Skrill
reviews and complaints

I have started skrill account verification process last week. i have submitted first my driving license they reject it. then i have submitted national ID card then they verified it. when it comes to address verification i have fullfill all their requirements. but first they put one objection on my bank statement. second they again rejected. third time they again rejected with another objection. when i rectified the third obejction then they again came to 1st objection which i had already rectified. they are only teasing. my documents are original they have my full name and full address. moreover they have verified my ID on same address for which i am providing them my bank statement and they are continuously rejecting it. it has been past a week i have also open 4 to 5 tickets cases but they have closed without proper justification. they have also blocked my account with my funds. please support

I have an account with Skrill and money gets deposited into that account. When I attempted to withdraw $375 usd transfer to my bank, Skrill said it was processed. No money ever hit my bank. I opened a case with Skrill and they said to wait 10 days to investigate. I contacted my bank who stated no interaction occurred with Skrill on the day in question. I have had withdraws from Skrill to that bank several times without difficulty.
On this occasion, Skrill ended up stating my bank failed to accept the transaction and I noticed the 375 had been returned to skrill but now the total was 300 usd. I asked skrill what happened, they said that is a service fee from my bank because the account info was wrong (the very bank that stated no interaction occurred on the day in question).
The banking info worked fine for previous withdraws and the interesting thing now is, Skrill deleted my banking info on their site so I cannot confirm. This to me was an intentional act to cover up the theft that occurred by them for my money.
Warning to users who use that site...

Skrill. First thank you for verify my account. But, there is something wrong with my account. Received email notify money transaction has been increased.
My account available money USD 15. But, when i trying to transfer money its say my account limit amount is USD 3.96. Please my request to look into this matter as soon as possible and take neccesary action please.

my email - [protected]@gmail.com

I sent money through Skrill from South Africa to India bank account on 8th August 2019, supposed processing time would be between 1 to 3 days, but I haven't received the funds even after 20 days. I am contacting Skrill's customer support every day and I am fed up with their answers. Please resolve my issue as soon as possible. My Transaction id: [protected]

I started using skrill few days ago as a solution to pay back to my friend who bought something i wanted so i transferred my money to their site so that i could sent it to my friend.Yesterday i emailed them about it and guess what happend ? Not only they didnt give me any solutions regarding my problem i LEARNT that Money transactions between users is not allowed in Turkey but guess again ? There is litteraly nothing on their website that talks or warns users in Turkey about this.Not only that they've made it worse for me by restricting my account.Terrible service

I deposited money on my skrill account and immediately they requested for my verification documents which i provided. They rejected different documents twice and blocked my account for no reason.
I discovered from other customers that skrill has a deliberate policy of not responding to customer queries.
They have this email address (help@skrill.com) on their website where they claim you can send you query to there is never any reply.

Many customers are grieving if you check skrill's facebook and all over the internet. Basically, they are talking about one thing, blocked accounts, rejected verification document, unauthorised deductions.

Sir i had submitted my gas bill which was dated as 3.8.2019. Skrill rejected it saying it is not in our acceptable documents...sir, i humbly req you to ask skrill that if indane gas is a not a utility bill? Then what it is? And please complete my verification as soon as possible...i have again submitted the same document on 8.8.19. I do expect you to look into the matter

I opened up a Skrill account on 25th July 2019 I deposited £50.50
On 5th August 2019 I deposited £5, 0000
On 5th August I deposited £25, 000
TOTAL £30, 050.50

I noticed they had took £2, 332.98 from my account and when I questioned them about why they took it I got a reply back saying that they are closing my account permanently
Please could you try and solve this for me and try to get my refund back of £30, 050.50 this is such a huge amount for me to lose
I would be very grateful
Thank you
Sheila

I have never done business with Skrill and do not expect to. Please close any account using my name or email address. (The phone number in this notice is non-working.)

Sent: Monday, July 29, 2019 at 3:01 PM
From: "Skrill"
To: [protected]@usa.com
Subject: Important Information: Changes to your Terms of Use
Skrill Service Notification View with images | Visit website
Skrill
Hi Larry,

We wanted to let you know that we're making a change to Skrill's Terms of Use, which will be coming into effect on August 20, 2019.

What is changing:

Skrill personal accounts are free from fees as long as you make a transaction at least once every 12 months. If you don't, there's a monthly service fee of $3.00, which is deducted from the funds in your account. As of August 20 2019 we're increasing this fee to $5.00.

