SUBMIT A COMPLAINT

Sleep Country Canadamattress had a rip at the seam & box spring had bed bugs inside

1
E Jul 16, 2019 Review updated:

Purchased a new set in the fall, come spring, we noticed bites on our arms which we disregarded for a few weeks. We then noticed a nest of eggs behind our bed coming from our box spring. We contacted our landlord to get fumigated and SleepCountry. They told us that it could not come from them because they go through special procedures yet we found out that the trucks that deliver the beds pick up from various areas, they do not come straight from the warehouse. We opened the box spring and we found 2 adult size bed bugs. We have not heard from Sleep Country in over 3 months to date. I WILL NEVER PURCHASE FROM THEM AGAIN AND I WILL TELL ALL MY FRIENDS AND FAMILY.

mattress had a rip at the seam & box spring had bed bugs inside
mattress had a rip at the seam & box spring had bed bugs inside

Responses

  • Sl
    Sleep Country Can Jul 16, 2019

    Hello Elena, we are sorry about this experience. It is true that we go through many different procedures to ensure that no cross-contamination takes place. Having not heard from us in over 3 months is not something that would pass as typical. We can definitely look into this further if you can call us at 1-888-736-7647 ext: 33292 or 22290. Thank you

    0 Votes

Post your comment