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1.4 253 Reviews

Skrill Complaints Summary

27 Resolved
216 Unresolved
Our verdict: With Skrill's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Skrill reviews & complaints 253

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Newest Skrill reviews & complaints

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11:19 am EST
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Skrill online money transfer issue

Dear sir/madam,
Last november 1st I transfer 2050 sar via skrill money transfer but unfortunately they cancelled my transaction but still now I didn't receive the refund money. So can you help to me get the refund money. Many more times I complaint phone banking officers but they didn't take care my request. I request you very humble that kindly take action fast and best. I attach here reference copy for the transaction.

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4:10 am EST

Skrill refund policy

True I am dealing with this for a second time. first time for a car rental and now a ticket. it was automatically cancelled and its on pending. they can take 30-40 days to refund your cash. Last time the rental company told me they cancelled. this time they also tell me the booking got cancelled automatically. I even connected the card to paypal and even that is pending. and paypall always cancells the amount the same day. It sucks not beeing able to buy a new ticket cause they have the money on pending

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3:40 am EST
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Skrill money transfer

I made a mistake and gave the wrong account number to Skrill when doing a transfer from them to my Commonwealth Bank account in Australia. I have asked them 16 times now (inc phone calls and desperate cases opened on their site. They just keep fobbing me off and closing each online complaint submitted. The Commonwealth Bank cannot just drag the money out of someone else account due to my error. It is international law and basic procedure for Skrill to just simply request a reversal - very very simple procedure . Skrill refuse to do this for me - this has been going on since 5th November. They are a very unethical company based in the UK. They refuse to help me after 16 desperate pleas and just keep fobbing me off and don't care that someone else has my $5000. They refuse to undertake a very simple and basic internationally accepted procedure - I am on my last legs financially and this $5000 was supposed to be a life saving loan from a friend. Absolutely frantic - they refuse to help over and over and over - such a simple and basic procedure for them to help me. Beware to all Skrill customers - they are an unethical Company - Glenn

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8:30 am EST

Skrill i'm trying to create a skrill account and country isn't on the country list.

I'm from Trinidad and Tobago and while trying to create a Skrill account I realized that Trinidad and Tobago isn't on the country list to state what country I'm from. I looked up on your website to see what countries Skrill is registered with and Trinidad and Tobago is on that list, so I really would like to know whats happening. I need a Skrill account as soon as possible. Please help.

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11:42 am EST

Skrill e currency service

I have opened skrill account. And I have funded 1700$, thou my friend, he has all proof fund uploaded and all, with the bank statement,
Now thy sent mail-

Due to an internal business decision, we would like to inform you that we cannot offer you our services going forward. Your skrill account is therefore terminated with immediate effect. The remaining balance will not be available to you at this time

Not giving my balance also.
My email - [protected]@outlook.com

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2:58 am EDT
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Skrill skrill is a mega scam of untold proportions

Date of Incident: 6th April 2019
Defrauded Amount: USD 202
Subject Case ID: [protected]
Full Description of Incident: I uploaded USD 202 to Skrill 6 months ago hoping to do a quick transaction and thinking they were an alternative to paypal. Skrill very quickly took the money from my mastercard and when I wanted to do a transaction, all the nightmares started. I was asked to provide supporting documents to prove I am who I am, which I complied accordingly. Since they claimed they do not accept email documents, I was required to upload these supporting documents via their website. But every time I tried to submit these documents, they rejected them each time with some weird reason, I kept readjusting according to their instructions and again it was the same thing, they kept rejecting my documents. Eventually, after trying for a couple of days, I gave up due to the sheer frurstration and time wasted.

It has been six months now, my money is still stuck in Skrill, I cannot access the money, I cannot transact with the money, they cannot accept my documents and they cannot refund the money. In short I have been conned! I feel extremely frustrated and wonder how the British government would sanction such a fraud and scam service as Skrill to continue operating and fleecing the inhabitants of the whole world with some very stupid tactics...

Why didnt Skrill require that I comply with their documentation requirements first before I could send the money? Why not impose the same conditions BEFORE not after taking my money? This is so unlike a British company quality of service the rest of the world has come to expect for decades. UK was the SI unit for financial services excellence, I haven't seen such rubbish as Skrill and what surprises me the most is they operate in full glare of the British govt because now I know they are a fraud and if I know surely a govt such as UK govt must also know.

All I would request is that I get my money back. I do not even want to transact through them anymore.

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5:46 am EDT
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Skrill withdrawal

I have withdrawn money on the 24 September till today I haven't received my money, the most irritating thing skrill claim that they send me money but the bank did investigation and the report comes saying skrill didn't send me money. REF NO
[protected].

I even emailed the report to the skrill and since they take my bank statement skrill but I haven't received anything from them.