If you continue to use Skrill after August 20 2019, you'll be accepting this change to the terms of use.

Please get in contact with us should you need further information. We hope you'll keep enjoying Skrill!

All the best,

Your Skrill Team
Please do not reply to this message

Skrill USA, Inc. is registered with FinCEN and duly licensed as a money transmitter in various U.S. states. Address: 61 Broadway, Suite 1603, New York, NY 10006, USA. Phone: 1-800-238-9984. © Copyright 2017-2018 Skrill USA, Inc. All Rights Reserved

Keep yourself safe. Please note that Skrill and its representatives will never ask you to reveal your password by phone or by email. Please also ensure that you only enter your username and password on the genuine Skrill website at www.skrill.com. If you see anything suspicious please contact our Skrill Help Team. To ensure that Skrill emails reach your inbox, please add no-reply@email.skrill.com to your email safe list.

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I used Skrill transfer money online website https://www.skrill.com/en/transfer-money/international-money-transfers/, but in the last two sending money i was charged much more than what was stated in their website. Even after comparing with past sending money transactions, the charge for disproportionately different. The transaction IDs that i am talking about that charged extra MYR100+ are as follows;
[protected](23rd July 2019)
[protected](20th July 2019)
Whilst i was only charged MYR 11+ for an earlier sending money transaction on the 01/07/2019.
I have reported to Skrill Help but was met with unresolved issue as they insisted that they did not charge the extra and it was probably an intermediary bank which is not recorded anywhere in my credit card transaction that i can see as well as the bank denying any further charges.

My complaint:
"Hi. I deposited R11200 yesterday via my bank card to my Skrill account. I want to pay that over to LCG, on which I received a message that the spesific amount is not available to pay merchants. How can this be changed? Tried to refund to my card, which is a Master card (not possible), tried to send to my Neteller (same merchant message), tried to withdraw to my bank account, under SWIFT Code, get error "Bank is not supported". Please assist? +[protected] or [protected]@yahoo.com"

Their response:
"Dear Jacques Brummer,
Thank you for contacting the Skrill Help Team.

Please note that funds deposited with Mastercard® can only be used with Skrill card products, if available, or for send money transactions to friends or family and withdrawals to your bank account*.
*The recipient of your send money transaction will be able to use the received funds with Skrill card products, if available, or to withdraw them to a bank account.
To complete your payment to your merchant, please clear out your balance first using one of the abovementioned methods and then use a different funding option which you can find in the Deposit section of your Skrill account (don't forget to select the funds to be used with a 'gaming' feature when asked at the moment of deposit if you are doing a payment for an online casino, Forex trading merchant, etc.).
Unfortunately, we no longer support withdrawals to the following banks, located in South Africa:
- CAPITEC BANK LIMITED;
- OLD MUTUAL LIFE ASSURANCE COMPANY (SOUTH AFRICA) LIMITED;
- NEDBANK LIMITED;
- FIRSTRAND BANK LIMITED;
If you do not have a bank account in another bank which you could use, you can withdraw money to a VISA card. You can check how to do that from here:
https://www.skrill.com/en/support#/path/PAYMENTS/Withdrawals/1093072092/How-do-I-withdraw-funds-to-my-bank-account.htm
We hope you'll find this information useful and we wish you a pleasant day.

Kind regards,
Angel
Skrill Help Team"

My response:
"Hi Angel
Thank you for your response and clarification.
Why do you not state these "terms" on your website so that users can know that?
Secondly, I tried to send R11200 to annalienel@outlook.com, and each time there is an error that came up that gives me the option to retry, which fail again.
My money is so to say STUCK with Skrill, cause I bank with Capitec, and have a Visa Card with Nedbank, both banks you not support, neither can I send the money to my friend as stated above.

I need my money?"

I am totally unable to withdraw my money in any way, Mastercard- not supported, send to someone else - cant send due to constant error message, Visa - only R1900 available, Bank Account - bank not supported.

Yesterday I was checking and put a note on Skrill Instagram about seeking help to withdraw amount from Skrill account. Some person appeared with user name as chaklogg and convinced me to send money into his/her Skrill account so that he/she can transfer the money into my paytm wallet. I agreed as the person messeged me in my native language. Fund I transferred to chaklogg@gmail.cpm. It was about 9.44 dollars which I lost. The person is not responding to any of my messeges today. He changed his user id today as all_getit.. Name of the person in my account is reflecting as Tarandeep Kaur.
Kindly track this person asap, and refund back my money and stop her so that no other person can be a victim of it. It is not a big amount however your reputations are at a stake. My account ID [protected]. Email id [protected]@gmail.com.
Thank you.

