacts with the company it was stressed by its customer service that their role is to protect their suppliers.

So stay away from Sleep Country - they want only your money. They do not have any responsibility to clients

Read full review of Sleep Country Canada
Hide full review
ComplaintsBoard
T
6:48 pm EST

Sleep Country Canada Trying to return a bed

I purchased a bed from Sleep Country in Red Deer. First the bed was delayed for more than a week and then it was not comfortable. I contacted them to return, and they suggested we 'break it in' before we return. Unfortunately, this brought us past the return deadline according to them and we had to exchange, During the exchange process I was shown $15000 mattresses (which is unrealistic) then I was told about purchasing a good mattress at a discounted rate as it was one that was sent back for exchange. Upon receiving that mattress which has now led to my partner sleeping on the conch as his back hurts too much from the ($4000 which is still ridiculous) and now I am being told that they do not do refunds and that I have to pay to exchange it. I cannot afford this financially or physically. I am discussed by their rudeness and lack of customer service. I just want to return the mattress for a refund.

Desired outcome: Return mattress for a full refund

Read full review of Sleep Country Canada
Hide full review
ComplaintsBoard
G
4:34 pm EDT

Sleep Country Canada Adjustable bed and mattress

Bought an adjustable bed and mattress ($5500) from sleep country on lake st, st Catharine’s. Salesman was friendly and helpful at first but once he got my money that was the end of it. Bought it July 14/22 with delivery expected July 20 between 1-4. At 6:30 they arrived with the wrong bed and the wrong mattress. Called the salesman and new delivery date of July 23 was set up. They arrive with the bed and mattress but no headboard. Called salesman again. Hard to get him to come to the phone now. New delivery scheduled aug 2 (for what he said would only take 19 minutes). Today got a call saying headboard would be delivered aug 3 when I distinctly told him I was not available that day. Complained to head office. Nothing yet. Still unresolved. Don’t buy from these people.

Desired outcome: To get my headboard at the time I want and to deter people from buying from sleep country

Read full review of Sleep Country Canada and 1 comment
Hide full review
1 comment
Add a comment
D
D
Dorien Berteletti
, US
Aug 07, 2022 2:28 pm EDT

Similair problem can't fit the clamps to the frame for a headboard and they won't fit them. They make appointments, I waste time waiting and then they cant't fit their own clamps.

This is just clamps what when something more important should happen?

ComplaintsBoard
F
7:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sleep Country Canada Mattress

I bought a mattress June 2021 ,had a rip in it.

Right away they returned my money.

April 2022 bought another mattress , this one I sank 1 "

Both hips ,knees and calfs are very sore , up every night with pain!

Put the mattress on it's side ,there is a big lump at the bottom.

I can not use this mattress, using my old one.( Not from sleep country )

Phoned multiple times , different person each time.

They will not refund my money , thay know it's a faulty mattress.

Read full review of Sleep Country Canada
View 0 more photos
Hide full review
ComplaintsBoard
L
7:22 pm EDT

Sleep Country Canada Their ordering system and communication is TRASH

DON'T BUY FROM SLEEP COUNTRY EVER EVER AGAIN. Don't waste your time; get it from Amazon or anywhere else.

Their ordering system is trash, and their internal communication is garbage.

Initially placed an order but didn't receive the shipment confirmation. Reached out to them and was told the order didn't go through, and I didn't receive any notification. Asked them to cancel the order for me because I don't need it anymore, and a week later they still shipped the products to me. Now I am stuck with a mattress, comforter set, and two pillows that I need to return. On top of that, they also charged me twice on my credit cards. How ridiculous is that? I don't get how the company keeps on running with this trash ordering system and communication.

DON'T BUY FROM THEM!

Desired outcome: I don't want anything because I have lost my faith in Sleep Country. No trust and no patience for the brand, never.

Read full review of Sleep Country Canada
Hide full review
ComplaintsBoard
L
10:43 am EDT

Sleep Country Canada Bed that goes up and down

I am having a hard time believing this complaint will do any good at all, but here goes: In September 2017 we bought 2 beds, the kind with the remote to make the beds go up and down and separately raise the feet as well. One bed has been fine. The other has been nothing but trouble! Three times it has stopped working, and each time it has taken longer and longer to fix. Now we are waiting since February. Then first break was in January 2019, and it was fixed at the end of February 2019. For the long wait I was given a $100 gift certificate. The second time it broke down March 2, 2021 and was not fixed until May 17, 2021. I was told by the guy who fixed the bed to be gentle with the company because COVID was causing all the problems. I did not ask for a gift certificate because I felt sorry for Sleep Country! Imagine my stupidity! I believed the technician! Now the same bed broke February 14, 2022. Reference # 7155864 with Zucora, the warrenty company, which has sent me about 15 emails ALL SAYING THE EXACT SAME THING! Ay one point Marilyn Vicar (I think that is her last name) promised us a new bed. Weeks later she tells us, sorry, Zucora won't let SC give us a new bed. Unbelievable!

So, we are waiting for our bed to be fixed, going on 5 months. I did get another $100 gift certificate, and I spent it on new sheets. But of course I had to spend over $100 of my own money to get two sets. Now, Marilyn will not return my phone calls, and I am always polite. I tape all my calls so I can prove how polite I've been

Desired outcome: want new bed as promised!!!

Read full review of Sleep Country Canada
Update by lynne cohen36
Jun 28, 2022 10:53 am EDT

We are from Canada, not the US

Hide full review
ComplaintsBoard
S
10:54 pm EDT

Sleep Country Canada Two adjustable beds with mattresses

Sleep Country Does Not care about people's safety. This is what I had receives from their customer service, after my father fell from the, faulty, bad design, overpriced Bed one and my mother fell twice, mattress just slips off the base, potentially cause very bad injury. This is what I had received from their customer service.

"It sounds to me as though that the non-skid used on the mattress is not gripping and much as you like to the non-skid used on the base.

Unfortunately we do not make the product, we cannot control this and because it is two different manufacture (base vs mattress) you would use different materials for your product.

What you can do that we have seen is:

Purchase grip shelf liners and put in between the mattress and base, these are inexpensive and can be purchased at Dollar store or Walmart.

Place a large strip of Velcro in the center of the mattress on the underside, this will keep the mattress in place when base is moving (center does not)

Strap the mattress to base at head or foot (hospitals do this because is cheaper)"

This is what I got from them, they do not take any responsibility of their product but surely they will take thousands of dollars from you. *Alert* Do not waste your money and then your energy on Sleep Country!

Very disappointed customer.

Desired outcome: they did not even called us back and we are still waiting since one month now.

Read full review of Sleep Country Canada
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Sleep Country Canada customer service

Phone number

+1 (888) 753-3788

Website

sleepcountry.ca

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Sleep Country Canada?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sleep Country Canada Customer Service. Initial Sleep Country Canada complaints should be directed to their team directly. You can find contact details for Sleep Country Canada above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Sleep Country Canada. Discuss the issues you have had with Sleep Country Canada and work with their customer service team to find a resolution.