I am kindly requesting my funds BACK WITHIN 72HOURS

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2:56 am EDT

Skrill unauthorized payment

I noticed that there was an unauthorized payment done from my skrill account, I have sent an email to help@skrill.com but they haven't replied back with a solution and this has now been 4 days.
Can Skrill assist with this urgently.

Date: 07 October 2019
Transaction ID: [protected]
A payment of R2077 was made from my Skrill account into an account ending in 263.
I would really appreciate if you could assist with refunding the money or reversing it back into my Skrill account.
I have attached a screenshot of the transaction information from my skrill account

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5:00 am EDT

Skrill scam. skrill closed my account and took my money for no reasons

I could not use my skrill atm card which I paid £10 for anyways so I decided to login my mobile banking and it said "Account locked". I rang their customer service and after verifying it was me on the call they said they've closed my account because I've breached one of their terms and conditions. I asked what terms and conditions did I breach cos I've not even been using this account much so I have definitely not done anything and I was told they can't tell me what breach I have done for 'security reasons' but I've breached one of their terms and my money in the account is non-refundable. This is next level SCAM! I've just been scammed. How can u close my account saying I've done something but u can't tell me what it is but U've seized my money.

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3:09 am EDT

Skrill pay attention about this company

Dear sirs
Pay more attention to this company of scammers.
Everything you read on its web site is only scam.
They are ready to cancel your account at any time.
To cancel your account and withdraw your money, they invent the most absurd and weird stories.
They put the most shameful and slanderous accusations against you, obviously false.
Then they take at their own discretion several money as compensation for damages.
please can you avoid this scam society, full of thief, as plague.
Can you save your money? Yes of course.
Then take away all your money.
They say that you pay only 4 euro to reclaim money from your account skrill to your bank.
FAKE.. YOU WILL PAY MORE AND MORE

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4:10 am EDT
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Skrill skrill account verification

I have started skrill account verification process last week. i have submitted first my driving license they reject it. then i have submitted national ID card then they verified it. when it comes to address verification i have fullfill all their requirements. but first they put one objection on my bank statement. second they again rejected. third time they again rejected with another objection. when i rectified the third obejction then they again came to 1st objection which i had already rectified. they are only teasing. my documents are original they have my full name and full address. moreover they have verified my ID on same address for which i am providing them my bank statement and they are continuously rejecting it. it has been past a week i have also open 4 to 5 tickets cases but they have closed without proper justification. they have also blocked my account with my funds. please support

Read full review of Skrill and 2 comments
Update by wasifbhatti786
Sep 24, 2019 9:43 am EDT

i cant even imagine yesterday they closed my account permanently while i have funds in my account. worst service ever that i have received.

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chitrasen
, AU
Feb 06, 2020 4:31 am EST
Verified customer This comment was posted by a verified customer. Learn more

same happens to me also..they just deducted 225 AUD from my account under repair fee and my account is still restricted. no clue what should do.

T
T
tonyflames01
, NG
Sep 24, 2019 12:54 am EDT

I am having the same issue. Skrill is the worst ecurrency platform on Earth.

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C
3:40 pm EDT

Skrill skrill withdraw - beward

I have an account with Skrill and money gets deposited into that account. When I attempted to withdraw $375 usd transfer to my bank, Skrill said it was processed. No money ever hit my bank. I opened a case with Skrill and they said to wait 10 days to investigate. I contacted my bank who stated no interaction occurred with Skrill on the day in question. I have had withdraws from Skrill to that bank several times without difficulty.
On this occasion, Skrill ended up stating my bank failed to accept the transaction and I noticed the 375 had been returned to skrill but now the total was 300 usd. I asked skrill what happened, they said that is a service fee from my bank because the account info was wrong (the very bank that stated no interaction occurred on the day in question).
The banking info worked fine for previous withdraws and the interesting thing now is, Skrill deleted my banking info on their site so I cannot confirm. This to me was an intentional act to cover up the theft that occurred by them for my money.
Warning to users who use that site...

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7:11 am EDT
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Skrill skrill account has been verify. transaction increase level low. why?

Skrill. First thank you for verify my account. But, there is something wrong with my account. Received email notify money transaction has been increased.
My account available money USD 15. But, when i trying to transfer money its say my account limit amount is USD 3.96. Please my request to look into this matter as soon as possible and take neccesary action please.

my email - [protected]@gmail.com

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3:28 pm EDT

Skrill Payment not received

I sent money through Skrill from South Africa to India bank account on 8th August 2019, supposed processing time would be between 1 to 3 days, but I haven't received the funds even after 20 days. I am contacting Skrill's customer support every day and I am fed up with their answers. Please resolve my issue as soon as possible. My Transaction id: [protected]