Date: 2019/07-19
client number: [protected]

I got some bitcoins from my friend through Skrill and then i sold them and got around 18 euro. After that i changed my currency to SEK and know my balance is 0. I wonder what happened to my money and how to get them back. As i see it the 18 euro is mine and should have been transferred to SEK when i chose it as my currency.

I couldn't transfer money from my skrill account to my jp markets trading account it's been days trying to do that transaction and I couldn't do anything and my trading business was on stand still because the funds were insufficient to do my business so can you help me resolve the issue such that I don't lose more money since the markets are volatile nowadays

Hey everyone skrill reversed a withdrawal I made at my request.When the money came back to my account it was only $17 instead of $61 they claim $50 went to bank charges and fees.This is illogical and is a clear scam.My email address is msinkagp.[protected]@gmail.com.I've tried emailing them without success.What they do is read our emails and not respond.There is clearly some fraud happening in this organization.

A transaction has been done on skrill with email id [protected]@gmail.com
A transaction has been done for 28k it's been 8 working days still the money haven't got credited to the account
Transaction id :[protected]
Soo pls let me know y the money haven't got credited yet even when I called the bank on first day they said that the transaction has been done but now they were not responding

Hello, my name is Mirel Oprescu from Romania and over 11-12 years ago i used to use skrill constantly without any problems, 5-6 years ago i closed my account with them because i started using paypal only, in june this year i needed to receive some money for some online services and they couldn't send me the money via paypal so i decided to reopen my account with skrill account and receive those funds there, funds which i've received on the 28 of june current year and since then has been a nightmare trying to withdraw those money, at first they kept canceling my withdraw requests without explaining why and they weren't canceled instantly they were canceled after a day or two making me waste more and more time, i've tried depositing some funds which worked just fine, after some thought i went in to settings and verified my identity after that i've made another withdraw request in the morning of the 5th of july which didn't get canceled anymore but i still didn't receive any funds in to my bank account on monday i contacted there customer support thru email which was the most confusing experience in my 36 years of life, the lady who answered my email was at some point more busy arguing with me instead of helping me, i will copy paste the emails from them with my answers.
1st email
them:
"Dear Mirel Oprescu,
Thank you for contacting the Skrill Help Team.

Further to your inquiry, please be informed that there is a delay with the processing of bank withdrawals to Romania due to technical issues on our end. Please be informed that upon your request we can cancel the said payments. However, there is another option which we offer for your convenience - we can process your withdrawals, however not in RON but in EUR. Please do bear in mind that doing this the process will additional currency conversion charges and foreign currency transfers may not be accepted by the beneficiary bank.

Please do confirm which one of the above you would like to proceed with.

Mind that if we do not receive a reply in the next 48 hours, the system will close the case automatically.

We are looking forward to hearing back from you soon.

Kind regards,
Aleksandra
Skrill Help Team"
me:
"Hello, i will wait on the current withdraw to be processed and would like to know how much of a delay there will be? Thank you."

NEXT DAY THEM:
"Dear Mirel Oprescu,
As we cannot engage ourselves with a time-frame for resolution, we would kindly ask you again to let us know which one of the previously suggested options you would like to proceed with.

Kind regards,
Aleksandra
Skrill Help Team"

ME:
"Hello, you can process my withdrawal in EUR just be done with it, been 10 days now trying to withdraw some 70$ with your service which will be like 50$ by the time they get in to my bank account no wonder i closed my account with you after years of using your services only to reopen it to find out it's even worst than before. Thanks for your help, just process the withdraw however you can."

THEM AGAIN FEW MIN LATER:
"Dear Mirel Oprescu,
Thank you for contacting the Skrill Help Team.

This matter has now been escalated and we shall make every effort to offer a satisfactory resolution as soon as possible. Please note that it may take several days to review your case. We will contact you once we have an update.

Thank you for your patience.

Best regards,
Aleksandra
Skrill Help Team"

ME:
"What case? what review? what several days? are you a bot? just cancel my withdraw i will convert the rons to euro myself and make another withdraw in euro, what's so hard? needs several days to be done, what a joke!"