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3:15 am EDT

Skrill money transfer blocked

I started using skrill few days ago as a solution to pay back to my friend who bought something i wanted so i transferred my money to their site so that i could sent it to my friend.Yesterday i emailed them about it and guess what happend ? Not only they didnt give me any solutions regarding my problem i LEARNT that Money transactions between users is not allowed in Turkey but guess again ? There is litteraly nothing on their website that talks or warns users in Turkey about this.Not only that they've made it worse for me by restricting my account.Terrible service

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5:43 am EDT
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Skrill unethical behaviour

I deposited money on my skrill account and immediately they requested for my verification documents which i provided. They rejected different documents twice and blocked my account for no reason.
I discovered from other customers that skrill has a deliberate policy of not responding to customer queries.
They have this email address (help@skrill.com) on their website where they claim you can send you query to there is never any reply.

Many customers are grieving if you check skrill's facebook and all over the internet. Basically, they are talking about one thing, blocked accounts, rejected verification document, unauthorised deductions.

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9:43 pm EDT
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Skrill verification

Sir i had submitted my gas bill which was dated as 3.8.2019. Skrill rejected it saying it is not in our acceptable documents...sir, i humbly req you to ask skrill that if indane gas is a not a utility bill? Then what it is? And please complete my verification as soon as possible...i have again submitted the same document on 8.8.19. I do expect you to look into the matter

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6:33 am EDT
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Skrill refund

I opened up a Skrill account on 25th July 2019 I deposited £50.50
On 5th August 2019 I deposited £5, 0000
On 5th August I deposited £25, 000
TOTAL £30, 050.50

I noticed they had took £2, 332.98 from my account and when I questioned them about why they took it I got a reply back saying that they are closing my account permanently
Please could you try and solve this for me and try to get my refund back of £30, 050.50 this is such a huge amount for me to lose
I would be very grateful
Thank you
Sheila

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3:45 pm EDT

Skrill close skrill account

I have never done business with Skrill and do not expect to. Please close any account using my name or email address. (The phone number in this notice is non-working.)

Sent: Monday, July 29, 2019 at 3:01 PM
From: "Skrill"
To: [protected]@usa.com
Subject: Important Information: Changes to your Terms of Use
Skrill Service Notification View with images | Visit website
Skrill
Hi Larry,

We wanted to let you know that we're making a change to Skrill's Terms of Use, which will be coming into effect on August 20, 2019.

What is changing:

Skrill personal accounts are free from fees as long as you make a transaction at least once every 12 months. If you don't, there's a monthly service fee of $3.00, which is deducted from the funds in your account. As of August 20 2019 we're increasing this fee to $5.00.

If you continue to use Skrill after August 20 2019, you'll be accepting this change to the terms of use.

Please get in contact with us should you need further information. We hope you'll keep enjoying Skrill!

All the best,

Your Skrill Team
Please do not reply to this message

Skrill USA, Inc. is registered with FinCEN and duly licensed as a money transmitter in various U.S. states. Address: 61 Broadway, Suite 1603, New York, NY 10006, USA. Phone: 1-800-238-9984. © Copyright 2017-2018 Skrill USA, Inc. All Rights Reserved

Keep yourself safe. Please note that Skrill and its representatives will never ask you to reveal your password by phone or by email. Please also ensure that you only enter your username and password on the genuine Skrill website at www.skrill.com. If you see anything suspicious please contact our Skrill Help Team. To ensure that Skrill emails reach your inbox, please add no-reply@email.skrill.com to your email safe list.

Support | Privacy Policy

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6:56 am EDT

Skrill send money online

I used Skrill transfer money online website https://www.skrill.com/en/transfer-money/international-money-transfers/, but in the last two sending money i was charged much more than what was stated in their website. Even after comparing with past sending money transactions, the charge for disproportionately different. The transaction IDs that i am talking about that charged extra MYR100+ are as follows;
[protected](23rd July 2019)
[protected](20th July 2019)
Whilst i was only charged MYR 11+ for an earlier sending money transaction on the 01/07/2019.
I have reported to Skrill Help but was met with unresolved issue as they insisted that they did not charge the extra and it was probably an intermediary bank which is not recorded anywhere in my credit card transaction that i can see as well as the bank denying any further charges.

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Skrill Customer Reviews Overview

Skrill is an online payment platform that allows users to send and receive money securely and conveniently. The platform has received numerous positive reviews from users who appreciate its ease of use, security features, and low fees.

One of the most commonly praised features of Skrill is its user-friendly interface, which makes it easy for even novice users to navigate the platform. Users also appreciate the platform's security measures, which include two-factor authentication and fraud protection.

Another major selling point of Skrill is its low fees. Compared to other payment platforms, Skrill's fees are relatively low, making it an attractive option for users who want to save money on transaction fees.

Overall, Skrill is a reliable and convenient payment platform that has received high marks from users. Whether you're sending money to friends and family or making online purchases, Skrill is a great option to consider.

Skrill In-depth Review

User Experience:

Website Design and Navigation: Skrill's website has a clean and intuitive design, making it easy for users to navigate and find the information they need.

Account Registration Process: The registration process is straightforward and user-friendly, allowing users to create an account quickly and easily.

Ease of Use of the Platform: Skrill's platform is user-friendly, with a simple and intuitive interface that makes it easy for users to send and receive money.

Mobile App Experience: Skrill's mobile app offers a seamless and convenient experience, allowing users to manage their accounts and make transactions on the go.

Services Offered:

Range of Payment Options: Skrill offers a wide range of payment options, including credit/debit cards, bank transfers, and various e-wallets.

International Money Transfers: Skrill allows users to send and receive money internationally, making it convenient for users with global connections.

Online Shopping Support: Skrill supports online shopping, allowing users to make secure and hassle-free payments on various e-commerce platforms.

Cryptocurrency Support: Skrill supports cryptocurrency transactions, providing users with the ability to buy, sell, and hold cryptocurrencies.

Security and Privacy:

Account Security Measures: Skrill implements robust security measures, including encryption and advanced fraud detection systems, to protect user accounts.

Data Protection Policies: Skrill has strict data protection policies in place to ensure the privacy and confidentiality of user information.

Two-Factor Authentication: Skrill offers two-factor authentication as an additional layer of security, providing users with enhanced account protection.

Fraud Prevention Measures: Skrill has proactive fraud prevention measures in place to detect and prevent fraudulent activities, ensuring the safety of user transactions.

Fees and Charges:

Transaction Fees: Skrill charges competitive transaction fees, which vary depending on the type and amount of the transaction.

Currency Conversion Fees: Skrill applies currency conversion fees for transactions involving different currencies, ensuring transparent and fair exchange rates.

Withdrawal and Deposit Fees: Skrill may charge withdrawal and deposit fees, depending on the chosen payment method and user's location.

VIP Program Benefits: Skrill offers a VIP program with exclusive benefits, including lower fees, dedicated support, and faster transaction processing.

Customer Support:

Availability and Responsiveness: Skrill's customer support is available 24/7, ensuring prompt assistance to users whenever needed.

Support Channels: Skrill provides support through phone, email, and live chat, offering multiple options for users to reach out for help.

Knowledge Base and FAQs: Skrill's website features a comprehensive knowledge base and FAQs section, providing users with self-help resources and answers to common queries.

Resolution of Issues and Complaints: Skrill strives to resolve issues and complaints efficiently, ensuring customer satisfaction and trust.

Speed and Reliability:

Transaction Processing Time: Skrill processes transactions quickly, allowing users to send and receive money in a timely manner.

Payment Confirmation Time: Skrill provides instant payment confirmations, giving users peace of mind and assurance that their transactions have been successfully processed.

System Downtime and Maintenance: Skrill maintains a high level of system uptime, minimizing disruptions and ensuring a reliable platform for users.

Reputation and Trustworthiness:

Company History and Background: Skrill has a solid company history and background, with years of experience in the financial industry.

Regulatory Compliance: Skrill is regulated by reputable financial authorities, ensuring compliance with industry standards and regulations.

User Reviews and Ratings: Skrill has received positive user reviews and ratings, reflecting its reliability and customer satisfaction.

Partnerships and Affiliations: Skrill has established partnerships and affiliations with trusted companies and organizations, further enhancing its reputation and trustworthiness.

Additional Features:

Prepaid Mastercard Availability: Skrill offers a prepaid Mastercard, allowing users to easily access their funds and make purchases at millions of locations worldwide.

Integration with Online Merchants: Skrill integrates with various online merchants, providing users with a seamless payment experience when shopping online.

Loyalty Programs and Rewards: Skrill offers loyalty programs and rewards, giving users the opportunity to earn benefits and incentives for their transactions.

Currency Exchange Services: Skrill provides currency exchange services, allowing users to conveniently convert their funds between different currencies.

Pros and Cons:

Strengths and Advantages: Skrill offers a user-friendly platform, a wide range of payment options, and robust security measures, ensuring a convenient and secure financial experience.

Weaknesses and Limitations: Skrill may charge fees for certain transactions, and some users have reported occasional delays in customer support response times.

Overall Rating and Conclusion:

Summary of the Business's Performance: Skrill is a reliable and user-friendly online payment platform that offers a wide range of services, including international money transfers and cryptocurrency support.

Final Verdict and Recommendation: With its strong security measures, convenient features, and positive user reviews, Skrill is recommended for individuals and businesses looking for a trusted and efficient payment solution.

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Contact Skrill customer service

Phone numbers

+44 203 308 2519 +1 (888) 444-1107 More phone numbers

Website

www.skrill.com

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