KEEP IN MIND I WAS ALREADY WAITING ON THIS WITHDRAW FOR 5 DAYS AND AROUND 10 DAYS TRYING TO DO A SIMPLE WITHDRAW

THEM AGAIN FEW MINUTES LATER:
"First of all, mind your language.
Second of all, if you read your previous email where you request the withdrawal to be processed in EUR, that means that we need to escalate the matter (case) to our payments department since they are the ones to proceed with the execution of the payment. So, it would be great if you can make up your mind whether the transfer should be carried out in EUR or cancelled since there is a big difference.

Kind regards,
Aleksandra
Skrill Help Team"

ME AGAIN FEW MINUTES LATER:
"Ok sorry my bad i guess i should do my research before talking to you who is supposed to help me understand how things work on your website, first of all why would i ever cancel my withdraw since i made it clear i want to withdraw those funds to my bank account? second of all i didn't know i can't change my account currency balance i guess i got too used to paypal. So from your first answer to me why do complicate things and make it sound like there is choice i should make? since i want to withdraw those funds to my bank account and you only process withdraws in euro where is the choice i should make?"

THEM AGAIN MINUTES LATER:

"Dear Mirel Oprescu,
We believe we have provided you with detailed explanations so far. Also, you do have a choice, either to have the transfer cancelled or process it in EUR. These are the two options which make it a choice.

We would now kindly ask you not to go back and forth with emails, and advise us how to proceed as per the above since this would cause additional delays in reaching another department.

Kind regards,
Aleksandra
Skrill Help Team"

ME AGAIN:
"Just look at your answer you tell me not to email you anymore and than ask me to email you, THAT YES I WANT YOU TO PROCESS MY WITHDRAW IN EUR. I still see no choice on the matter since i want those funds in to my bank account."

This will be 3 days ago tomorrow morning and still no answer from them and no funds in to my bank account, on friday morning it will be 1 full week of pure nothing and a total of 14 days trying to make a simple withdraw. It was and is the most horrible experience with online payments i've ever had.

My Account # [protected]
Name : Kandasamy Ponnambalam, 55 Bornholm Drive, Scarborough, On M1C 4N9,
Phone [protected] (H) [protected] (cell).
I made two payments of Canadian $ 200.00 each through my credit card to this company to transfer the money to my Forex account that I have with BDSwiss Holding PLC., (BDSwiss does not accept credit card deposits). First payment went through susecessfully. Second time I could not transfer the $200 canadian to my BDSwiss account. After sometimes, I wanted to withdraw the money and I did request a withdrawal of full $ 200.00 less fees.
I never received the money. I have sent several emails asking about my money. Each time one individual replied we need to verify a few documents and request me to submit the documents but never bothered replying about my money. When I signed in to Skrill account it says your account has been susecessfully verified. When I sent another email after furnishing all docs, another individual would reply and asked the same documents again. I have already produced all these documents 3 times. Last times I asked them to close my account and advise me what happened to the money. They closed my account and saying they have enough reasons to beleive that ...
16.4. We may at any time suspend or terminate your Skrill Account without notice if:
16.4.1. you breach any condition of these Terms of Use or any other condition applicable to specific services covered by separate terms and conditions;
16.4.2. you violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services; or
16.4.3. we have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity.

Please help me toget my money back
Thanks
Kandasamy Ponnambalam

dear sir, i have funded skrill by 470 us dollar 10 days ago and for verfication purposes i have attached all the documents attached .but they do not verify me and wanted me to attach documents everyday.i have attached documents they recommend but 2 days ago they sent me a massage saying permanently close my account but when i sign in i saw they have deducted 156 us dollar from my account saying repairing charge.it is very rude for me.becasuse this is my hard earned money.i deposited for trading in forex.i have attached a picture of deduction of account for your kind evaluation below.thanks

Hi guys.

I had roughly $271 USD in my Skrill account. After verifying my bank information and all of that, I made a full withdrawal. A couple days a later, I check my balance... I only received $289 CAD in my bank. I was also charged a $15 CAD wire transfer fee of course.

I thought the $289 CAD was a mistake or something, so I tried contacting them. I also asked for their support number. Every time they reply back, they give me a link to their support page with numbers THAT DO NOT WORK. After a week of trying to find a valid number, I finally phoned in.

They said the reason I only got $289 CAD is that their bank transfers money to 3 other banks which can then transfer money into my account in Canada. Each bank takes a commission, and this is why I lost nearly $60.

So, a big tip for everyone in Canada. DO NOT use Skrill.